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1430 results found
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Paper Capture Recognition service experienced an error
Yesterday I purchased 1 year subscription to Adobe Acrobat Pro and since installation I am unable to edit PDFs due to the following pop-up error message:
"Unable to process the page because the Paper Capture recognition service experienced an error. (6)".
I have searched all over the internet for its solution but could not find one. This is really frustrating, bought an annual subscription and still not able to edit PDFs. I feel that I have wasted my money in buying the subscription.2 votesIssue resolved at customer end.
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Adobe Acrobat DC crashes after 5 seconds from application start
Adobe Acrobat DC application opens for 5 seconds and then window closes. Have tried Repair Installation and Check for Updates commands and neither resolves the behavior. Attaching error message received from Acrobat application.
1 vote -
Acrobat Mobile: Add config controls to disable file location options and to fully remove message to grant permission to Allow File Access.
When using a shared mobile device, we need to limit the visibility of previously accessed files by other users. This could be accomplished by removing access to the "On this device" option within Acrobat mobile.
Secondly if we could remove the system from requesting permission to the "All file access" so that permission couldn't be granted by the user afterward.
To summarize, here are the following requests for configuration options:
Remove the "allow access to your files to view, modify, and save PDFs" See attached image 1Featurerequest
The ability to hide "On this Device" as a file location selection. See…
1 vote -
Sign Cannot Connect
When I try to sign a document, it tries to connect but never does. Occasionally I get a message saying "cannot connect to the service, try again later"
Yes I have checked my internet connection etc.
1 vote -
1 vote
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Stop changing my tool preferences!!!!
Stop changing the preferences users have set on the tools bar on the right side of the screen. I don't know what triggers it, but every couple of months, the tools revert back to your defaults. I only have the tools that I use in that area - some of which are NOT in your defaults - and having to go back and find all of them, and then reorganize them is wasting my time because IT WAS ALREADY SET TO MY PREFERENCES!!!!
4 votes -
Wnat to select which documents to open in DC Pro and which one in DC Reader. Or else be able to set DC Reader as default.
Most PDF documents I open are for viewing (prefer to open in DC Reader that is got my preferred tool bar arrangements) and seldom for editing (which can be 'open with' DC Pro). Since I have both DC Reader and DC Pro installed, it does not allow me to 'open with' DC Reader anymore, even though I get option on the right-click to open menu.
1 vote -
1 vote
We are closing this post because of no further communication from the customer end.
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Page content truncated "The dimensions of this page are out of range."
In the new version of Acrobat Reader, when I attempt to open files I've opened previously in an older version, I receive the following error message (and the top few inches of my file is missing: "The dimensions of this page are out of range. Page content might be truncated."
The file is a Google Analytics 4 report which I had saved to PDF in June. The same thing happens when I download a new version of the same report.
2 votes -
Adobe Reader DC crash on printing Mac
Running Adobe Reader DC on macOS Catalina 10.15.5, when I launch the printing, the program crashed without any message and without printing ;-)
See the screen video. Does anyone face this issue?
Thanks for your help1 vote -
Write temp/cache data to programfiles directory
Multiple components of the Acrobat suite are writing to various sub-directories of Program Files (Adobe, Common Files\Adobe) as a user-mode process. In some cases, this is accommodated by modification to the default ACL model of the directories to allow the process to perform these writes, or it is relying on the UAC VirtualStore to re-direct the writes to a per-user location.
This is not the security model of Windows and these types of writes should either be going to the user's profile or \programdata\ when the permissions model supports this behavior natively. Having user-mode processes write to Program Files causes…
2 votes -
Suggestion: Customizable Bookmark Panel Width in Acrobat
Dear Adobe Team,
I would like to suggest an improvement for Adobe Acrobat regarding the Bookmarks panel width adjustment. Currently, every time a PDF is reopened, the Bookmarks panel resets to its default width, requiring manual resizing each time. This can be inconvenient, especially for users who frequently work with PDFs that contain extensive bookmarks.
I kindly request that Adobe Acrobat include:
A setting to customize the default width of the Bookmarks panel, allowing users to define a preferred size in the application preferences.
An option to remember the adjusted width after resizing, so that the panel remains at the…1 vote -
Share document feature is not working
There is an adobe add-in to outlook, I am able to search people from outlook directory on adobe, when I hit send- I get an error message that this feature requires internet connectivity.
1 vote -
Cannot delete pages
I try to delete pages multiple ways and cannot:
From the Organize Pages feature, I select the pages that I want to delete and I click the delete icon. Acrobat responds that "One or more pages are in use and could not be deleted." Sometimes when I receive that message and close the Organize Pages feature, I see that the pages were deleted. But not always.
From the main document, if I click the Delete Pages icon and enter the page numbers to delete, I get the same error. When the Delete Pages icon work, the feature is still problematic…
3 votes -
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2 votes -
BUG: Cannot update, or repair, or even uninstall Acrobat
Whenever I check for updates and attempt the update, it ALWAYS fails with a message: No Valid sequence found for this set of patches. i think the error code is 1648.
Currently attempting to update to 24.002.20965.
1 vote -
Adobe Acrobat Reader DC v.2019.008.20071 crashes on "Fill & Sign"
Adobe Acrobat Reader DC v.2019.008.20071 crashes as soon as I click on "Fill & Sign". No error message either.
I installed the latest version from the site (v.2019.008.20071) but the problem still persists.1 voteHi,
Looks like you are on older version. Requesting you to please upgrade to the latest version by going to Help > check for Updates.
Please let us know if you still face the issue.
Regards,
Sandeep -
Crash report: blue spinning wheel for 20 minutes
Two files open in Shared Review, two crashes in an hour. First crash launched an error message and crash report. This time, I've been stuck on a blue spinning wheel and (Not Responding) for twenty minutes.
1 vote -
Multiple Navigation Tab settings in file Properties
Sometimes I need to view the bookmarks and attachments at the same time. Please allow multiple selections and more than one tab to open at the same time. Also create a default setting that if a pdf has bookmarks and/or attachments, these tabs automatically open in the initial view. So I don't have to find out if the pdf is bookmarked or has attachments but will know immediately upon opening the file.
1 vote -
Tracked changes - change bars functionality has changed
Settings that resulted in change bars being present when converting a word document to a PDF - to highlight new or revised content have been changed and do not function now.
2 votes
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