12023 results found

1. Acrobat Pro crashes, starts and closes after some openings of files

   Adobe Acrobat Pro DC open a few files and if you close them and later export and open a new .pdf from any program, including Indesign or Illustrator, the program starts and than closes immediately. There no show of error message. After this, the Acrobat will not open any file until you restart the computer (mac or pc).

   All steps on forums was tryed, with no effect, including this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

   Already try open the task manager and stop services to them open Acrobat again. No effect. Sometimes, open a error message, that was send a million times.

   Please, update with a error correction. This is a new error.

   Adobe Acrobat Pro DC open a few files and if you close them and later export and open a new .pdf from any program, including Indesign or Illustrator, the program starts and than closes immediately. There no show of error message. After this, the Acrobat will not open any file until you restart the computer (mac or pc).

   All steps on forums was tryed, with no effect, including this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

   Already try open the task manager and stop services to them open Acrobat again. No effect. Sometimes, open a error message, that was send a million times.

   Please, update… more

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. PSBs cannot be saved as PDF

   Currently large Photoshop documents that are PSBs cannot be saved as Photoshop PDFs. The unacceptable work-around is to flatten the file and hope that it’s small enough to convert to PSD first.

   If this is not already being worked on (I hope it is), then please add it to your list. It’s an issue for Photoshop users.

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3. REPEATED ISSUES WITH ADOBE SIGN

   I keep having this same issue over and over. I go to use Adobe Sign and it asks me to upgrade. I already have DC Pro. I try repeatedly and eventually it works. So frustrating.

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4. Subscription use analytics

   Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of just adding more, and hoping that the large sum of money Adobe receives isn't being wasted. Thank you.

   Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of… more

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5. One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro

   Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro functionality. The truth is that per named subscription costs more AND increases administrative overhead. Customers should at least be treated greater value, not only in end user functionality, but in administrative functionality directly resulting in lower administrative costs.

   Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro… more

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6. Accessibility checker nested alternate text

   Checker flags link in a table cell as invalid. (<Link> and <Link - OBJR> in a table <TD> cell). I believe this is not a failure point and should not be flagged. Would appreciate a review of this check and a note regarding which protocol is the reason if I am incorrect.

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Feel free to contact us anytime.

   Thanks
   Rachit

7. Isolated field format losses with Acrobat PDF to XML exports

   ReadMe3-9-2019Isolated fieldformatlosseswithAcrobatPDFtoXML_exports.txt
   Adobe Acrobat Pro XML Export Bug Report
   by Rich Hartness, rhartness@mabnc.org

   1 Title: Isolated field format losses with Acrobat PDF to XML exports

   2 Intent

   I'm writing to report there seems to be a very small but significant bug in the Acrobat 2017 and Pro DC PDF to XML exporter, to share my compelling evidence, and hopefully to gain your support to authorize a code fix that will correct this issue in a future update.

   3 Problem description and scope

   The problem seems to only exist in XML exports. In these cases, individual fields of data are dumped into single XML records, without preserving their individual field identities in the XML code. This problem does not exist in All the other export formats such as Word, Excel, rich text, HTML, and spreadsheet XML.

   4 Steps to reproduce the issue: Perform PDF to XML exports from Acrobat Pro 2017 or Acrobat Pro DC. When you find multiple fields in the original file showing up in a single XML record, then export the same file to Word, Excel, Rich text, HTML or spreadsheet XML, and you will likely find the problem does not exist in those other formats. I have included a sample PDF file and corresponding XML export file that demonstrates the problem in several sections.

   5 OS is Windows 8.1 and Windows 10. Applications are latest Acrobat Pro 2017 and Pro DC.

   6 Expected result: All individual fields of information in the source PDF should be preserved as distinct units in the XML file. Separate lines of information in the source file, like name address, city/state/zip, as well as column headers and individual cells in a table should appear as distinct elements in the XML file.

   7 Observed result: In multiple isolated cases, several fields of information that were separate and distinct in the source PDF file became indistinguishable members of a single XML record, without any delimiters in the XML file.

   8 Attached zip containing important file samples
   Zip name: Isolatedfield-formatlosseswithAcrobatPDFtoXMLexports.zip

   The zip contains 7 files. They are as follows:

   Source document: SampleBank1.pdf

   Problematic file: SampleBank1.xml

   Other file exports demonstrating greater format integrity:
   SampleBank1.docx
   SampleBank1.html
   SampleBank1.rtf
   SampleBank1.xlsx
   SampleBank1_SpreadsheetXML.xml

   9 Documented examples of problematic XML export behavior

   The attached zip contains a redacted bank statement PDF, and 6 different file formats I exported it to.

   There are 3 instances in this XML sample that illustrate this ambiguous XML field formatting export behavior. Strikingly, this bad export behavior does not exist in the other 5 file export formats. I site them all clearly below.

   •9A Instance 1 Name/address/CityStateZip

   Open the Word formatted file in Word. From the top of the document, search for the text string, "JANE DOE". (not including the quotes) The cursor will land at the beginning of three consecutive lines of name and address information:

   JANE DOE
   1234 SESAME ST
   ANYWHERE NC 12345-6789

   This information is also presented as 3 distinct lines, Name, address and city/state/zip in rich text, HTML, and spreadsheet XML.

   In Excel, the line containing JANE DOE almost appears like it's in the same record as street and city/state/zip, but when that cell is pasted into wordpad, it breaks out into 3 separate lines.

   Contrastingly, in the XML file, these same three lines of data are populated to a single XML record, and separated only by a space character. The 3 fields are indistinguishable as follows.
   
   JANE DOE 1234 SESAME ST ANYWHERE NC 12345-6789

   The record containing the exact XML code taken directly from the XML file is as follows:
   <TH>JANE DOE 1234 SESAME ST ANYWHERE NC 12345-6789 </TH>

   There is no way to determine where the name ends and where the street address begins. Same true for City/state/zip. Instead of there being a discernible delimiter between those fields, an ambiguous space character is present.

   •9B Instance 2 Column headers inside the "Summary of checks written" table

   Open the Word formatted file in Word, and from the top of document, search for the text string, "Amount" (not including the quotes) The cursor lands in the 3rd column of the row of table headers inside the "Summary of checks written" table. The row of table headers appears in the Word file as:

   Number(tab)Date(tab)Amount(tab)(tab)Number(tab)Date(tab)Amount(tab)(tab)Number(tab)Date(tab)Amount

   Perfectly delimited, with a single tab character between Number, Date and Amount, and two consecutive tab characters between Amount and Number, .

   The same exact presentation with one and two tab characters is also found in the rich text file.

   In HTML, spreadsheet XML, and Excel, there's great format integrity, each column header is in its own column, and there is an empty column between AMOUNT and NUMBER when the table repeats further to the right.

   Contrastingly, in the XML file, all 9 Colum header fields run together and appear in a single XML record as:
   <P>Number Date Amount Number Date Amount Number Date Amount </P>

   All 9 fields appear in that single XML record, and each column header is separated by a single space character. There's no way to tell where one column header ends and the next one begins. Similarly, there's no way to tell when the sequence of 3 columns is repeated.

   •9C Case 3 Column data inside the "Summary of checks written" table

   Open the Word formatted file in Word, from the top of the document, search for the second instance of the text string, "299" (not including the quotes). The cursor is placed in the first column of the first row of table data inside the "Summary of checks written" table. The complete first row of table data appears as:

   299(tab)11/30(tab)114.38(tab)(tab)305(tab)12/11(tab)30.00(tab)(tab)307(tab)12/20(tab)40.40

   Perfect format integrity again. Just like the row containing the column headers, there is a single tab character between adjacent columns containing 299, 11/30, and 114.38. There are also two consecutive tab characters between the Amount and Number columns, 114.38 and 305. Individual field identification is clear and concise.

   The same exact superb presentation with one and two tab characters is also true for rich text.

   In HTML, spreadsheet XML, and Excel, format integrity is preserved. Each column data entry is in its own column, and there is an empty column between AMOUNT and NUMBER when the table repeats further to the right.

   Contrastingly, and even surprisingly, the XML file contains all 36 cells of information of data, that's the entire table, in a single record, with single spaces separating each field. Without meaningful field delimiters, there's no way to distinguish any of the data fields. It is not safe to assume the table entries will not contain spaces.

   Record from XML file with exact XML coding:
   <P>299 11/30 114.38 305 12/11 30.00 307 12/20 40.40 298 12/3 215.00 302 12/17 15.00 311 12/26 15.00 301 12/3 50.00 306 12/17 39.70 312 12/28 5.00 300 12/4 38.10 309 12/19 43.67 310 12/28 46.70 </P>

   10 Conclusion:

   Adobe has done a terrific job creating PDF content and format export functionality to many other popular file formats. I have sited only the parts of PDF to XML file export that appear broken. That's a small part of the whole. It does correctly identify and pass along most of other content and format properly. There was another table earlier in the document entitled "Transaction history", where every field of Colum headers and table data are properly exported and conveyed as distinct elements in the XML file, so it's not the entire approach of the XML exporter, only a couple of small instances. .

   The problematic formatting of those ambiguous records sited above are unique to XML file export only. Since all the other 5 export formats (Word, Excel, Rich text, HTML and spreadsheet XML) export those records and maintain the format integrity of each contributing field, I believe the XML export coding is broken or simply misbehaving. I hope you will please join me in recognizing this rogue XML file export behavior as a bug or flaw, and pass it along to your change control process so that it may be corrected in updates coming soon.

   ---

   ReadMe3-9-2019Isolated fieldformatlosseswithAcrobatPDFtoXML_exports.txt
   Adobe Acrobat Pro XML Export Bug Report
   by Rich Hartness, rhartness@mabnc.org

   1 Title: Isolated field format losses with Acrobat PDF to XML exports

   2 Intent

   I'm writing to report there seems to be a very small but significant bug in the Acrobat 2017 and Pro DC PDF to XML exporter, to share my compelling evidence, and hopefully to gain your support to authorize a code fix that will correct this issue in a future update.

   3 Problem description and scope

   The problem seems to only exist in XML exports. In… more

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8. UI Themes

   There needs to be UI themes that don't use the same scheme as MS Office.

   It is like giving a room a clean look by having the walls, furniture and art be monochrome and close to the same shade. Any designer is going to tell you contrast is important. If everything blends together, it becomes more difficult to see, strains the eyes and thus more difficult to use and rather visually unappealing. It needs contrast between elements to guide the eye, making things more efficient and visually appealing.

   Please give us more themes or tap into all the artists that use your products and allow us to create our own themes.

   There needs to be UI themes that don't use the same scheme as MS Office.

   It is like giving a room a clean look by having the walls, furniture and art be monochrome and close to the same shade. Any designer is going to tell you contrast is important. If everything blends together, it becomes more difficult to see, strains the eyes and thus more difficult to use and rather visually unappealing. It needs contrast between elements to guide the eye, making things more efficient and visually appealing.

   Please give us more themes or tap into all the artists that… more

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9. print secured PDF fails in latest Acobat Pro build

   New issue with Acrobat Pro DC 2019.010.20098.
   I am on Mac Mojave, 16.16.7
   Attempting to print a college transcript from Parchment, a Secured PDF. Document Properties, Security tab says Printing should be allowed, but printing fails with "There were no pages selected to print" - see attached screenshot. My office mate has version 2019.010.20071 and can print this document no problem. This is the second bug I have found in this build.

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10. url's to jpegs or .psd files

    Hi, I have hundreds of url's and need to save them as the jpegs each URL does belong to our catalogue, and I am assuming there is a straightforward way of converting them with some batch action?

    To be clear I am converting multiple URLs to jpegs or .Psd files and am looking to do it in a batch process

    There must be a way

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11. Cannot open embedded pdfs in word

    working on windows but I am on Mac

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12. Adobe Sign doesn't work properly when the requester forgot to sign first

    When the requester forgot to sign, all the other participants will see a blank form and cannot sign. The only solution is to cancel and create a new request.

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13. Word, Save as PDF, best for electronic distribution fails with error

    New problem today, 3/7/19 I can no longer save a Word doc as a PDF optimized for electronic distribution. The Word doc itself doesn't seem to matter, happens with different fonts etc.
    In Word, attempt to File -> Save As -> PDF with Best for Electronic Distribution option selected fails with the message Can't Export File. There are three workarounds: 1)Save As PDF with Best for Printing option, 2)Print -> Print to PDF, or 3)click the Acrobat tab in Word and Create PDF icon upper left.
    my setup:
    Mac OS 10.14.3
    Word 16.16.7
    Acrobat Pro DC 2019.010.20098

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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Glad to know that your issue is resolved!

    Cheers!
    Tanvi

14. Recording notes

    I have an idea that will help students such as me and a lot other:
    Which is doing an option to record a note and I write a lot of notes that waste my time that i can explain faster in a record or sometimes it's hard to write the idea wont be clear as recording it as i depend totally on studying on acrobat
    I really hope considering my idea

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15. Has the PDFMaker Crashing MS 2016 and MS Office 365 Issue Been Fixed?

    Has the issue with PDFMaker crashing with Office 2016 and Office 365 on Windows been fixed? The workaround provided in your article acknowledging this issue (see link below) did not suffice, and we had to remove the Acrobat plugin from our MS Office 365. In so doing, we lost the added bookmarking features available via your plug in. The rules for California Court Filings require bookmarking, which that plug in helps automate.

    https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html#temp_problem

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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    This issue has long been resolved from Microsoft’e end. Please ensure that you are using the latest version of Acrobat and Office.

    Thanks
    Tanvi

16. Artifacts in Image

    We create PDF docs from Framemaker 2019. We have an image that is housed on a master page. It consists of 3 layers: background, corporate symbol, and a foreground group of people. The edges of the corporate symbol (a stylized A) show through the people in the foreground.

    Image is created in Adobe Illustrator, is in AI format, and prints out fine. It is only an issue when viewed online.

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17. Adobe Acrobat DC freezes when opening a PDF

    Need to fix this asap.

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18. Provide subscription overlap for an extended period to allow methodical migration to a new PC

    Currently have subscription licensed on two machines. Upgrading one machine and need three machine use for a period of time so that I can methodical migrate to the new machine rather than clutter it with years of outdated data & files.

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19. Erroneous registry entry

    Windows 10 1809
    There are two registry entries that appear to be put in by Reader DC that point to the wrong directory.
    
    Computer\HKEYCLASSESROOT\CLSID{98D9A6F1-4696-4B5E-A2E8-36B3F9C1E12C} and Computer\HKEYCLASSESROOT\CLSID{D38406DA-E8AA-484b-B80D-3D3DBDCC2FB2} should be pointing to C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

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20. problem dragging acrobat window from laptop screen to second screen

    Whenever I try to drag the Adobe Acrobat Reader from my laptop to a second external screen, Acrobat crashes. I just get a message saying it quit suddenly. when I try to send a report, I get a message saying nothing could be done about it. I'm using a Mac OS Mojave 10.14.3. Can anyone help?

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