682 results found

1. Problem showing comments sorted by date

   Hey from Germany,

   I'm trying to use Adobe Acrobat Pro DC for the second time. My job is to correct texts by using the "comment" function; my favourite function is sorting my comments by date, so that I can see what I did last. I love the function that the comment list is grouped by days; it happens frequently that I have 150, 300, 500, 1000 comments a day – and there the list seems to have a poblem: After a certain number of entries a day, I cannot scroll down anymore and the list is cut off at the bottom of the group in question. I have attached some snapshots of the problem, in the hope that someone knows the problem, a solution ... or if the bug (?) will be fixed by a update soon ...?

   Snapshot 1: all my groups of comments sorted by date.

   Snapshot 2: no problem in the group of 9 comments, all the comments are shown.

   Snapshot 3: PROBLEM in the group of 143 comments, i can not scroll further down at this point, and one sees that there are more comments that should be scrollable ... same problem in the group of 380 comments (no snapshot).

   Thank you in advance for any advice
   Thomas

   Hey from Germany,

   I'm trying to use Adobe Acrobat Pro DC for the second time. My job is to correct texts by using the "comment" function; my favourite function is sorting my comments by date, so that I can see what I did last. I love the function that the comment list is grouped by days; it happens frequently that I have 150, 300, 500, 1000 comments a day – and there the list seems to have a poblem: After a certain number of entries a day, I cannot scroll down anymore and the list is cut off at the… more

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2. "Always Show Document Page Size" preference does not display the page size

   Environment

   Adobe Acrobat Pro
   Continuous Release
   Version: 2026.001.21789
   64-bit
   Updated to the latest version on August 14, 2026

   Steps to reproduce

   Open Preferences.
   Select the Page Display category.
   Enable "Always Show Document Page Size".
   Click OK.
   Open or view a PDF document.

   Expected result

   The document page size should be displayed next to the horizontal scroll bar.

   Actual result

   The document page size is not displayed, even though "Always Show Document Page Size" is enabled in Preferences.

   This issue is still reproducible after updating Acrobat to the latest version available on August 14, 2026.

   The preference currently appears to have no effect.

   Environment

   Adobe Acrobat Pro
   Continuous Release
   Version: 2026.001.21789
   64-bit
   Updated to the latest version on August 14, 2026

   Steps to reproduce

   Open Preferences.
   Select the Page Display category.
   Enable "Always Show Document Page Size".
   Click OK.
   Open or view a PDF document.

   Expected result

   The document page size should be displayed next to the horizontal scroll bar.

   Actual result

   The document page size is not displayed, even though "Always Show Document Page Size" is enabled in Preferences.

   This issue is still reproducible after updating Acrobat to the latest version available on August 14, 2026.

   The preference currently appears to have… more

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3. Bug - combobox dropdown cutting off items, no scrollbar

   Reproduce by:
   Selecting one of the following from 'technology' dropdown:
   -Condensing Boiler
   -Condensing Make-up Air
   -Demand Control Kitchen Ventilation
   - Energy Recovery Ventilator (ERV) 11
   - Energy Recovery Ventilator (ERV) Multi-Unit Residential In-Suite
   - Heat Recovery Ventilator (HRV)

   ---

   Environment: any mac, Acrobat Pro DC 2018.009...., Acrobat Reader DC 2018.011..., likely others.

   ---

   Expected result:
   dropdown populates with items from document level function, dropdown visbility toggles on. User can scroll through items to select one.

   (previously tried with individual dropdowns with pre-loaded items toggling visibility, rather than one dropdown, dynamically populated -- result is the same).

   ---

   observed result:
   items populate dropdown field as expected but dropdown cuts off some items. No scrollbar to accommodate items below the dropdown height.

   Reproduce by:
   Selecting one of the following from 'technology' dropdown:
   -Condensing Boiler
   -Condensing Make-up Air
   -Demand Control Kitchen Ventilation
   - Energy Recovery Ventilator (ERV) 11
   - Energy Recovery Ventilator (ERV) Multi-Unit Residential In-Suite
   - Heat Recovery Ventilator (HRV)

   ---

   Environment: any mac, Acrobat Pro DC 2018.009...., Acrobat Reader DC 2018.011..., likely others.

   ---

   Expected result:
   dropdown populates with items from document level function, dropdown visbility toggles on. User can scroll through items to select one.

   (previously tried with individual dropdowns with pre-loaded items toggling visibility, rather than one dropdown, dynamically populated -- result is the same).

   ---

   observed result:
   items populate dropdown field… more

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4. File-uploads overlay UI-elements and can not be sorted in classic experience

   Steps to reproduce the issue:
   1. Open "Send"-tab in Adobe Sign
   2. Use the classic experience
   3. Upload about 10 to 15 files
   4. Try to sort it

   Environment:
   Windows 10 Version 22H2 (Build 19045.4529)
   Microsoft Edge Version 126.0.2592.81 (64-Bit)

   Expected result:
   1. Files don't overlay the UI-elements
   2. File-container adds scrollbar and can be scrolled if attached files take up more space than the container is large
   3. Files can be sorted

   Observed result:
   1. Files overlay UI-elements (looks like overflow visible)
   2. No scrollbar is added
   3. Files can't be sorted in the part that overlays the other UI-elements

   Steps to reproduce the issue:
   1. Open "Send"-tab in Adobe Sign
   2. Use the classic experience
   3. Upload about 10 to 15 files
   4. Try to sort it

   Environment:
   Windows 10 Version 22H2 (Build 19045.4529)
   Microsoft Edge Version 126.0.2592.81 (64-Bit)

   Expected result:
   1. Files don't overlay the UI-elements
   2. File-container adds scrollbar and can be scrolled if attached files take up more space than the container is large
   3. Files can be sorted

   Observed result:
   1. Files overlay UI-elements (looks like overflow visible)
   2. No scrollbar is added
   3. Files can't be sorted in the part that overlays the other… more

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5. Switching between the normal viewing screen and the Organise Pages screen, page lost

   This is a problem in the new version that was not present in the old version: When switching between the normal viewing screen and the Organise Pages screen, the page being viewed on the normal viewing is not then highlighted on the Organise Pages screen. When going in the other direction, the page highlighted on the Organise Pages Screen is not then shown on the normal viewing screen. WIth this new version, it is neessary to make a note of the page number when switching between screens otherwise the page is "lost" and it is necessary to scroll through and find it again. In documents with 1000s pf pages this is a real problem.

   This is a problem in the new version that was not present in the old version: When switching between the normal viewing screen and the Organise Pages screen, the page being viewed on the normal viewing is not then highlighted on the Organise Pages screen. When going in the other direction, the page highlighted on the Organise Pages Screen is not then shown on the normal viewing screen. WIth this new version, it is neessary to make a note of the page number when switching between screens otherwise the page is "lost" and it is necessary to scroll through and… more

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6. Need Better Text Editor on Acrobat Uservoice

   This box I'm typing in has no expansion triangle in the bottom right corner. Although it scrolls, the limited dimensions may be OK for ideas but are a hindrance for bug reporting. The entry space in the Acrobat Support Forums allows all the room one needs and allows the posting of images and video of anomalies. Yet the last couple of times I've reported a bug in Support, I've been redirected to re-report everything here and provide the Uservoice URL. If this is going to be a bug-reporting space as well as an "idea" space, it needs a full-featured editor.

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7. Fix the extreme memory and CPU usage

   I am using Adobe Reader 2024.002.20759. Last week during the night when I was not using the computer, it ate all the available memory causing itself and other programs to crash. Today I noticed some high CPU usage (about 15%) by the Reader without me doing anything inside. It had also eaten 4GB of memory. I closed one document and the CPU usage fell to 0%. I closed all open documents but the memory was not released. I restarted Reader and reopened all previous documents, did some search and scrolled through them. No high CPU usage and the memory used is only about 500MB but keeps rising while I type this. Can you fix the program at least to not eat memory and CPU while being inactive?

   I am using Adobe Reader 2024.002.20759. Last week during the night when I was not using the computer, it ate all the available memory causing itself and other programs to crash. Today I noticed some high CPU usage (about 15%) by the Reader without me doing anything inside. It had also eaten 4GB of memory. I closed one document and the CPU usage fell to 0%. I closed all open documents but the memory was not released. I restarted Reader and reopened all previous documents, did some search and scrolled through them. No high CPU usage and the memory used… more

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8. Flattener Preview window does not resize if moved to different screen.

   I have a laptop display with a window resolution of 1920x1080. Attached to it is an external monitor with a resolution of 1920x1080 at 125% scale and another external monitor with a resolution of 1920x1080 at 100% scale. When the Flattener Preview window appears on the laptop display it appears as a complete popup window. If it is moved to either of the other external screens the window is partially cut off. There are no scroll bar options to access the "missing" parts of the window. It appears to cut off the bottom and right sides of the popup window. These missing sections do reappear if the Flattener Preview window is returned to the laptop screen.

   I have a laptop display with a window resolution of 1920x1080. Attached to it is an external monitor with a resolution of 1920x1080 at 125% scale and another external monitor with a resolution of 1920x1080 at 100% scale. When the Flattener Preview window appears on the laptop display it appears as a complete popup window. If it is moved to either of the other external screens the window is partially cut off. There are no scroll bar options to access the "missing" parts of the window. It appears to cut off the bottom and right sides of the popup window.… more

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9. reading the pdf

   there are a lot of improvements needed in reading the pdf for the user.

   1: need a more sophisticated voice along with proper pronunciation. example
   for 'putaway' the voice is reading as 'peu- t-away'

   2: more flexibility in reading the content. like reading the selected part.

   3: better options in controlling the speed

   4: when highlighting the sentences. it is very difficult to select the sentence to make the system to read the concerned paragraph

   5: I dont understand why space bar is used to scroll down the page .. accidental tapping of space bar, makes annoying disturbance while reading.

   6: more improvement in setting the dark theme. and should be given quick access to such settings

   7: auto-save is not available.

   8: overall average feelings while using this app

   please consider the feedback seriously and give corrections in upcoming updates

   there are a lot of improvements needed in reading the pdf for the user.

   1: need a more sophisticated voice along with proper pronunciation. example
   for 'putaway' the voice is reading as 'peu- t-away'

   2: more flexibility in reading the content. like reading the selected part.

   3: better options in controlling the speed

   4: when highlighting the sentences. it is very difficult to select the sentence to make the system to read the concerned paragraph

   5: I dont understand why space bar is used to scroll down the page .. accidental tapping of space bar, makes annoying disturbance while reading.

   … more

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10. Thumbnail Selection Too Difficult - Extraction Issue

    When using the side panel for thumbnails, clicking anywhere on the thumbnail is like a soft select, you have to click the little box or else if you scroll the document your selection disappears. if you select anywhere else on the thumbnail, it's also very difficult to see what is selected.

    Then when you drag the selection to extract, it unselects the page you dragged it from so when you want to delete the selected pages after you extracted them, that page is left hanging around.

    You should be able to select the thumbnail like in the old adobe, by clicking anywhere on the thumbnail. And after dragging it out to extract you should be able to just delete the entire selection.

    Lastly, in order to rearrange pages, you have to select the little thumbnail box instead of being able to just grab and move the selected thumbnail. Very time-consuming for rearranging pages.

    When using the side panel for thumbnails, clicking anywhere on the thumbnail is like a soft select, you have to click the little box or else if you scroll the document your selection disappears. if you select anywhere else on the thumbnail, it's also very difficult to see what is selected.

    Then when you drag the selection to extract, it unselects the page you dragged it from so when you want to delete the selected pages after you extracted them, that page is left hanging around.

    You should be able to select the thumbnail like in the old adobe, by… more

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11. Multiple signature lines in a single document

    I sign many documents that have multiple signature lines throughout the document. I read the first section and click sign ... no problems (#1). Then I read the second section. Once I'm comfortable with the text, I click to sign (#2) and it moves me back to my previous signature (#1). I have to scroll back down to the second signature line again and click to sign it again (my previous attempt did not sign, it just moved me backwards in the document). I spent an hour on the phone with support and they said the feature is only meant to be used where you use the "next" button to get to the next signature line. But then I'm signing without ever having read the document I'm signing (I like to know what I'm signing!). This issue happens roughly every other time I click "sign" so it doesn't seem like it's working the way it was intended. Very annoying.

    I sign many documents that have multiple signature lines throughout the document. I read the first section and click sign ... no problems (#1). Then I read the second section. Once I'm comfortable with the text, I click to sign (#2) and it moves me back to my previous signature (#1). I have to scroll back down to the second signature line again and click to sign it again (my previous attempt did not sign, it just moved me backwards in the document). I spent an hour on the phone with support and they said the feature is only meant… more

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12. Attached Document Viewer

    When reviewing documents in Adobe I often am referencing another document that was attached to the primary file.

    The feature that I would like added is the ability to view the attached documents of the primary document. Currently, adobe has the ability to show a list view of the attached documents but not a way to see them in the same window. I personally, don't need a bunch of additional tabs in adobe populating when I just need to reference them.

    While previewing the attached document the following standard functions should be available to the user:

    1. Ability to zoom in and out.
    2. Ability to rotate orientation of attached document
    3. Ability to scroll through all attached documents
    4. Ability to make comments on primary document, showing a reference to the attached document. (When user2 views comment on primary document and clicks the reference to the attached document, it opens in this preview concept)
    5. Ability to set this concept to default

    Extras:
    1. Form field entries
    2. Signatures (initials, certificate, image signatures)
    3. Saving changes from the Preview Concept.

    When reviewing documents in Adobe I often am referencing another document that was attached to the primary file.

    The feature that I would like added is the ability to view the attached documents of the primary document. Currently, adobe has the ability to show a list view of the attached documents but not a way to see them in the same window. I personally, don't need a bunch of additional tabs in adobe populating when I just need to reference them.

    While previewing the attached document the following standard functions should be available to the user:

    1. Ability to zoom in… more

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13. Labelling (Custom tagging) PDFs

    Starring PDFs is great but, you usually star PDFs that you use ALL the time and that you want to have displayed at the top of the Home tab. But what if you don't want to have them displayed up at the top but you want to have them in a place where the rest of the similar PDFs are, that's where a very useful feature called "Labeling" that would be great to have in Acrobat comes into play. It would be the ability to make custom labels (e.g. School or Work, or ProjectX) for PDFs so you could have them all in one place. I'm currently working on a university project and there are lots of PDFs I use frequently so if I could add a custom label for them all, let's say, "Current project" and then have access to them instead of having to scroll through the recently used PDFs on the Home tab. I've attached the picture of how I thought it could be added.

    Starring PDFs is great but, you usually star PDFs that you use ALL the time and that you want to have displayed at the top of the Home tab. But what if you don't want to have them displayed up at the top but you want to have them in a place where the rest of the similar PDFs are, that's where a very useful feature called "Labeling" that would be great to have in Acrobat comes into play. It would be the ability to make custom labels (e.g. School or Work, or ProjectX) for PDFs so you could have… more

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14. Make this report section usable by allowing SEARCH and offering heading summary

    Duh is this Nov 2019? Why can't I search both titles only and entire text for all requests? Does Adobe seriously want/expect users and moderators to scan FORTY-FIVE (45) pages of a forum to weed out duplicate requests ?? .... I certianly do NOT want to put in a NEW request for something that's already in the count. WORSE YET, if the same concept is entered 4 times as 5 + 3 + 2 + 10 votes, then Adobe will surely not value that as 20 VOTES and will probably NOT fix it !!! Another dis-service to the users, especially the ones who care enough to use this forum.

    UPDATE ... hidden under "Become an Insider" and without any obvious markings, I ACCIDENTALLY scrolled to the BOTTOM of a non-visible portion and found the SEARCH icon quasi-hidden above the "give feedback" box. Well, I tried it. Helps A LITTLE BIT ... but still too hard to get a quick overview and it is certainly not complete because different users may phrase things slightly differently. === > Please at least move the SEARCH box to the top right, which is a customary location nowadays --- NOT OFF THE SCREEN !!!!

    Duh is this Nov 2019? Why can't I search both titles only and entire text for all requests? Does Adobe seriously want/expect users and moderators to scan FORTY-FIVE (45) pages of a forum to weed out duplicate requests ?? .... I certianly do NOT want to put in a NEW request for something that's already in the count. WORSE YET, if the same concept is entered 4 times as 5 + 3 + 2 + 10 votes, then Adobe will surely not value that as 20 VOTES and will probably NOT fix it !!! Another dis-service to the users, especially… more

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15. Page up/down without changing position on page

    It would be great to have the ability to move forward or backward by one page without altering the zoomed position on the page. If this feature already exists in Acrobat, I haven't found it yet. The keyboard page up/page down buttons only advance one page when a full page is displayed on the screen. Once you zoom in, the keyboard page up/page down buttons simply cause the display to scroll vertically in "chunks" until it reaches a page break and then it jumps to the next (or previous) page. Acrobat's "Show next page" buttons are also deficient: they advance to the next (or previous) page, but they also reset the vertical position to the top of the page.

    In the building design/construction industry, it is very common to have several pages of floor plans for the various storeys that are horizontally aligned from one page to the next. When reviewing floor plans, it would be nice to be able to zoom and pan to a particular area of the floor plan and then quickly compare to the storey above or below by moving one page forward or backward while maintaining a constant "camera" position on the page. I doubt this feature would be difficult to add and maybe assign a keyboard shortcut to (say alt-page up/alt-page down).

    It would be great to have the ability to move forward or backward by one page without altering the zoomed position on the page. If this feature already exists in Acrobat, I haven't found it yet. The keyboard page up/page down buttons only advance one page when a full page is displayed on the screen. Once you zoom in, the keyboard page up/page down buttons simply cause the display to scroll vertically in "chunks" until it reaches a page break and then it jumps to the next (or previous) page. Acrobat's "Show next page" buttons are also deficient: they advance… more

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16. Mouse wheel movement of page preview slider in print dialog does not update the page unless you click on the slider after moving it.

    When moving the slider on the page display in the print dialog box, changing its value updates the preview image. This includes using keyboard left and right keys, clicking on it, dragging the slider, and the left and right buttons to the left and right of the slider.

    Except, if it is selected and moved with the mousewheel, it does not update the preview. It does not also update the preview after a few seconds so I do not believe it is intended to specifically not update the preview in this case. Instead I believe this is a simple thing that was just overlooked.

    The unexpected behavior is that I can scroll between the pages, but then I have to click on the slider (doing nothing except selecting it) and then the page is updated. The expected behavior is that changing the slider value updates the displayed page without having to select the slider again with the mouse or keyboard.

    A picture is included that explains everything instantly. I believe this is not a complicated bug but it is a simple oversight. It may be related to Windows 11 and the mousewheel slider change event is different on native forms. It would also be easy to overlook in the ui test environment and could simply have been unnoticed by developers.

    When moving the slider on the page display in the print dialog box, changing its value updates the preview image. This includes using keyboard left and right keys, clicking on it, dragging the slider, and the left and right buttons to the left and right of the slider.

    Except, if it is selected and moved with the mousewheel, it does not update the preview. It does not also update the preview after a few seconds so I do not believe it is intended to specifically not update the preview in this case. Instead I believe this is a simple thing… more

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17. Fix BellSouth Email Not Working

    With the newest features and technology, Bellsouth Email is without a doubt one of the best email service providers. It has a user-friendly interface, which helps to explain why it is becoming more and more popular among users all around the world. Due to its most recent partnership with telecom goliath AT&T, its user base has expanded. The amount of inquiries regarding Bellsouth email login, creation, access, or Fix Bellsouth email not working, however, has increased significantly in recent years. Here, we'll examine a couple solutions to these problems.

    Using the same password for both the app and the email could prevent us from accessing our Bellsouth emails in Outlook or Apple Mail. The issue of Bellsouth emails not functioning properly with other email clients will be resolved by using a more secure app key or password. As a result, the following procedures ought to be used to fix the problem.

    Start by visiting the AT&T email login page and entering your Bellsouth email address. From the dashboard of your email account, click "Sign-in Info."

    Select the email account for which you want to create a secure app key.

    Scroll down to "Manage Secure Mail Key" on the Secure Mail Key page

    Then, choose "Add Secure Mail key" from the drop-down option.

    To access your Bellsouth account via email, click the "Generate" or "Create secure mail key" button on the email software you are using.

    Key or password will be displayed.

    From there, you can copy the password and paste it into your email client's email program's Add App Password window.

    https://sites.google.com/view/emails-not-working/bellsouth

    With the newest features and technology, Bellsouth Email is without a doubt one of the best email service providers. It has a user-friendly interface, which helps to explain why it is becoming more and more popular among users all around the world. Due to its most recent partnership with telecom goliath AT&T, its user base has expanded. The amount of inquiries regarding Bellsouth email login, creation, access, or Fix Bellsouth email not working, however, has increased significantly in recent years. Here, we'll examine a couple solutions to these problems.

    Using the same password for both the app and the email… more

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18. Bug when searching words with search.query() from JavaScript

    I found a fatal language-dependent bug in advanced search.

    Using "Advanced Find" to find words in a PDF, actions that could be done manually did not work in Javascript.
    Write a sample script below.
    Create a file in UTF-8 .js file format and place the file in "C:\Program Files\Adobe\Acrobat DC\Acrobat\Javascripts".
    Then restart Acrobat and you should see a new menu at the top within the File menu.
    This script can be run from there.
    When the script runs, the text in the open PDF is examined to see if it contains the searched characters.
    However, we have confirmed that Unicode characters other than English such as Japanese and Chinese cannot be searched normally under the following conditions.
    If you set Acrobat's menu language to Japanese, basic English and Japanese characters will get search support, but Chinese characters will not be recognized and will be garbled.
    If Acrobat menu language is set to English, all non-English characters are garbled.

    It seems to rely on menu language settings, but these are not manifested when doing a manual search.
    So the internal behavior of running the script is not adjusted, causing problems.

    My environment uses both Win10 and Win11.
    Acrobat Pro is the latest version.

    Originally, the text to be searched is entered in the text box, but if the text is garbled, the target character is replaced with a period.

    =-=-=-=-=-=-=-=-=-=-=-=-=-=-= JavaScript =-=-=-=-=-=-=-=-=-=-=-=-=-=-=

    //add new menu button
    app.addSubMenu(
    {
    cName: "Test Script",
    cParent: "Edit", nPos: 0
    }
    );

    //add sub menu
    app.addMenuItem(
    {
    cName: "Test Search",
    cParent: "Test Script",
    nPos:0,
    cEnable:!1,
    cExec: "TestSearchFunc()"
    }
    );

    TestSearchFunc = app.trustedFunction(
    function (){

        //search options
        search.wordMatching = "MatchAnyWord";
        search.matchWholeWord = false;
        search.matchCase = false;
        search.proximityRange = false;
        search.stem = false;
        search.bookmarks = false;
        search.markup = false;
        search.attachments = false;
    
        var str = "Search Text. JP Text > 日本語 China Text > 国际级";
    
        search.query(str, "ActiveDoc");
    
    }
    

    );

    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

    I can't predict whether there is any merit in restricting searchable characters by language. If I had to say it, would it be racism or a protest against the government? lol

    I found a fatal language-dependent bug in advanced search.

    Using "Advanced Find" to find words in a PDF, actions that could be done manually did not work in Javascript.
    Write a sample script below.
    Create a file in UTF-8 .js file format and place the file in "C:\Program Files\Adobe\Acrobat DC\Acrobat\Javascripts".
    Then restart Acrobat and you should see a new menu at the top within the File menu.
    This script can be run from there.
    When the script runs, the text in the open PDF is examined to see if it contains the searched characters.
    However, we have confirmed that Unicode… more

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19. BUG - Ruler not correct on external monitor & Weird lines in the ruler

    I have three screens in my computer set up, and I have never had a problem with the scale of the rulers, but now the documents ruler are off on some of the screens. The ruler is really important to making sure my document is printable, and it's really hard when the ruler isn't working.

    Examples:
    Document 1 is 8.75x11.5, on my laptop screen the ruler reads correctly, but if I move it to another screen it shows 8x7. The document properties always read the correct size.

    Document 2 is 8.5x11. The ruler reads correctly when it's open on my external monitors, but reads incorrectly on the laptop (10.5x13.75*)

    I have opened multiple documents and on some the ruler reads correctly on the laptop, and on others the external, but none of them read correctly on both.

    • An ADDITIONAL ruler bug is that weird lines are showing up in my ruler as I scroll across the screen (without clicking on anything). Shortly, you can't even see the ruler. Which is WORSE than the ruler being wrong (who cares if it's wrong if I can't even see it).

    I have a huge project I'm working on and it is taking me FOREVER because of the ruler glitches. It's super frustrating and would love if this could be corrected ASAP.

    I have tried unloading and redownloading the app, and using different computers. Same issue on each one.

    Thank you.

    I have three screens in my computer set up, and I have never had a problem with the scale of the rulers, but now the documents ruler are off on some of the screens. The ruler is really important to making sure my document is printable, and it's really hard when the ruler isn't working.

    Examples:
    Document 1 is 8.75x11.5, on my laptop screen the ruler reads correctly, but if I move it to another screen it shows 8x7. The document properties always read the correct size.

    Document 2 is 8.5x11. The ruler reads correctly when it's open on my… more

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    0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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20. Acrobat Pro Mac 2017 classic: Combined pages got mixed up (sometimes); Bug? - Acrobat Pro 2020 Mac is dead slow.

    We use Acrobat Pro 2017 Classic on MacOS High Sierra. Before the school holidays, we bought a license for Acrobat Pro 2020 Classic that is installed on the same machine.

    We mainly use Acrobat to OCR screenshots and combine them into one PDF. Such a PDF contains between 40 and 200 OCRed pages. Sometimes we use TIFF, sometimes we use PNG as source images that need to be "PDFed".

    The workflow is this:
    1- Combine source images into one PDF in Acrobat Pro
    2- Crop borders of each page in Acrobat
    3- Export each page to a directory as a separate pdf file (1)
    4- Close (and discard) combined PDF
    5- Batch OCR each PDF file in source folder and save the OCRed pdf page in another directory
    6- Combine OCRed PDF into one PDF
    7- Safe PDF

    (1) We do this because we discovered that the OCRed results are better when we ask Acrobat to OCR page by page instead of per multi-page document. Next to this Acrobat has a limit of OCRing 500 pages.

    Now that we have Acrobat Pro 2020, we noticed that Acrobat Pro 2017 sometimes mixes up page order. Source images normally have a number like IMG0626.PNG, IMG0627.PNG, IMG_0628.PNG, etc.

    The error in Acrobat 2017

    This mixup error happens in workflow step 1 when source pages are combined into one PDF in Acrobat Pro. It doesn't matter if we import PNG of TIFF files. The error remains.
    In the test set of 46 pages, pages 24 and 25 are swapped. In larger file sets there can be several spontaneous mixups of pages.

    Q: Are the sources pages correctly sorted (so page 24 and page 25 are not swapped)?
    A: yes. Page 24 and 25 are NOT swapped in the source directory. They are sorted as expected.

    Q: Will the same error happen when I replace the file names of the PNG of TIFF files by a sequence number nnn so we get 001.PNG, 002.PNG, 003.PNG?
    A: yes

    Q: Will the same error occur when I turn toggle bookmark creation when combining?
    A: yes

    Q: When you combine the OCRed pages back into one PDF, does the mix up happens there also?
    A: no

    Acrobat 2020 is dead slow combining a pdf (compared to Acrobat 2017). Is it caused by a bug?

    Importing a 85MB PNG file takes 3 to 4 seconds per page in Acrobat 2017. In Acrobat 2020 it takes 10 to 11 seconds.
    Importing that same source file of about 100MB in (uncompressed) TIFF takes 3 to 4 seconds In Acrobat 2017. In Acrobat 2020 it takes 14 to 16 seconds.
    Combing PDF files goes fast in both Acrobat Pro releases.
    In both cases Acrobat Pro is installed on the same Mac Pro 2010 running High Sierra on a 1TB SSD disk with plenty (+/- 30%) of free storage. I did reset my Adobe preferences as suggested in the Adobe Acrobat forum.

    I really hope that a bug is causing Acrobat Pro 2020 Classic for taking its time to combine source images to a PDF.

    OCRing

    What seem to go faster is OCRing in Acrobat 2020 compared to Acrobat 2017 when OCRing to editable text and images. OCRing the same set in Acrobat 2017 takes about 32 to 52 seconds. In Acrobat 2020 it takes about 11 to 20 seconds. To be OCRed text language is Dutch.

    Rare crash of Acrobat Pro when OCRing

    Another error that result in a crash of Acrobat Pro is that it fails to OCR a page. It simply crashes. My source pages have a border that I crop away before OCRing. In most cases when I keep the border at a page Acrobat Pro crashes, Acrobat Pro is -- in most cases -- able to OCR the page.

    This is a rare crash. I did not yet come to a page so I can test it in both Acrobat Pro 2017 and 2020 to see if this is a bug related to one or both versions of Acrobat Pro.

    I am happy to provide the support team the test set that I used (compressed to a 173MB ZIP file). Unfortunately it contains copyrighted material so I can't attach it just to this ticket.

    We use Acrobat Pro 2017 Classic on MacOS High Sierra. Before the school holidays, we bought a license for Acrobat Pro 2020 Classic that is installed on the same machine.

    We mainly use Acrobat to OCR screenshots and combine them into one PDF. Such a PDF contains between 40 and 200 OCRed pages. Sometimes we use TIFF, sometimes we use PNG as source images that need to be "PDFed".

    The workflow is this:
    1- Combine source images into one PDF in Acrobat Pro
    2- Crop borders of each page in Acrobat
    3- Export each page to a directory as a… more

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