668 results found

1. Why can't i find any real help?

   Why can't i talk to an expert about the issues I'm having? All the tutorials are much too basic and scrolling through all the reams of posts is exhausting and never results in an answer. I need advice on how to save a pdf. file with radio buttons and fillable sections so i can send it to a client for completion. Why is there no detailed best practice on how to use pre-flight so that forms work for your clients?

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   Need Info  ·  2 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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2. Ability to view from "bottom to top" in addition to "top to bottom"

   I edit PDF documents and need to look consistently at different sections of each page at a time. Currently, I need to just look at the bottom section of each page, while zoomed in. If I go to navigate to the next page, the view automatically goes to the top of the next page which necessitates me scrolling down each time. I'd love functionality where you can navigate to the next page and you'd be "anchored" at the bottom of the page rather than the top. Thanks! : )

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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3. Mouse Scroll wheel - press for panning

   When working in CAD / DTP programs in Windows, almost all use scroll wheel also as panning tool (hand) when wheel is pressed down. As page manipulation is one of basic actions when viewing maps, plans etc. in Acrobat, it is very annoying that Acrobat acts differently as other programs.

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4. Why quit supporting software and creating new when the old doesn't even work right?

   Message from Adobe: "If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.

   In case your concern is not addressed in the latest version, please report the issue against Acrobat DC."

   I will translate this for you.

   If you have software that you love and that works, that is responsive, and that is stable, please stop using it. We have something fantastic for you!

   The interface is impossible to learn and understand,
   It regularly crashes,
   The scroll bars don't work,
   It regularly crashes,
   Signing documents is unusable. I stopped using it. I now use DocuSign.
   It regularly crashes,
   The forms engine is now unusable,
   It regularly crashes,
   Critical tasks are placed in absolutely stupid and inefficient places,
   It regularly crashes,
   It hangs on opening,
   It regularly crashes,
   It hangs when working,
   It regularly crashes,
   It hangs when closing,
   It regularly crashes,

   And it is slow beyond frustration, even approaching unusable.

   Does Adobe monitor this? This is unreal to have this many complaints about something with absolutely no response that I have seen from adobe. It is like they are purposefully hiding and waiting for it to fix itself.

   If Adobe is trying to make it easier for touch screens, just knock it off. People that do what most of these people do are not using a touch screen.

   One more letter in my exercise in futility. Take care everyone. I doubt Adobe is able or willing to respond and FIX THE PROBLEMS!!!!!!!

   Message from Adobe: "If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.

   In case your concern is not addressed in the latest version, please report the issue against Acrobat DC."

   I will translate this for you.

   If you have software that you love and that works, that is responsive, and that is stable, please stop using it. We have something fantastic for you!

   The interface is impossible to learn and understand,
   It regularly crashes,
   The scroll bars don't work,
   It regularly crashes, … more

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5. DC Pro ctrl+a functionality

   When DC Pro is set to single page display (scrolling is easier/more precise) ctrl+a only selects the current page

   Adobe say this is not a bug, but I believe it is because ctrl+a should select all, not just the page being viewed

   As this basic functionality is altered by a simple setting it is a bug

   So they suggested making a feature request

   Please make DC Pro select all (not just the current page) when the select all shortcut is used while in single page mode

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6. Acrobat PDFMaker -- incorrect and inconsistent page size printing from Excel

   When printing an Excel workbook, if any of the tabs have "autofit" turned on, or a Shrink to Fit percentage, the output PDF has different size pages, rather than being shrunk to fit.

   For example, print a simple workbook tab with 90% scaling on 8.5x11 paper, and the PDF created measures 9.44x12.22 inches. It should be 8.5x11 inches.

   This causes strange behavior during continuous scrolling, as the user expects to see the same size page boundary (A4/Letter) and they are all different. Other non-Adobe PDF software does not do this.

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you please share a sample excel file exhibiting this issue?

   Thanks
   Tanvi

7. Please make my life easier

   1. I would like to be able to prepopulate the Layout and Magnification options under Initial View in Document Properties and also the language in the Advanced tab.
   2. I use to be able to see the file size for my recent documents on the home page...I can't anymore. Sad face.
   3. When I OCR, sometimes images are rotated. I would like for there to be an option where the images are left alone after the OCR.
   4. Scrolling among the languages for the OCR is challenging.
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8. Scroll wheel for zoom should just automatically work.

   Scroll wheel for zoom should just automatically work. having to go in and enable, focus or set it up is stupidly detailed and costs me time

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9. Need to be able to scroll thumbnails with Wacom tablet

   Need to be able to scroll the thumbnail view with Wacom tablet

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10. Allow resizing of side panel (tab order, etc.)

    Please allow resizing/expansion of the side panel used for formatting and tab order, etc. There is a horizontal scroll bar on the bottom, but if you have longer field names, it is inconvenient to have to scroll back and forth. For those with wider monitors, this should be expandable horizontally or a pop-out window that is expandable.

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11. Bug with function bookmrk.GetByTitle. It stoped working as it should on Windows 7

    function bookmrk.GetByTitle stoped working as it should. It worked properly early. We tried to reinstall then Acrobat, but it didn't help.
    Windows 7. Acrobat Pro DC 2021.007.20102
    Error in the following VBScript:

    Set MainPartDocument = CreateObject("AcroExch.PDDoc")
    MainPartDocument.Open("C:\1\1.pdf")
    Set bookmrk = CreateObject("AcroExch.PDBookmark")
    'on the next line function returns False, although the "bookmark" exists in the file. GetByTitle actually can't get the bookmark.
    res = bookmrk.GetByTitle(MainPartDocument, "bookmark")
    msgbox res
    if res then
    msgbox "bookmrk exists " & bookmrk.GetTitle
    end if

    It looks like a bug. The problem was solved by installing Acrobat Reader on the PC additionally to Acrobat Pro. We noticed, that the problem reproduced only on PC's with Pro version only.

    function bookmrk.GetByTitle stoped working as it should. It worked properly early. We tried to reinstall then Acrobat, but it didn't help.
    Windows 7. Acrobat Pro DC 2021.007.20102
    Error in the following VBScript:

    Set MainPartDocument = CreateObject("AcroExch.PDDoc")
    MainPartDocument.Open("C:\1\1.pdf")
    Set bookmrk = CreateObject("AcroExch.PDBookmark")
    'on the next line function returns False, although the "bookmark" exists in the file. GetByTitle actually can't get the bookmark.
    res = bookmrk.GetByTitle(MainPartDocument, "bookmark")
    msgbox res
    if res then
    msgbox "bookmrk exists " & bookmrk.GetTitle
    end if

    It looks like a bug. The problem was solved by installing Acrobat Reader on the PC additionally to Acrobat Pro. We noticed,… more

    3 votes

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12. Comments in Overview don't load

    Hi there
    I got an Issue, where when opening the Comment-Tool not all Comments where visible. First I had to scroll through all pages to get them in the overview. This issue stays even if the comments got the check and the document is closed and opened again.

    Attached you find the file with the Error.

    Environment: macOS 11.4, Adobe Acrobat Pro DC V 2021.005.20058.

    Fix this issue as soon as possible. otherwise this overview is not reliable

    • 

    5 votes

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13. Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span ISSUE FOR NEWEST UPDATE

    I am experiencing a similar issue that was written in this bug report "Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span". It appears that others have encountered this issue as well, but since the form was posted in 2019, I want to ensure it hasn't already been marked as resolved. Here is a link to this post (https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/37571164-bug-pdf-tag-panel-does-not-match-reading-order-t)

    My situation is similar to the original post, but I am facing an issue with converting a Microsoft Word document to a PDF. Although the document appears correctly, the reading order(viewer panel) is incorrect. To replicate the issue, I saved the document as a PDF in Microsoft Word and opened it in Adobe to run an accessibility check. While Adobe recognizes the original tags created in the Word document in the Tags panel of the accessibility tool and the bookmarks appear to have the correct structure, the order viewer panel displays everything as a large mass of span and does not reflect the proper tag structure from the tag panel. I am using a Mac for this entire process.

    Please refrain from mentioning any inability to perform this task on a Mac. I have not encountered any issues with this task prior to the update. The issue is more likely to be a problem where the Adobe Acrobat is not coded correctly or is failing to make sure that Tag panel information is reflected in the viewer panel(Reading order) correctly.

    Here is what the original post said about the issue:

    ---

    This issue of InDesign and Acrobat incompatibility in regards to Acrobat displaying all spans even when the Reading Order is correct has been around for over two years. We deserve to know what Adobe is doing about it.

    Acrobat Team acknowledges the problem and blames InDesign:

    "It's actually not an Acrobat issue, it's an issue with InDesign and how it's generating the Content that Acrobat is displaying correctly"

    https://forums.adobe.com/message/10005333#10005333

    InDesign Team acknowledges the problem and blames Acrobat:

    "You'd have to talk to the Acrobat team about why they display in the Tags panel the way they do." - Adobe
    https://forums.adobe.com/message/10225230#10225230

    OR

    "Our investigation suggests that the issue lies in the latest update of Acrobat and there is little that can be done at our end to resolve the issue.
    The problem has been communicated to the relevant team.
    In the meanwhile we are closing this thread for InDesign."

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/33755254-accessible-pdf-exported-from-id-contains-spans-in

    And closes the issue.

    What is Adobe doing to fix this issue? And don’t tell us that it is not a real problem for screen readers because the Tags panel is ok. When a certain government agency reviews files, they just use the Reading Order Tool when they make complaints against people who use your product. These are not the kind of people who will read all these posts of Adobe blaming each other and then saying it does not matter because some screen readers don't use the reading order. Adobe is basically saying that this feature is pointless. If it is pointless remove it or merge it fully with the Tags panel.

    Besides, there is a lot more assistive technology and applications than just JAWS and NVDA that depend on the reading order and reflow being correct.

    What is Adobe doing to fix this span issue?

    And don’t ask me for more info or more files. You have these posts with detailed explanations and you have already acknowledged the problem exists yourselves and acknowledged that you can reproduce it yourselves. And don’t tell us to go to Forums for help. Because they will send us back to UserVoice.

    Thank you.

    I am experiencing a similar issue that was written in this bug report "Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span". It appears that others have encountered this issue as well, but since the form was posted in 2019, I want to ensure it hasn't already been marked as resolved. Here is a link to this post (https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/37571164-bug-pdf-tag-panel-does-not-match-reading-order-t)

    My situation is similar to the original post, but I am facing an issue with converting a Microsoft Word document to a PDF. Although the document appears correctly, the reading order(viewer… more

    4 votes

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    3 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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14. Advanced Search sort by Filename

    In advanced search, there is a "Sort by" feature for sorting by filename. Unfortunately, Adobe PDF's that are produced with Adobe's web conversion utility do not allow for editing of the filename.

    I have saved over 100 documents with Adobe's web conversion utility, adding the date to the beginning of the filename when saving the file.

    When I try to use this advanced search sort setting, the documents saved with Adobe's utility do not show up in the bookmarks section with the filename I gave them, defaulting instead to Adobe's title that the program assigns the file.

    I know how to edit the titles now, but I believe that Adobe should use the filenames I assigned the documents, and not default to the title.

    PDF web pages that are produced with Google Chrome "Print" function show the date I add to the filename. I think Adobe-produced files should do the same.

    Please code this into your program.

    In advanced search, there is a "Sort by" feature for sorting by filename. Unfortunately, Adobe PDF's that are produced with Adobe's web conversion utility do not allow for editing of the filename.

    I have saved over 100 documents with Adobe's web conversion utility, adding the date to the beginning of the filename when saving the file.

    When I try to use this advanced search sort setting, the documents saved with Adobe's utility do not show up in the bookmarks section with the filename I gave them, defaulting instead to Adobe's title that the program assigns the file.

    I know how… more

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15. Bottom of comments collapse arrow/bar

    I often compare one PDF to another, and the prev version will have lots of comments to make sure I address. To help myself keep track of where I've made it to as I go, I collapse the page's comment list as I complete a page. I really wish there was a small collapse bar with an up arrow/caret at the bottom of each page's comments list, since when I read the last comment about a page, I've scrolled quite a bit in the comments bar and have to scroll up again to collapse the page's list from the top. For ease of continuing, if I could collapse from the bottom of a long list of comments, that would make starting onto the next page that much easier/faster with no scrolling back up!

    I often compare one PDF to another, and the prev version will have lots of comments to make sure I address. To help myself keep track of where I've made it to as I go, I collapse the page's comment list as I complete a page. I really wish there was a small collapse bar with an up arrow/caret at the bottom of each page's comments list, since when I read the last comment about a page, I've scrolled quite a bit in the comments bar and have to scroll up again to collapse the page's list from the top.… more

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16. Drag and Drop doesn't update page thumbnails

    When dragging a PDF or Word document into the page thumbnails to add that document to the existing PDF document, the thumbnails occasionally fail to refresh, and show the incorrect page thumbnails.

    E.g. If I drag a 3 page document file into page 50 of a 100 page PDF, the thumbnails will show the previous pages 50-52 until you close the thumbnail view and re-open it or scroll the thumbnail view past those pages forcing a refresh.

    I am using Adobe Acrobat Pro version 2017.011.30120

    5 votes

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17. What to do if Outlook not working?

    To solve Outlook not working, go to the file location as per your version of Outlook. Then, double-click the SCANPST.EXE file to open it by scrolling down to where it is located.
    As the file, you want to scan, make sure your Outlook data file is displayed. In the absence of that, choose Browse and find your data files.
    To start the scan, click Start. If any problems are discovered, click Repair to resolve them. To see if the issue has been resolved, try logging into your Outlook account.
    https://www.emailtechnicalsupport.us/blog/outlook-not-working/

    1 vote

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18. Acrobat DC removed the bookmark tree structure with lines which clearly showed the parent child relationships. This is a very bad idea.

    Return the removed bookmark tree structure with lines which showed the parent child relationships. The current arrow / indent paradigm is very poor to unusable for large documents with many sections/sub-sections. This was a giant step backwards in UI design.

    1 vote

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19. Acrobat Pro Bug - Target Folder error message when Splitting by Bookmark

    Acrobat Pro DC Bug (version 21.007 using Windows 10)

    This is a new bug, so suggests it relates to a recent update.

    When Splitting a PDF file via Top Level Bookmark.
    You receive the following error message (see screenshot).

    "The file may be read-only, or another user may have it open. Please save the document with a different file name or in a different folder".

    Trying either of the above suggestions will not work and you continue to receive the same error message when attempting to split the file.

    The only way to get around this, is to manually select 'A Folder on My Computer' under the splitter Output Options menu. You can actually select the same folder which the original file is in and it works fine, which is odd as this is the same end result as the default selection (The Same Folder Selected at Start) which prompts the error message.

    The error message appears with all my PDF files and colleagues, both desktop and server based. As mentioned it use to work fine so possible recent Acrobat Pro update bug.

    Acrobat Pro DC Bug (version 21.007 using Windows 10)

    This is a new bug, so suggests it relates to a recent update.

    When Splitting a PDF file via Top Level Bookmark.
    You receive the following error message (see screenshot).

    "The file may be read-only, or another user may have it open. Please save the document with a different file name or in a different folder".

    Trying either of the above suggestions will not work and you continue to receive the same error message when attempting to split the file.

    The only way to get around this, is to manually select… more

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20. Add file name to header/footer

    I need to be able to add a file name (or a bookmark name) to the header or footer. It seems there might be third party add-ins out there, but I would think it would be something Adobe could do.

    3 votes

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