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13574 results found
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SHOCKING CUSTOMER SERVICE
I have just wasted AT LEAST two hours of my time that will never come back trying to find a way to use the CD i bought some time ago and was told that i could download another version of it with a new attached serial number that would allow it to work although it is old.
Long story short ......hours of time waiting, inefficient language skills from customer service reps and in the final analysis a piece of software that definitely no longer works and that is known by you but not mentioned to customers. It is not the fact that the software cant be used BUT that you let me waste my time trying something that is ineffective. GET A GRIP GROW SOME GENITALIA AND PROVIDE SERVICE THAT IS AT LEAST ADEQUATE PREFERABLY EXCEPTIONAL. DON'T WASTE PEOPLES TIME AND MOST OF ALL LIFT YOUR GAME!!!!!!!!
yOU SHOULD BE ASHAMED!....I AM DISGUSTED!I have just wasted AT LEAST two hours of my time that will never come back trying to find a way to use the CD i bought some time ago and was told that i could download another version of it with a new attached serial number that would allow it to work although it is old.
Long story short ......hours of time waiting, inefficient language skills from customer service reps and in the final analysis a piece of software that definitely no longer works and that is known by you but not mentioned to customers. It is not the…1 voteNo response from user.
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Your circular icons in the comment panel are painful to look at. The "Text-replace" icon is illegible
You need to clean-up / simplify your comment circle icons, the previous version had non-distracting icons, in the newest version all I can pay attention to is how poor the "text-replace" icon is, scales poorly.
3 votes -
Change in color for selection in Mac
In Mac O.S 10.13.6: the selection color is by default blue, it is not taking the system color . Tried with Acrobat XI pro and even Acrobat Reader same thing. Checked in Mac o.s : 10.14 as well, the same .
1 voteHi,
Since we haven’t heard from you I believe the issue is resolved.
Feel free to contact us if you have any issue.Thanks
Rachit -
Separate Move tool for Comments
In Acrobat DC I'm fnding it very difficult to move comments (e.g. a text box) once it has been placed. The Move cursor disappears and simply doesn't come back. I place comments on recruitment forms, both signed and new ones, and I need to move comments around simply and easily on the form. I don't have time to struggle with it, or to wait hoping a move cursor might appear.
1 vote -
Search Menu Missing Close Button
This occurs when using an Acrobat Portfolio. When I use Ctrl+F to open the search menu there is no way to close the menu after I finish searching. I have tried pressing Esc and clicking Ctrl+F again. It stays there if I switch documents/portfolios and even if I close the portfolios. Kind of a pain to completely close Adobe DC just to get rid of the search menu.
Is there a setting I need to change to correctly display the search menu? If not, it would be great to get this fixed in a future update.
Surface Pro 3, Windows 10 (1803)
This occurs when using an Acrobat Portfolio. When I use Ctrl+F to open the search menu there is no way to close the menu after I finish searching. I have tried pressing Esc and clicking Ctrl+F again. It stays there if I switch documents/portfolios and even if I close the portfolios. Kind of a pain to completely close Adobe DC just to get rid of the search menu.
Is there a setting I need to change to correctly display the search menu? If not, it would be great to get this fixed in a future update.
Surface Pro 3, Windows…
1 vote -
Adobe Pro asking for a password for every document we try to edit
Since Adobe Pro is asking for a password for every document we try to edit or combine. Appears same happened last year when a new version was released. https://forums.adobe.com/thread/2452664
2 votes -
I have to sign in every time I use Acrobat DC. What is the problem??
I would like a solution.
1 vote -
Slow/Hard to Share Files
The new update is HORRIBLE!!! I send paystubs to our employees using tracking and it is taking way longer and freezing up all the time!
3 votes -
Acrobat text-edit comment functionality improvements needed
Three problems with the new update on Acrobat, all relating to text-edit comments. 1) Underline, strikethrough, replace, and insert are now represented only by arcane symbols in the comment pane. Before, there used to be the actual words "underline", "strikethrough", "replace", or "insert." Such text labels are gone, and they don't even appear with a mouse-over. This is awful. I work a lot with clients who are less familiar with Acrobat comment functionality, and this only makes it less clear for them. Bring back the text labels for the comment pane entries. 2) You know not everyone uses Acrobat in a collaborative fashion on a team of dozens of people, right? I use it one-on-one with clients. I don't need my name in bold next to every comment in the comment pane. It looks silly, especially when I'm the only one making comments for a client. 3) Why on earth are there only two options for the size of the comment pane: hugely open and closed? Why cannot I simply decrease the size of the comment pane by dragging it to the left? I don't need to see my comments in giant size, I do need to see the document I'm reading.
Please make further improvements based on this feedback.
Three problems with the new update on Acrobat, all relating to text-edit comments. 1) Underline, strikethrough, replace, and insert are now represented only by arcane symbols in the comment pane. Before, there used to be the actual words "underline", "strikethrough", "replace", or "insert." Such text labels are gone, and they don't even appear with a mouse-over. This is awful. I work a lot with clients who are less familiar with Acrobat comment functionality, and this only makes it less clear for them. Bring back the text labels for the comment pane entries. 2) You know not everyone uses Acrobat in…
5 votes -
Certain characters not searchable in PDF
In a PDF file created from FrameMaker 2017 by printing a book to a file with Adobe Printer (using the standard job options) and then distilling a .ps file, certain Kanji characters in Meiryo font are not searchable. However, the same characters in MS Gothic font are searchable.
In the attached PDF file, for example, there are 5 occurrences of character string 入力. 2 of them are Meiryo font (highlighted in yellow) and 3 of them are MS Gothic font (highlighted in pink).
You cannot find 入力 in yellow (Meiryo) but you can find them in MS Gothic (pink).
However, if you copy and paste yellow 入力 within the PDF file, you can find the yellow 入力 but not the pink 入力.
入力 is just one example of those unsearchable characters and there are a lot more examples if I create a PDF from FrameMaker 2017 by Save as PDF.
I posted this issue in the Japanese Community Forum about 3 weeks ago, but no one has responded yet. I believe this is a bug and would like it to be fixed.
If you need more information, please let me know.
Thank you.In a PDF file created from FrameMaker 2017 by printing a book to a file with Adobe Printer (using the standard job options) and then distilling a .ps file, certain Kanji characters in Meiryo font are not searchable. However, the same characters in MS Gothic font are searchable.
In the attached PDF file, for example, there are 5 occurrences of character string 入力. 2 of them are Meiryo font (highlighted in yellow) and 3 of them are MS Gothic font (highlighted in pink).
You cannot find 入力 in yellow (Meiryo) but you can find them in MS Gothic (pink).
However,…
1 vote -
Correct Hebrew reading order in PDF
When exporting a PDF from a Hebrew InDesign file, where the tagging order is correctly set from RTL and Adobe World-Ready Paragraph Composer is checked, the screen reader (JAWS in this case) reads the Hebrew text backwards. Is this something that is currently supported?
1 vote -
Automated links for phone numbers.
Automated links for phone numbers please. Use this format: (000) 000-0000
1 vote -
I was having problems getting Abode to work so cancelled my subscrition. Now all the invoices using abode have been deleted
I was having problems using abode so cancelled my subscription from frustration. All my invoices were done on this system and now I have no record. Why were the invoices removed from my system when I cancelled my subscription, they were done while I was paying to use it and I want them back
1 vote -
I've been using Acrobat for a number of years and I HATE the new revision!
Seems I'm not alone. I guess if Adobe is bent on forcing this down our throats we'll have to look for alternatives.
5 votes -
signing in
How do I fix the signing in issue. I've signed in about 5 times now, and it's still not signing me in. This is so frustrating and a complete waste of 10 min waiting to be able to sign a form.
14 votes -
fill and sign entries stay editable
fill and sign entries (text inputs into forms) are initially editable but then lose editability for unknown reasons. When filling in a large form I need to be able to go back and change entries. Why do my entries stop being editable??
1 voteEntries in Fill and Sign will stop being editable once you apply a signature/initial to document and then save it.
Regards,
Sandeep -
copy and paste
I have a problem, I have PDF pro and I have edited a pdf document, and saved it, then when I copy and try to paste to another pdf document it will not carry over my edited additions to the document. but when i go back and see my edited document my additions are still there, it just wont copy an paste the complete new document
5 votesCould you please elaborate what are you copying from source PDF to the result PDF.
Are these text? Or are these Form Fields?Please share more details.
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Redaction - Diagonal Repeat Overlay Text
Hi. I'm using Adobe Acrobat for preparing emails for legal purposes. One of the challenges I have is organising emails choronologically, especially when there are duplicate emails.
So that I don't have to change file in any way, I am using the Redaction feature instead of any Edit tools; I also find it more convenient. Using the Redaction Marking Tool as a Highlighter (having Opacity at 13%), I Highlight emails within a thread which are duplicates.
My Overlay Text is read, "Duplicate Email", and unless I print it for others, I do not apply the final Redaction which is a White Out as duplicates can be useful as evidence of an emal thread's context.
To my Feature Request:
A) Repeat Overlay Text can be laid in a Diagonal Direction
B) That Overlay Text is an available option during Redaction MarksIf I had these two as a feature, my Redaction Mark Highlighter would be able to neatly have the words DUPLICATE EMAIL in large from one corner to the other, similar to a Watermark. I am confident there are other's out there who would benefit from being able to label their Redaction Mark Highlighter and being able to have the text overlay diagonally would keep things neat.
Hi. I'm using Adobe Acrobat for preparing emails for legal purposes. One of the challenges I have is organising emails choronologically, especially when there are duplicate emails.
So that I don't have to change file in any way, I am using the Redaction feature instead of any Edit tools; I also find it more convenient. Using the Redaction Marking Tool as a Highlighter (having Opacity at 13%), I Highlight emails within a thread which are duplicates.
My Overlay Text is read, "Duplicate Email", and unless I print it for others, I do not apply the final Redaction which is a…
1 vote -
Older versions of Adobe Acrobat had a "delete blank pages" option that I used when scanning, as I recall. Please bring it back.
I believe previous versions of Adobe Acrobat had a "delete blank pages" options in the tools section that I used when scanning with Adobe. I cannot find this option in the new version. It was a very useful tool, and I would like it back. Using "extract" is not the same and not nearly as convenient, especially in a long document.
2 votes -
Restore "Always show document page size" to Acrobat DC
Please restore this functionality - in XI it was in Edit/Preferences/Page Display. There is no way to know the page size without hovering the mouse in the lower left corner. Odd-size page sizes hang print jobs, wasting time and resources. It was easier to quickly scroll through 100+ pages and look for the oddities. Without this, we have to check every single page.
Thank you!
11 votesHi,
Thanks for your response. Please write us in case you face any issue.
Best Regards!
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