11942 results found

1. set reminders no longer is available on Adobe Sign - what happened?

   I can no longer easily set reminders on Adobe Sign. The older version was easier.

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   0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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2. Would like to set start up defaults

   1. Can we set Acrobat so it doesn't go to full screen size every time it starts?
   2. Would love to set default to show new documents to fill page width, rather than full size!
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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we Haven’t Heard back from you for so long, We are closing this issue.

   Please feel free to reach out to us for any other concerns if you have,

   Thanks
   Ayush Jain

3. Please fix this annoying bug

   I constantly get the attached error message/demand for "confidential information" both from the browser plug-in and from Acrobat, proper. Selecting "Always Allow" does not provide a lasting fix, only a temporary salve that work for a short period that somewhat, but not exactly, coincides with a particular Acrobat or browser session.

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   Resolved  ·  2 comments  ·  Browser  ·  Delete…  ·  Admin →
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4. measure text

   the measure tool has no way of increasing dimension text height.

   bluebeam has this. really the measure tool is way behind what engineers and construction guys need,

   13 votes

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   2 comments  ·  Other  ·  Delete…  ·  Admin →
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5. Subscription & activation system is very very poor - wasted most of today with it

   I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary

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   5 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

6. Rotate single document before saving/combining multipage pdf

   When combining files/multiple pages into single pdf file, some pages maybe oriented horizontal vs vertical. It would be nice to be able to rotate all the pages to the same orientation prior to binding all the files.
   Just a thought. This feature maybe in the program already and I just don't see it. I know you can do it from a single page, this is just to skip that step of doing it in one aspect of the program and saving then doing the 2nd combine step. Just a though

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thanks for your feedback
   You can achieve this by first creating the PDF and then go to Tools > Organize pages and then rotate the pages you want.

   Thanks
   Tanvi

7. Preflight Fixups in Quick Tools

   Please allow Fixups to be put in quick tools. I use Fixups more than any other tool. Thank you.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we Haven’t Heard back from you for so long, We are closing this issue.

   Please feel free to reach out to us for any other concerns if you have,

   Thanks
   Ayush Jain

8. logout

   I logged in with a wrong username/password but I can't log out.
   Please let me know what I have to do.

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   2 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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9. Crash when compressing PDF

   XI Pro crashes when you try to save as compressed PDF

   2 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
   Also are you facing this issue with a particular document.

   or this is a generic issue.
   Also can you please share with us some sample files

10. "Automatically install update" preference not working

    Trying to set the "updater" preference in Adobe Acrobat on Mac behaves as follows:
    - it seems to be on by default
    - one can try to turn it off. This step calls for an admin password.
    - assuming one gives a correct admin password, the pop-up window closes and it appears that the preference has been changed
    - opening the preference panel again shows that the preference has not been changed; "automatically install updates" is still on

    This error is occurring with both Acrobat Pro DC 2018 and Acrobat Pro 2017. Base O/S is MacOSX 10.12. O/S and Acrobat are at latest patch levels.

    Trying to set the "updater" preference in Adobe Acrobat on Mac behaves as follows:
    - it seems to be on by default
    - one can try to turn it off. This step calls for an admin password.
    - assuming one gives a correct admin password, the pop-up window closes and it appears that the preference has been changed
    - opening the preference panel again shows that the preference has not been changed; "automatically install updates" is still on

    This error is occurring with both Acrobat Pro DC 2018 and Acrobat Pro 2017. Base O/S is MacOSX 10.12. O/S and Acrobat… more

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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11. I PAY $190.68 YEARLY AND CANNOT OPEN MORE THAN DOCUMENT WITHOUT ADOBE CRASHING! This sucks.

    Seriously, Adobe, why don't you work on your product stability? I bought my Acrobat DC subscription a few years ago and never questioned it until this point. Now, since Windows Creators Update, I've been toying with using Edge for my PDF purposes. So far, it's been better than my Adobe experience. In Acrobat Pro DC, when I need to EDIT/compare a document, I cannot open more than one PDF file at a time without the software crashing. Furthermore, it won't even provide the name of the document I'm working on in my TAB. See attached screenshot as evidence.

    Our company's yearly renewal comes due next month, in April. I am seriously considering abandoning my Adobe subscription in favor of simply using Microsoft.

    Seriously, Adobe, why don't you work on your product stability? I bought my Acrobat DC subscription a few years ago and never questioned it until this point. Now, since Windows Creators Update, I've been toying with using Edge for my PDF purposes. So far, it's been better than my Adobe experience. In Acrobat Pro DC, when I need to EDIT/compare a document, I cannot open more than one PDF file at a time without the software crashing. Furthermore, it won't even provide the name of the document I'm working on in my TAB. See attached screenshot as evidence.

    Our company's… more

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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12. Acrobat taskbar icon uses Photoshop icon

    In Windows 10, Acrobat DC's taskbar and start menu shortcut icons randomly switch to using the Photoshop icon. Acrobat DC is the only program that exhibits this problem. The only cure is to follow one of the methods shown in this 2013 forum post: https://forums.adobe.com/thread/1113673. Please fix this bug, which still exists in 2017!

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    Planned  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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13. Acrobat keeps closing for no reason and it is NOT autosaving my files

    Acrobat keeps closing for no reason and it is NOT autosaving my files.I already pay a subscription fee every month and you want ANOTHER $80 to help me. I didn't choose to close the program I didn't have a choice and charging $80 for something that is YOUR fault is daylight robbery

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    4 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide the Acrobat version you are using. Also does Acrobat quits with a crash? if yes kindly provide the crash logs.

14. My Acrobate Pro DC keeps crashing within 20 seconds of opening the program

    I cannot get the program to stay open - I have installed / uninstalled and reinstalled the program.

    4 votes

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

15. add text comment - right justify

    when adding a simple text comment, there is no functionality of right justifying the text (or anything other than left justify for that matter). It would be great to be able to do that, much like one can if one uses a text box comment.

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    Need Info  ·  2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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16. User Product Report

    Within the Adobe Admin Console an administrator does not have the capability to export user data identifying which product is assigned to the user. To run the reports you have to drill to every product and export the data. I asked for the report from tech support and they said the feature I am requesting is not available but to request to it added as a feature. On the feature wish form drop list it does not specify Admin functions so I chose first Adobe product on the list. The function to export all user data to understand the products purchased and who they're assigned to should be available to customers and to not have it or be willing to produce it is unacceptable customer service.

    Within the Adobe Admin Console an administrator does not have the capability to export user data identifying which product is assigned to the user. To run the reports you have to drill to every product and export the data. I asked for the report from tech support and they said the feature I am requesting is not available but to request to it added as a feature. On the feature wish form drop list it does not specify Admin functions so I chose first Adobe product on the list. The function to export all user data to understand the products… more

    18 votes

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    1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for raising this feature request, our engineering team is looking into this.

17. Bug: export to Word is corrupt (exported files cannot be 'compared').

    Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

    Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

    I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

    The issue manifests itself under Windows 10 and MacOS High Sierra, it also manifests itself with a text file exported from Photoshop, to Acrobat and then through to Word. The comparison file produced by Word is wildly inaccurate (two different files are stated not to have any differences between them, or all the text is shown as having been altered when that is not the case) and the files are extremely unstable (sometimes being reported as having 0KB and sometimes reaching over a GB).

    As the comparison function is Acrobat will not produce a word-for-word redline, this bug is a really serious problem when a long text book is produced in Indesign and tables of statutes and indexes are produced by the publisher outside Indesign.

    I can supply full details and sample files on request (and have spent many hours looking into this both on my own and with Adobe technical support).

    Can Adobe please fix this as matter of urgency.

    Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

    Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

    I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

    The issue… more

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    1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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18. Acrobat DC pro hangs after comupter turns off monitors

    Acrobat reader pro Just hangs when The computer turns off the screens for inactivity.
    Microsoft Windows 10 Pro for Workstations
    Version 10.0.16299 Build 16299
    (using multidesktop)
    on Dell Precision Tower 3420

    3 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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19. mail sending feature does not work

    Send by email does not work (bug).

    In windows 10 pro 64bit and latest Acrobat pro DC it is impossible to send a document via email. It is not abble to connect to the smtp serv er of the 1and1 email service by any plausible setting (SSL/TSL/plain).

    Wen I try to do the same with my gmail account it sais it is not possible to compose the email.

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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20. "Set Page Boxes" wrong preview for TrimBox

    1. Open PDF
    2. Open Set Page Boxes - TrimBox
    3. Add a value in "Top", "Bottom", "Left" and "Right": For all sides you can see grey guides in your document. Expect for the right side. The right guideline is somewhere outside the document.

    I have to use this really often so it's quite annoying not to see where the guideline is placed. That means a lot of time for "trying".

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    3 votes

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    3 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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    Need Info  ·  Vivek Chandra responded

    Hi Sarah

    I tried using it myself and the guidelines are visible for all four sides. Can you please share some files where you see this happening (and also a screenshot of the issue so that I can be sure we are on the same page).
    This would help us investigate the issue faster.

    Regards
    Vivek