1798 results found

1. another Solution for the License activation Limit restriction please

   We use Adobe Acrobat DC on physical Clients and on virtual Citrix VDI Desktops. Users now have often this terrible activation Limit popup box and have to logoff from connected devices behind.

   This is a Know Issue which makes is nearly unusable to work with Adobe Acrobat DC on this two envirements together.

   https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html#known-issues-common-to-virtual-installs

   Adobe Enterprise Case: E-000328688

   Please can you change this License activation Limit restriction in another technical solution?
   A solution witch allows us to use Adobe Acrobat DC on physical Clients and Citrix VDI Desktop without this popup box always?

   There should be another technical way to count the amouth of using Desktops with Adobe Acrobat and this cannot be the Computername, because on Citrix VDI Desktop the Computername changes on any logon because in the background Citrix prepares different Desktops witch will randomly assignet to the User when logon.

   Please change this restriction way.

   Thank you.

   Many greetings

   Benjamin Parziale

   We use Adobe Acrobat DC on physical Clients and on virtual Citrix VDI Desktops. Users now have often this terrible activation Limit popup box and have to logoff from connected devices behind.

   This is a Know Issue which makes is nearly unusable to work with Adobe Acrobat DC on this two envirements together.

   https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html#known-issues-common-to-virtual-installs

   Adobe Enterprise Case: E-000328688

   Please can you change this License activation Limit restriction in another technical solution?
   A solution witch allows us to use Adobe Acrobat DC on physical Clients and Citrix VDI Desktop without this popup box always?

   There should be another technical way to… more

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. [BUG] Filled form-field contents only visible after clicking into the form-field when receiving a filled out form from Mac Users

   When a docx is saved as a PDF (by Microsoft Word 2019 MSO (16.0.12624.20348) 64bit) and form-fields are added in Adobe Acrobat Pro DC 2020.006.20042, and the resulting PDF with formfields is then filled out and saved using Preview.app 2020.006.20042 on a Mac, the resulting PDF hides the filled out content of form-fields. Clicking into the filled form field reveals the contents. The PDF renders fine in other PDF viewer implementations.

   Steps to reproduce:
   1. Create an empty word document and save it as a PDF.
   2. Open the PDF with Adobe Acrobat Pro DC and add a form field
   3. Save the PDF and open it with Preview.app
   4. Fill out the form field and save the changes
   5. Open the saved document with Adobe Acrobat Pro DC

   Result: Formfield contents are hidden behind a blue screen in Adobe Acrobat Pro DC; Other PDF viewers render this correctly, see attached screenshot from Chrome.

   Expected results: Contents of the filled form fields are immidiately readable.

   Attached files:
   - invisible: screenshot of filled out PDF before clicking into the form field
   - visible: screenshot of the filled out PDF after clicking into the form field
   - test-pdf-formfield: Created PDF with formfield
   - test-pdf-formfield-filled: Filled PDF showing display errors in Adobe Acrobat Pro DC
   - Preview.app screenshot of the filled PDF
   - chrome-rendering.jpg: Screenshot of the PDF rendered in chrome

   When a docx is saved as a PDF (by Microsoft Word 2019 MSO (16.0.12624.20348) 64bit) and form-fields are added in Adobe Acrobat Pro DC 2020.006.20042, and the resulting PDF with formfields is then filled out and saved using Preview.app 2020.006.20042 on a Mac, the resulting PDF hides the filled out content of form-fields. Clicking into the filled form field reveals the contents. The PDF renders fine in other PDF viewer implementations.

   Steps to reproduce:
   1. Create an empty word document and save it as a PDF.
   2. Open the PDF with Adobe Acrobat Pro DC and add a… more

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   3 votes

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   3 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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3. unique id of acrobat document and tracking no. of copies of document

   assign a unique id to acrobat document and when ever a document is copied or edited a new id is generated that link it to parent document. a central data base to be established by copyright owner of article.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Declined  ·  Pratyush Dhoundiyal responded

   Thanks for bringing this issue up. We do not have any plans to work on it in immediate future,we might revisit at an appropriate time in future, and would update you regarding the same.

4. Automatic Sending of Monthly Invoices to Email

   Of the more than 30 "online" subscriptions our company pays monthly, Adobe is the only one that does not provide a monthly invoice to a email inbox. It has been widely accepted in the industry that monthly "subscriptions" are now the new norm for software. The VERY least a company can do is provide an invoice receipt to the user's inbox on a monthly basis. Not doing so creates an inconvenience and alienates your user base.

   PLEASE provide a monthly invioce copy sent directly to the user's preferred email address.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Bug Report - Acrobat DC opens, but nothing shows.

   When opening Acrobat DC on Mac OS (High Sierra 10.13.3) the icon 'bounces' in the dock, shows that it's open, then is unusable. If I click the icon in the dock, nothing happens. If I control-click, and select 'Show All Windows', a blue halo appears where an application screen should be, but there's nothing there. When selecting a PDF to open, if Acrobat is 'open' nothing happens. If it is not, it goes through the normal startup with the bouncing icon in the dock, then nothing happens. I have uninstalled and reinstalled the app a few different times now, as well as rebooted the Mac multiple times (both before and after a clean install). Any thoughts on why this is happening, or how to fix it?

   Some system info:
   - iOS High Sierra 10.13.3
   - 2016 MacBook Pro 13-inch
   - 2.9 GHz Intel Core i5
   - 8 GB 2133 MHz LPDDR3
   - Intel Iris Graphics 550 1536 MB

   When opening Acrobat DC on Mac OS (High Sierra 10.13.3) the icon 'bounces' in the dock, shows that it's open, then is unusable. If I click the icon in the dock, nothing happens. If I control-click, and select 'Show All Windows', a blue halo appears where an application screen should be, but there's nothing there. When selecting a PDF to open, if Acrobat is 'open' nothing happens. If it is not, it goes through the normal startup with the bouncing icon in the dock, then nothing happens. I have uninstalled and reinstalled the app a few different times now,… more

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. How can I effectively use a Duplicate File Finder to clean up duplicate photos across multiple external drives?

   I'm dealing with a pretty common issue but at a larger scale. Over the years, I've backed up my photo collection onto multiple external hard drives (some formatted NTFS, some exFAT), and now I suspect there are a ton of duplicate images spread across these drives—some exact copies, others with slightly different names or locations.

   I recently came across SysTools Duplicate File Finder and decided to give it a try. My main goal is to identify and safely remove duplicate image files without accidentally deleting originals or corrupting the backup structure.

   Find More: https://www.systoolsgroup.com/duplicates-finder/

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7. Outstanding Product

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

   I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

   The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

   All of the old documents have been converted and have passed all accessibility checks!!

   BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

   Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

   I’m pretty sure I sent him a CD.

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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   261 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi John,
   Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
   Please check out the latest updates in Acrobat Pro DC for new features.

   Thanks
   Rachit

8. PDFMaker causes Character Encoding failure

   Steps to reproduce the issue:
   1. Type text in any of the below affected scripts in Word:
   - Devanagari
   - Bengali
   - Telugu
   - Tamil
   - Arabic
   - Gujarati
   - Kannada
   - Malayalam
   - Myanmar
   - Sinhala
   2. Export the document to PDF with Acrobat > Create PDF.
   3. Run the Accessibility Check.

   Environment (OS, other related application versions, etc.):
   OS: Windows 10
   Word: 2102 (Build 13801.20360)
   Acrobat Pro DC: 21.001.20145

   Expected result:
   Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

   Observed results:
   Some Unicode characters in Word do not seem to be converted to the right codepoint in PDF, particularly combining characters. This causes Character Encoding failures in Accessibility Check.

   Steps to reproduce the issue:
   1. Type text in any of the below affected scripts in Word:
   - Devanagari
   - Bengali
   - Telugu
   - Tamil
   - Arabic
   - Gujarati
   - Kannada
   - Malayalam
   - Myanmar
   - Sinhala
   2. Export the document to PDF with Acrobat > Create PDF.
   3. Run the Accessibility Check.

   Environment (OS, other related application versions, etc.):
   OS: Windows 10
   Word: 2102 (Build 13801.20360)
   Acrobat Pro DC: 21.001.20145

   Expected result:
   Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

   Observed results:
   Some Unicode… more

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   4 votes

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you please share a sample Word document exhibiting this issue?

   Thanks
   Tanvi

9. BUG: Acrobat Reader upgrade to Pro does not allow SAVE AS PDF as prompted for protected PDF

   Editing protected (NO SAVE AS) PDF... can PRINT to save form data, however when try to SAVE AS PDF get message need ACROBAT PRO to save PDF... upgrade to FREE TRIAL of PRO and still can't save PDF file. Attempt to EXPORT AS DOCX or PDF and same error message, require Acrobat Pro. It appears that ACROBAT READER is not refreshing license to understand TRAIL of PRO enabled and as result, does not allow all features. I am stuck... I can't save file and results in DATA LOSS. Adobe needs to fix READER so that license changes updated in running product. There should be an option to refresh license, as example... this would avoid issues.

   Editing protected (NO SAVE AS) PDF... can PRINT to save form data, however when try to SAVE AS PDF get message need ACROBAT PRO to save PDF... upgrade to FREE TRIAL of PRO and still can't save PDF file. Attempt to EXPORT AS DOCX or PDF and same error message, require Acrobat Pro. It appears that ACROBAT READER is not refreshing license to understand TRAIL of PRO enabled and as result, does not allow all features. I am stuck... I can't save file and results in DATA LOSS. Adobe needs to fix READER so that license changes updated… more

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   0 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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10. Check for Accessiblity ignores RowSpan/ColSpan tags in Attribute Classes

    Some tagged PDF tables have RowSpan/ColSpan for data cells (<TD> tags) defined in Attribute Classes. While these correctly appear in the tag properties under attribute classes, the "Check for Accessibility" feature ignores it.

    To reproduce the issue, have a table with a cell spanning multiple rows or columns. Have the correct RowSpan/ColSpan tag under an attribute class instead of a direct attribute object. Run "Check for accessibility."

    A small PDF showing this problem is attached. In particular the data cell in the second row with entry "1/2(2T+1)" is correctly tagged as spanning two rows with an attribute class.

    Using Windows 11, Acrobat Pro 2024.05.20320.

    Expected result: Table passes for regularity.
    Observed result: Table fails for not being "regular."

    Some tagged PDF tables have RowSpan/ColSpan for data cells (<TD> tags) defined in Attribute Classes. While these correctly appear in the tag properties under attribute classes, the "Check for Accessibility" feature ignores it.

    To reproduce the issue, have a table with a cell spanning multiple rows or columns. Have the correct RowSpan/ColSpan tag under an attribute class instead of a direct attribute object. Run "Check for accessibility."

    A small PDF showing this problem is attached. In particular the data cell in the second row with entry "1/2(2T+1)" is correctly tagged as spanning two rows with an attribute class.

    Using Windows… more

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    0 comments  ·  Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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11. Copying check boxes in forms. Bug report

    Bug report: When copying a set of check boxes by creating multiple copies. The new sets have the checkboxes in a different order than the copied set.

    Suggestion: The copied fields should be in the same order as the original set. The naming system could be improved.

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    0 comments  ·  PDF Forms  ·  Edit…  ·  Delete…  ·  Admin →
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12. Go to Word. Copy their functionality. Import into Adobe Pro. A good user experience follows. Adobe Pro = techie threw-up every idea in brain

    See above. Simple.

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13. Printing ignores clipping (bug)

    Adobe bug reporting wouldn’t allow me to post images and files. All are at
    Cross link to similar report at https://github.com/jdaw1/placemat/issues/171

    Consider the PDF placemats. Observe lots of complicated clipping. This was printed successfully from Adobe inside Chrome, but unsuccessfully from Adobe desktop app — major failure of clipping.

    First image is of the Sandeman circle on the first page, as correctly converted to bitmap by GraphicConverter.

    Next is as correctly printed from within Chrome version; Version 137.0.7151.120 (Official Build) (64-bit).

    Then as wrongly printed from Adobe Acrobat 2025.001.20531, 64-bit.

    In both cases, printed to a OKI C822 printer using the OKI C822 (PCL) driver with OKI Network extensions 1.6.0.

    Adobe bug reporting wouldn’t allow me to post images and files. All are at
    Cross link to similar report at https://github.com/jdaw1/placemat/issues/171

    Consider the PDF placemats. Observe lots of complicated clipping. This was printed successfully from Adobe inside Chrome, but unsuccessfully from Adobe desktop app — major failure of clipping.

    First image is of the Sandeman circle on the first page, as correctly converted to bitmap by GraphicConverter.

    Next is as correctly printed from within Chrome version; Version 137.0.7151.120 (Official Build) (64-bit).

    Then as wrongly printed from Adobe Acrobat 2025.001.20531, 64-bit.

    In both cases, printed to a OKI C822 printer… more

    2 votes

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    8 comments  ·  Printing  ·  Delete…  ·  Admin →
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14. unresponsive cursor

    The mouse cursor and some other functions are EXTREMELY SLOW to respond making the application practically unusable. It takes about 10 times longer to do anything because of this.

    I have to move my mouse to something and then hover for a couple of seconds before I can make the action I want to make.

    This seems like an intended thing as there's no lag, not waiting on processing, nothing like that - the cursor just isn't responsive, almost as if it were a safety feature.... but it is extremely annoying and I can't use this application in the current state.

    The mouse cursor and some other functions are EXTREMELY SLOW to respond making the application practically unusable. It takes about 10 times longer to do anything because of this.

    I have to move my mouse to something and then hover for a couple of seconds before I can make the action I want to make.

    This seems like an intended thing as there's no lag, not waiting on processing, nothing like that - the cursor just isn't responsive, almost as if it were a safety feature.... but it is extremely annoying and I can't use this application in the… more

    1 vote

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15. Comment box does not appear on right-side pages when using “Fit two pages side by side within the window”

    Steps to reproduce the issue:

    Open a PDF in Adobe Acrobat Reader.
    
    Select “Fit two pages side by side within the window.”
    
    Navigate to any spread with content on both left and right pages.
    
    Attempt to add a comment by selecting some texts and clicking the comment button (should be the first button in the popup tool bar when u select something) while on the right-side page of the spread.
    

    Environment:

    Application: Adobe Acrobat Reader
    
    Version: 25.1
    
    OS: Windows 11
    

    Expected result:
    Clicking the comment button should open the comment box on both left and right pages.

    Observed result:
    The comment box does not appear when clicking the comment button on the right-side page in this viewing mode.
    Commenting works correctly on the left-side page.

    Video Demo: https://youtu.be/mUbajD95NMQ

    Steps to reproduce the issue:

    Open a PDF in Adobe Acrobat Reader.
    
    Select “Fit two pages side by side within the window.”
    
    Navigate to any spread with content on both left and right pages.
    
    Attempt to add a comment by selecting some texts and clicking the comment button (should be the first button in the popup tool bar when u select something) while on the right-side page of the spread.
    

    Environment:

    Application: Adobe Acrobat Reader
    
    Version: 25.1
    
    OS: Windows 11
    

    Expected result:
    Clicking the comment button should open the comment box on both left and right pages.

    Observed result… more

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16. Add a back button to edit signature request emails

    While going through the process of requesting a digital signature through Acrobat, it would be VERY HELPFUL to have a "back" button to move backward through the 3-step process in order to make edits/corrections (particularly to the copy in the email). There have been numerous times that I have composed the email (in the Request Signature process in Acrobat) and wanted to go back and change something. It could be editing the copy in the email (subject or body) or adding/deleting recipients. Currently, there is no way to do that without canceling the process and starting all over.

    Then, you should be able to review the signature request email before sending it.

    Thanx!

    While going through the process of requesting a digital signature through Acrobat, it would be VERY HELPFUL to have a "back" button to move backward through the 3-step process in order to make edits/corrections (particularly to the copy in the email). There have been numerous times that I have composed the email (in the Request Signature process in Acrobat) and wanted to go back and change something. It could be editing the copy in the email (subject or body) or adding/deleting recipients. Currently, there is no way to do that without canceling the process and starting all over.

    Then, you… more

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17. ALWAYS DEFAULT TO HAND TOOL OR SELECT TOOL - USER PREFERENCE

    Make a reliable way for users to set a default for either the "pan" or "text selection" tools. You will see both issues have been raised in online help forums and suggested on this platform.

    I use Acrobat mostly for reading documents. I am so tired of inadvertantly highlighting text or selecting images every time I left click and drag the mouse in an effort to pan because the system defaults to the Select tool rather than the Pan tool.

    YES - I have deselected "Always display the keyboard selection cursor" under Accessibility.

    YES - I have selected "Make Hand tool select text & images" and "Make Hand tool read articles" under General.

    YES - I've read support articles that repeatedly instruct users that the above steps will resolve the issue.

    NO - Taking the above steps does not resolve the issue on my machine.

    YES - I am a paying subscriber.

    NO - I'm probably not a moron. I do have a couple engineering degrees.

    NO - I never take the time to engage large corporate companies.

    YES - I am so very tired of screwing around with this obvious software problem.

    NO - I shouldn't have to fish through the registry to remedy this problem.

    PLEASE FIX this bug!

    Make a reliable way for users to set a default for either the "pan" or "text selection" tools. You will see both issues have been raised in online help forums and suggested on this platform.

    I use Acrobat mostly for reading documents. I am so tired of inadvertantly highlighting text or selecting images every time I left click and drag the mouse in an effort to pan because the system defaults to the Select tool rather than the Pan tool.

    YES - I have deselected "Always display the keyboard selection cursor" under Accessibility.

    YES - I have selected "Make… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Page crashes when text is recognized

    I photographed a page from a book and when I attempt to OCR it Acrobat crashes. You don't need to respond to me about this directly. I just want you to have a copy of the file that crashes Acrobat, since this is 100 percent repeatable.

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    1 comment  ·  Scanning and OCR  ·  Delete…  ·  Admin →
    Declined  ·  rishusha responded

    The shared file is not found to be crashing on Win/Mac Machine with Latest Acrobat DC/Acrobat XI versions.

19. Provide information re how Reader DC works if one doesn't have an adobe account

    Provide information re how Reader DC works if one doesn't have an adobe account. In that case if I scan a document into my computer using Reader does Reader put a copy of the document into the cloud even though I don't have an Adobe account?

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    0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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20. Two-page Book Scans

    It would be great if there was an automated tool for working with scans of books showing two pages across. If the system could automatically cut scans in half (or even detect where the centerline of the scan is) and create two pages out of each image it would be an awesome addition to Acrobat.

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    1 comment  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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