13524 results found

1. Autosave failed and more

   Hi, I copy paste here a conversation I had yesterday with one of your help service agent (chat). It makes it quicker than re-writing everything. In summary, the automatic file saving failed on me. Indeed, when Adobe Acrobat DC software crashed, I had to close it and when reopening it, it said unable to reopen 3 of the files. I was not too worried since I had saved the most important doc under a new name one hour or so before and would have to redo just a few revision comments. But to my surprise, when I opened it, although the name was the new one, all the modifications/comments done on the 19th had disappeared and it said the last ones were done on the 15th. This means more than the autosave failed, but even the saving under a new name did not work. Here’s my conversation…
   "Hello, I worked on a document all afternoon yesterday and I saved the document with all the comments I made at 6:39 pm. Then Adobe crashed, everything freezed. I did not touch it for many hours hoping it would debug. But this morning, nothing. So, I had to restart the program, but the file - even if it has the last name I gave it - does not contain the comments and highlights made yesterday, it only contains those dated January 15th. I couldn't find the latest (yesterday's) saved version.
   Lire l’intégralité du message
   AFZAL
   I understand your issue, Dominique.
   There is a default automatic save document changes for every 5 minutes set on Acrobat Pro DC. If you have made changes to the document yesterday, the data would have been saved.
   Once you re-launch the application and open the same file, you'll find an option to restore the data. If you would have missed on this option, then we do not have an option to retrieve the data.
   I would suggest you to change the automatic save document to one minute so that you will not miss out any data. Below are the steps to change the preference:
   Edit > Preferences > Documents > Automatic save document changes.
   Let me know if that works?
   Me:
   Well that's the problem, my preferences do have the automatic saving every 5 minutes (I changed it to 1 min earlier this morning) but I don't know if the automatic save worked or not yesterday but when I had to restart the program this morning, and asked to restore, little windows appeared saying it could not retrieve the files (3).
   And then the file version of Jan 15 opened which is weird since I had saved it myself under another name yesterday. The comments an revision notes from yesterday don't show
   AFZAL:
   I understand your issue however the Acrobat is synced or has auto-saved the file version only till Jan 15th. Hence kindly request you to make the changes again and save the documents. Also, please let me know if it crashes again we can troubleshoot further to fix the crash issue?
   Me:
   This means hours of work lost, and hours of work to do again. I wonder first time why it crashed. Sooo disappointed from Adobe.
   And having to remember exactly allll the comments I made and how I wrote them won't be easy :(
   AFZAL:
   I can completely understand how much you are upset. I would request you to report to our engineering team who works on these application crashes by clicking on the below link:
   https://www.adobe.com/products/wishform.html
   You know, it's not only a question of autosave, cause I saved it under a new name after I made a lots of revision comments and underlying and still they don't appear.
   AFZAL:
   I can certainly understand your situation, Dominique. If the file was saved with a different name then the saved changes will appear in the saved file location however the data has not been auto saved due to the default changes.
   Me:
   No, you don't understand... even the changes made before manually saving it, under a new name, don't appear in that newly named file.
   AFZAL:
   If you have saved the changes to the file which you have edited, the saved changes will appear in the file which you're trying to open. Please make sure you're opening the same file and from the correct file location.
   Me:
   I do. I've been making researches since early morning (haven't had breakfast) in all my files and it's always the same file coming back... without the last modifications. The IT technician from my organisation helped me too and is as confused as I am. Anyway... Thanks for your support, I give up on trying to retrieve it.
   Isn't there a temporary file I could look in?
   AFZAL:
   I understand that you are upset Dominique, the file might have closed before you saved it or there might be permission issue on your computer according to the group policies set by your IT admin. We request you to post this feedback to our engineering team by using the wish form link below.
   https://www.adobe.com/products/wishform.html
   If there is a temporary file stored for that particular PDF, as soon as you re-launch Acrobat the application itslef will give you an option to retrieve or restore the data. As there might be a permission issue, the temporary files may not be accessible on your computer.
   Me:
   It is not a permission issue since Adobe did restore files in the past, but this time there's been a bug and it couldn't.
   Thanks and have nice day.
   13:23
   AFZAL
   Happy to help. You may receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!"

   So here I am, working double to on my doc hoping that I don't forget anything :(

   Hi, I copy paste here a conversation I had yesterday with one of your help service agent (chat). It makes it quicker than re-writing everything. In summary, the automatic file saving failed on me. Indeed, when Adobe Acrobat DC software crashed, I had to close it and when reopening it, it said unable to reopen 3 of the files. I was not too worried since I had saved the most important doc under a new name one hour or so before and would have to redo just a few revision comments. But to my surprise, when I opened it, although… more

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2. Would love an easy way to set the PDF page dimensions

   In Acrobat Pro DC, would love an easy way to set the PDF page dimensions. Sometimes need to crop a page smaller and sometimes need to make larger and add white border. I'm told there might be an option for this within PreFlight, but that is hard to find and didn't seem to work at all when I tried it. (In general, the UI within PreFlight seems difficult and different.) Thanks.

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3. Option to display dual units when measuring

   When measuring areas, I often display results in square feet. If I need acres, I have to change the display option to acres. I need both units displayed, so going back and forth is a bit tedious plus I have no on screen documentation of both results unless I add one of the results to a post comment. An option to select a 2nd user specified unit would be a great help. A typical result could be "9781.61 sq. ft. = 0.224 ac." (A conversion to metric would also be useful.) Three significant figures is customary in math circles.
   Thanks...

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4. I need to sign in almost every time I open the program

   Fix the program.

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5. Add Meta Data Fields to organize where documents are saved

   It would really help to have standard Meta Data database such as a vendor name list that can be used when saving files. Especially if the metadata can be used in the file path, and create folders if they do not exist. For example if Vendor ABC is added to the file path and the program does not find him in the invoices folder, it creates the folder and saves the file under that new vendor. If the vendor exists, then it just adds the file. You need a standard database of vendors for that to work. An entity data column would be nice or department etc. so files can be better organized. Basically a table with a number of columns that you can use to standardize the naming and location of documents.

   It would really help to have standard Meta Data database such as a vendor name list that can be used when saving files. Especially if the metadata can be used in the file path, and create folders if they do not exist. For example if Vendor ABC is added to the file path and the program does not find him in the invoices folder, it creates the folder and saves the file under that new vendor. If the vendor exists, then it just adds the file. You need a standard database of vendors for that to work. An entity data… more

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6. Make print options available when converting powerpoint to pdf

   Hello,

   Our company recently moved to SharePoint and we have our libraries synced to our Adobe Acrobat app. My process beforehand was typically to open the PPT I wanted to convert to PDF, and select print to pdf. This would allow me to select slides per page and other such features.

   Now my process is to navigate to the PPT i wish to convert, click on it, and select "Create PDF." (image1) This defaults to 1 page per slide and does not allow any such customization. Clicking on "Advanced Settings" doesn't include print options. (image2)

   Clicking "Create", creates the PDF but as usual it defaults to 1 slide per page. (image3)

   To get the desired behavior (2 slides per page), I have to click File > Print, and set the settings to the following. (image4)

   This basically creates the PDF 2x, which isn't necessarily ideal from a workflow perspective. I'd love to see print options (or something similar to it) when I first go to create the PDF.

   Thoughts on this?

   Hello,

   Our company recently moved to SharePoint and we have our libraries synced to our Adobe Acrobat app. My process beforehand was typically to open the PPT I wanted to convert to PDF, and select print to pdf. This would allow me to select slides per page and other such features.

   Now my process is to navigate to the PPT i wish to convert, click on it, and select "Create PDF." (image1) This defaults to 1 page per slide and does not allow any such customization. Clicking on "Advanced Settings" doesn't include print options. (image2)

   Clicking "Create", creates the PDF… more

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7. Preflight library and profile import and export dialogs inacessible

   When trying to import or export a preflight library or a profile inside a library, the "file open" dialog does not open and instead throws a warning messagebox "Error in OS call SHGetFolderPath: -2147024829". See attached screenshot. This error of course hints to something in the underlying OS, but should be handled differently by Acrobat. For example, by instead opening a "file open" dialog in some default or safe directory instead.

   I tried removing the registry key HKCU\Software\Adobe and its subkeys while Acrobat was closed. Then trying again, but it did not make any difference.

   Probably not fully reproducable on every computer. Might be reproducable by importing a preflight profile, then removing the directory it was in, and trying to import a preflight profile again.

   OS: Windows Server 2016, up to date as of 2021/01/21 (day of posting this issue).

   When trying to import or export a preflight library or a profile inside a library, the "file open" dialog does not open and instead throws a warning messagebox "Error in OS call SHGetFolderPath: -2147024829". See attached screenshot. This error of course hints to something in the underlying OS, but should be handled differently by Acrobat. For example, by instead opening a "file open" dialog in some default or safe directory instead.

   I tried removing the registry key HKCU\Software\Adobe and its subkeys while Acrobat was closed. Then trying again, but it did not make any difference.

   Probably not fully reproducable on… more

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8. Animation in Adobe Acrobat and Indesign without flash

   Adobe acrobat and indesign, without flash player, are not so powerful and as attractive as before. Everything looks so plain and regular, animation and rich media oftentimes aren't working properly or worked at all. It's the opposite of progress.

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9. How I can change the image of a signature that I already loaded

   How to change a image of a signature that I have loaded

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10. Unwanted context menu additions

    I do not want the context menu items automatically added by Adobe Acrobat to other applications (such as Microsoft Outlook). Please provide a way to remove them.

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11. You charge for this program?? Acrobat DC Edit changes colors after editing in the pdf, and will not type correct letters

    editing pdfs changes the colors in the pdf, and it frequently will not allow you to type correct letters in your edit. complete joke

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12. You charge for this program?? Acrobat DC Edit changes colors after editing in the pdf, and will not type correct letters

    editing pdfs changes the colors in the pdf, and it frequently will not allow you to type correct letters in your edit. complete joke

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13. Mac App Store

    I want to download Adobe Acrobat Pro/Reader DC from Mac App Store, because App Store is the place where we can install apps without anxiety, and its auto update is much more convenient, and it can let us purchase the app much easier, especially for students.

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14. Allow default setting to allow close of current tab when multiple tabs are open

    There is an option to always close all tabs in the dialog pop up but no option to just close the current tab by default when X'ing out on the top right of the window. I would like to be able to just close the current tab by default.

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15. acrobat reader does not interact with pro

    Lately adobe has begun integrating features of acrobat pro into reader... The buttons do not work they are just a ploy to get you online and contemplating upgrading to acrobat pro.

    I have no problem with this... its a little sleazy... but whatever it's free!

    My problem is that once you pay for pro... or pay 800 per year for creative cloud... those Calls to Action remain and serve as useless click bate to a product which i have already paid for.

    Note i use Acrobat Pro 20x per day and need reader to review documents. I actually like the read only nature of reader.

    Lately adobe has begun integrating features of acrobat pro into reader... The buttons do not work they are just a ploy to get you online and contemplating upgrading to acrobat pro.

    I have no problem with this... its a little sleazy... but whatever it's free!

    My problem is that once you pay for pro... or pay 800 per year for creative cloud... those Calls to Action remain and serve as useless click bate to a product which i have already paid for.

    Note i use Acrobat Pro 20x per day and need reader to review documents. I actually like the… more

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16. Select arrow - I used to be able to highlight text and then copy and paste it into emails but this is no longer available?

    I no longer seem to be able to use adobe and select relevant text and copy and paste it or amend - I bought the one which allowed this but for some reason now it is restricting me and the select button was removed - i can only pan.

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17. Bug report: in Acrobat Pro DC, adding an image prevents other editing

    In Acrobat Pro DC on Mac, when editing a PDF, after using "Add image" you can no longer edit other elements of the document. Workaround: if you save the file, you can then properly edit again. But this seems like a bug.

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18. Legacy save dialogue

    When I try to save a document in Acrobat I'm met with this dreadful and completely pointless dialogue box when all I need is the usual finder-based box where I can select which location to save the file.

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19. Page Numbering

    Please allow customization of the way page numbers look so I can match MS Word formatting

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20. Problem with cursor height with Add Text Comment tool

    Recently a change was made that significantly reduces the ease of use for the Add Text Comment tool. The problem is that the cursor inside the add text area is now 2-3 times the the height of the text you are adding. Previously the text box and cursor were the same height as the font size that was selected.

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