10831 results found

1. My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG.

   My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG. I'm on version 20.006.20042.Windows 10.

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   Need Info  ·  4 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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2. [BUG] Filled form-field contents only visible after clicking into the form-field when receiving a filled out form from Mac Users

   When a docx is saved as a PDF (by Microsoft Word 2019 MSO (16.0.12624.20348) 64bit) and form-fields are added in Adobe Acrobat Pro DC 2020.006.20042, and the resulting PDF with formfields is then filled out and saved using Preview.app 2020.006.20042 on a Mac, the resulting PDF hides the filled out content of form-fields. Clicking into the filled form field reveals the contents. The PDF renders fine in other PDF viewer implementations.

   Steps to reproduce:
   1. Create an empty word document and save it as a PDF.
   2. Open the PDF with Adobe Acrobat Pro DC and add a form field
   3. Save the PDF and open it with Preview.app
   4. Fill out the form field and save the changes
   5. Open the saved document with Adobe Acrobat Pro DC

   Result: Formfield contents are hidden behind a blue screen in Adobe Acrobat Pro DC; Other PDF viewers render this correctly, see attached screenshot from Chrome.

   Expected results: Contents of the filled form fields are immidiately readable.

   Attached files:
   - invisible: screenshot of filled out PDF before clicking into the form field
   - visible: screenshot of the filled out PDF after clicking into the form field
   - test-pdf-formfield: Created PDF with formfield
   - test-pdf-formfield-filled: Filled PDF showing display errors in Adobe Acrobat Pro DC
   - Preview.app screenshot of the filled PDF
   - chrome-rendering.jpg: Screenshot of the PDF rendered in chrome

   When a docx is saved as a PDF (by Microsoft Word 2019 MSO (16.0.12624.20348) 64bit) and form-fields are added in Adobe Acrobat Pro DC 2020.006.20042, and the resulting PDF with formfields is then filled out and saved using Preview.app 2020.006.20042 on a Mac, the resulting PDF hides the filled out content of form-fields. Clicking into the filled form field reveals the contents. The PDF renders fine in other PDF viewer implementations.

   Steps to reproduce:
   1. Create an empty word document and save it as a PDF.
   2. Open the PDF with Adobe Acrobat Pro DC and add a form field… more

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   3 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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3. Private commenting on a shared PDF in Document Cloud

   I sometimes need to generate a share link to numerous participants to a PDF for commenting without but would like participants to feel free to annotate safe in the knowledge that their annotations are private and won't be visible to other recipients of the link.

   Would be great to have another little toggle appear after you've said you want commenting that you want to have the comments visible to everyone | only the document owner.

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4. Fill & Sign - Send For Signature Bugs for Dropdown Fields

   Major Issues with dropdown functionality when sending for signature.

   To understand what I mean, certain features that work for text fields don't work for Dropdowns.

   Example 1. - When using the Fill & Sign, send for signatures function text fields allow for blank unrequired fields to be sent for signature. Dropdowns do not. You must apply a value for dropdown to not have errors and the value cannot be a simple space.

   Example 2 - When using the Fill & Sign, send for signatures function text field values that are pre-filled for customers are accepted and not editable (unless specifically designated) for customers. However for values pre-filled in Dropdowns for customers the customer receiving the link has the option to change any Dropdown field regardless of it being designated for them to fill.

   These issues pose a huge problem for our business. We require our salesmen to pre-fill the document for customers and then send for signature. Many times on mobile platforms like iPads. Therefore the lock and read only features don't help in these circumstances. They don't have time to deal with changes properties in the "Prepare Form" tool. These options are also too cumbersome for non tech savvy salesmen who need easy documents to work with.

   Major Issues with dropdown functionality when sending for signature.

   To understand what I mean, certain features that work for text fields don't work for Dropdowns.

   Example 1. - When using the Fill & Sign, send for signatures function text fields allow for blank unrequired fields to be sent for signature. Dropdowns do not. You must apply a value for dropdown to not have errors and the value cannot be a simple space.

   Example 2 - When using the Fill & Sign, send for signatures function text field values that are pre-filled for customers are accepted and not editable (unless specifically… more

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   2 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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5. Combining Files into ONE PDF with files of similar Form Fields

   Trying to combine 12 files into one single PDF. Multiple files have form fields that are similar. Adobe will not combine the files individually and forces me to create a portfolio. When I send the portfolio doc out it cannot be read. What a waste of time. Why can't we combine similar fillable forms with different data into one single document. MAKES NO SENSE.

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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6. Please remove "Please wait while the document is being prepared"

   Please switch off "Please wait while the document is being prepared" displayed each time I open a document. This feature is necessary only for selected users and hampers very much typical program use.

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   7 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since the issue is resolved for you, I believe we can close on this now. Also, we would try to improve the experience for you on your suggestions in the coming future.
   Please feel free to contact us in case of any issue.

   Thanks
   Rachit

7. save sessions

   Hello, can you maybe integrate a way of saving pdf-sessions (multiple tabs saving and storaging at a place, f.e. work, study-subject 1, 2, etc.)

   always have to open up 4-5 tabs in different pathways, it's time intensive!

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   2 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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8. Better customer information, possibility to pause subscription

   It has taken me an hour to get clear information on the options for purchasing Acrobat. I couldn't find any information on how to buy the 'perpetual licence' or what this entailed - nor what the differences are between the subscription and one-time purchase. I had to ask all these questions through an incredibly inefficient online chat. This information should be freely available and transparent for customers - companies generally do this so that customers don't waste hours and end up feeling vaguely conned before they have even bought anything. Apart from that issue, I suggest a subscription service that can be paused. This is because many customers are freelance and work flow is unpredictable. Rather than alienating customers, it would be better to help them and make it easier to commit, by only asking them to pay for the product when they will be using it. I really hope these comments will be read and taken on board but I doubt it.

   It has taken me an hour to get clear information on the options for purchasing Acrobat. I couldn't find any information on how to buy the 'perpetual licence' or what this entailed - nor what the differences are between the subscription and one-time purchase. I had to ask all these questions through an incredibly inefficient online chat. This information should be freely available and transparent for customers - companies generally do this so that customers don't waste hours and end up feeling vaguely conned before they have even bought anything. Apart from that issue, I suggest a subscription service that… more

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9. UNABLE TO FIND IN DETAIL SIGNED AGREEMENTS

   WHEN SIGNED FILES ARE SEARCH UNDER MANAGE WE ARE UNABLE TO FIND THEM. WE ACTUALLY HAVE TO FIND THEM MANUALLY WITH THE DATE IF SIGNATURE

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   Need Info  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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10. More user friendly Adobe Acrobat printer interface

    To have the similar printing capabilities in other platforms. I often work with large size drawings. I print snipets using an 8.5x11 printer. When I get to the outer margin of the page (left-side mostly) I can't print using CURRENT VIEW at ACTUAL SIZE. This is very frustrating. I have to take a 15-step work around setting print box pages/cropping to get what I need. Only then to try and remember not to SAVE the file and the cropped view.

    In AutoCad for example, I can pick my "plot" area using a window box (see files). This gives me the flexibility to print whatever area I need at the scale I want with the printer I want without interruption, frustration, multiple steps, or viewing window limitations.

    In Acrobat, I've provided the issue to demonstrate (see files). In Capture-5 I can't slide left anymore due to the paper size restrictions and there is no additional buffer added in Acrobat. The Printer Preview window isn't interactive and let me slide it left; therefore I loose the left-hand side of the page that I need to include in the printing. This is using Current View and Actual Size selections.

    Please make this more flexible and user friendly. Not everyone PRINTS TO FIT because sometimes those of us need to scale drawings in the architectural/engineering professions.

    Feel free to use me as a test candidate before the NEXT UPDATE when you ADD this. Hopefully this improvement will be sooner than later.

    Thanks. I hope the above suggestion made sense. On another note, even WORD and Excel offer "print selection" options.

    To have the similar printing capabilities in other platforms. I often work with large size drawings. I print snipets using an 8.5x11 printer. When I get to the outer margin of the page (left-side mostly) I can't print using CURRENT VIEW at ACTUAL SIZE. This is very frustrating. I have to take a 15-step work around setting print box pages/cropping to get what I need. Only then to try and remember not to SAVE the file and the cropped view.

    In AutoCad for example, I can pick my "plot" area using a window box (see files). This gives me the… more

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11. Invalid page range error when deleting pages

    Some documents don't use conventional page numbering, especially multi-language instruction manuals. Acrobat DC gives an "Invalid page range" error when trying to delete a range of pages. You should be able to delete pages no mater how the creator numbers them. You have to do a work-around by holding the Ctrl key and highlighting every other page, then you can delete multiple pages. This is time-consuming.

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    4 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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12. Explorer crash when moving files between folders

    When dragging a set of folders/files from one explorer window to another, Explorer crashes. The event viewer entry indicates the faulting module to be PDFShell64.dll. This occurs randomly on Windows 10. Acrobat version is 20.006.20034

    Faulting application name: explorer.exe, version: 10.0.18362.628, time stamp: 0xc3041aa6
    Faulting module name: PDFShell64.dll, version: 20.6.20034.39303, time stamp: 0x5e39c602
    Exception code: 0xc0000409
    Fault offset: 0x000000000001e31c
    Faulting process id: 0x6164
    Faulting application start time: 0x01d5f626a4f2c558
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell64.dll
    Report Id: cf7f8efc-c2ce-4a3b-a242-265b90447045
    Faulting package full name:
    Faulting package-relative application ID:

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13. Keep comment date the original date when notes are added later, additional notes should not change original date comment was made

    When we add a COMMENT there is a DATE attached. If we go back to the comment and have to make follow up notes, the DATE changes. It should NOT change. We need to see ORIGINAL comment dates. We need the option to keep the ORIGINAL comment date and make follow up comments inside the original without changing the DATE

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14. Schedule Reminders in Acrobat

    Please add functionality so that a user can schedule reminders for an Adobe Sign agreement from within Acrobat DC. Right now, you can only send a 1-time reminder from Acrobat, you need to log in online to add a scheduled reminder.

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15. Tool bars

    Would be great if more customization would allow user to choose to see only the tools they would like to see. Way too many tools on tool bar that are not used. The unused ones take up space that I would prefer to have the tools i use often occupy. Results in multiple unnecessary clicks to access the tools I do use. I have customized the quick tool bar but when reviewing a document in portrait mode only 2 of those are displayed - and can only access the others with additional clicks. Meanwhile many are displayed that I have no use for. Makes the work I do less efficient - not a benefit by using Adobe DC

    Would be great if more customization would allow user to choose to see only the tools they would like to see. Way too many tools on tool bar that are not used. The unused ones take up space that I would prefer to have the tools i use often occupy. Results in multiple unnecessary clicks to access the tools I do use. I have customized the quick tool bar but when reviewing a document in portrait mode only 2 of those are displayed - and can only access the others with additional clicks. Meanwhile many are displayed that I have… more

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16. Ability to disable saving/downloading by signers

    Allowing signers to download and save their signed version of the document allows for various versions of the document to be floating around and if the content includes sensitive information, the ability to use adobe sign is severely limited since the ability to download and save the document is a major security concern.

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17. Compare bug when compare to Acrobat 7

    We do the compare output with Acrobat DC latest Release with Acrobat 7. and our comparision finding are listed in the spread sheet "Compare report case study_V1".

    we find 4 major issues. in Acrobat DC when compare to 7

    Bug Report

    If First character roman and rest of the character was set in bold it not shows in Acrobat DC

    Soft hypen changes does not show in compare report

    Paragraphs Ist line indentation not shown in DC

    If there is 1 line space before the paragraph in this scenario

    Please refer the spread sheet and pdf attached

    Thanks
    Ganesh.R

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18. Save guides in Acrobat Pro

    Hello Adobe/Acrobat Team,

    Please add an option to save guides when saving PDFs. Having to reset guides each time I open a document is frustrating.

    Thank you

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19. BUG: Form Fields Disappear, Can't Modify Name or Tooltip

    Fields become "ghost fields"; they still show up in the sidebar on the right and you can still open their properties. However, you cannot select the form field and type text in it. You also can't change the properties, like name and tooltip fields; when you try to, and click away from the field you just changed, they revert back with no notification. This happens every time I open this file in a different application, such as an Accessibility plug-in called CommonLook, and has happened with other files too. Fixing tags in the plug-in causes forms to break in Acrobat, which means I have to go back and fix the form fields in Acrobat, which messes up the tags and tag order again... etc. etc.

    Fields become "ghost fields"; they still show up in the sidebar on the right and you can still open their properties. However, you cannot select the form field and type text in it. You also can't change the properties, like name and tooltip fields; when you try to, and click away from the field you just changed, they revert back with no notification. This happens every time I open this file in a different application, such as an Accessibility plug-in called CommonLook, and has happened with other files too. Fixing tags in the plug-in causes forms to break in Acrobat,… more

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20. Could not activate Adobe Acrobat Pro 2017 on macOS Catalina 10.15.3

    Operating System: macOS Catalina 10.15.3
    Adobe Acrobat Pro 2017 Release: 2017.011.30158

    Steps to reproduce:
    1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
    2. Upgrade that mac to 10.15.3
    3. Got a new laptop and transfer all applications from old one to new one
    4. Upgrade the new laptop's macOS to 10.15.3 as well
    5. Try to open Adobe Acrobat Pro 2017
    6. Acrobat Pro 2017 request signing in
    7. Click on "Sign in Now"
    8. Window titled "Acrobat Licensing Application" appears with blank content
    9. Waited for hours and nothing is going on

    Fixes tried:
    1. Tried uninstall Adobe Acrobat Pro 2017 using the "Acrobat Uninstaller App" and also the "Adobe Reader and Acrobat Cleaner Tool" from https://labs.adobe.com/downloads/acrobatcleaner.html
    2. Reinstall Adobe Acrobat Pro 2017 using the DMG file downloaded from: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

    CD Part Number ESD
    
    CD Description Acrobat Professional Acrobat2017WebWWMUI.dmg,Acrobat2017WebWWMUI.xml,proxy.xml
    Build Date = 20200129215135

    1. Install using this downloaded DMG image
    2. Open "Adobe Acrobat.app"
    3. Required activation and clicked on "Sign In Now"
    4. Same situation again

    Tried running Acrobat under "sudo" and give "Full Disk Access" in settings. Both did not help.

    The blank window can be closed by clicking the red cross at the upper left corner and select "Yes" to close the window. After closing the licensing tool, two processes named "AcroCEF" and "AcroCEF Helper" were left running. Every time I tried the above procedure, these two processes will also run. Killing these two processes before trying again did not help either.

    Operating System: macOS Catalina 10.15.3
    Adobe Acrobat Pro 2017 Release: 2017.011.30158

    Steps to reproduce:
    1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
    2. Upgrade that mac to 10.15.3
    3. Got a new laptop and transfer all applications from old one to new one
    4. Upgrade the new laptop's macOS to 10.15.3 as well
    5. Try to open Adobe Acrobat Pro 2017
    6. Acrobat Pro 2017 request signing in
    7. Click on "Sign in Now"
    8. Window titled "Acrobat Licensing Application" appears with blank content
    9. Waited for hours and nothing is going on

    Fixes tried:
    1.… more

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    16 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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