9326 results found

1. Raise without a handler

   Wow. I LOVE your products, but HOLY S&*T was it difficult to get to a point where I could actually "Contact" adobe. As a professional UX designer (sorry for how that must sound...) this UX is ABSOLUTELY unacceptable for a company of your prestige.

   Here is my issue, I used to be able to drag .png files into Adobe Acrobat and the software would brilliantly ask me if I wanted to combine these pngs into a single file, "Why yes, Thats exactly what I want! Thank you."

   This worked flawlessly for the last year. Now, out of nowhere, the program no longer does this. Now I get an error prompt of "RAISE without a handler", what ever the **** that means (to most users, its completely worthless feedback/messaging). There is no help on how to resolve the issue.

   Posts on the internet are saying this is a bug Adobe has refused to acknowledge.

   My questions are, What is the problem? What is the fix? And why the heck do you make it so difficult to contact the company and get answers to our questions?

   Please, please, please, don't make me and co-workers abandon you and move to sketch for our design work because you refuse to help your customers.

   Thank you,

   James Hyland
   UX Designer

   Wow. I LOVE your products, but HOLY S&*T was it difficult to get to a point where I could actually "Contact" adobe. As a professional UX designer (sorry for how that must sound...) this UX is ABSOLUTELY unacceptable for a company of your prestige.

   Here is my issue, I used to be able to drag .png files into Adobe Acrobat and the software would brilliantly ask me if I wanted to combine these pngs into a single file, "Why yes, Thats exactly what I want! Thank you."

   This worked flawlessly for the last year. Now, out of nowhere, the program… more

   18 votes

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   52 comments  ·  Other  ·  Delete…  ·  Admin →
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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

   For more information, please refer Release notes of the latest release.

   Please try it out and let us know your feedback. Thanks for your patience and support!

   Regards,
   Rachit

2. BUG: "Enable Protected Mode At Startup" disables Hardware Rendering

   I would like to know why Hardware Rendering has been disabled when the option "Enable Protected Mode At Startup" is checked. Why is hardware rendering a security issue?

   To me this is a serious bug. You have crippled Adobe Acrobat for 3D delivery by forcing this on users.

   If you find a PDF file that has ANY javascript in it are you not only disabling the javascript but also disabling hardware rendering?

   I can kind of understand disabling javascript, although all that functionality should be able to be sandboxed. You, Adobe Developers, have full control over all the methods exposed to javascript, so you can block selectively. No need to block everything.

   I would like to know why Hardware Rendering has been disabled when the option "Enable Protected Mode At Startup" is checked. Why is hardware rendering a security issue?

   To me this is a serious bug. You have crippled Adobe Acrobat for 3D delivery by forcing this on users.

   If you find a PDF file that has ANY javascript in it are you not only disabling the javascript but also disabling hardware rendering?

   I can kind of understand disabling javascript, although all that functionality should be able to be sandboxed. You, Adobe Developers, have full control over all the methods exposed… more

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   2 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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3. Please add OCR support for East Asian Languages (CJK) in vertical format

   Currently Acrobat Pro DC recognizes Chinese and Japanese (and probably Korean) in left-to right horizontal format, but does not handle vertical text reliably. The apparent reason is that in edit mode text areas are always defined horizontally. An explicit configuration option for vertical text would fix this. The attached file if a pdf scan of the first section of a recently published Japanese book.

   • 

   3 votes

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   1 comment  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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4. OCR hangs on the newest MacBook Pro

   OCR hangs on the newest MacBook Pro with macOS 10.13.6, Acrobat Pro DC 2018.011.2005

   1 vote

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   Resolved  ·  2 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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5. add a shortcut key to execute an Action Wizard or make it available in the top menu or screen. Currently many clicks are needed to start it.

   The ability to add a shortcut key to execute an Action Wizard
   If that is to difficult to make it available in the top menu or screen. Currently many clicks are needed to start it.
   My next question is to be able to close the file which was transformed by the Action Wizard, but CTRL+W is okay as well.

   4 votes

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6. Customize Comment Pane

   The comments pane takes up WAY too much space. I would like the ability to customize what I see there.

   Currently in the Comments pane, it display the:

   -Author Name
   -Type of Comment
   -Text within the pop-up note
   -Date and Time

   Sometimes all of this information is useful, but most of the time, I don't need to see all that! It is a waste of screen space. I would like the ability to show to only those options which I need. In this case, I just want to see what is in the pop-up note, nothing more.

   We can customize certain panels in InDesign (like the Links panel), and here in Acrobat it would help maximize screen space if we could hide those items which we don not need to see.

   Compare the same set of comments in four different versions of Acrobat. Version 9 had a sub-level of collapsing, which hid the date, time, and type of comment. That feature was eliminated (or not developed) in later versions, and so now we have no choice but to always have the various items showing.

   It takes up way too much space.

   The comments pane takes up WAY too much space. I would like the ability to customize what I see there.

   Currently in the Comments pane, it display the:

   -Author Name
   -Type of Comment
   -Text within the pop-up note
   -Date and Time

   Sometimes all of this information is useful, but most of the time, I don't need to see all that! It is a waste of screen space. I would like the ability to show to only those options which I need. In this case, I just want to see what is in the pop-up note, nothing more.

   We can customize… more

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   13 votes

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7. Possibility of adding a custom signature in a future release?

   Hello- (Feature request) May I suggest the ability to add a custom email contact etc. signature? (The address & contact one, not the legal or digital one). Our user was trying to send PDFs, and while it opens her mail (Gmail) the signature part doesn't get added on. From what I gather, it is because the programming interface and user interface can't talk to each other, they are seperate streams, maybe? (see link to similar, below)

   Anyway, if they can't communicate, maybe add the possibility of a custom email address / contact one, in a future release?

   The closest I could find was this, which is where I gathered the API / UI separation idea--
   https://answers.acrobatusers.com/Why-doesn-t-my-email-signature-get-used-when-sending-PDF-files-via-Adobe-directly-q143197.aspx

   Thank you for your time & have a good week

   Hello- (Feature request) May I suggest the ability to add a custom email contact etc. signature? (The address & contact one, not the legal or digital one). Our user was trying to send PDFs, and while it opens her mail (Gmail) the signature part doesn't get added on. From what I gather, it is because the programming interface and user interface can't talk to each other, they are seperate streams, maybe? (see link to similar, below)

   Anyway, if they can't communicate, maybe add the possibility of a custom email address / contact one, in a future release?

   The closest I… more

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   2 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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8. I can't get Acrobat to auto create check boxes when I "prepare form" - a .docx with check boxes printed to PDF, making form fillable.

   I can't get Acrobat to auto create check boxes when I "prepare form" - this is a .docx with check boxes printed to PDF, making form fillable. I want Acrobat to detect the check boxes and automatically add them instead of manually adding 100 checkboxes, taking way too much time.

   4 votes

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   0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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9. Need dedicated rotate clockwise/counterclockwise buttons on the quick tool bar like older versions.

   Older versions had dedicated buttons on the quick tool bar for rotate clockwise and rotate counterclockwise. The current release only has a single button for rotation that opens a separate box, requiring more clicks. The only way to have dedicated buttons that I've found is to open the page thumbnails pane.

   5 votes

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10. Rotate Form Field Box

    Under the prepare form area, you can add form fields. However, you can't rotate the field box. It always stays straight. I would like to be able to rotate it based on the direction of the image/text in the project.

    Thank you for your time and consideration.

    •  

    11 votes

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    Under review  ·  7 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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11. Add ability to move files between Document Cloud and Creative Cloud

    It would be nice to be able t move files between Document Cloud and Creative Cloud.

    12 votes

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    1 comment  ·  Cloud Storage  ·  Delete…  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Thanks for providing your feedback. We will let our team know about the requirement and inform you in case of any updates.

12. Can't save a simple change without having to 'save as' and rename the document

    If you go into a saved document and change something you cannot save it you have to save it as a completely separate document. i.e. I edit one line to be italicized and hit save and I get a pop up error that states, "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder.

    1) I am the only user
    2) I created the .pdf document yesterday and did NOT make it read-only.

    31 votes

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    Need Info  ·  14 comments  ·  Other  ·  Delete…  ·  Admin →
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13. Acrobat DC not opening pdf files on Mac

    Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details(mac version)
    Also please provide us some sample files on which you are facing this issue

14. Change default lookup link for selected word definitions in Acrobat Pro and Reader

    Currently the default lookup reference for word definitions in Acrobat is dictionary.com, an inadequate resource for a great many word definitions. There should be a setting to change this default to another URL of the user's choice. Some examples, but not exclusively, that are significantly better than the current choice would be merriamwebster.com or oxforddictionaries.com

    41 votes

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    19 comments  ·  Other  ·  Delete…  ·  Admin →
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15. permanently hide menu bar (File,edit,view,window,help) permanently

    permanently hide menu bar (File,edit,view,window,help) permanently
    How to permanently hide menu bar (File,edit,view,window,help) permanently (presently, when i press F9, it disappear, but when i re-open that document or any other pdf document, again that menu bar (File,edit,view,window,help) appears on screen and i never use it mostly, so can you please help me to hide menu bar (File,edit,view,window,help) permanently ? beacause my monitor screen is shorter and in that foxit pdf reader has best option to customize user interface. but i want to use adobe acrobat dc only so can you please help to give any option selection in adobe acrobat dc pro where i can permenently hide menu bar ((File,edit,view,window,help) raw line completely?
    benefit of this is user will get more space on document visibility, as this menu bar usage never happen mostly being reader work in adobe acrobat dc. if you see foxit reader, then it has customize option to give more visibility on document view by hiding tab, customizing tool ribbon shift on upper side. if above option implemented then, menu bar ((File,edit,view,window,help) raw horizontal line will be removed and home, tool horizontal pane will shift to upper side inplace of menu bar((File,edit,view,window,help)).can you please help on this?

    permanently hide menu bar (File,edit,view,window,help) permanently
    How to permanently hide menu bar (File,edit,view,window,help) permanently (presently, when i press F9, it disappear, but when i re-open that document or any other pdf document, again that menu bar (File,edit,view,window,help) appears on screen and i never use it mostly, so can you please help me to hide menu bar (File,edit,view,window,help) permanently ? beacause my monitor screen is shorter and in that foxit pdf reader has best option to customize user interface. but i want to use adobe acrobat dc only so can you please help to give any option selection in adobe acrobat… more

    2 votes

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    3 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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16. An Urgent Need for Better and Bolder Annotation Tools

    I respectfully suggest you consider enhancing Acrobat DC’s current annotation and highlighting tools to enable users to markup documents directly and instantly and do so without putting your users through Acrobat DC’s 28 tool / function menus.

    I have been using Acrobat extensively for over 20 years and have a continuous need to annotate a wide range of PDF documents – legal, financial and technical and more. My annotation needs are both textual and graphic. While I remain loyal to Adobe Acrobat, I find Acrobat DC’s current annotation and highlight tools visually weak, limited in graphic capabilities and VERY timer-consuming to apply.
    The fight for shorter and shorter reader Attention Spans: Very frequently, the recipients of my annotated PDF documents fail to visually catch my Acrobat DC annotations. These are “thin” and difficulty to catch. This is a real growing problem that is only getting worse as most readers mostly scan documents in shorter and shorter intervals and miss these highlights. I am almost sure that I am not the only Acrobat user that is dealing with this problem.
    What I firmly believe is needed is a new set of modern annotation tools capable of inserting stronger / bolder annotations and with far less end-user efforts. An ideal example would be to modernize Acrobat by add the highlighting and annotation capabilities of SnagIt. This famous application gets the job done gracefully, based on its well-designed markup tools and their exceptional accessibility and ease of use.

    I do realize that such a suggestion might have significant engineering implications. However, a tool as important as Acrobat needs to keep up with today’s need for visual richness that can help deal with the shorter and shorter reader attention spans of today's smartphone obsessed users.

    Best regards to Adobe’s Acrobat DC engineering Team
    Allan White

    I respectfully suggest you consider enhancing Acrobat DC’s current annotation and highlighting tools to enable users to markup documents directly and instantly and do so without putting your users through Acrobat DC’s 28 tool / function menus.

    I have been using Acrobat extensively for over 20 years and have a continuous need to annotate a wide range of PDF documents – legal, financial and technical and more. My annotation needs are both textual and graphic. While I remain loyal to Adobe Acrobat, I find Acrobat DC’s current annotation and highlight tools visually weak, limited in graphic capabilities and VERY timer-consuming… more

    5 votes

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    3 comments  ·  Commenting  ·  Delete…  ·  Admin →
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17. can there be a way to change the ui colour like with the other apps or a way to pick a colour in the cc app and it syncs across all the apps

    can there be a way to change the ui colour like with the other apps or a way to pick a colour in the cc app and it syncs across all the apps associated with your cc idea

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. Artifacting error

    In Acrobat DC, we have encountered an issue with method of artifacting/backgrounding. As best we can tell, in DC, there is only one way that it can be done to work correctly - through the content panel/right click/create artifact. Other methods of backgrounding (via the order panel or TURO panel) cause it to visually show on the screen and in order panel as a paragraph tag while in the content and tags panel it indicates it’s an artifact.

    1 vote

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    3 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for connecting with us. Feel free to explore more areas in Adobe Acrobat.

    Thanks
    Rachit

19. alt text issue

    We have had issues with alt text being duplicated into the actual text field when using the right click to access alt text or using the order panel to access alt text. The only way it is not duplicated is if alt text is entered via the tags panel properties method.

    2 votes

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    2 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We have fixed the issue in the latest release. Please check on the latest update.
    If you still face an issue, please contact us.

    Thanks
    Rachit

20. Sync reading position across devices with Document Cloud

    Many books are published in PDF format, and it would be convenient if the last read position would sync across all of a user's devices for PDFs stored in Document Cloud. This convenient feature exists with e-books published for Google Play or Kindle

    14 votes

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    1 comment  ·  Cloud Storage  ·  Delete…  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Thanks for reporting this issue. We will share your feedback with the engineering team and will let you know in case of any updates.