11942 results found
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Need to click two screens to close one document
I use Acrobat Standard DC v.2015.006.30417
Each time I close a document, I get another screen which I then need to click on to close my document. I've seen, online, comments regarding a box, in General Preferences, that can be checked to eliminate this feature, but my version does not have the box.
What can I do to stop this very annoying activity?2 votesHi Joel,
Can you attach the screenshot of this additional dialog.
Thanks
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please allow when you convert "type" files from multiple folders they remain in the same folders... I have a major snafu all my conversions
include a feature when converting files they remain in the same folder / directory to avoid major file displacements...
1 voteHi
Please try creating from File > Create > Create Multiple PDF files
Add the files that you want and as you press OK, click on “The Same folder selected at the start” when asked for target folder.Hope this helps!
Thanks
Tanvi -
How to Insert Image is Greyed Out on Combining , Editing, Form .
I am Unable to INSERT an image on your COMBINE, EDIT, FORM. THE INSERT ICON is GREYED OUT
1 voteThank you for reporting this.
We need more information on steps to be able to reproduce this issue.Please share the version of acrobat you are using. You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..
And also share the test PDF file using forums.adobe.com/docs/DOC-7161 for us to investigate further.
-Bhavna
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Need for you to add the ability for me to save to google drive from Adobe
Need for you to add the ability for me to save to google drive from Adobe
4 votes -
Editing Issues
Recently when I edit a PDF the first time, the fonts are fine. It is only after I have saved the PDF to my computer and then tried to reopen that same PDF to edit. This is where the problem occurs. I am only able to add text in some jibberish language and not the Arial font already set on the PDF. What is the fix to this as it's very frustrating??
Another issue is after making substantial edits to the doc, the system then crashes and the file has to be closed and reopened in like a save mode.
1 vote -
create custom scanning tools not working in Version 2018.011.20035
My Adobe Acrobat DC updated overnight and now my custom scanning tools do not work. Previously I had a custom tool I named scanning with two shortcuts. One for black and white scan, and another for custom scan which I set up to scan both sides. After the update, my scanning tool and shortcuts were there, but they don't work. I tried to recreate, but I cannot scan anything without going to file > create > PDF from scanner, which then brings up enhanced scans. The Black & White tool in the Create Custom Tool does not work. Seems like…
2 votes -
Your designs are ****
Your entire user experience is complete ****. When trying to uninstall an app it opens Creative Cloud and it forces you to update and then it has to use CC to uninstall it.
To remove subscriptions I had to ******* call to get something removed as there was no button to do so.
You guys are a huge company and don't give a **** about the way users actually want things done and just make it really hard to get rid of your ********* products.
Sincerely ********
1 vote -
files skipped during full text index not logged or displayed
During a full text index of over 2,000 files, a number of them are skipped. The error briefly appears in the index window, but when the process is complete that window only shows the last part of the processing and truncates the earlier messages. I turned on the preference to log errors to a file, but DC does not output those errors to a log file. How am I supposed to know which files were not indexed?
1 vote -
French version vs english
I bought Acrobat Standard DC but unfortunately I did not see that I could download it in French. It is therefore in English. Can I just change the language in the software or do I have to uninstall it to reinstall it in French?
2 votesMarking this issue as resolved as there is no response from the user.
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Error in Adobe Digital Editions
Downloaded ADE 4.5.7 got this error when trying to open the how-to book
:
RETRECORDCOREINVALIDCLIENT_CERTClient certificate used with Digital Editions is invalid. You will not be able to use all the features available in this application!
No clue why. Please fix.
1 voteI am assuming your concerns have been resolved. Let us know otherwise.
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Adobe Acrobat Pro 2015 (2015 Release (Classic) | Version 2015.006.30417) crashes when I try to edit a PDF on Windows 7
Hi,
I have the Adobe Acrobat Pro DC 2015 and it always crash when I try to edit a PDF. Always appear the message "Adobe Acrobat DC has stopped working".
I tried the fixes below but they was not solve the problem:
https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html
https://helpx.adobe.com/acrobat/release-note/acrobat-dc-2015-acrobat-2017-february-23-2018.htmlHere's my system information:
S.O.: Windows 7 Enterprise 32bits Service pack 1
Software: Adobe Acrobat Pro DC 2015
Version: 2015.006.30417Could you help me?
Regards,
Thiago Andrade2 votes -
Regression rendering certain pdfs
The latest version of Adobe Acrobat and Reader DC no longer renders some of our files correctly.
The attached file has 3 pages, and when viewed in DC it renders page 3 on page 2 and 3 and doesn't render page 2.
These files render correctly on adobe 11 and every other pdf viewer I've tried.
Regards,
Erik1 vote -
ADOBE PDF PRO 10 VF IS NOT EFFICIENT WINDOWS 10 I HAVE PROBLES DISPLAYING
KEY NUMBER {removed by admin}
1 vote -
Mismatch between splitted file names and bookmark names
After splitting a document by top-level bookmarks, file names do not match bookmark names.
Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.
1 voteSorry fot the inconvenience caused to you.
We tried the scenario and it is working fine at our end.Kindly share with us some sample files on which you are facing this issue
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Re-set support staff mind set, with new paradigm of training.
My experience with Adobe’s support staff has been frustrating. Often, no matter how carefully I ask, there appears to be poor understanding of my question. And the staff seems to produce formulaic responses, imstead of specifically addressing my issues. For example:
I have repeatedly asked what computer configurations can best and most quickly handle time-consuming Adobe Acrobat tasks: OCR, placing duplicate buttons on multiple pages, etc.
I’ve specifically asked whether more RAM, or multicore, or other configurations would speed up OCR of scanned documents.
Adobe has not yet provided a coherent response to the above question.
Many of the support…
1 vote -
PLEASE SOLVE ....'SAVE AS..FAILED TO PROCESS THIS DOCUMENT...I have spent over 2 hours trying to Export PDF to MS Word.....just does not wo
Please solve ...'Save As...failed to process this document...No file was created'..........I am using latest 7 Day Trial Version.......I have spent 2 hours trying to Export PDFs......I don't trust other online offers....so stuck with Adobe..... and DC
1 voteHi Brian,
Sorry for the inconvenience caused. Could you please elaborate what issue you are facing ?
For better clarity, please include : Problem statement, reproducible steps, Acrobat build# that you are using and the pdf files.Regards,
Adobe Acrobat Team -
Program Closes Adobe Acrobat DC has stopped working
I will be in the middle of a project and this comes up...
Adobe Acrobat DC has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. If this happens, I am going to stop paying a monthly fee and discontinue services. HELP
2 votesSorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing
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Text Box (not font) is black
When I click on a field to populate, the text box becomes black. Therefore I cannot see what I type in the field. How do I change this?! I need to complete a document as soon as possible, and this issue is holding me up. Thanks.
I have Adobe Acrobat DC
1 voteThank you for reporting the issue. We regret you facing inconvenience.
Can you please try delete the existing field and create a new one? Do you still face the issue?
Please share the version of acrobat you are using. You can do so using the link -https://helpx.adobe.com/acrobat/kb/identify-product-version.html
And also share the test PDF file using https://forums.adobe.com/docs/DOC-7161 for us to investigate further.
-Bhavna
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Crashes on editing files - every time
Every time I try to edit any pdf file Acrobat constantly crashes.
The problem arised after last update of Acrobat Pro.Acrobar Pro Version 2018.011.20035
Win10 Pro x64PDF editing in Acrobat environment is crucial for our workflow.
Please, HELP!1 vote -
Autotag Document Assigns Failed Character Encoding
Steps to reproduce
PDF files generated by Microsoft SQL Server Reporting Services 2008R2
Process with 'Accessibility tools, Autotag Document'Environment (OS, version)
Windows 10, Acrobat Pro DC
2015 Release (Classic) Version 2015.006.30392Note that files were OK with Windows 10, Acrobat Pro XI (currently on the same workstation)
Note that files had previously been OK with Windows 7, Acrobat Pro DC (prior workstation, no longer available)Expected Result
Text recognized and assigned text characters
Bullets recognized and assigned 'bullet' character
Accessibility Checker passes contentObserved Result
Bullets assigned text character ('w', 'n', etc. - possibly the different values were based…2 votesHi,
As discussed over the mail, the issue is is in the source file itself.
Feel free to contact us in case you have any concerns.Thanks
Rachit
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