10848 results found

1. How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

   I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

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   Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. Acrobat. Help --> Online Support --> Accessibility Resource Centre. Fails.

   Hello, there's a broken/useless link or redirect for accessibility in Acrobat. Hoping you could let me know when fixed please: goto --> Help --> Online Support --> Accessibility Resource Centre. The destination doesn't offer anything.

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   Resolved  ·  7 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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3. 要求された操作を完了できません。テキストエンジンを初期化できません。

   文字入力が出来ません。次のようなメッセ－ジが表示されます。「要求された操作を完了できません。テキストエンジンを初期化できません。」

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   Need Info  ·  0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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4. Add a scrollbar in password security dialog box

   Cannot access the OK button on the security details screen. I have a small screen and it is not visible.

   Read the details in the Adobe Support Case.

   Case #0189029806

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   0 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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   Resolved  ·  cdas responded

   No update from user.
   Does not seem to be product issue.

5. Page numbering in Excel

   While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

   Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

   Please help. Thank you!

   While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

   Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

   … more

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   Under review  ·  Bablu responded

   Investigating this

6. Tags Disappear on page Template

   I have a two-page form that was properly tagged until I turned page 2 into a template (Organize Pages -> More -> Page Templates) and made it invisible. Even after I made the page visible again, the page 2 tags were nowhere to be found. Any suggestions on how to recover them or keep them from disappearing in the future?

   BTW, I'm using Word 2013 and Acrobat Pro DC.

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   Under review  ·  Bilal Ansari responded

   Yes, Adobe is aware of the issue. Unfortunately, there is no workaround available at this time.

7. Text Call Out from Comment Section incorrectly moves with arrow keys.

   Text Call Out from Comment Section incorrectly moves with arrow keys. While selected this tool moves down/left by all keys only. All other comment tools allow you to move items around / position by selecting the item and using the arrow keys while this one programmed different. Only solution is use the pick tool to grab and move with mouse.

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8. Korean comment does not work properly

   I don't know if it happens in languages other than Korean (at least not in English).
   If I try to modify a comment, the last character I type is appended at the back.
   For example, if I wrote "Hello world" and tried to add "Hi " at the front, last character "i" is added at the back so it becomes "HHello worldi". (This does not happen in English as I said)

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   Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

   Hi,

   Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
   More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

   Please try it out and let us know your feedback!
   Thanks for your patience and support!

   Regards,
   Arvind

9. can't unsubscribe from promotional emails https://www.adobe.com/form.unsubscribe.action

   I tried to unsubscribe from the promotional emails.

   When I went through the unsubscribe process – it erred out and said the page could not be found.

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10. Saving Pixel perfect AI file as pdf which don't keep pixel perfect previewing in Acrobat.

    Saving a pixel perfect Adobe Illustrator as a pdf doesn't keep the pixel perfect content when previewing in Acrobat. It distorts one line pixels to two pixels in random area. Icon are distorted as well.

    View the stroke in the image

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    How are you creating the PDF – from Illustrator or from Acrobat?

    Thanks
    Tanvi

11. my texts is all symbols when I display a PDF

    my texts is all symbols when I display a PDF

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    Need Info  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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12. Edit profile wallpaper

    Pa900 Opareting V1.20/Zip

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

13. Missing sign in force closes an unsaved pdf form!

    I have several computers I'm using Creative Cloud on. I can't keep up which is signed in and out. I work a lot with pdf forms. What happens is I'm filling an important form and suddenly Acrobat DC just quits without any warning, not asking whether to save. All work is completely lost and not retrievable! Then I can normally do the sign out from other computers and sign in the current computer (with my Adobe ID), but it's too late, the work is already lost.

    It's a terrible problem and should be fixed immediately.

    If the user has an unsaved form open, it should NOT force quit at any circumstance. Only at the start of the next session. Or, if it must quit, of course it has to save the pdf, which has to be quickly accessible after signing back in.

    I have several computers I'm using Creative Cloud on. I can't keep up which is signed in and out. I work a lot with pdf forms. What happens is I'm filling an important form and suddenly Acrobat DC just quits without any warning, not asking whether to save. All work is completely lost and not retrievable! Then I can normally do the sign out from other computers and sign in the current computer (with my Adobe ID), but it's too late, the work is already lost.

    It's a terrible problem and should be fixed immediately.

    If the user has an… more

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    Under review  ·  AdminKaran Malik (Admin, Adobe) responded

    Thanks for your feedback. We are looking into this. Meanwhile could you please let us know whether Acrobat which is not signed in quits immediately after launch or after a while. If it quits after a while, could you please let us know the time period say 1 minute or 5 minutes or more which Acrobat takes to quit on launch.

14. Option for name other than login

    It would be nice if I could enter a name to use under Identity and could indicate to use this name regardless of how I am signed into acrobat. This way, comments added using my business or personal copy of Acrobat could show the exact same name. Thank you.

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    Resolved  ·  1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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15. Acrobat Pro sets some form fields to "visible but doesn't print" (even after it is set to "Visible") when a digital signature is applied.

    Acrobat Pro sets some form fields to "visible but doesn't print" in my document even after I have set it to "Visible" when a digital signature is applied. I have to keep opening up old documents and fix fields that were automatically changed when I specifically set them to be "Visible" again.

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    0 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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16. Tray switching - mixed size originals - Mac OS Sierra 10.12.5 Brother HL-L6200dw

    According to the documentation provided by Adobe and Brother the printer should be able to switch trays and print the image on the correct size paper. The tray switching works but despite numerous hours on the phone with Apple and Brother the document prints as if it's on letter when it should be on legal. I've followed the directions provided by Adobe but the documents do not print correctly,

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    1 comment  ·  Printing  ·  Delete…  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Are you facing this issue with the current version of Acrobat?

    Thanks
    Ritesh

17. アドビIDのパスワード設定がアルファベット文字（半角）をラテン文字と認識せず、アドビIDを取得できず、購入したアクロバットが使えない！！詐欺だ！！金かえせ！！

    アドビIDのパスワード設定がアルファベット文字（半角）をラテン文字と認識せず、アドビIDを取得できず、購入したアクロバットが使えない！！詐欺だ！！金かえせ！！

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    3 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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18. Installing a new printer while Acrobat or Reader is open and then trying to print to it sends it to the wrong printer

    After installing a printer while Adobe Acrobat and/or Reader is already open and has a PDF open, attempting to print to it prints to a different printer, even though the new printer appears in the list. Acrobat/Reader must be closed and reopened in order to print to the new printer.

    Steps to reproduce:
    1) Open Acrobat or Reader.
    2) Open a PDF
    3) Install a new printer
    4) Attempt to print the PDF to the newly installed printer (it appears in the list of printers)
    5) The PDF prints to a different printer.

    Environment: Windows 7 64-bit. Acrobat version 11 or Reader version 11.

    Expected result: PDF prints to newly installed printer
    Observed result: PDF prints to a different printer

    Workaround: Close and reopen the application after a printer install.

    After installing a printer while Adobe Acrobat and/or Reader is already open and has a PDF open, attempting to print to it prints to a different printer, even though the new printer appears in the list. Acrobat/Reader must be closed and reopened in order to print to the new printer.

    Steps to reproduce:
    1) Open Acrobat or Reader.
    2) Open a PDF
    3) Install a new printer
    4) Attempt to print the PDF to the newly installed printer (it appears in the list of printers)
    5) The PDF prints to a different printer.

    Environment: Windows 7 64-bit. Acrobat version 11… more

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Are you facing this issue with Acrobat DC as well?

    Thanks
    Tanvi

19. Adobe Acrobat and Reader 2015

    For enterprise use, it has too many breadcrumbs to learn more and free downloads. For business use and confidentiality, these links need to be easily removed or hidden from view with the customization tool.

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    2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  Adminahusain (Software Engineer, Adobe) responded

    Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.

20. Bug - MacOS 10.12.5 (Named) installer as Unidentified Developer

    I've created an Acrobat Pro for Named installer (Via Admin Console) for the MacOS 10.12.5. Downloaded and ran the installer. The OS terminated the installer because it was an "Unidentified Developer".

    I was able to install it after going to System Preferences > Security & Privacy and check OK to install.

    The reason I state this issue is most end users will not know what to do. So this needs to be corrected (maybe Apple.com).

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    Under review  ·  0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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