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Acrobat for Windows and Mac

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11799 results found

  1. Can't delete saved signatures or initials

    When signed into Adobe Acrobat DC and computer is behind a corporate HTTP proxy you can't delete signatures or initials.

    Steps to replicate:
    Sign into Adobe Acrobat DC on a PC behind a corporate HTTP proxy
    Open a PDF with Adobe Acrobat DC and go to Tools->Fill and Sign->Sign
    Clicking on grey stop sign next to signature or initial has no effect

    Only workaround is to close Adobe Acrobat DC and rename %appdata%\Adobe to Adobe_BAK and get the user to sign back into Adobe Acrobat DC with their Adobe ID

    If you delete only the %appdata%\Adobe\Acrobat\DC\Security\acrobatfsssignature_initials files then…

    5 votes

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    5 comments  ·  Fill & Sign  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Thanks for reporting the issue. Can you please try the following steps :

    1. Go to Fill and Sign. Choose Me.
    2. Wait for some time so that all network calls are completed in the background.
    3. Try deleting the signature now.

    Let me know if this helps.

    Regards,
    Sandeep Grover

  2. Photoshop export as JPG is defaulting to 96dpi and unchangeable

    Prior to fall 2019 I could export a JPG file from Photoshop at the resolution specified in the print option. now as of release 21.1.1 it only exports as 96dpi. (As a work around I need to use Adobe Bridge to export the file correctly.) The current online documentation was done in 2019 and supports how I had been exporting.
    I understand the export interface was standardized. This appears to be a software regression.

    The output resolution of a jpg file should be able to be adjusted by the user from the export interface.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. Fill & sign

    what is wrong with Adobe, same bugs, never fix, can never fill and sign, always has an error and I have to spend hrs trying to figure a workaround, can you guys just stop bragging you are the best in the market, your products are outdated and for anything to be sent for filling and signing, just remove this feature as you are terrible at it.

    3 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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  4. User doesn't have license gets Weird error message while login

    On accessing the below link

    https://cliffordchance.eu1.documents.adobe.com/account/home

    • user is directed to SSO page
    • he provides his email address there to sign-in
    • if the user does not have the necessary license to use Adobe Sign, he gets a weird message that the users do not like (screenshot attached).

    Can you please change it to something that is more meaningful to a common user and he clearly understands what is it that he/she is lacking.

    1 vote

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    0 comments  ·  Adobe Sign  ·  Admin →
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  5. Shared documents should have the capability to use the insert text and replace text.

    These should be added immediately to make reviewing as easy as possible. Our team has paid for Adobe Pro DC thinking this would fix the problem to being able to use these tools, yet they still do not work.

    4 votes

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    0 comments  ·  Share & Collaboration  ·  Admin →
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  6. Remove @ symbol from comments box

    Cannot find how to remove the @ symbol in the comments box. Do NOT want to "post" comment and is annoying when having to copy / paste info from the comments.

    2 votes

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    0 comments  ·  Commenting  ·  Admin →
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  7. Safety Preview rather than ArtBox Preview

    Seems like the ArtBox preview is redundant to the TrimBox preview. Is there a way to change ArtBox to Safety guide preview? And have the page margin guide be the Safety? The preview would be helpful for reviewing live areas before the trim.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Increase document size on cloud conversion

    I find myself unable to convert a word document file to pdf with proper hyperlinks for the table of contents. Please either increase the size limit for conversion of the files on Document Cloud and/or enable preferences option in Microsoft application for better conversion of files including attaining the hyperlinks in the documents and other features.

    3 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  9. [Bug Report] Deleting a page while the mini page preview is visible produces an error

    I am using Adobe Acrobat Pro DC 2019.021.20061
    When I open a PDF and double-click with my middle mouse button (the scroll wheel), a mini page thumbnail window is opened, similar too the Pan & Zoom window, but slightly different. For a picture of what I mean with the mini page thumbnail see this post: https://superuser.com/questions/428987/how-to-disable-middle-button-showing-a-page-thumbnail-in-adobe-reader

    Note that this is not regarding the Page Thumbnail sidebar nor the "Pan & Zoom" window. There is no menu option to make this mini page thumbnail appear, the only way is to double-click the middle mouse button.

    While that mini page thumbnail window…

    2 votes

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    0 comments  ·  PDF Forms  ·  Admin →
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  10. Scanned document does not print

    Mac OS Catalina Version 10.15.4, Fujitsu ScanSnap i500, HP Officejet Pro 8210. Acrobat DC
    I cannot print some large files to my HP 8210. It spends a long time sending it, but nothing happens except it disappears from the que. Since having to abandon the old Acrobat 11 Pro, this has been a reoccurring problem.

    1 vote

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    0 comments  ·  Printing  ·  Admin →
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  11. Newest Acrobat CC does not auto open .pdf file created in Illustrator CC on PC

    When I create a .pdf from Illustrator, a dialog box opens saying the file cannot be found. It used to auto open the .pdf after creating it. It does create the file (.pdf) but does not auto open it.

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  12. Adobe Acrobat DC Pro is powerful; however I find it impossible to save my frequently used tools. They move or disappear.

    A quick access toolbar (see the one available in MS Word) is essential for me. Acrobat X/XI had something like it, in that my frequently used tools always would be in the same place. I did customize the tools in my Acrobat DC Pro, and arranged the order the way I like them- at least three times. Nonetheless, my customized tools don't appear at next use.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  13. BUG Acrobat Pro DC Version 2020.006.20042

    Hello,

    Since the last update, when I go to "Create a PDF" "Multiple Files" and "Combine Files" in the latest try some photos, I end up with a Portfolio and NOT a single PDF you can scoll. It is a portfolio of individual PDFs and the title is "Portfolio" even though I did not select the Portfolio option. In addition, it is erasing the original files. ALL the original PNG photo files have been erased and no longer on the harddrive. This has now happened twice.
    I would like to combine PDFs into a single scrollable document and not have…

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  14. Problem signature: Problem Event Name: BEX Application Name: AdobeCollabSync.exe Ap

    Problem signature:
    Problem Event Name: BEX
    Application Name: AdobeCollabSync.exe
    Application Version: 20.6.20042.43423
    Application Timestamp: 5e615309
    Fault Module Name: StackHash5861
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: PCH    78FROMntdll+0x0003C7EC
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5f25
    Additional Information 4: 5f2531ae070278f893fa99352dadd49e

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

    We have done all sugestn above?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. out of memory or drawing error

    Acrobat file crashes frequently. It is a large file (35MB) and have tried to reduce it but that function doubles it! It sometimes says 'out of memory', sometimes 'drawing error', before crashing. I have spent the whole day trying all the fixes I could find on the various forums but nothing has worked. It has been very frustrating. I have attached file

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  16. Default save as location

    Just got upgraded to Adobe Acrobat Pro Dc and now whenever I 'save as' a document, the default location to save it is to a temporary folder. Before the upgrade, i can choose the folder to save the documents and that folder will be the default location for future documents. Tried to find the solution to fix this by reading bunch of discussion forum and so far have no luck finding anything. Not sure if you change something but please have that 'last folder as default location' back. If there's a way to fix it, appreciate if you could let…

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  17. ALL Signatures "SHOULD" have a TIME STAMP, as well as date

    ALL Signatures "SHOULD" have a TIME STAMP, as well as date

    2 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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  18. 360 image function

    The ability to import 360 spherical images into the PDF so they can be viewed/navigated.

    2 votes

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    1 comment  ·  Editing PDFs  ·  Admin →
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  19. Deleting many pages unacceptable slow in Acrobat DC

    Problem: A PDF-file of 7600 pages. Selecting all even pages in Tools/Manage Pages. Then deleting all even pages except the first or last one. That takes on my iMac with newest DC version over 45 minutes. On a 10 years old PC with Acrobat version 5 it takes less then 3 minutes. That is 15 times faster! This bug needs to be fixed.

    4 votes

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    Need Info  ·  4 comments  ·  Editing PDFs  ·  Admin →
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  20. Multi-Page View

    Posibility to view more than two pages at one view. MS Word style zoom-out.
    Described alredy here: https://community.adobe.com/t5/Acrobat/Page-display-Multiple-page-view-more-than-2/td-p/9790338

    6 votes

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    0 comments  ·  User Interface  ·  Admin →
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