14399 results found

1. I downloaded the trial version of Acrobat Pro DC and the trail version overwrote my Acrobat Pro XI without requesting my permission. I had

   Trial versions should not over write existing programs without any warning!!!!

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

2. Highlighter

   Reporting a bug - I have Adobe XI Pro on a Macbook Pro using Sierra 10.12.3. The highlighting tool selects text but will not actually impose a color over the selected text. Any ideas?

   3 votes

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   Resolved  ·  4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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3. Acrobat create pdf feature in PowerPoint for Mac

   When creating a pdf from a powerpoint presentation which contains web hyperlinks, the links do not work when the pdf is created.
   Please can you fix this bug - it works on PC but on Mac.

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   You can achieve this by converting the PowerPoint presentation from Acrobat via Tools > Create PDF workflow.
   Please ensure that checkbox to Use Acrobat Cloud service is checked while selecting the file.

   Thanks
   Tanvi

4. score out

   There should be a score out feature in the "Editing PDFs" window.
   This function is currently only possible via the "comments".

   3 votes

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   Under review  ·  1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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5. Bug report: Acrobat.exe - Einsprungpunkt nicht gefunden

   Hi, when I open Acrobat pro DC I get an constant error message. see the attached file.

   I already repaired the installation but with no success. what can I do?

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

6. Action Wizard causes crash

   I've created an Action Wizard that does the following:
   -Runs Preflight to convert to PDF/A-1a
   -Saves to a Local Folder, appending "_A-1a" to the end of the file name.

   That's it. I can run this Action Wizard on individual PDFs no problem. But when I use the "Add Files..." option to run this wizard on multiple files, the Action Wizard begins, but crashes Acrobat after the first file. This has been the case for the last few updates to Acrobat DC (15.23.20056.213124), but did used to work with Acrobat DC and previous versions of Acrobat. This is on macOS 10.12.3.

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   Need Info  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Accessibility: Tag Undo/Redo
   3 votes

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   Resolved  ·  1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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8. Dark UI

   Industry standard Dark UI option

   3 votes

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   Resolved  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Compare side by side view

   Want to compare 2 pdfs while viewing those side by side. Basic differences should automatically be captured.

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   Resolved  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. We Reached the Moon with 64 KB. Why Does a PDF Need 500 MB RAM?

    I honestly do not even know where to begin. Adobe Acrobat Reader used to be a great tool. Now it takes ages just to open, it is incredibly sluggish, and it consumes around 500 MB of RAM simply to display a train ticket. This comes at a time when companies everywhere are trying to reduce memory usage. The application is bloated with hundreds of features that only work with a subscription, and I have no idea why they are even being shown in the first place. On top of that, there are AI features that I definitely do not want to see enabled or advertised by default.

    Adobe seems to have completely lost its focus on customer needs and is simply adding more and more features without listening to users. It is a classic problem of many large companies today. Years ago, people reached the Moon with just 64 KB of memory, yet today 500 MB apparently is not even enough to open a document efficiently.

    My urgent recommendation is to go back to the drawing board and develop a PDF viewer that people actually want to use again. For opening a simple PDF document, I consider anything above 50 MB of RAM usage excessive, even by today's standards. A document should open and close within one or two seconds, not make users wait while unnecessary features and background services load.

    I honestly do not even know where to begin. Adobe Acrobat Reader used to be a great tool. Now it takes ages just to open, it is incredibly sluggish, and it consumes around 500 MB of RAM simply to display a train ticket. This comes at a time when companies everywhere are trying to reduce memory usage. The application is bloated with hundreds of features that only work with a subscription, and I have no idea why they are even being shown in the first place. On top of that, there are AI features that I definitely do not want… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. "Ask AI Assistant" not working

    The "Ask AI Assistant" function does not produce any answer when I type in a prompt. When I ask something, it stays at "Making progress..." for 10-15 minutes before showing following error message: "Something went wrong... Please try again". See attached screenshots.

    Can anyone help me?

    Best,
    Patrick

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    1 comment  ·  Generative AI  ·  Delete…  ·  Admin →
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12. "New! Edit text in your uploaded document on the next page" pop up is forcing me to the top of the window

    When routing a document using goggle chrome adobe sign, after I select the document and move onto the page where I add signers, the pop up keeps forcing me back to the top of the page and out of the the text boxes where I am trying to type names/emails for signers, making it impossible to add the signers and route the document.

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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13. Acrobat does not support Windows Virtual Desktops correctly

    I am trying to use two Windows virtual desktops to separate my work activities. However, whenever Acrobat is already open on Desktop 1, opening a PDF from Desktop 2 always switches back to the existing Acrobat window on Desktop 1. As a result, I cannot effectively use virtual desktops with Acrobat, since documents do not stay within the desktop where they are opened. In my opinion, supporting Windows virtual desktops properly is a fundamental productivity feature for professional users. I hope Adobe can improve this behavior in a future release.

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14. Protected mode becoming mandatory

    A post was made regarding Sandbox/Protected mode becoming mandatory, but I would like this option to remain available.
    There are many cases where features do not work correctly unless this mode is turned off, and disabling it serves as a necessary workaround.
    Additionally, since there are plugins that are no longer in active development, losing the ability to use them would be a major inconvenience.

    2 votes

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15. Cannot save to server in Protected Mode on MacOS

    Protected Mode is preventing us from saving edited PDF files to our local server. We also cannot extract individual pages from PDFs to our server. We are on Acrobat 2026.001.21771 and macOS 26.x. Turning off Protected Mode allows saving and extracting as usual, but we understand that this will no longer be an option after October 2026. Please resolve.

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16. Acrobat 26.002.21931 creates 10,000+ USER objects / 12,000+ windows, exhausts Windows desktop heap and freezes the PC

    BUG REPORT

    Product: Adobe Acrobat (64-bit) 26.002.21931, Continuous track, Creative Cloud subscription
    OS: Windows 11 Home 25H2, build 26200.9550
    Hardware: Dell XPS 17 9710, Intel i7-11800H, 64 GB RAM, NVIDIA RTX 3050 Laptop

    SUMMARY
    Since mid-September 2026 my laptop froze completely 8 times (screen locked, no input, Sign out hangs, only the power button works). Windows never blue-screened. Each freeze is preceded by the System event log entry Win32k 704 "A desktop heap allocation failed", followed by Explorer.EXE, ctfmon.exe and dwm.exe crashing.

    A per-process monitor running every minute shows Acrobat.exe is the process filling the desktop heap:
    - 2026-09-23 14:17 -> 14:18: Acrobat.exe went from 205 to 10,000 USER objects (the per-process cap) within one minute, right after a second Acrobat window opened a PDF. Session total went 3,577 -> 13,241. The PC froze about 30 seconds later.
    - 2026-09-23 14:42: a freshly launched Acrobat.exe, sitting on the Home screen with NO document open, owned 12,105 top-level and child windows (counted with EnumWindows/EnumChildWindows). Every other process on the machine combined owned about 650.
    - Even idle, Acrobat.exe holds about 1,390 windows for hours.

    STEPS TO REPRODUCE (on my machine)
    1. Launch Acrobat, stay on the Home screen. Count windows owned by Acrobat.exe (Process Explorer or EnumWindows): ~1,400 immediately, sometimes >12,000.
    2. Open a PDF in a second Acrobat window. USER objects for Acrobat.exe jump to the 10,000 cap within a minute.
    3. Once the interactive desktop heap (default 20 MB) is exhausted, Windows logs event 704 and the shell crashes; the PC must be power-cycled.

    EXPECTED RESULT
    Acrobat holds a few hundred windows/USER objects like any other desktop app.

    OBSERVED RESULT
    Thousands of windows at idle, 10,000 USER objects after opening a PDF, desktop heap exhausted, whole PC frozen.

    WORKAROUNDS
    - Uninstalling Acrobat 26.002.21931 (2026-09-23). No freeze since.
    - Raising the interactive desktop heap to 40 MB only delays the freeze.

    SETTINGS AT THE TIME
    - Generative AI features were enabled during the freezes; the 12,105-window burst happened with them still enabled.
    - Acrobat was the default PDF handler.

    I can provide the per-minute CSV log of USER/GDI/window counts per process for 2026-09-22/23, Windows System and Application event log extracts around each freeze, and a snapshot of all processes at the moment of the 704 event.

    BUG REPORT

    Product: Adobe Acrobat (64-bit) 26.002.21931, Continuous track, Creative Cloud subscription
    OS: Windows 11 Home 25H2, build 26200.9550
    Hardware: Dell XPS 17 9710, Intel i7-11800H, 64 GB RAM, NVIDIA RTX 3050 Laptop

    SUMMARY
    Since mid-September 2026 my laptop froze completely 8 times (screen locked, no input, Sign out hangs, only the power button works). Windows never blue-screened. Each freeze is preceded by the System event log entry Win32k 704 "A desktop heap allocation failed", followed by Explorer.EXE, ctfmon.exe and dwm.exe crashing.

    A per-process monitor running every minute shows Acrobat.exe is the process filling the desktop heap:
    - 2026-09-23 14:17… more

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17. Export AI Assistant conversations as Markdown with citations

    I am using Acrobat AI Assistant on long PDFs, and the hardest part isnt asking the first question, its keeping track of why an answer changed. Please add an export for the current AI conversation as plain Markdown, including the source page references and the prompt order.Right now I copy each answer by hand, then a long document or a context reset makes the notes pretty hard to audit. A small "Export conversation" button would help people compare prompts, save research notes and spot when context was dropped. This plain-language explanation of context windows describes the sort of problem I'm running into: https://arsentev.ai/guides/context-window-explained. The export dont need fancy formatting. Date, document name, prompts, answers and citations would be enough, maybe with a warning before any document text leaves Acrobat. It'd also be useful if we could choose current chat or all chats for that PDF because those arent always the same thing in practice.

    I am using Acrobat AI Assistant on long PDFs, and the hardest part isnt asking the first question, its keeping track of why an answer changed. Please add an export for the current AI conversation as plain Markdown, including the source page references and the prompt order.Right now I copy each answer by hand, then a long document or a context reset makes the notes pretty hard to audit. A small "Export conversation" button would help people compare prompts, save research notes and spot when context was dropped. This plain-language explanation of context windows describes the sort of problem I'm… more

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18. Make Selected Comments More Visible in the Right-Hand Panel

    Please add an option to make the selected comment in the right-hand panel a bright color so you can see which one is selected. I don't know why this has never been a option to be able to choose colors of the highlighted/selected comment.

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19. AI screen says, "I'm unable to access the content due to technical issues"

    I am trying to have the AI summarize and assist me with the task but it keeps failing to actually access the content.

    2 votes

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20. sucription

    i got sbcription but not able to login

    2 votes

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