13608 results found

1. Acrobat DC Standard shuts down unexpectedly

   Worked fine until recently. If I try scanning, exporting or any major action it just closes. No error message. Running Win 10 Pro 1909 and Acrobat Standard 2015.006.30505. Went through all troubleshooting steps still ng.

   2 votes

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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2. Can't find toolbars. Super annoying.

   Please revert back to an older version. I hate the new DC version. I used to be able to have my frequently used toolbars readily available when I opened acrobat. Now I have to use several additional clicks to get to the tools I need. It defeats the purpose of paying for acrobat when it defaults to nothing more than a reader. I've spent considerable time looking for a setting to leave the toolbars on the side of my extremely wide screen, but they are well hidden if available at all, and I refuse to sign in to anything.

   9 votes

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   Need Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Import and export PDF bookmarks

   During troubleshooting scenarios we periodically need to save a problematic PDF file as a PS file to regenerate it with the distiller. As a result, the bookmarks are lost. We would like to see an option to export bookmarks from a problem PDF file and be able to import them into a working PDF file. We understand there are 3rd party solutions that can achieve this but we work with highly sensitive data and would prefer an Acrobat native solution that would be available in Acrobat 2017 Classic and Acrobat DC.

   7 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Change Recipient Limits on Document Cloud Reviews

   A change was recently made to the limits on Adobe Document Cloud Shared Reviews. Prior to a recent update, the review limit was set to 25 files per day irrespective of recipients It has now changed to 50 total recipients.
   I have a distribution list comprised of primary/backup reviewers from several departments within our organization, totaling 15 recipients. With the new limitation, I am now limited to either 3 reviews per day or have to pair down my recipient list to primary reviewers only and keep track of when a review has to be sent to a backup recipient and hope I haven't reached my recipient limit for the day.
   For our business needs, it would be better if the limits were reverted back to 25 files/day instead of 50 recipients/day.

   A change was recently made to the limits on Adobe Document Cloud Shared Reviews. Prior to a recent update, the review limit was set to 25 files per day irrespective of recipients It has now changed to 50 total recipients.
   I have a distribution list comprised of primary/backup reviewers from several departments within our organization, totaling 15 recipients. With the new limitation, I am now limited to either 3 reviews per day or have to pair down my recipient list to primary reviewers only and keep track of when a review has to be sent to a backup recipient and… more

   4 votes

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   2 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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5. Convert html to pdf on Mac

   Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.

   4 votes

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminSagrika Khandelwal (Admin, Adobe) responded

   Hi Valeria,

   Thanks for reaching out. We are really sorry for the inconvenience you are facing.
   As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

   Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
   1. Launch Acrobat.
   2. Go to File→Create→PDF from Web Page.
   3. Click on “Browse” button and select the HTML file to be converted.
   4. Click Create.
   If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

   If you want to convert an online URL, you can use Acrobat Chrome extension as it also has the capability to convert webpage to PDF.
   1. Install Acrobat extension for Chrome from https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en if not already installed.
   2. Make sure the extension is enabled in browser.
   3. Open the URL you want to convert in Chrome browser.
   4. Click on Acrobat extension icon. You should be able to see “Convert webpage to PDF” option in the extension menu.. Click on “Convert webpage to PDF”.
   6. Select a Save location for the converted PDF file and click Save when prompted.
   7. The URL should get converted to PDF.

   If you face any issues with above steps, please let us know. Thanks in advance for your co-operation.

   Regards,
   Sagrika

   Hi Valeria,

   Thanks for reaching out. We are really sorry for the inconvenience you are facing.
   As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

   Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
   1. Launch Acrobat.
   2. Go to File→Create→PDF from Web Page.
   3. Click on “Browse” button and select the HTML file to be converted.
   4. Click Create.
   If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

   If you want to convert an online URL, you can use Acrobat… more

6. Bug : Shortcut to switch between tab

   I was surprised to see that when I press Ctrl+T , the Open Document panel just pops up instead of switching between tabs.
   And since there is no option to change keyboard shortcuts how can I fix this bug.
   Thank you in advance

   1 vote

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7. Cannot delete pages on some pdf files

   Cannot delete many pages on some pdf files. Deleting say like 5 pages works but deleting 30 does not work quickly. Takes about 10 min before operation completes. This operation broke between version 15 and 19 of Acrobat DC. Works fine on version 15. Also works on older Acrobat Standard 10.

   3 votes

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   6 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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8. "tagged annotations

   Fix "Tagged Annotations - Failed" bug

   Hyperlinked content is marked as "Tagged Annotations - Failed" in Accessibility checker even when they are properly inserted (whether manually in Acrobat Pro or in InDesign, etc.

   Adobe Support confirmed that InDesign included the hyperlinks properly and confirmed that the issue in Acrobat is indeed a bug.

   Mac OS Mojave. 10.14.5
   InDesign 14.0.2
   Acrobat Pro DC

   Created document in InDesign with and without hyperlinks. Exported to PDF.

   PDF with hyperlinks produced Tagged Annotations - Failed
   PDF without hyperlinks did not show failure UNTIL I added the hyperlinks manually in Acrobat, then they failed as well

   Tagged Annotations needs a "Fix" option AND needs to correctly recognize correct hyperlinks

   Fix "Tagged Annotations - Failed" bug

   Hyperlinked content is marked as "Tagged Annotations - Failed" in Accessibility checker even when they are properly inserted (whether manually in Acrobat Pro or in InDesign, etc.

   Adobe Support confirmed that InDesign included the hyperlinks properly and confirmed that the issue in Acrobat is indeed a bug.

   Mac OS Mojave. 10.14.5
   InDesign 14.0.2
   Acrobat Pro DC

   Created document in InDesign with and without hyperlinks. Exported to PDF.

   PDF with hyperlinks produced Tagged Annotations - Failed
   PDF without hyperlinks did not show failure UNTIL I added the hyperlinks manually in Acrobat, then they failed as… more

   1 vote

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   9 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved for you.

   Thanks
   Rachit

9. Shortcut Keys for Opening Tools

   Please add shortcuts for high level tools like Edit PDF, Optimize PDF, Prepare Forms, etc. When working with a document that requires changing tools often, it's tedious to have to find the right icon and click on the side menu over and over. It would be great if something like Alt-O, etc. would open the Optimize PDF menu.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. I want to combine few documents and then password protect it

    I want to combine few documents and then password protect it and then send it for esignature. I want to ensure that the document is only opened and esigned by the person with the password, even if someine has access to the email or I have sent it to an incorrect email address.

    2 votes

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Thanks for reporting the issue. We are looking into it and will keep you posted in case of any updates.

    Regards,
    Sandeep

11. Reporte
    1 vote

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    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
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12. Add function to add own numbers when using the measuring tool

    I just need the program to create the two arrow heads with the attached line in between with no numbers showing in the middle.

    The basics of the measuring tool should be that it can't know the ratio and the actual length of an object and you have to manually put in the numbers and length you want. You have to say how long the object are in simple text so to speak.

    |<--- 13 mm ---->| (what i don't need).

    |<----------------->| (what i want).

    This helps me in my line of word and speeds up my reports.
    Today i manually put in the arrows and line trough "drawing tool", this takes time when you have 1-10 defects to show what measuring for.
    I take pictures of defects, send them over to my pc and creates a PDF form from that an add text, measuring and arrows and it will speed up my work if you just put in the option to NOT use the numbers the program gets when measuring but instead use the ones i have on paper.

    I just need the program to create the two arrow heads with the attached line in between with no numbers showing in the middle.

    The basics of the measuring tool should be that it can't know the ratio and the actual length of an object and you have to manually put in the numbers and length you want. You have to say how long the object are in simple text so to speak.

    |<--- 13 mm ---->| (what i don't need).

    |<----------------->| (what i want).

    This helps me in my line of word and speeds up my reports.
    Today i… more

    • 

    1 vote

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13. Small/tiny recipient signatures

    When I receive signature from clients, especially when signed with mobile device, the signatures are always very small when I receive them. What can be done to fill signature line so they are more legible. They are unable to change size of signature prior to returning/submitting back to me.

    4 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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14. pan often doest work, instead of that the mouse is in a selection mode

    pan often doest work, instead of that the mouse is in a selection mode

    • 

    2 votes

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    0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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15. Accessibility settings are difficult to find

    Why default to yellow text on white background? It's impossible to read. Personally, some DARK themes would be desirable, i.e. yellow text on black background. Is a SIMPLE link to change SETTINGS in this regard?

    1 vote

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit

16. checkmarks need to be not user-specific (or set status should be more easily accessible)

    (checked) checkmarks should be visible for others that open the file > that way you can share which comments are done and which are not.
    Orrr make the status more accessible so you don't have to right click / drop down to check it. If you have over 100 comment to check it is too tedious a job :)

    2 votes

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    0 comments  ·  Commenting  ·  Delete…  ·  Admin →
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17. Stop putting a locked shortcut on the desktop

    It's annoying to have a desktop shortcut appear when I didn't ask for one, especially since it requires admin privileges to delete. At least give non-admin users the option to delete it.

    4 votes

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    Resolved  ·  19 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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18. The document could not be saved. A number is out of range

    Unable to sign or save

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    15 votes

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    38 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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19. BUG: Edit PDF (text editing) Breaks Tag Structure

    Windows environment.

    When using the Edit PDF Tool to change minor character styles (color, weight, underscore, etc.), the Tag structure and read order for the page the edit is applied are broken.

    For example: change the color of a header (H1) line of text. Return to the Tags Panel and all current page content has been consolidated into one <p> Tag. All the original Tags associated with this page are empty and placed randomly through the Tag Structure. Depending on page content, you may be unable to break apart the new tag single into the individual Tags necessary for compliance, especially email, URL, or footnote links as such links may or may not retain elements for compliance once recreated.

    To recreate, build a simple Word Document with header, paragraphs, and add a hyperlink or two to a paragraph. Export to PDF, remediate as necessary. Edit any text on page (color, face, etc.). Review Tag Panel for results.

    Ideally, we would make such edits in source file; however, tools are available in Acrobat PRO. I would expect that one tool would not negatively affect another within the same app.

    Additionally, Edit Tool affects text placement. Changing the color of a center-aligned text frame font may force random attribution changes such left alignment or line breaking of that text. This also affects Tag structure explained above.

    Respectfully,

    • Noel

    Windows environment.

    When using the Edit PDF Tool to change minor character styles (color, weight, underscore, etc.), the Tag structure and read order for the page the edit is applied are broken.

    For example: change the color of a header (H1) line of text. Return to the Tags Panel and all current page content has been consolidated into one <p> Tag. All the original Tags associated with this page are empty and placed randomly through the Tag Structure. Depending on page content, you may be unable to break apart the new tag single into the individual Tags necessary for compliance,… more

    24 votes

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    17 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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20. Ability to use font-display on Adobe Fonts for web

    Ability to use font-display on Adobe Fonts for web

    1 vote

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    0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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