11183 results found

1. Can we have the old one back. This is too cumbersome.

   So hard to use and wastes so much of my time looking for things.
   I just need the preview/navigator on the side so I can rotate or crop and a highlighter in the tools and the hand to move the page around. Every time I open a file it defaults back to nothing I can use. Please bring back version 10

   9 votes

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   2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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2. make home screen go away after closing PDF file in Acrobat DC

   make home screen go away after closing PDF file in Acrobat DC. Add option for preferences to disable the 'application frame'. This is super annoying as every time you close a pdf you have to press command W on the keyboard twice to close the windows.

   5 votes

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   11 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we haven’t got further updates from you on this. We are closing this issue for now.
   Please reach out to us again if you have further concerns

   Thanks
   Ayush

3. add comment shortcut on the toolbar

   Add "VIEW COMMENTS" shortcut to toolbar?
   - Is this gone? I can't seem to find where to add it PERMANENTLY.
   - We use Acrobat for proofing and I have to reopen the "view comments" on EVERY FILE our to see any corrections listed in the comment boxes.

   7 votes

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4. Stack crash when using Advanced Search on Windows 7

   When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

   Problem signature:
   Problem Event Name: APPCRASH
   Application Name: Acrobat.exe
   Application Version: 15.16.20039.54196
   Application Timestamp: 5728a758
   Fault Module Name: StackHash_f1a3
   Fault Module Version: 6.1.7601.24094
   Fault Module Timestamp: 5abedfcd
   Exception Code: c0000374
   Exception Offset: 000ce9fb
   OS Version: 6.1.7601.2.1.0.256.48
   Locale ID: 3081
   Additional Information 1: f1a3
   Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
   Additional Information 3: 491b
   Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

   1 vote

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   Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Sorry to hear that you’re facing while using Find tool.
   In order to reproduce the issue in-house, can you please provide the following details :

   1. Please tell us the version of your Acrobat/Reader.
   2. Could you please share the workflow that you’re trying to perform using the Find tool?
   3. It will be great if you could share the crash dump with us.

   How to create crash logs on Windows environment?
   1. Retry the scenario where Acrobat crashes
   2. Do not close the pop-up when Acrobat crash
   3. Open Task manager
   4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
   5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   - Open Run process (Win+R)
   - Type temp
   - Logs file will be available here with name “Acrobat.DMP” or “Acrobat(n).DMP” if there are other Acrobat dumps exist.

   Please follow the steps to share the crash logs using Adobe send – https://cloud.acrobat.com/send
   – Open this link.
   – Click on “Select files to Send”.
   – Click link “Choose file from my computer” and select the file
   – Click on “Add Files”, if you have more files to add.
   – Click on Create Link.
   – Share this link with us.

   For getting the version of the application (Adobe Acrobat/Reader DC)
   1. Open the Adobe Acrobat/Reader DC application in your machine.
   2. Click on the ‘Help’ menu in the application.
   3. Click on ‘About Adobe Acrobat/Reader DC…’.

   Thanks,
   Adobe Acrobat DC Team

   Hi,

   Sorry to hear that you’re facing while using Find tool.
   In order to reproduce the issue in-house, can you please provide the following details :

   1. Please tell us the version of your Acrobat/Reader.
   2. Could you please share the workflow that you’re trying to perform using the Find tool?
   3. It will be great if you could share the crash dump with us.

   How to create crash logs on Windows environment?
   1. Retry the scenario where Acrobat crashes
   2. Do not close the pop-up when Acrobat crash
   3. Open Task manager
   4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
   5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   - Open Run process (Win+R)
   - Type temp
   - Logs file will be available here with name “Acrobat.DMP… more

5. In Team licensing, activations should be linked to a combination key of emailId and computer name or someother unique key parameter

   The team license has an assumption:
   One license can be assgined to one "emailId", which can be activated across two computers.

   PROBLEM:
   Consider a person who has 4 computers, all of them belong to the same person (same EMAIL ID).
   In the admin console the admin assigns 2 licenses to same "email Id".

   The user activates 2 out of 4 computers with one license.
   Next, upon trying to activate the 3rd computer with the second license with the same "email Id", the activation fails.

   This is an incorrect licensing design.

   Idea state: Even in a non-commercial team license situation, the serial number must be generated to uniquely identifying the installation. This unique installation must be validated against the acceptable number of activations and then authenticated.

   The authentication cannot be based on the EMAIL IDs.

   The team license has an assumption:
   One license can be assgined to one "emailId", which can be activated across two computers.

   PROBLEM:
   Consider a person who has 4 computers, all of them belong to the same person (same EMAIL ID).
   In the admin console the admin assigns 2 licenses to same "email Id".

   The user activates 2 out of 4 computers with one license.
   Next, upon trying to activate the 3rd computer with the second license with the same "email Id", the activation fails.

   This is an incorrect licensing design.

   Idea state: Even in a non-commercial team license situation, the… more

   5 votes

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Hi,

   Thanks for the feedback. I will put forward your feedback to concerned team.

   There is a workaround for your issue to use email alias for the same email ID. For example in gmail user has ability to create aliases as youremailid+account1@gmail.com, youremailid+account2@gmail.com and mails sent to anyone of these will land in youremailid@gmail.com. Something like these can be setup for your teams. And, you can use above two “different” email ids as two Adobe IDs for the same person.

   Thanks,
   Karan

6. Warning when closing multiple tabs in Adobe Acrobat Pro DC

   Adobe Acrobat Pro DC should give a warning message that multiple tabs are being closed. This helps just in case the user has inadvertently entered a keyboard command (like Command-Q in macOS) instead of pressing Command-tab to switch to another open application.

   1 vote

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we Haven’t Heard back from you for so long, We are closing this issue.

   Please feel free to reach out to us for any other concerns if you have,

   Thanks
   Ayush Jain

7. Set Default Font for Edit Tool

   Why can we not set a default font in our editing tool. One already seems to be the default, but I can't change it.

   37 votes

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   Resolved  ·  30 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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8. File name is illegal when saving the extracted PDF (Japanese version)

   Acrobat DC 2018.009.20050 / Windows
   Application Language : Japanese

   1. extract PDF
   2. save this PDF
   3. don't save and displayed "The file name is not valid."（「ファイル名は有効ではありません。」）

   This problem is because the reserved character ":" of WIndows is included.
   There was no problem with the previous version, and language "English".

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   6 votes

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   0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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9. Highlighting in Read or Full Screen mode

   How do I highlight test in Reading Mode or Full Screen mode? As far as I see, the highlighting tool (and probably many other tools) switch off in these screen modes and even the pin button does not change this.

   5 votes

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   2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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10. Add auto-refresh (option) for externally modified PDF files

    When you work on presentation or anything else in another application (e.g. Keynote or PowerPoint) you can browse the final result of slides in PDF format by using Acrobat Reader. In this cases every time you export updated version of the PDF file you have to close the older version, and reopen the file. It's really annoying and takes a lot of time.

    I personally experience it while working with LaTeX that doesn't have a viewer. So, you quite often "export" to PDF and view via Acrobat. I have already seen other people that look for this feature and gave exactly the same scenario.

    I can understand that having it enabled by default could be risky. For example when user edit some forms and this could destroy his work. This is why I think it should be an option - disabled by default. Or simple detect forms and disable auto-refresh only for these files.

    Thank you :-)

    When you work on presentation or anything else in another application (e.g. Keynote or PowerPoint) you can browse the final result of slides in PDF format by using Acrobat Reader. In this cases every time you export updated version of the PDF file you have to close the older version, and reopen the file. It's really annoying and takes a lot of time.

    I personally experience it while working with LaTeX that doesn't have a viewer. So, you quite often "export" to PDF and view via Acrobat. I have already seen other people that look for this feature and gave… more

    3 votes

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11. Windows Acrobat XI save as problem

    In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
    Steps to eproduce:
    1. Open the Demo File.pdf and click "Save As" in File tab.
    2. Give a name and save it somewhere.
    3. Reopen the new file you will easily find it is not the same as Demo File.pdf

    • 

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    3 votes

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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    Need Info  ·  amukherj responded

    Sorry to hear your problem.
    Unfortunately, Acrobat XI is no longer a supported version.
    Try out the latest, Acrobat DC. If the issue persists, let us know.
    You can get Acrobat DC here:
    https://acrobat.adobe.com/us/en/free-trial-download.html

12. forgotten my acrobat password to edit

    I somehow have put a password on acrobat where it automatically puts paswords on all of my documents and i cant remeber what the password is.... this means i and others can open documents but we cant edit them????

    2 votes

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    Started  ·  5 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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13. Calulations are difficult why can't it just cary them over from word or excell

    Why not make the math table calculations carry over from word and excel instead of having to use java. Even the tools don't even subtract or divide.

    2 votes

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    0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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14. play video embedded in pdf on mobile device

    I can create a pdf with embedded video and email it, but the video can't be seen or accessed on a mobile device. Most businesses use email that is read on their mobile devices, so an attachment with a small video can't be seen.

    5 votes

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15. Won't remember magnification setting

    Adobe Acrobat Pro won't remember magnification setting (fit page) after save and close. If I reopen the file after quitting Acrobat it shows the previous default setting. If I force quit and reopen then the change shows. Seems its caching the old settings unless I force quit to clear.

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    2 votes

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    Resolved  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    You can get your desired results by following the below steps:
    1) Open a pdf
    2) Right click and go to document properties.
    3) click on initial view tab
    4) Select desired ‘Window options’ & save

    After doing the above steps whenever you relaunch the pdf, you’ll get the desired page fit (you selected).

16. editing forms need live cycle????????

    why do we pay for creative cloud and now can't edit a form to enter a simple date. when trying to edit a w9 form for instance, i am asked to use life cycle to do so and that requires an additional monthly subscriptions???????????????????? this is bad.

    4 votes

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    1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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    Need Info  ·  Bilal Ansari responded

    You don’t need to edit the form to enter the date. Simply click on the field and start typing.

17. [Bug report] Unable to locate the Paper Capture recognition service under Acrobat DC Pro

    Fail to locate the path of OCRLibraryInf.dll.

    Problem exists every time when attempting to export a PDF file to .docx file or text recognition under "Enhance Scans" tab

    I have attempted to restart the computer and even reinstall the software/ perform cleaner tool, but the problem remains unsolved.

    Environment: Windows 10 Home 64bit version
    Other related applications: Readiris Pro 15, Acrobat X Pro, Adobe CS6 Design and Web Premium

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    1 vote

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    4 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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    Under review  ·  Lovekesh garg responded

    Please run Acrobat Cleaner, reinstall Acrobat and then copy the files from the Paper Capture folder to the plug_ins folder.

    You can found Acrobat cleaner at http://labs.adobe.com/downloads/acrobatcleaner.html

    You can also go to the link for more details
    https://forums.adobe.com/message/7620746#7620746

    Thanks.

18. Combine two small pages and create one single page

    When I scan two pages and crop them, they are smaller or equal to an 8.5 x 11 sheet of paper. I want to be able to take the two pages and make them just one single page. There are many times that I have scanned something that had just a couple lines at the top of the second page. I may want to be able to shrink that to fit it all on one page. I think there should be options for doing that. Since people are trying to be more and more digital to store information and use tablets, these features are needed to be able to get away from paper.

    When I scan two pages and crop them, they are smaller or equal to an 8.5 x 11 sheet of paper. I want to be able to take the two pages and make them just one single page. There are many times that I have scanned something that had just a couple lines at the top of the second page. I may want to be able to shrink that to fit it all on one page. I think there should be options for doing that. Since people are trying to be more and more digital to store information and use… more

    14 votes

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    3 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Thanks for your feature request. We are reviewing it.

    - Tanvi

19. Mobile adobe acrobat app - to be able to combine pdf files

    To be able to combine pdf files using mobile adobe acrobat application

    2 votes

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20. One Click Sub-Folder Integration in PDF Portfolio

    When you combined individual subfolders within a master folder when creating a PDF Portfolio, the previous Acrobat Pro allowed you to do this feature with one click. The current Acrobat Pro DC software requires that you create a portfolio and manually add the individual folders. Please add back the option for the one-click subfolder integration!

    10 votes

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    2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for sharing your request. We have taken your feature request which will be prioritized based on other backlog items.
    We will keep you posted on its status.

    Thanks
    Tanvi