375 results found

1. Acrobat DC takes over the computer when assembling PDF files.

   It seems that Acrobat DC wants to be in charge of my computer when assembling multiple PDF files into one PDF. After each file added, Acobat DC forces itself to have the focus, and brings itself to the front, no matter what other application I'm in. My computer has 24 cores, and 64 GIG of ram, yet Acrobat DC won't multi-task and let any other app have focus whiles it's assembling PDF files.

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   4 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Have you started to face this issue recently or was it happening earlier as well?

   Thanks
   Tanvi

2. Issue with pdf files coming from Nitro 9

   When combining pdf files coming from Nitro 9, in some cases I have issues with some sentences. There are missing letters.
   It doesn't appear each times, but when it appears it is always the same mistake

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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

3. Mac OS - add ribbon in office suites!
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   We already have Adobe Acrobat DC ribbon in MS Word and MS PowerPoint on Mac with Office 365/2016 latest version.

   Thanks
   Tanvi

4. Cannot Combine documents

   I used Adobe Acrobat Pro DC on a Windows 7 64 bit desktop environment.

   I simply select the combine documents icon button, it has me choose either existing open document or add unopened documents. Either way it does not work. When I select open document, it has the one open document and then I need to add the 2nd document to combine, and I select it, those documents never populated the page and thus I cannot move to the next step of clicking on the "Combine" button. This has happened multiple times. I think of asking for a refund and buying a different .pdf product. I have to combine documents for Federal Courts, and if this feature does not work I cannot properly file documents with the Court. This bug must be fixed immediately, otherwise, I have not choice but to move to a different product.

   Thanks for your immediate attention to this issue.

   I used Adobe Acrobat Pro DC on a Windows 7 64 bit desktop environment.

   I simply select the combine documents icon button, it has me choose either existing open document or add unopened documents. Either way it does not work. When I select open document, it has the one open document and then I need to add the 2nd document to combine, and I select it, those documents never populated the page and thus I cannot move to the next step of clicking on the "Combine" button. This has happened multiple times. I think of asking for a refund and… more

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   Resolved  ·  mrraj@adobe.com responded

   Thanks for confirming. Its great to know that your issue has been resolved.
   Keep us posted if you face any issue.

   Thanks,
   Mridula

5. Always saves as a PDF Portfolio do not want this

   Every time i save a combined file, it saves as a portfolio. how do i turn that off.

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   16 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  mrraj@adobe.com responded

   Hi,

   Please follow below steps to Turn off portfolio PDF creation while combing:
   Launch Acrobat and goto “Tools→Combine App→Options (gear icon)”.
   Now under “Option” uncheck " Save as PDF Portfolio" and Ok.

   You are done, combine and get your desire result . Let us know if you face any issue.

   Thanks,

6. Option to add filenames as a header/footer when combining files into a single PDFs

   When creating PDFs with multiple images that each have a unique filename, I would like to be able to insert that filename on the corresponding page so that I can more easily navigate to that file if I need to search for it on my computer.

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   Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Thanks for your feature request.
   We will keep you posted on the status.

   Thanks
   Tanvi

7. WHY DO I HAVE TO SIGN IN TO CREATE A PDF FILE????????????????????????????????????????????

   ACROBAT HAS BECOME ABSOLUTELY WORTHLESS FOR DOING ANYTHING.

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   15 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Great to know that your issue is resolved now.
   We are closing this thread. Feel free to reopen another thread if you face some issue.

   Thanks
   Tanvi

8. Convert Email Attachments to PDF in Combine Files Feature.

   I can drag and drop emails from Outlook into the Combine Files Window, however, when you "combine" the files, the attachments are embedded rather than attached at the end of each email. You can manually convert each email in Outlook with attachments in that fashion, but when you have 100+ emails with attachments, that just doesn't work.

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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   You can achieve this by Selecting Multiple emails and converting them together using the Acrobat PDFMaker add-in in Outlook.
   You can refer this:

   https://helpx.adobe.com/acrobat/using/creating-pdfs-pdfmaker-windows.html

   Thanks
   Tanvi

9. Combining multiple PDF's in to one Document. NOT WORKING.

   Using Acrobat PRO DC 19.008.20074
   When I open Adobe, Combine files, add the files I want to combine, either PDF or other word, excel, etc, click on Combine. What I end up with is a "PORTFOLIO". The thumbnails are all visible on the navigation pane but the actual PDF that was supposed to contain all the pages I just combined, there is only the first page, no other pages. I create Board packets with this feature. It has become a big headache. How do I get this to work.

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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Great to know that your problem is resolved. Cheers!

   -Tanvi

10. "Create PDF" through Adobe Create PDF cloud service from Word 2016 for Mac does not maintain fonts

    Steps to reproduce:

    • Create Word document in Word 2016 for Mac
      • using League Gothic, Monserrat, and Goudy Old Style fonts
    • Click "Create PDF" under the Acrobat tab in the Ribbon
      • allow it to create with the Adobe Create PDF cloud service
    • Check created PDF

    Expected to see:
    - League Gothic, Monserrat, and Goudy Old Style fonts

    Observed:
    - All fonts replaced with Times New Roman

    OS: macOS 10.13.2
    MS: Word 2016 (version 15.41)
    Adobe: CC, Acrobat Pro DC (version 2018.009.20050)

    14 votes

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    8 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Thanks for reporting the issue.
    It is currently under review.
    We will keep you posted.

    Thanks
    Tanvi

11. Don't capture bcc data when converting Outlook emails to PDF

    When doing a batch conversion of emails in an Outlook folder, all of the emails are captured in a single PDF file. However, it would be nice to restrict what information is captured. For example, I'd like to have bcc information excluded from the email-to-PDF conversion.

    11 votes

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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Thanks for your feature request. It is under review.

    Thanks
    Tanvi

12. Bug with internal links when converting PDF from Word

    This is a bug. When using the acrobat extension in macOS microsoft Word to convert the doc to a PDF it removes internal links. It works fine for external links such as websites, but if I put a link in place that quickly takes you to another place in the document when clicked, this is removed when converting to a PDF. The text still appears blue but the link is not existent.

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    Under review  ·  3 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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13. Initial View Preferences for the creation of PDF

    I want to set the "DEFAULT" for the initial view for all pdf documents that I create. I am sick and tired of setting the "initial views" for each and every PDF that I create. Please program a preference that automates the way to set a users preference for creating files with a preset initial view.

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    3 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Thanks for sharing your feedback.
    Your feature request is under review. We will keep you posted with its status.

    Thanks
    Tanvi

14. "a file conversion is already in progress"

    TITLE:
    Saving PDF file from Word always results in "a file conversion is already in progress" error on a Mac.

    In Word the Acrobat ribbon's "Create PDF" button either does nothing when it is clicked or it results in "a file conversion is already in progress" error from Acrobat.

    STEPS TO REPRODUCE THE ISSUE:
    1. Open any Word Document
    2. Click Acrobat tab to see the Acrobat Ribbon
    3. Click "Create PDF"
    4. This opens the "Acrobat Create PDF" dialog box.

    "You can create high quality, rich and accessible PDFs using Adobe Create PDF cloud service.
    Click Yes to create a rich PDF using this service
    Click No to create a PDF without using this service"

    1. Click the the "Yes" Button.

    The first time you do this, nothing happens. The second time you do this it brings up this error message:

    "A file conversion is already in progress. Please retry after that conversion is completed"

    EXPECTED RESULT:
    It makes a PDF.

    OBSERVED RESULT:
    It does nothing or give me that error mentioned above.

    ENVIRONMENT (and conditions):
    Mac OSX Sierra 10.12.6
    License is an enterprise deal through our University that comes with Adobe CC and Acrobat DC

    I have tried docs with one line, and I have tried docs with multiple pages, it will be the same result on my Mac.

    I have trained about 25 people at my univeristy on this buggy product. This error happens on about 50% of peoples computers.

    Please, don't tell me to reinstall. This is a clean install.

    If I use the "Create PDF" button on my PC running Windows 10 it functions as expected. Most people at my University are on a Mac, so we can't just say use a PC.

    This is a very urgent issue to fix at my university because we need to make our PDF files Accessible. This bug pretty much means half the people who need to make an Accessible PDF file from word can't do it.

    TITLE:
    Saving PDF file from Word always results in "a file conversion is already in progress" error on a Mac.

    In Word the Acrobat ribbon's "Create PDF" button either does nothing when it is clicked or it results in "a file conversion is already in progress" error from Acrobat.

    STEPS TO REPRODUCE THE ISSUE:
    1. Open any Word Document
    2. Click Acrobat tab to see the Acrobat Ribbon
    3. Click "Create PDF"
    4. This opens the "Acrobat Create PDF" dialog box.

    "You can create high quality, rich and accessible PDFs using Adobe Create PDF cloud service.
    Click Yes to create… more

    2 votes

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    8 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  pooja . responded

    Can you please let us know scenario you are using?

    Best Regards!

15. [Bug not resolved] Incomplete "From" field when converting to PDF from Microsoft Outlook 2016

    Bug not resolved.
    In "From" field only shows the name of the email account but
    doesn't show its email account between "< ... >", like in
    previous releases.
    System: Microsoft Windows 10 Pro x64 (updated) //
    Microsoft Outlook 2016 (updated) // Adobe Acrobat Pro DC
    2018.011.20038

    (*) Compare results with, for example, Foxit PhantomPDF addon for Outlook.

    5 votes

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    Planned  ·  mrraj@adobe.com responded

    Thanks for raising your concern, this is know issue and we are working on it.
    Will keep you posted.

    Thanks,
    Mridula

16. Converting .ai to .pdf

    I've been converting .ai to pdf by dragging onto Acrobat DC. By doing this, I don't need fonts or linked images. Had a file that gave me the error: "Acrobat pdf conversion could not be completed. This could be due to a network error or if there is no valid Acrobat online service membership."
    Other .ai files convert just fine, but this one file it doesn't work. I dragged onto Acrobat Pro 11 and the file converts just fine. It's curious it works on an older version of acrobat but not DC.

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    Resolved  ·  2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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17. Bookmarks based on styles are misdirected if target is also in TOC without page numbers.

    Bug: For bookmarks based on styles from a Word document, the bookmark will go to the table of contents entry for a heading instead of to the heading itself if the heading is also included in a table of contents with page numbers omitted. The expected behavior is that the bookmark will go to the content in the document, not to the table of contents. If the TOC includes page numbers, the bug does not occur. See attached file for detailed steps on how to reproduce.

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    2 votes

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for reporting the issue. We will check at our end and revert in case we need more information.

    Thanks
    Tanvi

18. Provide options for naming bookmarks when creating PDF from Web Page

    Please provide options for bookmark naming conventions. When creating HTML reports, I intentionally use relative links to link to attachments or appendices. However, when I create a PDF from the HTML home page, the bookmarks contain the full link exposing my User Profile name and other sensitive information. I would like the bookmark to be named for the relative link or the filename only (or an option for the document title). I prefer to create my reports in word with hyperlinks to other docs and attachments, but I have submitted a separate feature request for creating PDFs from documents with links.

    Please provide options for bookmark naming conventions. When creating HTML reports, I intentionally use relative links to link to attachments or appendices. However, when I create a PDF from the HTML home page, the bookmarks contain the full link exposing my User Profile name and other sensitive information. I would like the bookmark to be named for the relative link or the filename only (or an option for the document title). I prefer to create my reports in word with hyperlinks to other docs and attachments, but I have submitted a separate feature request for creating PDFs from documents with… more

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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    We have taken your feature request which will be prioritized based on other backlog items. We will keep you posted.

    Thanks
    Tanvi

19. Convert current web page to an Adobe PDF file

    I have Adobe Creative Cloud with Adobe DC et al. Up to today I have easily & successfully clicked the 'Convert current web page to an Adobe PDF file' icon in my browser tool bar.

    Today, it does nothing & doesn't generate the PDF.

    No updates have been done to my machine, system or OS or browser.

    When I try to launch Adobe DC & try the same function via File>Create>PDF from Webpage it generates a PDF with the title on the top line & the URL at the bottom line & an empty file. So, in other words, useless.

    I've also tried increasing the levels it captures to PDF & it produces the same result.

    Why won't it work?

    I have Adobe Creative Cloud with Adobe DC et al. Up to today I have easily & successfully clicked the 'Convert current web page to an Adobe PDF file' icon in my browser tool bar.

    Today, it does nothing & doesn't generate the PDF.

    No updates have been done to my machine, system or OS or browser.

    When I try to launch Adobe DC & try the same function via File>Create>PDF from Webpage it generates a PDF with the title on the top line & the URL at the bottom line & an empty file. So, in other words, useless.

    … more

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    2 votes

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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Glad to know that it’s working for you now!

    -Tanvi

20. Bug? Acrobat doesn't support .ai files in Combine feature on PC but does on MAC.

    I'm on MAC and I'm used to seamlessly combining .ai files into a .pdf easily with the Combine feature in Acrobat. Some of my peers would benefit from this greatly also but they are on PC and it appears on PC Acrobat can open and view .ai files but it will not acknowledge .ai files in the Combine feature. This feels like an oversight or bug since it clearly works fine on MAC. Can we please have equal support for this on PC as well? It makes it much easier for creatives to work smoothly with other areas of the business and enables non creatives to utilize these files easily for meetings instead of needing the creatives to make special versions of their work meant just for presentations etc.

    I'm on MAC and I'm used to seamlessly combining .ai files into a .pdf easily with the Combine feature in Acrobat. Some of my peers would benefit from this greatly also but they are on PC and it appears on PC Acrobat can open and view .ai files but it will not acknowledge .ai files in the Combine feature. This feels like an oversight or bug since it clearly works fine on MAC. Can we please have equal support for this on PC as well? It makes it much easier for creatives to work smoothly with other areas of the… more

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    3 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for your feature request.
    I am not sure how you are able to combine .ai files on Mac using Acrobat as we do not have this support neither for Windows nor for Mac for .ai files.
    However, we have taken your feature request. It is under review.

    Thanks
    Tanvi