1910 results found

1. Adobe Acrobat Pro DC is not responding when printing a file

   Adobe Acrobat Pro DC on Windows 10 ver 1803 is unable to print the pdf file. It says "not responding" for an hour. I reboot the computer, restart the program and the same result each time.

   Thanks,
   DC

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   0 comments  ·  Printing  ·  Delete…  ·  Admin →
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2. Produce a fully accessible, tagged PDF with alt text directly from a web page

   Tagged PDF with alt-text is required under accessibility rules and many laws. When creating a PDF from a Webpage, using the Enhanced engine under the advanced options, the resulting PDF is untagged, and thus inaccessible. When using the Classic engine it results in a Tagged PDF, but Alt-text for images does not convert.

   This means it is not possible to create an accessible Tagged PDF from a Webpage using the Adobe software.
   My request is for a Create PDF from Webpage ability to produce a fully accessible, tagged PDF with alt text directly from a web page.

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   0 comments  ·  Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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3. Security Restriction to Allow Copy and/or Extraction of Pages w/Low Resolution Printing

   I would like to give clients the option of printing (at Low Resolution Only) AND the ability to extract and/or crop pages within the document into a new, restricted to low-res print pdf. At the very least, to be able to REDACT portions of pages, so that they are able to have stand-alone portions of the document without exposing other portions on the same page. The current options when print restrictions are ticked allow for "inserting" - but NOT for "extracting", which seems odd. Thank you!

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   1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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4. [Bug] Acrobat DC 2020 | exporting to Word – images with text are blurry (OCR disabled)

   Acrobat DC 2020 (20.013.20064)
   MacOSX 10.14.16

   Exporting PDFs in Acrobat DC 2020 to Word (.docx or .doc) embedded raster images with (rastered) text (e.g. maps etc.) are blurry/with low resolution in the resulting Word document. This is especially the case if the export OCR option is clearly disabled. Other raster images (without text) are not affected. Embeeded raster images in the source PDF can be jpg or tif with "high" resolution like 300 or 600dpi and the result is allways the same bad quality for raster images with text (either source format of the embedded images), but as good as the source resolution for raster images without text. We had never this problem before, but as we do not very often do this transformation (once or twice a year for a large number of PDF-files) we can not trackback, when the problem arisedn the first time. However we have on the same system an old version of Acrobat Pro X (10.1.16) and with the very same export settings, the problematic raster images with text in the resulting Word files (.docx and .doc) are prefect in quality and resolution (resolution is corresponding to the source resolution).

   We can provide examples files with source and resulting exported files from Acrobat DC and Acrobat Pro X, but can not share them publicly.

   Please have a look at this problem as soon as possible. Many Thanks.

   Acrobat DC 2020 (20.013.20064)
   MacOSX 10.14.16

   Exporting PDFs in Acrobat DC 2020 to Word (.docx or .doc) embedded raster images with (rastered) text (e.g. maps etc.) are blurry/with low resolution in the resulting Word document. This is especially the case if the export OCR option is clearly disabled. Other raster images (without text) are not affected. Embeeded raster images in the source PDF can be jpg or tif with "high" resolution like 300 or 600dpi and the result is allways the same bad quality for raster images with text (either source format of the embedded … more

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   Need Info  ·  1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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5. Enable screenshots in comments

   (Windows 10)
   When we exchange layout PDFs with our clients, they send us the PDF back with comments. It would be really helpful if you could insert screenshots via copy/paste into the comment box.

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   1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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6. Daily vanishing of Adobe applications Manager

   I have fully paid Acrobat Pro DC for Windows PC. Inspite of this Adobe treats me as illegal user, makes me download AAM (around 86 MB). Then tells me that my copy of Acrobat is valid for 00 days. Mkaes me re-register the copy everyday. They have most incompetent customer care, which make you go in loop for hours without any solutions.

   Do you get any sadistic pleasure in making your customers keep downloading acrobat everyday?

   Are there any human beings I can talk to? or all only looped computers?

   2 votes

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   2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

7. Blacked Out imported signature boxes created from other programs

   I am mass printing forms that contain signatures created by drawing on tablets or mobile devices to Acrobat PRO; however I am seeing that some signatures are being covered by a black box when opened in Pro. It is random. This does not happen when I try to Save as PDF and not bring the image into Adobe however I then lose all Adobe Pro capabilities like Combine, OCR, Organize, etc

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   3 votes

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   2 comments  ·  Printing  ·  Delete…  ·  Admin →
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8. Tray switching - mixed size originals - Mac OS Sierra 10.12.5 Brother HL-L6200dw

   According to the documentation provided by Adobe and Brother the printer should be able to switch trays and print the image on the correct size paper. The tray switching works but despite numerous hours on the phone with Apple and Brother the document prints as if it's on letter when it should be on legal. I've followed the directions provided by Adobe but the documents do not print correctly,

   3 votes

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   1 comment  ·  Printing  ·  Delete…  ·  Admin →
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   Need Info  ·  Ritesh (Adobe) responded

   Hi,

   Are you facing this issue with the current version of Acrobat?

   Thanks
   Ritesh

9. Absolutely horrendous performance while zooming / scrolling

   Less idea than general feedback below.

   I've found adobe acrobat to be a fantastic pdf editor, however, on nearly every occasion i use it I notice there is a considerable performance issue when scrolling through documents.

   Vertical scrolling is usually fine, although sluggish, however scrolling side to side nearly always results in there being so much lag, by the time i finish scrolling on the mouse there is about a minute of slow page movement.

   This is exasperated when zoomed in where it becomes almost unusable to navigate around a document.

   I'm using a very powerful gaming laptop, and many of my colloueges on other computers have the same issue, so it isn't a hardware issue.

   Please fix.

   Less idea than general feedback below.

   I've found adobe acrobat to be a fantastic pdf editor, however, on nearly every occasion i use it I notice there is a considerable performance issue when scrolling through documents.

   Vertical scrolling is usually fine, although sluggish, however scrolling side to side nearly always results in there being so much lag, by the time i finish scrolling on the mouse there is about a minute of slow page movement.

   This is exasperated when zoomed in where it becomes almost unusable to navigate around a document.

   I'm using a very powerful gaming laptop, and… more

   2 votes

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   0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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10. deleting pdf files

    I am a sports photographer. Mostly tennis. I might take 200 photos of a particular player. My intention is to sell the images to the players/parents. I have to send a PDF file of all the images for them to look at. When I send the file they may just copy the images, regardless of the fact I have put a logo over the images. Some people are happy with that. Some just keep the images with the logo over the top. It means I do not get paid. I want to be able to send a file that deletes after a week or so which will encourage people to make the purchase. Does that make sense? I know I can lock the files but it would be great to have a facility that says -delete- after a -X- days. MAKE IT HAPPEN :)

    I am a sports photographer. Mostly tennis. I might take 200 photos of a particular player. My intention is to sell the images to the players/parents. I have to send a PDF file of all the images for them to look at. When I send the file they may just copy the images, regardless of the fact I have put a logo over the images. Some people are happy with that. Some just keep the images with the logo over the top. It means I do not get paid. I want to be able to… more

    3 votes

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    0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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11. Control the Distance betwen Thumbnail Images

    Hello. For the latest version (23.0) of Adobe Acrobat, I found it is not possible to change the distance between the Thumbnail Images. The distance right now is too large, especially when I have more columns (See my screenshot attached). Compared with the earlier versions, this new feature is really not very helpful. It is quite inefficient to overview many pages together. It would be helpful to include an extra conntrol parameter to not only change the sizes of the Thumbnail Images but also their in-between distances.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Acrobat export to JPEG font smoothing

    TLDR: expected result is that fonts will look the same in exported JPEG as they do in the PDF (when displayed 1:1). They currently don't.

    When exporting to JPEG from PDF, even at max quality setting, embedded fonts have no smoothing/anti-aliasing applied when rasterized and look very choppy. Especially if exporting for web at 72ppi. Only way to mitigate (without fully resolving) this is to export at some absurdly high resolution (600+). We need not only resolution settings but dimension settings for JPEG export settings, and the embedded fonts need to be rasterized at that size and resolution / have proper smoothing or anti-aliasing applied.

    In attached example, the JPEG is output at max quality and 144ppi

    TLDR: expected result is that fonts will look the same in exported JPEG as they do in the PDF (when displayed 1:1). They currently don't.

    When exporting to JPEG from PDF, even at max quality setting, embedded fonts have no smoothing/anti-aliasing applied when rasterized and look very choppy. Especially if exporting for web at 72ppi. Only way to mitigate (without fully resolving) this is to export at some absurdly high resolution (600+). We need not only resolution settings but dimension settings for JPEG export settings, and the embedded fonts need to be rasterized at that size and resolution / have… more

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    5 votes

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    2 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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13. light blue background in fields buttons etc

    When a PDF form is seen on line or in a web browser there is a light blue background in fields , buttons etc. For what I use PDFs for (educational material ) it makes them unusable online which is a shame. It would be nice to disable this feature so that this is not seen

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    0 comments  ·  PDF Forms  ·  Edit…  ·  Delete…  ·  Admin →
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14. PDFMaker: Repeated table headers not marked as artifacts

    To ensure that assistive technologies can parse tables, headers that are repeated across pages should be marked as artifacts. This is recommended by the PDF Association's Tagged PDF Best Practice Guide: Syntax: https://www.pdfa.org/wp-content/uploads/2019/06/TaggedPDFBestPracticeGuideSyntax.pdf . However, this structure is not followed by PDFMaker when converting from Word to PDF.

    Steps to reproduce the issue
    1. Open the attached Word document.
    2. Go to Acrobat > Create PDF.
    3. Press Save.
    4. Open the resulting PDF (also attached).
    5. Open the Tags panel (View > Show/Hide > Navigation Panes > Tags).
    6. Expand the <Table> tag.

    Environment (OS, other related application versions, etc.)
    - OS: Windows 10 Enterprise, 21H2
    - Acrobat version: Continuous Release 2022.001.20117 64-bit
    - Word version: 2204 (Build 15128.20178 Click-to-Run)

    Expected result
    - The repeated table headers on the second page should not be contained in a tag. They should be marked as artifacts.

    Observed result
    - The repeated table headers on the second page are contained in <P> tags inside <TH> tags inside a <TR> tag.

    To ensure that assistive technologies can parse tables, headers that are repeated across pages should be marked as artifacts. This is recommended by the PDF Association's Tagged PDF Best Practice Guide: Syntax: https://www.pdfa.org/wp-content/uploads/2019/06/TaggedPDFBestPracticeGuideSyntax.pdf . However, this structure is not followed by PDFMaker when converting from Word to PDF.

    Steps to reproduce the issue
    1. Open the attached Word document.
    2. Go to Acrobat > Create PDF.
    3. Press Save.
    4. Open the resulting PDF (also attached).
    5. Open the Tags panel (View > Show/Hide > Navigation Panes > Tags).
    6. Expand the <Table> tag.

    Environment (OS, other related application… more

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    4 votes

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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15. drag and drop files in document cloud.

    seriously, this is such a basic feature that's available on any type of file organizer these days.
    whenever want to move a pdf into another file in my document cloud I have to:
    1) mark said file,
    2) then click move.
    3) pick the file to move my pdf into.
    4) then press ok...

    anywhere else this can be achieved in two steps, drag the pdf to the the destination file, and let go!

    while I'm at it, the document cloud seems so unintuitive. Regarding saving pdfs onto the cloud, it seems like that only way for me to save a pdf onto my Document Cloud is to:
    1) save said pdf anywhere else first BUT the Document Cloud (since it doesn't appear in my finder or file explorer),
    2) open it.
    3) then hit the save button on the top left corner.
    4) delete the original copy.

    there're so many more features that I'm finding very unintuitive to use. I'm not happy with my subscription.

    seriously, this is such a basic feature that's available on any type of file organizer these days.
    whenever want to move a pdf into another file in my document cloud I have to:
    1) mark said file,
    2) then click move.
    3) pick the file to move my pdf into.
    4) then press ok...

    anywhere else this can be achieved in two steps, drag the pdf to the the destination file, and let go!

    while I'm at it, the document cloud seems so unintuitive. Regarding saving pdfs onto the cloud, it seems like that only way for me to save… more

    7 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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16. Assign shortcut keys to all menus and options

    Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the software to click on a particular location. In the older version of Adobe Acrobat, most of what I did could be accomplished by dictating shortcut keys. In the new version, very few commands can be accomplished with keyboard shortcuts (or even with a series of them, as in Microsoft applications). As a result, I do almost nothing in Acrobat with my voice recognition software. Using the current version exacerbates the repetitive stress injury that I rely on voice recognition software to minimize. For one of many resources explaining that the availability of shortcut keys is an element of Section 508 compliance, see: https://www.justice.gov/crt/software-accessibility-checklist.

    Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the… more

    8 votes

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I understand the issue faced by you. I would like to tell you that we provide the shortcut keys to as many possible features as possible. You can check it our at : https://helpx.adobe.com/in/acrobat/using/keyboard-shortcuts.html

    Incase, there are some necessary features where you need the shortcut controls. please provide the details for those areas and we’ll try to resolve it in the future.

    Thanks
    Rachit

17. Date field picker not respecting read only

    When a date field in a PDF form is set to "read only" and the user tabs or clicks into the box and presses the down arrow, the calendar picker still pops up and allows the user to select a new date. This was tested by setting the field to "read only" via signature, and by setting it manually as well.

    Tested in both Windows and Mac environment on the latest versions of reader and pro.

    Expected result would be that the field remains completely uneditable when setting to read only.

    Observed result when following the steps outlined above is that the date can be changed if set to read only.

    When a date field in a PDF form is set to "read only" and the user tabs or clicks into the box and presses the down arrow, the calendar picker still pops up and allows the user to select a new date. This was tested by setting the field to "read only" via signature, and by setting it manually as well.

    Tested in both Windows and Mac environment on the latest versions of reader and pro.

    Expected result would be that the field remains completely uneditable when setting to read only.

    Observed result when following the steps outlined above is… more

    2 votes

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    0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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18. 'Find' tool error

    Using the find tool to search for text within the PDF, the search will either find text your didn't ask for (see Error image) or if there are multiple results, sometimes all the consecutive results (Capture 2) will be hidden behind a blank/white box that I cannot interact with.

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    1 vote

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19. Mouse wheel scrolls documents faster than trackpad on macOS

    Steps to reproduce the issue: Open a PDF file in single-page continuous layout. Connect an external mouse. Compare scrolling the PDF with an external mouse and with the built-in trackpad.

    Environment: Acrobat Pro DC 2021.001.20145 on macOS 11.2.3 in MacBook Air (Retina, 13-inch, 2020). External mouse: Logitech M720 Triathlon. Smooth scrolling is enabled.

    Expected result: Scrolling with the scroll wheel on an external mouse should scroll the PDF as smoothly as scrolling with the built-in trackpad.

    Observed result: Scrolling with the scroll wheel on an external mouse scrolls the PDF too quickly compared to smoother scrolling using the built-in trackpad.

    Steps to reproduce the issue: Open a PDF file in single-page continuous layout. Connect an external mouse. Compare scrolling the PDF with an external mouse and with the built-in trackpad.

    Environment: Acrobat Pro DC 2021.001.20145 on macOS 11.2.3 in MacBook Air (Retina, 13-inch, 2020). External mouse: Logitech M720 Triathlon. Smooth scrolling is enabled.

    Expected result: Scrolling with the scroll wheel on an external mouse should scroll the PDF as smoothly as scrolling with the built-in trackpad.

    Observed result: Scrolling with the scroll wheel on an external mouse scrolls the PDF too quickly compared to smoother scrolling using the… more

    2 votes

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20. compare pdf

    For ComparePDF, I hope there will be a way to make this side by side view switch to vertical. So I could be looking at comparisons this way (combined two screenshots below):

    https://community.adobe.com/t5/image/serverpage/image-id/124625i649C9FB593B67D14/image-size/large?v=1.0&amp;px=999

    I'm looking at financials with small font, so each line of text is fairly long.

    In Side-By-Side view, zooming out makes the text too small; zooming in makes half of each line out of view.

    Post:
    https://community.adobe.com/t5/acrobat/compare-pdf-side-by-side-view-vertical/m-p/11312651?page=1

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    1 vote

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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi Jay,

    Thanks for your feedback. We have added your request to our backlog and is under review.

    Thanks and Regards,
    Adobe Acrobat DC Team