13465 results found

1. Disabling Adobe Sign

   Is it possible to disable Acrobat Pro from allowing a user to leverage Adobe Sign? It seems when users purchase Acrobat Pro they automatically get the ability to use Adobe Sign but if that is not officially sanctioned for use, is there a way to disable it?

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   Under review  ·  4 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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2. Adobe Prepare form and Adobe sign remove input fields for signer

   It's fundamentally broken. I have been trying to use it for the past two days and encountering all sorts of bugs with the prepare form and adobe sign portions of the app.

   Here's another example:

   I added form fields for signer (I gave up trying to have prefill form fields--they would just DISAPPEAR in the signing form). Fields included:
   Signature
   Title
   Name
   Date
   I tested the form by sending it myself as the signer. In the resulting form I ended up only with Signature, Title, and Date. For some reason Adobe sign would ignore and remove the NAME field from the form.

   It's fundamentally broken. I have been trying to use it for the past two days and encountering all sorts of bugs with the prepare form and adobe sign portions of the app.

   Here's another example:

   I added form fields for signer (I gave up trying to have prefill form fields--they would just DISAPPEAR in the signing form). Fields included:
   Signature
   Title
   Name
   Date
   I tested the form by sending it myself as the signer. In the resulting form I ended up only with Signature, Title, and Date. For some reason Adobe sign would ignore and remove the NAME field from… more

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   0 comments  ·  PDF Forms  ·  Edit…  ·  Delete…  ·  Admin →
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3. Sign in issue.

   I have repeatedly gone through the sign in process and Adobe is failing to sign me in.

   12 votes

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. Access token is invalid or has expired.

   I just signed up for this... how has it expired???? Please help... I need it right away.

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Under review  ·  Adminsagrover (Admin, Adobe) responded

   Hi,

   Can you please describe the workflow you are trying out. Also can you please once sign out of Acrobat and then try signing in.

   Let me know if the issue gets resolved.

   Regards,
   Sandeep

5. took a snapshot and can't put it in another Pdf

   I am trying to take a snapshot and place it in another document and I have looked on line and can't find a solution that actually works.

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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6. Bug report - Adobe Acrobat DC malfunctiones on iMAC (Catalina, High Sierra, Mojave)

   When opening a PDF with Acrobat, the Acrobat makes other Adobe apps not working once a while.
   The Acrobat mulfunctiones on 5 iMACs the same. The frequency please see attached in the screen.

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7. Bug report - Adobe Acrobat DC malfunctiones on iMAC (Catalina, High Sierra, Mojave)

   When opening a PDF with Acrobat, the Acrobat makes other Adobe apps not working once a while.
   The Acrobat mulfunctiones on 5 iMACs the same. The frequency please see attached in the screen.

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8. Bug: Incorrect number format options for form fields - missing thousand and decimal separator options

   Mac OSX, Adobe Acrobat PRO DC (Build: 20.9.20067.384717)

   I am working on improving some pdfs at work, in one of these there are two fields for the user to input numbers (currency), but the field type number does not include any format that is correct way of formatting numbers in Norway.

   I need the thousand separator to be space and the decimal separator to be comma, the only options in the form field settings is
   1.123,10
   1,123.10
   1123,10
   1123.10
   1'123.10
   not the one I need, and that is correctly format for most numbers in Norway (expected result):
   1 123,10

   Instead of selection between those 5 presets, it should be two separate options, one to set thousand separator and for decimal separator. A third option should allow changing thousand separator to other groupings. And it should also be possible to turn off decimals.

   Mac OSX, Adobe Acrobat PRO DC (Build: 20.9.20067.384717)

   I am working on improving some pdfs at work, in one of these there are two fields for the user to input numbers (currency), but the field type number does not include any format that is correct way of formatting numbers in Norway.

   I need the thousand separator to be space and the decimal separator to be comma, the only options in the form field settings is
   1.123,10
   1,123.10
   1123,10
   1123.10
   1'123.10
   not the one I need, and that is correctly format for most numbers in Norway (expected result):
   1 123,10

   Instead… more

   3 votes

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9. Multiple identity management.

   I have a personal subscription with Adobe (Lightroom and Photoshop) and I'm a named user on a corporate subscription (Acrobat DC). The current authentication processes make it nearly impossible to manage the identities concurrently on the same device. Ideally, Adobe would implement a user experience similar to MSFT O365 where I'm able to seamlessly switch between my personal and business licenses / identities.

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10. Disable mouse wheel zooming

    I have to disable ourselves wheel zooming every time I launch Adobe Acrobat Pro DC version 2020.012.20041. The program seems to "remember" most user preferences but not this one. It is frustrating.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. ID 32.414.03.2.20020
    1 vote

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12. Auto Save feature - Isn't this temporary storage? When it's over, it just flies away.

    Hello, I'm sending you this writing to complain about something annoying things. I'm trying to make an important request.

    I was taking a class at Acrobat DC and taking notes on the document. I accidentally forgot to press exit and couldn't save it.

    Funny thing is, I don't think it's going to be a big problem because I usually have automatic storage set up every five minutes.

    In 2020, the normal auto-save function means that when you close a file, it's saved right away.

    But that was my naive illusion, so your automatic storage function was just temporary storage that just flew away when the program was over. What kind of automatic storage is that? It's just a temporary means of preparing for errors because of the automatic storage function.

    For other Windows Office programs that are more complex than pdf, or 3D modeling programs such as Fusion 360 also use automatic storage, which means that parts stored in the file are stored in advance even if the user exits the program normally.

    But your automatic storage function is actually saving temporary files that fly when I turn it off. Does that make sense? So what's the point of saving every five minutes, every three minutes, or every minute? It's just that the user accidentally presses the button and when it ends normally, it automatically flies away.

    Anyway, my hard-working notes are gone, but I want to make an important request to you guys. I searched on Google and found that in 2017, it was continuously requested by other people, so I hope Adobe Acrobat will add a mode that just saves the changed parts without asking the user if they want to save the file or not editing it or not. I worked really hard, but if I accidentally push the wrong button and fly away, I really wonder why I have to pay for this program. As I see it, the default setting is not saved even if you save it or not, so the changed information is more likely to be lost.

    I really want you to improve this.
    It's so unpleasant.

    Hello, I'm sending you this writing to complain about something annoying things. I'm trying to make an important request.

    I was taking a class at Acrobat DC and taking notes on the document. I accidentally forgot to press exit and couldn't save it.

    Funny thing is, I don't think it's going to be a big problem because I usually have automatic storage set up every five minutes.

    In 2020, the normal auto-save function means that when you close a file, it's saved right away.

    But that was my naive illusion, so your automatic storage function was just temporary storage that… more

    1 vote

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13. Bug when compressing from Windows (pdf pack version)

    I am using Windows 10, latest version, Adobe PDF Pack, paid up, latest version.
    I have attached screenshots for all steps as described.
    When opening a pdf on laptop (laptop shot), and pressing the "pdf compress" icon (laptop2 shot), it takes me to the web page for compress. BUT(bug) it will not perform the compress but rather asks me to upgrade (or free trail). (web shot1)
    This applied to all pdf documents on my laptop, not just a specific file.
    If I log directly onto my Adobe web home page, select compress (web shot2), then drag/drop a pdf from my laptop, it works fine.
    So the bug sits with the link between the laptop icon and the web page it takes me to - that web page doesn't pick up my account status (pdf pack). It should take me to the compress page on my web account.
    My account details fyi (web shot3)

    I am using Windows 10, latest version, Adobe PDF Pack, paid up, latest version.
    I have attached screenshots for all steps as described.
    When opening a pdf on laptop (laptop shot), and pressing the "pdf compress" icon (laptop2 shot), it takes me to the web page for compress. BUT(bug) it will not perform the compress but rather asks me to upgrade (or free trail). (web shot1)
    This applied to all pdf documents on my laptop, not just a specific file.
    If I log directly onto my Adobe web home page, select compress (web shot2), then drag/drop a pdf from my… more

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    0 comments  ·  Exporting PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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14. Events

    advised by support that event tab is no more with SHA 256. So its not there So if you want still want it you can fill out a wish form.

    Please can you re-enable Events tab in Adobe Admin Console for Azure IdP

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15. GUI email feature not working

    I work with a government agency that will only accept PDF's that are sent through the GUI button at the bottom of the pdf. They do not allow email attachments of the pdf. A few months ago the GUI feature no longer worked and I can only send as an attachment, which gets rejected. I am stuck here, any ideas?

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    0 comments  ·  Share & Collaboration  ·  Edit…  ·  Delete…  ·  Admin →
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16. Dividing pool of license geographically

    Right now in our adobe admin console we have one pool irrespective of geographic location. So if one admin has purchased 100 licenses from apac region then that admin should only be able to see 100 licenses with 100 apac users and likewise LATAM admin should only be able to see LATAM pool with LATAM users and so on.

    You can call me for more understanding on +60-172263376

    1 vote

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17. fill and sign

    When I open a new document the fill and sign works; it shows the blank spot as a blue box and I can click it to type words into it. However, then I go to organize pages to add a page, and click on fill and sign when I am done, and I am no longer able to click the fillable blanks. Thank you for your help.

    3 votes

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    We are sorry for the inconvenience caused to you. If possible could you please share a sample PDF file with us and also what operations are you performing in the organize pages app.

    Regards,
    Sandeep

18. 20.012.20043.3217 Acrobat Pro DC is painstakingly slow

    The new updates have been doing only harm to the software. It has become painstakingly slow. I normally have 5-6 (min) PDFs open at all times and search through them for keywords. After the recent update, it has been very slow, sometimes showing results on blank pages, even though there is actual content.

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19. Why Acrobat DC DropDown Field doesn't have Alignment Options ?

    Why Acrobat DC DropDown Field doesn't have Alignment Options ?

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20. Dear Adobe Team, I need to file a complaint regarding your billing policy.

    Dear Adobe Team

    So far I am using Adobe Pro DC and it works perfect. Yet I can see, that I will not need to renew my contract ones the 12 month periode is over. Even though I made two attemps to talk to you online support team they could not help me prevent a not needed renewal so far. The only option offered was to pay the full amount that is still open but then not being able to use the program any longer from this very moment of the cancelation of the contract.

    In my view this is a very serious form of betrayal. I am unable to belive that a modern tech company like yours is playing to be unable to stop a renewal of a contract in advance.
    In contrast I am offered a very narrow time window between the 30th of september and 4th of october to cancel the contract I paied for and still not start a new contract.

    I am looking forward to your response explaining me your company policy on that issue.

    My idea would be to be more flixible on your side when it comes to stopping automatic renewals. At leat in my case this would increase customer satisfaction.

    Kind regards

    Dear Adobe Team

    So far I am using Adobe Pro DC and it works perfect. Yet I can see, that I will not need to renew my contract ones the 12 month periode is over. Even though I made two attemps to talk to you online support team they could not help me prevent a not needed renewal so far. The only option offered was to pay the full amount that is still open but then not being able to use the program any longer from this very moment of the cancelation of the contract.

    In my view this is… more

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