14109 results found

1. Mac Mojave: "save" screen is blank

   When I open a PDF and choose the save command or save from the File menu, the "save" screen that pops up is blank. This is a significant functionality that is critical to using the software.

   I am running Mojave 10.14.3 and Adobe DC 2019.10.20098

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   Resolved  ·  digvijay singh bisht responded

   Not able to reproduce at our end, can you please check this again by updating acrobat and trying this again.

2. Document Color window is a very important print production tool. It definitely needs a separate resizeable window.

   Hi,

   The "Document Color" function that is somewhat hidden in the "Convert Colors" window is a very important print production tool. It only becomes really visible when you click its arrow. You cannot resize its window. In a document with many images, it becomes very hard to see all of the different image formats and ICC profiles. It definitely needs a resizeable window as a separate Print Production tool.

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3. Start-up issue on Mac

   I have Acrobat Pro DC as part of a Creative Cloud subscription. Running on MacBook Pro under OS X High Sierra 10.13.6.
   For several weeks I've had the issue that when starting the app, usually by opening a PDF, there is a interval of a minute or more when it is unresponsive. The document is slow to appear. The Mac process indicator appears (spinning rainbow disc). The delay is quite aggravating. It only happens on the first document opened in a session.
   If I quit the app and reopen it, the same thing occurs.
   This behavior started recently; and the app never had this stuck period during start-up.
   It is not appear to be dependent on having an internet connection.
   
   I won't speculate on mechanism. Just wish it would get remedied.

   Acrobat Pro DC 2019.10.20098
   Architecture: x86_64
   Build: 19.10.20098.316574
   AGM: 4.30.84
   CoolType: 5.14.5
   JP2K: 1.2.2.42832

   I have Acrobat Pro DC as part of a Creative Cloud subscription. Running on MacBook Pro under OS X High Sierra 10.13.6.
   For several weeks I've had the issue that when starting the app, usually by opening a PDF, there is a interval of a minute or more when it is unresponsive. The document is slow to appear. The Mac process indicator appears (spinning rainbow disc). The delay is quite aggravating. It only happens on the first document opened in a session.
   If I quit the app and reopen it, the same thing occurs.
   This behavior started recently; and the… more

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4. Password Protected pdf's

   In your next update, please include the option to save documents (from programs such as Microsoft Office) DIRECTLY to password-protected pdf forms. It should be unnecessary to open the pdf's in the Adobe program and then create an additional level of security. The current system requires too many steps, which is neither time- nor labor-efficient. You already include the ability to convert to pdf directly from these programs, so please add the option to convert directly to a password-protected version. Thank you.

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   0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Resolved  ·  Bhavna Negi responded

   This feature already exits with Word for every PDF that required password excryption.

   1. Create your document or open an existing PDF document using Word
   2. From the File menu select Save As
   3. Browse to a location to save the document
   4. Select PDF (*.pdf) as the document type and click the Options… button
   5. In the PDF options section check the Encrypt the document with a password option

5. Saving a PDF 508 compliant form to Reader Enabled deletes table summaries

   When I save out a PDF form to File > Save as Other > Reader Extended PDF > Enable More Tools, which includes all the necessary elements for 508 compliance, including table summaries, the resultant Reader enabled file has the table summaries deleted.

   Thus it is impossible to get the final form PDF to pass 508 testing, because now I cannot edit the final PDF in order to restore the table summary.

   Thanks for looking into this.

   I am on a Macintosh running MacOS Sierra 10.12.6
   and Acrobat Pro DC 2019.010.20098
   Architecture: x86_64
   Build: 19.10.20098.316574
   AGM: 4.30.84
   CoolType: 5.14.5
   JP2K: 1.2.2.42832

   Find my samples attached:

   When I save out a PDF form to File > Save as Other > Reader Extended PDF > Enable More Tools, which includes all the necessary elements for 508 compliance, including table summaries, the resultant Reader enabled file has the table summaries deleted.

   Thus it is impossible to get the final form PDF to pass 508 testing, because now I cannot edit the final PDF in order to restore the table summary.

   Thanks for looking into this.

   I am on a Macintosh running MacOS Sierra 10.12.6
   and Acrobat Pro DC 2019.010.20098
   Architecture: x86_64
   Build: 19.10.20098.316574
   AGM: 4.30.84
   CoolType: 5.14.5
   JP2K:… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Feel free to contact us anytime.

   Thanks
   Rachit

6. Problem with open any pdf im my pc

   My acrobat Dc, does not open the pdf even being as standard viewer. I already reinstalled, I noticed. only works after reboot pc. How to solve this problem?

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using

7. Acrobat incorrectly adding links to text that contains the word 'news:'

   Hi, I have been making PDFs from InDesign CC 2019 running on Mac OS High Sierra. When opening the PDFs in Acrobat Pro DC, it's creating broken links from text that does not look like a URL and where no links have been specified. I think it's the 'Create Links from URLs' feature in Acrobat preferences trying to be helpful but failing miserably. This seems to affect text that uses a colon : but I can't ask my client not to use colons in their copy just because Acrobat is incorrectly reading it as a URL. My client is asking my why there are broken links, but I don't have the option of removing these links as both InDesign and Acrobat say that there are no links in the document. Please can you give me any suggestions as this isn't working.

   Hi, I have been making PDFs from InDesign CC 2019 running on Mac OS High Sierra. When opening the PDFs in Acrobat Pro DC, it's creating broken links from text that does not look like a URL and where no links have been specified. I think it's the 'Create Links from URLs' feature in Acrobat preferences trying to be helpful but failing miserably. This seems to affect text that uses a colon : but I can't ask my client not to use colons in their copy just because Acrobat is incorrectly reading it as a URL. My client is asking… more

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using
   Also some sample PDFs with which you are facing this issue.

8. Font replaced with dots

   Editing a PDF that used Arial Narrow first issued a warning that I don't have the font installed and would substitute it with an other font. Now that I installed the font, each letter or number is replaced with a dot.

   The font works fine in a text editor.

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9. PSBs cannot be saved as PDF

   Currently large Photoshop documents that are PSBs cannot be saved as Photoshop PDFs. The unacceptable work-around is to flatten the file and hope that it’s small enough to convert to PSD first.

   If this is not already being worked on (I hope it is), then please add it to your list. It’s an issue for Photoshop users.

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10. REPEATED ISSUES WITH ADOBE SIGN

    I keep having this same issue over and over. I go to use Adobe Sign and it asks me to upgrade. I already have DC Pro. I try repeatedly and eventually it works. So frustrating.

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11. Subscription use analytics

    Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of just adding more, and hoping that the large sum of money Adobe receives isn't being wasted. Thank you.

    Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of… more

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    Resolved  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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12. One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro

    Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro functionality. The truth is that per named subscription costs more AND increases administrative overhead. Customers should at least be treated greater value, not only in end user functionality, but in administrative functionality directly resulting in lower administrative costs.

    Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro… more

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13. Accessibility checker nested alternate text

    Checker flags link in a table cell as invalid. (<Link> and <Link - OBJR> in a table <TD> cell). I believe this is not a failure point and should not be flagged. Would appreciate a review of this check and a note regarding which protocol is the reason if I am incorrect.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Feel free to contact us anytime.

    Thanks
    Rachit

14. Isolated field format losses with Acrobat PDF to XML exports

    ReadMe3-9-2019Isolated fieldformatlosseswithAcrobatPDFtoXML_exports.txt
    Adobe Acrobat Pro XML Export Bug Report
    by Rich Hartness, rhartness@mabnc.org

    1 Title: Isolated field format losses with Acrobat PDF to XML exports

    2 Intent

    I'm writing to report there seems to be a very small but significant bug in the Acrobat 2017 and Pro DC PDF to XML exporter, to share my compelling evidence, and hopefully to gain your support to authorize a code fix that will correct this issue in a future update.

    3 Problem description and scope

    The problem seems to only exist in XML exports. In these cases, individual fields of data are dumped into single XML records, without preserving their individual field identities in the XML code. This problem does not exist in All the other export formats such as Word, Excel, rich text, HTML, and spreadsheet XML.

    4 Steps to reproduce the issue: Perform PDF to XML exports from Acrobat Pro 2017 or Acrobat Pro DC. When you find multiple fields in the original file showing up in a single XML record, then export the same file to Word, Excel, Rich text, HTML or spreadsheet XML, and you will likely find the problem does not exist in those other formats. I have included a sample PDF file and corresponding XML export file that demonstrates the problem in several sections.

    5 OS is Windows 8.1 and Windows 10. Applications are latest Acrobat Pro 2017 and Pro DC.

    6 Expected result: All individual fields of information in the source PDF should be preserved as distinct units in the XML file. Separate lines of information in the source file, like name address, city/state/zip, as well as column headers and individual cells in a table should appear as distinct elements in the XML file.

    7 Observed result: In multiple isolated cases, several fields of information that were separate and distinct in the source PDF file became indistinguishable members of a single XML record, without any delimiters in the XML file.

    8 Attached zip containing important file samples
    Zip name: Isolatedfield-formatlosseswithAcrobatPDFtoXMLexports.zip

    The zip contains 7 files. They are as follows:

    Source document: SampleBank1.pdf

    Problematic file: SampleBank1.xml

    Other file exports demonstrating greater format integrity:
    SampleBank1.docx
    SampleBank1.html
    SampleBank1.rtf
    SampleBank1.xlsx
    SampleBank1_SpreadsheetXML.xml

    9 Documented examples of problematic XML export behavior

    The attached zip contains a redacted bank statement PDF, and 6 different file formats I exported it to.

    There are 3 instances in this XML sample that illustrate this ambiguous XML field formatting export behavior. Strikingly, this bad export behavior does not exist in the other 5 file export formats. I site them all clearly below.

    •9A Instance 1 Name/address/CityStateZip

    Open the Word formatted file in Word. From the top of the document, search for the text string, "JANE DOE". (not including the quotes) The cursor will land at the beginning of three consecutive lines of name and address information:

    JANE DOE
    1234 SESAME ST
    ANYWHERE NC 12345-6789

    This information is also presented as 3 distinct lines, Name, address and city/state/zip in rich text, HTML, and spreadsheet XML.

    In Excel, the line containing JANE DOE almost appears like it's in the same record as street and city/state/zip, but when that cell is pasted into wordpad, it breaks out into 3 separate lines.

    Contrastingly, in the XML file, these same three lines of data are populated to a single XML record, and separated only by a space character. The 3 fields are indistinguishable as follows.
    
    JANE DOE 1234 SESAME ST ANYWHERE NC 12345-6789

    The record containing the exact XML code taken directly from the XML file is as follows:
    <TH>JANE DOE 1234 SESAME ST ANYWHERE NC 12345-6789 </TH>

    There is no way to determine where the name ends and where the street address begins. Same true for City/state/zip. Instead of there being a discernible delimiter between those fields, an ambiguous space character is present.

    •9B Instance 2 Column headers inside the "Summary of checks written" table

    Open the Word formatted file in Word, and from the top of document, search for the text string, "Amount" (not including the quotes) The cursor lands in the 3rd column of the row of table headers inside the "Summary of checks written" table. The row of table headers appears in the Word file as:

    Number(tab)Date(tab)Amount(tab)(tab)Number(tab)Date(tab)Amount(tab)(tab)Number(tab)Date(tab)Amount

    Perfectly delimited, with a single tab character between Number, Date and Amount, and two consecutive tab characters between Amount and Number, .

    The same exact presentation with one and two tab characters is also found in the rich text file.

    In HTML, spreadsheet XML, and Excel, there's great format integrity, each column header is in its own column, and there is an empty column between AMOUNT and NUMBER when the table repeats further to the right.

    Contrastingly, in the XML file, all 9 Colum header fields run together and appear in a single XML record as:
    <P>Number Date Amount Number Date Amount Number Date Amount </P>

    All 9 fields appear in that single XML record, and each column header is separated by a single space character. There's no way to tell where one column header ends and the next one begins. Similarly, there's no way to tell when the sequence of 3 columns is repeated.

    •9C Case 3 Column data inside the "Summary of checks written" table

    Open the Word formatted file in Word, from the top of the document, search for the second instance of the text string, "299" (not including the quotes). The cursor is placed in the first column of the first row of table data inside the "Summary of checks written" table. The complete first row of table data appears as:

    299(tab)11/30(tab)114.38(tab)(tab)305(tab)12/11(tab)30.00(tab)(tab)307(tab)12/20(tab)40.40

    Perfect format integrity again. Just like the row containing the column headers, there is a single tab character between adjacent columns containing 299, 11/30, and 114.38. There are also two consecutive tab characters between the Amount and Number columns, 114.38 and 305. Individual field identification is clear and concise.

    The same exact superb presentation with one and two tab characters is also true for rich text.

    In HTML, spreadsheet XML, and Excel, format integrity is preserved. Each column data entry is in its own column, and there is an empty column between AMOUNT and NUMBER when the table repeats further to the right.

    Contrastingly, and even surprisingly, the XML file contains all 36 cells of information of data, that's the entire table, in a single record, with single spaces separating each field. Without meaningful field delimiters, there's no way to distinguish any of the data fields. It is not safe to assume the table entries will not contain spaces.

    Record from XML file with exact XML coding:
    <P>299 11/30 114.38 305 12/11 30.00 307 12/20 40.40 298 12/3 215.00 302 12/17 15.00 311 12/26 15.00 301 12/3 50.00 306 12/17 39.70 312 12/28 5.00 300 12/4 38.10 309 12/19 43.67 310 12/28 46.70 </P>

    10 Conclusion:

    Adobe has done a terrific job creating PDF content and format export functionality to many other popular file formats. I have sited only the parts of PDF to XML file export that appear broken. That's a small part of the whole. It does correctly identify and pass along most of other content and format properly. There was another table earlier in the document entitled "Transaction history", where every field of Colum headers and table data are properly exported and conveyed as distinct elements in the XML file, so it's not the entire approach of the XML exporter, only a couple of small instances. .

    The problematic formatting of those ambiguous records sited above are unique to XML file export only. Since all the other 5 export formats (Word, Excel, Rich text, HTML and spreadsheet XML) export those records and maintain the format integrity of each contributing field, I believe the XML export coding is broken or simply misbehaving. I hope you will please join me in recognizing this rogue XML file export behavior as a bug or flaw, and pass it along to your change control process so that it may be corrected in updates coming soon.

    ---

    ReadMe3-9-2019Isolated fieldformatlosseswithAcrobatPDFtoXML_exports.txt
    Adobe Acrobat Pro XML Export Bug Report
    by Rich Hartness, rhartness@mabnc.org

    1 Title: Isolated field format losses with Acrobat PDF to XML exports

    2 Intent

    I'm writing to report there seems to be a very small but significant bug in the Acrobat 2017 and Pro DC PDF to XML exporter, to share my compelling evidence, and hopefully to gain your support to authorize a code fix that will correct this issue in a future update.

    3 Problem description and scope

    The problem seems to only exist in XML exports. In… more

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    0 comments  ·  Exporting PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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15. UI Themes

    There needs to be UI themes that don't use the same scheme as MS Office.

    It is like giving a room a clean look by having the walls, furniture and art be monochrome and close to the same shade. Any designer is going to tell you contrast is important. If everything blends together, it becomes more difficult to see, strains the eyes and thus more difficult to use and rather visually unappealing. It needs contrast between elements to guide the eye, making things more efficient and visually appealing.

    Please give us more themes or tap into all the artists that use your products and allow us to create our own themes.

    There needs to be UI themes that don't use the same scheme as MS Office.

    It is like giving a room a clean look by having the walls, furniture and art be monochrome and close to the same shade. Any designer is going to tell you contrast is important. If everything blends together, it becomes more difficult to see, strains the eyes and thus more difficult to use and rather visually unappealing. It needs contrast between elements to guide the eye, making things more efficient and visually appealing.

    Please give us more themes or tap into all the artists that… more

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16. print secured PDF fails in latest Acobat Pro build

    New issue with Acrobat Pro DC 2019.010.20098.
    I am on Mac Mojave, 16.16.7
    Attempting to print a college transcript from Parchment, a Secured PDF. Document Properties, Security tab says Printing should be allowed, but printing fails with "There were no pages selected to print" - see attached screenshot. My office mate has version 2019.010.20071 and can print this document no problem. This is the second bug I have found in this build.

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    0 comments  ·  Printing  ·  Edit…  ·  Delete…  ·  Admin →
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17. url's to jpegs or .psd files

    Hi, I have hundreds of url's and need to save them as the jpegs each URL does belong to our catalogue, and I am assuming there is a straightforward way of converting them with some batch action?

    To be clear I am converting multiple URLs to jpegs or .Psd files and am looking to do it in a batch process

    There must be a way

    1 vote

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    0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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18. Cannot open embedded pdfs in word

    working on windows but I am on Mac

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    0 comments  ·  Share & Collaboration  ·  Edit…  ·  Delete…  ·  Admin →
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19. Adobe Sign doesn't work properly when the requester forgot to sign first

    When the requester forgot to sign, all the other participants will see a blank form and cannot sign. The only solution is to cancel and create a new request.

    1 vote

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    0 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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20. Word, Save as PDF, best for electronic distribution fails with error

    New problem today, 3/7/19 I can no longer save a Word doc as a PDF optimized for electronic distribution. The Word doc itself doesn't seem to matter, happens with different fonts etc.
    In Word, attempt to File -> Save As -> PDF with Best for Electronic Distribution option selected fails with the message Can't Export File. There are three workarounds: 1)Save As PDF with Best for Printing option, 2)Print -> Print to PDF, or 3)click the Acrobat tab in Word and Create PDF icon upper left.
    my setup:
    Mac OS 10.14.3
    Word 16.16.7
    Acrobat Pro DC 2019.010.20098

    1 vote

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    4 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Glad to know that your issue is resolved!

    Cheers!
    Tanvi