13779 results found

1. Access to Acrobat DC

   I purchased Adobe DC and was using on Windows machine. Later I switched to MAC. I had trouble getting it to work and from time to time. I went though debugging with you support and for whatever reason it started to work. Now it is not working again, (Requires me to activate or buy). Now I'm being told that Adobe DC is not available for MAC. I really feel ripped off and frustrated. I have to purchase PRO now? Is this really correct. Whey was I not told that earlier. So much wasted time for me. Sorry to vent but you understand that basic software issues is not productive at all. Is there anything I can do to get this to work?

   I purchased Adobe DC and was using on Windows machine. Later I switched to MAC. I had trouble getting it to work and from time to time. I went though debugging with you support and for whatever reason it started to work. Now it is not working again, (Requires me to activate or buy). Now I'm being told that Adobe DC is not available for MAC. I really feel ripped off and frustrated. I have to purchase PRO now? Is this really correct. Whey was I not told that earlier. So much wasted time for me. Sorry to vent but… more

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2. trapping engine

   I can use indesign to trap files automatically, it would be nice to have this feature in acrobat
   asign overprint settings (this is possible)
   save a .ps file
   distille it and get a trapped file

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   0 comments  ·  Printing  ·  Edit…  ·  Delete…  ·  Admin →
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3. hhhmmm, not a fan already

   well, installed it, should never have bought it, ever since install nothing recognizes my printer, so I can't print, scan, nor fax, thanks so much adobe, NOT!, your adobe dc sucks

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4. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

   It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

   What should one do in this situation?
   * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
   * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

   Please help fast because reclamation time is going away.
   Thanks a lot!

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   Resolved  ·  0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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5. cleanng it up

   on the right hand side where it says copy link, share link, report abuse etc. Well if I am sending shared link to clients, I don't them to see that

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   0 comments  ·  Share & Collaboration  ·  Edit…  ·  Delete…  ·  Admin →
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6. document cloud enabled without permission

   You scumbags enabled a document cloud link in my installation of Acrobat. STOP FORCING YOUR ****** "FEATURES" ON USERS!!!

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7. The Password enable feature does not function on Adobe Acrobat Pro DC

   The Password enable feature does not function on Adobe Acrobat Pro DC

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   1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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8. acrobat DC pro doews not seem to understand that computer x and a connection to computer x via remote desktop is the same physical device

   super annoying sign-in bug by adobe I have acrobat DC pro installed on my office PC and my remote PC, 2 sign-ins and activation per license, when I use my remote PC to create a remote desktop link to my office PC acrobat pro DC pops up the stupid-*** activation window asking me to sign out of the PC i need to activate it on... are the Dev programmers really that ******* dense that they can't understand how PC's work? so used to using their millennial phones and **** that they can;t get their heads out of their collective ***** long enough to figure out this is a problem?

   super annoying sign-in bug by adobe I have acrobat DC pro installed on my office PC and my remote PC, 2 sign-ins and activation per license, when I use my remote PC to create a remote desktop link to my office PC acrobat pro DC pops up the stupid-*** activation window asking me to sign out of the PC i need to activate it on... are the Dev programmers really that ******* dense that they can't understand how PC's work? so used to using their millennial phones and **** that they can;t get their heads out of their collective *****… more

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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9. Acrobat does not remember the correct last-viewed pages for PDFs at startup

   Windows 10 64-bit, Adobe Acrobat Pro DC 2020.013.20064 (and Acrobat Pro DC 2019; same bug)

   With multiple documents open in tabs, and the settings to ‘Restore last view’ and ‘Open PDFs from last session’, Acrobat is supposed to open the session exactly as it was closed, with the right last page for every document. Instead, on launch the pages for most documents are incorrect and only one document displays the correct page.

   It saves this setting in HKCU\Software\Adobe\Adobe Acrobat\DC\RememberedViews\cNoCategoryFiles which has subkeys for every document, ranging from c1 to cN and their subkey cViewDef\ includes the important value ipageViewPageNum, also values such as ipageViewMaxVisPageNum and ipageViewMinVisPageNum.

   Expected result:

   The values should be set correctly and independently of other documents present in HKCU\Software\Adobe\Adobe Acrobat\DC\RememberedViews\cNoCategoryFiles

   Observed result:

   When closing Acrobat, the values ipageViewMaxVisPageNum and ipageViewMinVisPageNum are set to the correct page, but the value ipageViewPageNum is set wrong, which makes the wrong page display at startup. In fact, that value in question is set arbitrarily to the last actual document you chose to work with. Meaning, if you have 4 documents open, and read the first document only, all 4 will open up to the page of the first document, and each ipageViewPageNum will be identical copies of the value corresponding to that first document.

   Windows 10 64-bit, Adobe Acrobat Pro DC 2020.013.20064 (and Acrobat Pro DC 2019; same bug)

   With multiple documents open in tabs, and the settings to ‘Restore last view’ and ‘Open PDFs from last session’, Acrobat is supposed to open the session exactly as it was closed, with the right last page for every document. Instead, on launch the pages for most documents are incorrect and only one document displays the correct page.

   It saves this setting in HKCU\Software\Adobe\Adobe Acrobat\DC\RememberedViews\cNoCategoryFiles which has subkeys for every document, ranging from c1 to cN and their subkey cViewDef\ includes the important value ipageViewPageNum, also… more

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10. Case # ADB-17311074-R0M2

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded if you prefer."

    Going back to the customer service representative, I told him again that I did not want my screen recorded, and copied the user agreement which stated that it was my option not to have my screen recorded while he accessed my computer.

    He then proceeded to tell me just to minimize all my files, to which I again stated I didn't want my screen recorded. To this, he stated he would not be able to help me without me agreeing to it.

    Transcripts of this chat are attached. Would like a response as to why user options laid out in the user agreement are not able to be met by Adobe customer service representatives.

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded… more

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11. Allow the option which to update email database

    I currently have an Adobe Acrobat DC Pro account and regularly use the e-signature option. I love that the emails usually populate when I begin typing the name/email address. We recently changed email domains within our organization and I have several old or incorrect email addresses in my "contact list". This has led to the selection of incorrect emails and I have to cancel the signature requests and start the process over again.

    After an extensive chat with one of your techs, it was explained the option which to remove or delete obsolete or incorrect emails is only available on the web version of Adobe Acrobat Pro DC but NOT on the desktop version.

    Please allow the option to clear or update the auto-database and/or remove the obsolete/invalid email addresses.

    I will note that during my research on-line which to resolve this issue I have found that others have submitted a "Wish" to fix this bug - some as old as 2016.

    I currently have an Adobe Acrobat DC Pro account and regularly use the e-signature option. I love that the emails usually populate when I begin typing the name/email address. We recently changed email domains within our organization and I have several old or incorrect email addresses in my "contact list". This has led to the selection of incorrect emails and I have to cancel the signature requests and start the process over again.

    After an extensive chat with one of your techs, it was explained the option which to remove or delete obsolete or incorrect emails is only available on… more

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    Under review  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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12. Acrobat DC crash — Output Preview

    I have been dealing with this on a daily basis... several times a day. When viewing/editing PDFs from within Acrobat, with the Output Preview window open (either on the same screen or split) — Acrobat will crash every time that I forget to close the Preview window before viewing a different PDF (although I am doing the same task in both PDFs). I think it's slightly ridiculous to have to close the window every time.

    Currently I have more than 200 single PDFs to edit (converting one spot color to another) and it is taking forever because Acrobat decides to quit about every 3rd or 4th document.

    Why has this glitch not been fixed?

    Mojave 10.14.6
    Acrobat DC 2019.021.20048
    27" iMac | 32GB 1600 MHz DDR3 | 385GB available of 1TB

    I have been dealing with this on a daily basis... several times a day. When viewing/editing PDFs from within Acrobat, with the Output Preview window open (either on the same screen or split) — Acrobat will crash every time that I forget to close the Preview window before viewing a different PDF (although I am doing the same task in both PDFs). I think it's slightly ridiculous to have to close the window every time.

    Currently I have more than 200 single PDFs to edit (converting one spot color to another) and it is taking forever because Acrobat decides to… more

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13. how do i cancel this mess

    this application has messed up my facebook account and many other items I therefore want to cancel this application

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14. La fonction Add signature n'apparaît pas

    Je ne peux plus signer, la faction "Add signature" n'apparaît plus sous "Sign yourself", que faire ?

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    0 comments  ·  Fill & Sign  ·  Edit…  ·  Delete…  ·  Admin →
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15. pdf download direct from the internet into Acrobat to convert to Word

    Instead of downloading a pdf from the internet and puting it into a file or folder, or other storage device, and then sending that pdf to Acrobat to convert into Word, could there be a file in Acrobat called "downloads" so i could save the step of downloading the pdf elsewhere and then into Acrobat and just download the pdf directly into Acrobat?

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    0 comments  ·  Exporting PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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16. signing in constantly stop this ****

    bit over the constant security bs
    why the need to sign in all the time
    try to minimise
    its becoming pain **********

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    0 comments  ·  Security & Digital signatures  ·  Edit…  ·  Delete…  ·  Admin →
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17. Draw Shapes - add a no fill option

    Please add a separate opacity scale for "fills" and "borders" in the draw shapes, or add a "no fill" option for color. Right now they have to have the same opacity, and it would be nice to add borders without a filled in box.

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    1 comment  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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18. Templates

    Adobe should have a selection of basic template similar to those Microsoft has (or had). Suggestions include basic business forms, cards, and calendars. I thought Adobe already had these but was told by a chat person that you do not. They said I needed to make my own. Thanks for considering this.

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    0 comments  ·  PDF Forms  ·  Edit…  ·  Delete…  ·  Admin →
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19. Acrobat PDFMaker -- incorrect and inconsistent page size printing from Excel

    When printing an Excel workbook, if any of the tabs have "autofit" turned on, or a Shrink to Fit percentage, the output PDF has different size pages, rather than being shrunk to fit.

    For example, print a simple workbook tab with 90% scaling on 8.5x11 paper, and the PDF created measures 9.44x12.22 inches. It should be 8.5x11 inches.

    This causes strange behavior during continuous scrolling, as the user expects to see the same size page boundary (A4/Letter) and they are all different. Other non-Adobe PDF software does not do this.

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you please share a sample excel file exhibiting this issue?

    Thanks
    Tanvi

20. Self-signature in Fill & Sign

    I've been advised by customer service that it's impossible to issue a document to yourself ONLY to sign - it MUST also go to someone else. This doesn't sound like it makes sense but apparently that's the way it is.
    So, functionality should exist that I can put a document in the cloud or issue it to myself only to sign, which I can then pick up on mobile phone so that I can sign with my finger.

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    Under review  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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