642 results found

1. Switching between the normal viewing screen and the Organise Pages screen, page lost

   This is a problem in the new version that was not present in the old version: When switching between the normal viewing screen and the Organise Pages screen, the page being viewed on the normal viewing is not then highlighted on the Organise Pages screen. When going in the other direction, the page highlighted on the Organise Pages Screen is not then shown on the normal viewing screen. WIth this new version, it is neessary to make a note of the page number when switching between screens otherwise the page is "lost" and it is necessary to scroll through and find it again. In documents with 1000s pf pages this is a real problem.

   This is a problem in the new version that was not present in the old version: When switching between the normal viewing screen and the Organise Pages screen, the page being viewed on the normal viewing is not then highlighted on the Organise Pages screen. When going in the other direction, the page highlighted on the Organise Pages Screen is not then shown on the normal viewing screen. WIth this new version, it is neessary to make a note of the page number when switching between screens otherwise the page is "lost" and it is necessary to scroll through and… more

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2. Sort folders by Date Modified

   We use Box Drive and Clio. When I try to save directly to these from Adobe Pro there's no option to sort the folders by Date Modified. I therefore have to scroll through 2k+ folders to get to my recent cases. I find this to be a ridiculous oversight that it isn't an option, when I was able to do it in the free "preview" version of Adobe on my Mac. This needs to be resolved ASAP.

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3. Combining files

   As a new user of Acrobat DC, I combine 2 files and save the portfolio. When I open up my new combined file there is a column panel on the left that shows the 2 documents that I combined. I cannot scroll through my new combined document from page 1 to the end. Rather, I must use arrows to toggle between my 2 documents. What am I missing to see it as one new combined document? Thanks.

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   Resolved  ·  2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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4. Fix the extreme memory and CPU usage

   I am using Adobe Reader 2024.002.20759. Last week during the night when I was not using the computer, it ate all the available memory causing itself and other programs to crash. Today I noticed some high CPU usage (about 15%) by the Reader without me doing anything inside. It had also eaten 4GB of memory. I closed one document and the CPU usage fell to 0%. I closed all open documents but the memory was not released. I restarted Reader and reopened all previous documents, did some search and scrolled through them. No high CPU usage and the memory used is only about 500MB but keeps rising while I type this. Can you fix the program at least to not eat memory and CPU while being inactive?

   I am using Adobe Reader 2024.002.20759. Last week during the night when I was not using the computer, it ate all the available memory causing itself and other programs to crash. Today I noticed some high CPU usage (about 15%) by the Reader without me doing anything inside. It had also eaten 4GB of memory. I closed one document and the CPU usage fell to 0%. I closed all open documents but the memory was not released. I restarted Reader and reopened all previous documents, did some search and scrolled through them. No high CPU usage and the memory used… more

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5. Acrobat Reader does not maintain position in documents and loses settings

   Hello,

   I have been using Acrobat Reader from Day 1 in the 1990s until today, and it remains my first choice for PDF documents.

   I often have 20-30 manuals open during my workday and I depend on the option to keep position in the documents so that when I open Acrobat Reader in the morning, I expect to be able to pick up where I left off.

   Lately (last year or so) Acroread has been losing my position in some but not all of the documents. And it does not retain the view (page size, 2 up) and very recently started not to open the bookmark frame (on the left, where it belongs! since I don't like or use the "new" broken UI) at all in some documents. In others, it does.

   This is extremely annoying and wastes my time. I find it difficult to understand how the QA guys have not observed this and how it remains broken for such a long period.

   Somebody please fix this ASAP, so Acroread can remain as the best PDF reader.

   Thank you.

   Hello,

   I have been using Acrobat Reader from Day 1 in the 1990s until today, and it remains my first choice for PDF documents.

   I often have 20-30 manuals open during my workday and I depend on the option to keep position in the documents so that when I open Acrobat Reader in the morning, I expect to be able to pick up where I left off.

   Lately (last year or so) Acroread has been losing my position in some but not all of the documents. And it does not retain the view (page size, 2 up) and very recently… more

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6. Bug with Commentary function in Acrobat DC

   Scenario: You attempt to comment on page n by rightclicking and using the comment function, while you are scrolled so far down, that page n+1 is already displayed as your current page.
   The Result: You create a comment marker on page n+1, however it is located in the same position that you had selected on page n.
   This is obviously not intended and probably a result of generating the page position of the comment by checking the "current page" of the document instead of using the page that was actually right clicked on.

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7. reading the pdf

   there are a lot of improvements needed in reading the pdf for the user.

   1: need a more sophisticated voice along with proper pronunciation. example
   for 'putaway' the voice is reading as 'peu- t-away'

   2: more flexibility in reading the content. like reading the selected part.

   3: better options in controlling the speed

   4: when highlighting the sentences. it is very difficult to select the sentence to make the system to read the concerned paragraph

   5: I dont understand why space bar is used to scroll down the page .. accidental tapping of space bar, makes annoying disturbance while reading.

   6: more improvement in setting the dark theme. and should be given quick access to such settings

   7: auto-save is not available.

   8: overall average feelings while using this app

   please consider the feedback seriously and give corrections in upcoming updates

   there are a lot of improvements needed in reading the pdf for the user.

   1: need a more sophisticated voice along with proper pronunciation. example
   for 'putaway' the voice is reading as 'peu- t-away'

   2: more flexibility in reading the content. like reading the selected part.

   3: better options in controlling the speed

   4: when highlighting the sentences. it is very difficult to select the sentence to make the system to read the concerned paragraph

   5: I dont understand why space bar is used to scroll down the page .. accidental tapping of space bar, makes annoying disturbance while reading.

   … more

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8. Can't get a PDF Form to print entire contents of a fillable field

   I have a fillable form that was given to me that has a lot of text in one field. The text extends beyond the border established for the field and a scroll bar appears on the right hand side of the field to allow me to read it.

   I need to print the document with all of the contents in it but can't figure it out. Either I'm doing something wrong or there is a problem with the form or Adobe can't do it. Any help you can provide would be helpful.

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9. BUG - Zoom to fit not working with new Apple Studio Displays...

   Since replacing my 2x Dell 27" displays with 2x Apple Studio 27" displays a few weeks ago, Acrobat 'CMD 0' (Zoom to Page Level / Fit Page in Window) no longer works.

   If I use 'CMD 0' or set PDF viewing settings or document properties to Fit Page or Fit Height, the page is displayed larger than the window. This means if I then press the page down button on my keyboard, the page just scrolls up a bit to show the bottom of the current page. I have to press 'CMD -' to zoom out a little bit (which then shows all the page plus a little gap all around the page in the window) and then the page down button works properly.

   I have updated Acrobat to the latest version and tried all the Apple Studio Display settings and advanced settings options in System Prefs.

   Something is not working properly in Acrobat. InDesign and other page based apps are working correctly.

   Can anyone, or Adobe, help? I will post this in the Adobe Support Community too.

   Since replacing my 2x Dell 27" displays with 2x Apple Studio 27" displays a few weeks ago, Acrobat 'CMD 0' (Zoom to Page Level / Fit Page in Window) no longer works.

   If I use 'CMD 0' or set PDF viewing settings or document properties to Fit Page or Fit Height, the page is displayed larger than the window. This means if I then press the page down button on my keyboard, the page just scrolls up a bit to show the bottom of the current page. I have to press 'CMD -' to zoom out a little bit (which… more

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10. File-uploads overlay UI-elements and can not be sorted in classic experience

    Steps to reproduce the issue:
    1. Open "Send"-tab in Adobe Sign
    2. Use the classic experience
    3. Upload about 10 to 15 files
    4. Try to sort it

    Environment:
    Windows 10 Version 22H2 (Build 19045.4529)
    Microsoft Edge Version 126.0.2592.81 (64-Bit)

    Expected result:
    1. Files don't overlay the UI-elements
    2. File-container adds scrollbar and can be scrolled if attached files take up more space than the container is large
    3. Files can be sorted

    Observed result:
    1. Files overlay UI-elements (looks like overflow visible)
    2. No scrollbar is added
    3. Files can't be sorted in the part that overlays the other UI-elements

    Steps to reproduce the issue:
    1. Open "Send"-tab in Adobe Sign
    2. Use the classic experience
    3. Upload about 10 to 15 files
    4. Try to sort it

    Environment:
    Windows 10 Version 22H2 (Build 19045.4529)
    Microsoft Edge Version 126.0.2592.81 (64-Bit)

    Expected result:
    1. Files don't overlay the UI-elements
    2. File-container adds scrollbar and can be scrolled if attached files take up more space than the container is large
    3. Files can be sorted

    Observed result:
    1. Files overlay UI-elements (looks like overflow visible)
    2. No scrollbar is added
    3. Files can't be sorted in the part that overlays the other… more

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11. Bug when searching words with search.query() from JavaScript

    I found a fatal language-dependent bug in advanced search.

    Using "Advanced Find" to find words in a PDF, actions that could be done manually did not work in Javascript.
    Write a sample script below.
    Create a file in UTF-8 .js file format and place the file in "C:\Program Files\Adobe\Acrobat DC\Acrobat\Javascripts".
    Then restart Acrobat and you should see a new menu at the top within the File menu.
    This script can be run from there.
    When the script runs, the text in the open PDF is examined to see if it contains the searched characters.
    However, we have confirmed that Unicode characters other than English such as Japanese and Chinese cannot be searched normally under the following conditions.
    If you set Acrobat's menu language to Japanese, basic English and Japanese characters will get search support, but Chinese characters will not be recognized and will be garbled.
    If Acrobat menu language is set to English, all non-English characters are garbled.

    It seems to rely on menu language settings, but these are not manifested when doing a manual search.
    So the internal behavior of running the script is not adjusted, causing problems.

    My environment uses both Win10 and Win11.
    Acrobat Pro is the latest version.

    Originally, the text to be searched is entered in the text box, but if the text is garbled, the target character is replaced with a period.

    =-=-=-=-=-=-=-=-=-=-=-=-=-=-= JavaScript =-=-=-=-=-=-=-=-=-=-=-=-=-=-=

    //add new menu button
    app.addSubMenu(
    {
    cName: "Test Script",
    cParent: "Edit", nPos: 0
    }
    );

    //add sub menu
    app.addMenuItem(
    {
    cName: "Test Search",
    cParent: "Test Script",
    nPos:0,
    cEnable:!1,
    cExec: "TestSearchFunc()"
    }
    );

    TestSearchFunc = app.trustedFunction(
    function (){

        //search options
        search.wordMatching = "MatchAnyWord";
        search.matchWholeWord = false;
        search.matchCase = false;
        search.proximityRange = false;
        search.stem = false;
        search.bookmarks = false;
        search.markup = false;
        search.attachments = false;
    
        var str = "Search Text. JP Text > 日本語 China Text > 国际级";
    
        search.query(str, "ActiveDoc");
    
    }
    

    );

    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

    I can't predict whether there is any merit in restricting searchable characters by language. If I had to say it, would it be racism or a protest against the government? lol

    I found a fatal language-dependent bug in advanced search.

    Using "Advanced Find" to find words in a PDF, actions that could be done manually did not work in Javascript.
    Write a sample script below.
    Create a file in UTF-8 .js file format and place the file in "C:\Program Files\Adobe\Acrobat DC\Acrobat\Javascripts".
    Then restart Acrobat and you should see a new menu at the top within the File menu.
    This script can be run from there.
    When the script runs, the text in the open PDF is examined to see if it contains the searched characters.
    However, we have confirmed that Unicode… more

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12. Attached Document Viewer

    When reviewing documents in Adobe I often am referencing another document that was attached to the primary file.

    The feature that I would like added is the ability to view the attached documents of the primary document. Currently, adobe has the ability to show a list view of the attached documents but not a way to see them in the same window. I personally, don't need a bunch of additional tabs in adobe populating when I just need to reference them.

    While previewing the attached document the following standard functions should be available to the user:

    1. Ability to zoom in and out.
    2. Ability to rotate orientation of attached document
    3. Ability to scroll through all attached documents
    4. Ability to make comments on primary document, showing a reference to the attached document. (When user2 views comment on primary document and clicks the reference to the attached document, it opens in this preview concept)
    5. Ability to set this concept to default

    Extras:
    1. Form field entries
    2. Signatures (initials, certificate, image signatures)
    3. Saving changes from the Preview Concept.

    When reviewing documents in Adobe I often am referencing another document that was attached to the primary file.

    The feature that I would like added is the ability to view the attached documents of the primary document. Currently, adobe has the ability to show a list view of the attached documents but not a way to see them in the same window. I personally, don't need a bunch of additional tabs in adobe populating when I just need to reference them.

    While previewing the attached document the following standard functions should be available to the user:

    1. Ability to zoom in… more

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13. Labelling (Custom tagging) PDFs

    Starring PDFs is great but, you usually star PDFs that you use ALL the time and that you want to have displayed at the top of the Home tab. But what if you don't want to have them displayed up at the top but you want to have them in a place where the rest of the similar PDFs are, that's where a very useful feature called "Labeling" that would be great to have in Acrobat comes into play. It would be the ability to make custom labels (e.g. School or Work, or ProjectX) for PDFs so you could have them all in one place. I'm currently working on a university project and there are lots of PDFs I use frequently so if I could add a custom label for them all, let's say, "Current project" and then have access to them instead of having to scroll through the recently used PDFs on the Home tab. I've attached the picture of how I thought it could be added.

    Starring PDFs is great but, you usually star PDFs that you use ALL the time and that you want to have displayed at the top of the Home tab. But what if you don't want to have them displayed up at the top but you want to have them in a place where the rest of the similar PDFs are, that's where a very useful feature called "Labeling" that would be great to have in Acrobat comes into play. It would be the ability to make custom labels (e.g. School or Work, or ProjectX) for PDFs so you could have… more

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14. Multiple signature lines in a single document

    I sign many documents that have multiple signature lines throughout the document. I read the first section and click sign ... no problems (#1). Then I read the second section. Once I'm comfortable with the text, I click to sign (#2) and it moves me back to my previous signature (#1). I have to scroll back down to the second signature line again and click to sign it again (my previous attempt did not sign, it just moved me backwards in the document). I spent an hour on the phone with support and they said the feature is only meant to be used where you use the "next" button to get to the next signature line. But then I'm signing without ever having read the document I'm signing (I like to know what I'm signing!). This issue happens roughly every other time I click "sign" so it doesn't seem like it's working the way it was intended. Very annoying.

    I sign many documents that have multiple signature lines throughout the document. I read the first section and click sign ... no problems (#1). Then I read the second section. Once I'm comfortable with the text, I click to sign (#2) and it moves me back to my previous signature (#1). I have to scroll back down to the second signature line again and click to sign it again (my previous attempt did not sign, it just moved me backwards in the document). I spent an hour on the phone with support and they said the feature is only meant… more

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15. Mouse wheel movement of page preview slider in print dialog does not update the page unless you click on the slider after moving it.

    When moving the slider on the page display in the print dialog box, changing its value updates the preview image. This includes using keyboard left and right keys, clicking on it, dragging the slider, and the left and right buttons to the left and right of the slider.

    Except, if it is selected and moved with the mousewheel, it does not update the preview. It does not also update the preview after a few seconds so I do not believe it is intended to specifically not update the preview in this case. Instead I believe this is a simple thing that was just overlooked.

    The unexpected behavior is that I can scroll between the pages, but then I have to click on the slider (doing nothing except selecting it) and then the page is updated. The expected behavior is that changing the slider value updates the displayed page without having to select the slider again with the mouse or keyboard.

    A picture is included that explains everything instantly. I believe this is not a complicated bug but it is a simple oversight. It may be related to Windows 11 and the mousewheel slider change event is different on native forms. It would also be easy to overlook in the ui test environment and could simply have been unnoticed by developers.

    When moving the slider on the page display in the print dialog box, changing its value updates the preview image. This includes using keyboard left and right keys, clicking on it, dragging the slider, and the left and right buttons to the left and right of the slider.

    Except, if it is selected and moved with the mousewheel, it does not update the preview. It does not also update the preview after a few seconds so I do not believe it is intended to specifically not update the preview in this case. Instead I believe this is a simple thing… more

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16. Fix BellSouth Email Not Working

    With the newest features and technology, Bellsouth Email is without a doubt one of the best email service providers. It has a user-friendly interface, which helps to explain why it is becoming more and more popular among users all around the world. Due to its most recent partnership with telecom goliath AT&T, its user base has expanded. The amount of inquiries regarding Bellsouth email login, creation, access, or Fix Bellsouth email not working, however, has increased significantly in recent years. Here, we'll examine a couple solutions to these problems.

    Using the same password for both the app and the email could prevent us from accessing our Bellsouth emails in Outlook or Apple Mail. The issue of Bellsouth emails not functioning properly with other email clients will be resolved by using a more secure app key or password. As a result, the following procedures ought to be used to fix the problem.

    Start by visiting the AT&T email login page and entering your Bellsouth email address. From the dashboard of your email account, click "Sign-in Info."

    Select the email account for which you want to create a secure app key.

    Scroll down to "Manage Secure Mail Key" on the Secure Mail Key page

    Then, choose "Add Secure Mail key" from the drop-down option.

    To access your Bellsouth account via email, click the "Generate" or "Create secure mail key" button on the email software you are using.

    Key or password will be displayed.

    From there, you can copy the password and paste it into your email client's email program's Add App Password window.

    https://sites.google.com/view/emails-not-working/bellsouth

    With the newest features and technology, Bellsouth Email is without a doubt one of the best email service providers. It has a user-friendly interface, which helps to explain why it is becoming more and more popular among users all around the world. Due to its most recent partnership with telecom goliath AT&T, its user base has expanded. The amount of inquiries regarding Bellsouth email login, creation, access, or Fix Bellsouth email not working, however, has increased significantly in recent years. Here, we'll examine a couple solutions to these problems.

    Using the same password for both the app and the email… more

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17. Turn off floating page overview

    There is a new "feature" that pops up something that looks like a floating page thumbnail in the upper right corner of the document whenever I scroll with my mouse. Although there is a tiny X to close it, it's hard to get it to close and it doesn't stay closed. There doesn't appear to be any way to turn it off.

    I'm not sure what the purpose of this feature is-- maybe it's useful for a touch screen (although I don't really see how), but it gets in the way when trying to read/edit an existing PDF. Specifically, when you open Find, the Find window opens in the exact same spot.

    I would love for you to a) name this feature, and b) give the user the option to turn it off. It is totally useless when using a standard monitor/keyboard/mouse setup-- there are better ways to navigate a document.

    There is a new "feature" that pops up something that looks like a floating page thumbnail in the upper right corner of the document whenever I scroll with my mouse. Although there is a tiny X to close it, it's hard to get it to close and it doesn't stay closed. There doesn't appear to be any way to turn it off.

    I'm not sure what the purpose of this feature is-- maybe it's useful for a touch screen (although I don't really see how), but it gets in the way when trying to read/edit an existing PDF. Specifically, when… more

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18. Make this report section usable by allowing SEARCH and offering heading summary

    Duh is this Nov 2019? Why can't I search both titles only and entire text for all requests? Does Adobe seriously want/expect users and moderators to scan FORTY-FIVE (45) pages of a forum to weed out duplicate requests ?? .... I certianly do NOT want to put in a NEW request for something that's already in the count. WORSE YET, if the same concept is entered 4 times as 5 + 3 + 2 + 10 votes, then Adobe will surely not value that as 20 VOTES and will probably NOT fix it !!! Another dis-service to the users, especially the ones who care enough to use this forum.

    UPDATE ... hidden under "Become an Insider" and without any obvious markings, I ACCIDENTALLY scrolled to the BOTTOM of a non-visible portion and found the SEARCH icon quasi-hidden above the "give feedback" box. Well, I tried it. Helps A LITTLE BIT ... but still too hard to get a quick overview and it is certainly not complete because different users may phrase things slightly differently. === > Please at least move the SEARCH box to the top right, which is a customary location nowadays --- NOT OFF THE SCREEN !!!!

    Duh is this Nov 2019? Why can't I search both titles only and entire text for all requests? Does Adobe seriously want/expect users and moderators to scan FORTY-FIVE (45) pages of a forum to weed out duplicate requests ?? .... I certianly do NOT want to put in a NEW request for something that's already in the count. WORSE YET, if the same concept is entered 4 times as 5 + 3 + 2 + 10 votes, then Adobe will surely not value that as 20 VOTES and will probably NOT fix it !!! Another dis-service to the users, especially… more

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19. Page up/down without changing position on page

    It would be great to have the ability to move forward or backward by one page without altering the zoomed position on the page. If this feature already exists in Acrobat, I haven't found it yet. The keyboard page up/page down buttons only advance one page when a full page is displayed on the screen. Once you zoom in, the keyboard page up/page down buttons simply cause the display to scroll vertically in "chunks" until it reaches a page break and then it jumps to the next (or previous) page. Acrobat's "Show next page" buttons are also deficient: they advance to the next (or previous) page, but they also reset the vertical position to the top of the page.

    In the building design/construction industry, it is very common to have several pages of floor plans for the various storeys that are horizontally aligned from one page to the next. When reviewing floor plans, it would be nice to be able to zoom and pan to a particular area of the floor plan and then quickly compare to the storey above or below by moving one page forward or backward while maintaining a constant "camera" position on the page. I doubt this feature would be difficult to add and maybe assign a keyboard shortcut to (say alt-page up/alt-page down).

    It would be great to have the ability to move forward or backward by one page without altering the zoomed position on the page. If this feature already exists in Acrobat, I haven't found it yet. The keyboard page up/page down buttons only advance one page when a full page is displayed on the screen. Once you zoom in, the keyboard page up/page down buttons simply cause the display to scroll vertically in "chunks" until it reaches a page break and then it jumps to the next (or previous) page. Acrobat's "Show next page" buttons are also deficient: they advance… more

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20. Acrobat Pro Mac 2017 classic: Combined pages got mixed up (sometimes); Bug? - Acrobat Pro 2020 Mac is dead slow.

    We use Acrobat Pro 2017 Classic on MacOS High Sierra. Before the school holidays, we bought a license for Acrobat Pro 2020 Classic that is installed on the same machine.

    We mainly use Acrobat to OCR screenshots and combine them into one PDF. Such a PDF contains between 40 and 200 OCRed pages. Sometimes we use TIFF, sometimes we use PNG as source images that need to be "PDFed".

    The workflow is this:
    1- Combine source images into one PDF in Acrobat Pro
    2- Crop borders of each page in Acrobat
    3- Export each page to a directory as a separate pdf file (1)
    4- Close (and discard) combined PDF
    5- Batch OCR each PDF file in source folder and save the OCRed pdf page in another directory
    6- Combine OCRed PDF into one PDF
    7- Safe PDF

    (1) We do this because we discovered that the OCRed results are better when we ask Acrobat to OCR page by page instead of per multi-page document. Next to this Acrobat has a limit of OCRing 500 pages.

    Now that we have Acrobat Pro 2020, we noticed that Acrobat Pro 2017 sometimes mixes up page order. Source images normally have a number like IMG0626.PNG, IMG0627.PNG, IMG_0628.PNG, etc.

    The error in Acrobat 2017

    This mixup error happens in workflow step 1 when source pages are combined into one PDF in Acrobat Pro. It doesn't matter if we import PNG of TIFF files. The error remains.
    In the test set of 46 pages, pages 24 and 25 are swapped. In larger file sets there can be several spontaneous mixups of pages.

    Q: Are the sources pages correctly sorted (so page 24 and page 25 are not swapped)?
    A: yes. Page 24 and 25 are NOT swapped in the source directory. They are sorted as expected.

    Q: Will the same error happen when I replace the file names of the PNG of TIFF files by a sequence number nnn so we get 001.PNG, 002.PNG, 003.PNG?
    A: yes

    Q: Will the same error occur when I turn toggle bookmark creation when combining?
    A: yes

    Q: When you combine the OCRed pages back into one PDF, does the mix up happens there also?
    A: no

    Acrobat 2020 is dead slow combining a pdf (compared to Acrobat 2017). Is it caused by a bug?

    Importing a 85MB PNG file takes 3 to 4 seconds per page in Acrobat 2017. In Acrobat 2020 it takes 10 to 11 seconds.
    Importing that same source file of about 100MB in (uncompressed) TIFF takes 3 to 4 seconds In Acrobat 2017. In Acrobat 2020 it takes 14 to 16 seconds.
    Combing PDF files goes fast in both Acrobat Pro releases.
    In both cases Acrobat Pro is installed on the same Mac Pro 2010 running High Sierra on a 1TB SSD disk with plenty (+/- 30%) of free storage. I did reset my Adobe preferences as suggested in the Adobe Acrobat forum.

    I really hope that a bug is causing Acrobat Pro 2020 Classic for taking its time to combine source images to a PDF.

    OCRing

    What seem to go faster is OCRing in Acrobat 2020 compared to Acrobat 2017 when OCRing to editable text and images. OCRing the same set in Acrobat 2017 takes about 32 to 52 seconds. In Acrobat 2020 it takes about 11 to 20 seconds. To be OCRed text language is Dutch.

    Rare crash of Acrobat Pro when OCRing

    Another error that result in a crash of Acrobat Pro is that it fails to OCR a page. It simply crashes. My source pages have a border that I crop away before OCRing. In most cases when I keep the border at a page Acrobat Pro crashes, Acrobat Pro is -- in most cases -- able to OCR the page.

    This is a rare crash. I did not yet come to a page so I can test it in both Acrobat Pro 2017 and 2020 to see if this is a bug related to one or both versions of Acrobat Pro.

    I am happy to provide the support team the test set that I used (compressed to a 173MB ZIP file). Unfortunately it contains copyrighted material so I can't attach it just to this ticket.

    We use Acrobat Pro 2017 Classic on MacOS High Sierra. Before the school holidays, we bought a license for Acrobat Pro 2020 Classic that is installed on the same machine.

    We mainly use Acrobat to OCR screenshots and combine them into one PDF. Such a PDF contains between 40 and 200 OCRed pages. Sometimes we use TIFF, sometimes we use PNG as source images that need to be "PDFed".

    The workflow is this:
    1- Combine source images into one PDF in Acrobat Pro
    2- Crop borders of each page in Acrobat
    3- Export each page to a directory as a… more

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