13597 results found

1. Track changes to pdf

   An option to track changes to a fill-able pdf by the signer. Docusign has this option. You can download a sprea sheet and it shows the original values and the final values. So you can compare and see what was changed.

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   0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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2. Allow Send For Signature Signed Forms to be Returned to a Separate single Email Address

   We currently have an Adobe Acrobat Pro DC Team Account with 2 users. We will be adding more users once we are more familiar with how this will work for us as a company.

   One problem that we have is that when our Employee1 sends an Adobe Form to a customer A using "Send for Signature", once Customer A signs the form, the signed form is returned to Employee1's email address that is registered with "Manager Your Team"

   When Employee 2 sends an Adobe Form to a customer B using "Send for Signature", once Customer B signs the form, the signed form is returned to Employee2's email address that is registered with "Manager Your Team"

   We would like to request that instead of this behavior with each Employee getting the signed forms that they send, we would like to have a separate single special email address, say "signed_agreements@domain.com that all forms that get signed are returned to instead of Employee1's email or Employee2's email. The reason for this is that we have an Employee 3 that processes and handles all signed forms and with the current behavior we have to rely on Employee 1 and/or Employee 2 forwarding the signed form notification to this other special email address.

   We currently have an Adobe Acrobat Pro DC Team Account with 2 users. We will be adding more users once we are more familiar with how this will work for us as a company.

   One problem that we have is that when our Employee1 sends an Adobe Form to a customer A using "Send for Signature", once Customer A signs the form, the signed form is returned to Employee1's email address that is registered with "Manager Your Team"

   When Employee 2 sends an Adobe Form to a customer B using "Send for Signature", once Customer B signs the form, the… more

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   0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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3. error using acrobat during free trial

   I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Hi,

   Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

4. Why use a persons birthdate for account verification!

   Quit asking for a person's birthdate for account verification. This is not necessary and only places the customer at more risk. You do not need this specific information to validate eligibility.

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   Resolved  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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5. when right-clicking Acrobat DC Pro no longer shows options such as "extract pages, delete pages, rotate pages", et al.

   when right-clicking Acrobat DC Pro no longer shows options such as "extract pages, delete pages, rotate pages", et al.

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   Need Info  ·  4 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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6. I need to darken the text for a light object, but that is apparently impossible.

   Adobe Acrobat used to have a feature to darken text. What happened?

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   Resolved  ·  0 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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7. Slight problem converting from Adobe PDF to Microsoft Word (.docx)

   The type and spacing are out of sorts - especially if a graph happens to be in the paper. You have to essential hand type in the data to make sure all data it's aligned properly. Often font changes, as does spacing. This just requires extra attention, and editing. Apart from that - great program!

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   Need Info  ·  2 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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8. IT IS GOOD IF YOU MAKE IT EASY FOR HARDWARE PEN! no stroke eraser just only normal eraser. Also include different color option for markup

   IT IS GOOD IF YOU MAKE IT EASY FOR HARDWARE PEN! no stroke eraser just only normal eraser. Also include different color option for markup

   4 votes

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   2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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   Need Info  ·  Adminmeaggarw (Admin, Adobe) responded

   Different color option is available by using the color picker to change the color of the Pen.
   The color picker is available in the tool bar. Please try that and let us know if that works for you.

9. Allow for customizability of text snippets in advanced search results

   Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

   Problem 1. The length of text snippet in each search result is too short.
   Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

   Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors nowadays; we can make the advanced search window itself huge; why not allow for the ability to make the search result snippets really long, too? Or at least longer than they are now?

   Solution to Problem 2: allow the user to customize where the search term occurs within the result snippet. For instance, this could be a finely-grained preference, such as "Search result should be returned with X number of characters/words before/after it" where X is some user-entered number. Or there could be just a coarsely-grained preference, such as, "Search term should occur at the beginning/middle/end of the snippet."

   Reason these are needed: often, a snippet is informative only if you have a certain amount of surrounding text, or only if you know a certain amount of text that comes before and after the term you searched. Presently, however, the search term occurs as the very first, or sometimes second, word of the snippet result. If you wanted to know what came before your search term in order to judge the relevance of a particular search hit, the snippet becomes unhelpful. In such cases, you have no other option but to click over to the document to get your context and then back to your search window to jump to the next result. But then, if you do that, it negates the point of having that result snippet. Such clicking back and forth between search result window and document window might not sound like much, but when your search results number in the hundreds, this clicking-back-and-forth procedure makes your work very inefficient; in a large publishing or indexing project, you might need to perform thousands of advanced searches, each with dozens or hundreds of hits. In such situations, the time-saving potential of implementing this request becomes apparent.

   Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

   Problem 1. The length of text snippet in each search result is too short.
   Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

   Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors… more

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   Under review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. Acrobat combine files + Batch compare pdf + Clarify array object error

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

      - If the files are in different folders, it ignores the folder structure, even if 
        WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
        [See Example #1 at the end.]
    
      * >>>>> Using different tools, I've finally been able to achieve the desired result! 
          I've combined over 1,000 pages coming from DIFFERENT folders  
          and subfolders so that the final Binder is true to actual file sequence in 
         each of the original folders (including their respective subfolders). <<<<<
    

    1. "Expected an array object" error when comparing 2 pdf's
       • Indicate which page/pages has/have error
       • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

      - Worst of all, the document seems to be correct during most steps. 
         During several steps, it can be searched and put into a binder.  
         Suddenly, seemingly out of nowhere, this error occurs and all 
         subsequents tasks cannot be run!   
    
      - A compare of the document is NOT possible. See "Docu Processing"
    
      >>>>>> I found this is the Acrobat archive: 
      value at index 0 must be an indirect object
      "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
    
     >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
    

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF." "

    1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

     - As verified by tech support, it is only possible to compare one 
       pdf with another. Because of the way Acrobat works, a minor 
       change not related to the content will never match as per any 
       and all of the available compare programs. 
    
       >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                    save again as 456.pdf.    Do NOT make any changes! 
    
                    Looking at KB-size, the documents will seem identical, 
                    but they will in fact differ by 1 to 3 bytes in size. 
    
     - Basically, because the filename is stored somewhere in the
       document, the 3 pdf's will NEVER compare as "EQUAL", unless 
       they are reviewed in a tedious, manual, multi-step manner. 
    
     - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
        will "reveal" that the content is identical. 
    
      - Now consider the nightmare of trying to "cull" old backups 
        or various attempts to "combine" ....... and you can see that 
        MONTHS would be required. 
    
      - I have purchased several compare packages. They work fine 
        on many file types,  but they absolutely CANNOT handle 
        batch pdf compares!
    
     - Think of charging 
             (just  $25 for such a tool)   x
             (the millions of worldwide Acrobat Users)   x 
             (only 20% purchased)    = 
       LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
    

    1. It seems that various financial institutions etc have
       different ways of INTERNALLY storing the contents of
       a pdf. Specifically, FONTS are not FONTS. That means
       that documents when printed look 100% alike, but
       when electronically compared, the FONTS and similar
       information causes havoc.

       Adobe is the leader in pdf creation.

       There is a need to batch compare or batch redact
       without the nightmare of font-like hidden elements.

    2. Protection > Redaction could also be greatly improved
       to make life easier for the user:

       Global redact in this document:

       From "text 1234567" to "text 12...67"

       From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
       (Remove only the last letter of the longer text).

    Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

       Folder 1      1
                             7
                             x
                             y
                             z 
    
       Folder 2      1
                             9
                             a
                             b
                             c
    

    • Use Windows Explorer to search for *.pdf and sequence by folder.
    • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
    • Block copy the above and right click in that sequece to "combine"
    • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
    • Yes, it bunches the 1's !!!!!
    • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

    This still does not work
    "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

    Batch processing to Actions in Acrobat DC HOW?!?!?
    Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

    If you check the internet, there are literally hundreds of people who really need these features.
    As the market standard, Adobe would help it Users if these features were implemented.

    Sincerely,

    Inge

    PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

    … more
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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

    Thanks,
    Adobe Acrobat DC Team

11. PDF Initial View Magnification Guidelines

    Why doesn't Adobe set the default initial view magnification setting to "fit page" so a viewer can see an entire document upon initial view? As a seasoned graphic designer, I believe it is much more courteous to allow the viewer to orient themselves to an entire document and then allow then to zoom in for more detail. It is disconcerting to see a partial document when opening a PDF file. Adobe is a leader in accessibility standards and I wondered if you had insight into this topic, I don't see a recommended initial view magnification in the WCAG 2.0 AA standard but I have found references that state that the "page fit" works better for some screen readers when they read a PDF. I'm seeking a "best practice" guideline. Please respond at your earliest convenience. Thank you.

    Why doesn't Adobe set the default initial view magnification setting to "fit page" so a viewer can see an entire document upon initial view? As a seasoned graphic designer, I believe it is much more courteous to allow the viewer to orient themselves to an entire document and then allow then to zoom in for more detail. It is disconcerting to see a partial document when opening a PDF file. Adobe is a leader in accessibility standards and I wondered if you had insight into this topic, I don't see a recommended initial view magnification in the WCAG 2.0 AA… more

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    4 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Feel free to contact us anytime.

    Thanks
    Rachit

12. Superscript styling not retained when using Comment to mark-up a PDF

    I have recently upgraded to Adobe Acrobat Pro DC. For my work, I need to mark-up PDFs using Comment tools. When I style some text as superscript using either the feature available in the box that appears when I right click or the shortcut ctrl/shift/+ and then close the pop-up box the styling becomes subscript instead of superscript. I used Adobe Acrobat Professional 8 for a long time and didn't have any problems. It is very frustrating that this doesn't work properly in Adobe Acrobat Pro DC, especially as 'superscript' is offered as a feature in Comments

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    Planned  ·  6 comments  ·  Commenting  ·  Delete…  ·  Admin →
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13. Print to PDF

    Google Chrome = Latest Version
    Acrobat X Pro
    Observation: Had no problem prior until 7/28/2017 when I noticed I had problem printing from a webpage (e.g. eBay.com) to PDF using Adobe Acrobat print driver. The printing would stall and this Distiller error would show up each time. Also strange is, I could clear this error message other than restarting my computer. Any advise would be greatly appreciated.

    •  

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    Resolved  ·  2 comments  ·  Printing  ·  Delete…  ·  Admin →
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14. Can we not get Times New Roman for a Font? That is ALL MY DEGREE PLAN ACCEPTS. What is the use to be able to edit a PDF if you need word fi

    I NEED TIMES NEW ROMAN FOR FONT. What is the use of being able to edit your PDF if u have to convert it back to word for font !

    4 votes

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    Resolved  ·  1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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15. why cant I save my toobar after I customize it- when i open new pdf files the default toolbar always appears

    simple- allow the toolbar to be saved after it is customized so that it will always appear when new documents are opened.

    4 votes

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    Resolved  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Automatically open the same files after restart

    Automatically open the same files on same page after restart. This would great in conjunction with the feature "Restore last view settings when reopening documents". If one has several documents open and one has to restart Adobe Acrobat or Windows it would be quite timesaving and relieve the pain of having to find each document and re-open.

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    Under review  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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17. [BUG] (new) preflight libraries, scripts cannot call profiles outside current library

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries are a new feature. They cannot be selected via the Script API. I now have to tell script users not to change the preflight library, which some of them often do. Clearly the JavaScript call should look for the preflight profile in all libraries - or there should be a documented way of executing a profile regardless of a user's previous preflight activities.

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries… more

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18. WHY do I keep getting pop up ads for a free trial of document cloud on our PAID version of Acrobat Pro??

    Here's an idea. How about NOT having pop-up ads for a free version of Document Cloud on PAID versions of Acrobat Pro?

    4 votes

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    5 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

19. Page/Bookmark Panes

    Option to keep page and bookmark navigation panes open. I use them everyday. Every single time I open/create a new pdf, I have to open panes. Haven't found a way to keep them open if it exists.

    4 votes

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    Resolved  ·  9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s
    Total available graphics memory: 10152 MB
    Dedicated video memory: 2048 MB GDDR5
    System video memory: 0 MB
    Shared system memory: 8104 MB
    Video BIOS version: 82.07.82.00.29
    IRQ: Not used
    Bus: PCI Express x16 Gen2

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s… more

    4 votes

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  AdminVinod Dobhal (Software Engineer, Adobe) responded

    Thanks for reporting this. We would be considering it.

    -Vinod