378 results found

1. Constant crashes since updating to MAC OS 10.13

   Since upgrading my iMac to MAC OS 10.13 Adobe Acrobat DC has become horribly unstable. It crashes constantly, but inconsistently. Sometimes it crashes when it's just open and sitting in the background. Sometimes it crashes when I'm attempting to open a PDF. It crashes regularly when I'm attempting to edit a PDF into a form. I don't get any on screen feedback except the dialog boxes asking if I want to report the "unexpected quit" to Apple, and then Adobe. I have completely uninstalled and reinstalled Acrobat DC. Any suggestions on how to fix this would be greatly appreciated.

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   20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Can you please confirm if you are still facing issues with launching acrobat / installing acrobat ?

   -Ayush

2. The Entire Adobe Acrobat Product need a full rework. To keep up with the competition you better rework the who GUI.

   Overall Acrobat is horrible non intutitive a simple google search and you will see I am not the only one that thinks this. I would suggest you work with NON-PROGRAMING design and flow oriented people to fix the issue with Adobe Acrobat otherwise it will be a thing of the past since many companies like ZOHO, Microsoft and Google are doing the work better thought the demand in the business world is PDF because you have marketed it so...I do not believe Adobe will be able to hold up this software as people are innovating their software at light speeds faster than adobe. Adobe personally to me is one of the best suites out there money can buy. Acrobat. Its the beginning of a long nightmare.

   Overall Acrobat is horrible non intutitive a simple google search and you will see I am not the only one that thinks this. I would suggest you work with NON-PROGRAMING design and flow oriented people to fix the issue with Adobe Acrobat otherwise it will be a thing of the past since many companies like ZOHO, Microsoft and Google are doing the work better thought the demand in the business world is PDF because you have marketed it so...I do not believe Adobe will be able to hold up this software as people are innovating their software at light speeds… more

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   0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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3. Countdown timer for timeouts when designing templates in Adobe Sign

   You can spend an hour in the template designing screen tediously placing everything and when you go to save, it says you are timed out and completely WIPES OUT everything you've been doing. Horrible user experience. Can you implement a timer similar to what bank websites use? Warning that you'll be logged out in 180 seconds or something similar? That way you can save your work and not waste a huge amount of time tediously re-entering everything. OR create some kind of temporary draft similar to MS Word?

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   0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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4. pdfconverterhub virus cause pop-up - came in with Chrome extension - can't delete

   This morning's update of zemana, Bitdefender finally recognized the threat. But, they can't remove PDFConverterhub
   Microsoft is looking into it an Norton can't detect it either.

   Please look into this, It is not only irritating, the pop-up of young Russian girls in your neighborhood looking for love is horrible for any business meeting!

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5. Stop crapping on your customers. Removing features ≠ upgrade. Version 8 was better.

   Go back to Version 8.0. It was superior to anything you have now.

   2 votes

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   0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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6. Allow organisation of Lightroom presets

   Lightroom needs to bring back the function that allows you to organise your presets into folders. I currently have hundreds of presets from different creators and they're all jumbled up in a complete mess and I have to scroll through every single one to find the one I want. This needs to be prioritised as it's slowing down workflow for I imagine thousands of people.

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7. bassettlex@aol.com

   Don't allow a user to make lots of changes and never save them. I made 30 minutes worth of critical changes, saving them as I went, and Adobe saved none of them. The file I called back up from Adobe after closing my work was the same unaltered file. No warning. Nothing from Adobe. Horrible!

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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8. Remove "Create" Button On Top Menu Bar

   Please go back to the old interface! Or let us customize where all the buttons are located and if we want them to show at all. The new "Create" button on the top bar next to the document tabs takes up so much space and is so sensitive that if I have more than 3 documents open at once, I can't move the window around on the screen. You can only click to the right of the tabs to drag the window on your screen and now there's a big create button and 4 icons that don't really need to be there at all, plus a huge blank space before the minimize button. This effectively kills my ability to do most of my work as I often am comparing a document to something in another window and can't move the Acrobat window on the screen at all.
   Also, the AI Assist - please let me remove that button, and put a checkbox to select "don't show this pop-up again" because I'm physically dreading every PDF I have to open right now. Any time I click on anything, it seems like I get at least 2 different pop-ups for things I do not want.
   All of the tools have moved around, and the left sidebar that keeps opening every time I open a new document is horrible. It takes up so much real estate in the window. Same with the right. When I open a document, I can't see the entire page unless I zoom out because there are all these menu bars on top of it.
   The entire interface and functionality is absolutely terrible and has given me nothing but trouble since it was installed.

   Please go back to the old interface! Or let us customize where all the buttons are located and if we want them to show at all. The new "Create" button on the top bar next to the document tabs takes up so much space and is so sensitive that if I have more than 3 documents open at once, I can't move the window around on the screen. You can only click to the right of the tabs to drag the window on your screen and now there's a big create button and 4 icons that don't really need to… more

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   5 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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9. Stop What's New popup

   The 'What's New' popup occurs with every new document opened even if Adobe Pro is already running. It is horribly annoying. If it is supposed to turn off once you review the pages, that is not working. Please add a mechanism to 'turn off notification'. I assume that Adobe is not posting new features to the product every 2 minutes.

   7 votes

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10. PDF icon on the desktop shows white background

    The title and the attached picture show the problem. I use Windows 10 with 64-bit and Acorbat Pro. Everything is up to date. I have tried everything I could find on the www, but to no avail. Preview pane and everything else works fine, just the desktop icon looks ugly. Even if it is a cosmetic problem, I wonder why it worked with 32-bit and why it seems to work with Windows 11, at least on my wife's notebook.
    It just doesn't look nice with the white background.
    Maybe it's quite easy to fix by Adobe programmers. Would you please have a look at it.

    The title and the attached picture show the problem. I use Windows 10 with 64-bit and Acorbat Pro. Everything is up to date. I have tried everything I could find on the www, but to no avail. Preview pane and everything else works fine, just the desktop icon looks ugly. Even if it is a cosmetic problem, I wonder why it worked with 32-bit and why it seems to work with Windows 11, at least on my wife's notebook.
    It just doesn't look nice with the white background.
    Maybe it's quite easy to fix by Adobe programmers. Would you… more

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11. Adding White Space via the Crop Tool Does Not Work for Some Pages

    Here is a posting I recently made to the Acrobat "Editing and Exporting PDFs" forum:

    try67 wrote: "Yes, Acrobat Pro DC can scale all the pages of the file in a single command."

    As it turns out, Acrobat Pro XI is supposed to be able to do this, but as I stated offline to try76, "... I experimented with increasing the white space around pages (to 8.5 x 11.0) in XI. The single-column test page I sent you is from a 9-page, mostly three-column document, and when I use the Cropping Tool while attempting to do this, there is one lone (3-column) page that refuses to re-size - whether I try to do it individually or on the whole document...."

    All of these pages came from exactly the same source (i.e., a single .TIF scan series, followed by export via ABBYY FineReader Pro 14), so there should be no differences in them - yet Acrobat fails to perform. AFAIK, this is yet another bug, rather than some peculiarity injust that one page.

    In the meantime, this same putative "cropping" feature (cough!) in Acrobat Pro XI should be able to process the desired range of pages within the 200-page (4.25 w x 7.0 h) file that I mentioned in my initial forum posting on this subject (above), but when I try it, any number of pages, scattered throughout the document, do not respond to the command.

    I already own a full license for ABBYY FineReader 14, which is fully capable of exporting documents having whatever standard or custom page size I choose., but it is somewhat of a PITA having to drag a file like this into FineReader. This risks destruction of front- and back-matter page numbering that was painstakingly created within Acrobat - after which I then have to drag it back into Acrobat for clean-up of the page-numbering mess.

    Here is a posting I recently made to the Acrobat "Editing and Exporting PDFs" forum:

    try67 wrote: "Yes, Acrobat Pro DC can scale all the pages of the file in a single command."

    As it turns out, Acrobat Pro XI is supposed to be able to do this, but as I stated offline to try76, "... I experimented with increasing the white space around pages (to 8.5 x 11.0) in XI. The single-column test page I sent you is from a 9-page, mostly three-column document, and when I use the Cropping Tool while attempting to do this, there is one… more

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    5 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  Bilal Ansari responded

    Thank you for the feedback. I have forwarded your request to the engineering team. They will reach out to you if any more information is needed.

12. Glitch Deleted All My work

    While editing a document, it glitched, shut down, and deleted about 2 hours worth of work, seemingly irretrievably. For a product that I pay for, this is pretty unacceptable, and burying your feedback options behind a separate website and login only further shows how little you care about consumer experience.

    My idea: if you want customers to feel like you actually care about their experience on your substandard product, don't force them to a separate webpage and make them log in again just to tell you when you mess up. Nothing more clearly shows that a company that can't care less about the users they exploit than making feedback difficult and cumbersome.

    While editing a document, it glitched, shut down, and deleted about 2 hours worth of work, seemingly irretrievably. For a product that I pay for, this is pretty unacceptable, and burying your feedback options behind a separate website and login only further shows how little you care about consumer experience.

    My idea: if you want customers to feel like you actually care about their experience on your substandard product, don't force them to a separate webpage and make them log in again just to tell you when you mess up. Nothing more clearly shows that a company that can't care… more

    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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13. app.alert boxes need a face-lift

    I have used Acrobat for Mac much more than I have used Acrobat for Windows. Every time I use interactive PDF forms in Acrobat for Windows it immediately strikes me how unattractive Acrobat's Windows app.alert boxes are compared to it's app.alert boxes in Mac. The box itself is "blah", bordering on ugly and the text for the alert message is too small and light. I would think that Adobe wants users to be attracted to it aesthetically in addition to being attracted to Acrobat's functionality and strongly encourage Adobe to make its app alert boxes in Arobat for Windows as attractive as they are in Acrobat for Mac.

    I have used Acrobat for Mac much more than I have used Acrobat for Windows. Every time I use interactive PDF forms in Acrobat for Windows it immediately strikes me how unattractive Acrobat's Windows app.alert boxes are compared to it's app.alert boxes in Mac. The box itself is "blah", bordering on ugly and the text for the alert message is too small and light. I would think that Adobe wants users to be attracted to it aesthetically in addition to being attracted to Acrobat's functionality and strongly encourage Adobe to make its app alert boxes in Arobat for Windows… more

    1 vote

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14. Stop trying so hard.

    KISS, keep it simple stupid.
    ...
    Editing has become a complete and total disaster.

    4 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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15. update Acrobat Pro DC 2019.012.20034 crashes when playing movies

    Hello, I've created Indesign interactive PDFs for many years (mainly lecture course material), until Acrobat Pro DC version 2019.010.20098 all went well. After the update to 2019.012.20034 all files (from the last three years) with movies in them crash with the error:
    This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit
    This is horrible news for our university, can you please help? Obviously we made sure that Flash etc is up to date. Also we tried different security and multemedia legacy options.
    As a "work-around" we are currently re-exporting all Indesign content to fixed layout ePubs …
    What has happened here?
    Many thanks
    Stefan

    Hello, I've created Indesign interactive PDFs for many years (mainly lecture course material), until Acrobat Pro DC version 2019.010.20098 all went well. After the update to 2019.012.20034 all files (from the last three years) with movies in them crash with the error:
    This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit
    This is horrible news for our university, can you please help? Obviously we made sure that Flash etc is up to date. Also we tried different security and multemedia legacy options.
    As a "work-around" we are currently re-exporting all Indesign content to fixed… more

    2 votes

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16. Professional PDF Document from Web Page

    Can Adobe Acrobat Create a Professional PDF Document from Web Page?

    When I see or hear about Adobe, I can imagine the best creative tool for creative professional. That is Adobe branding in my mind.

    But, that change 360 degree, when I see the resulting PDF document from a web page. So unprofessional, so messy, and so ugly. I believe your Dev Team very aware about this and hopefully can do something about it.

    Thank you so much for reading this and consider this input for the future improvements of Adobe Acrobat Pro.

    Best regards from Indonesia,

    Lukman Febrianto

    Graphic Designer, Web Designer & AI Content Creator

    Can Adobe Acrobat Create a Professional PDF Document from Web Page?

    When I see or hear about Adobe, I can imagine the best creative tool for creative professional. That is Adobe branding in my mind.

    But, that change 360 degree, when I see the resulting PDF document from a web page. So unprofessional, so messy, and so ugly. I believe your Dev Team very aware about this and hopefully can do something about it.

    Thank you so much for reading this and consider this input for the future improvements of Adobe Acrobat Pro.

    Best regards from Indonesia,

    Lukman

    … more

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    1 vote

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    0 comments  ·  Creating PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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17. stop with the AI SLOP EVERYWHERE

    **** AI, **** IS HOW I WOULD DESCRIBE IT, GET RID OF YOUR AI. NOW. IT IS BUT USLESS, ANNOYING, BAD, GARBAGE, POPUP, ITS ANNOYING AS AN AD. DISABLE YOUR AI, AND GIVE US A BUTTON THAT ACTUALLY WORKS TO DISABLE IT. SO STOP INTRUDING THEIR WORK, THEY DESPISE IT TO THE MAXIMUM, ********* YOU AI, ***ING DISABLE THIS *, **** AI BEING HERE TO BE ANNOYING, AND ******* USLESS, ALSO, WE DONT WANT "AI" ANYTHING, LEAVE, US, THE **** ALONE WITH YOUR ****** *** ******* AI. AND TOO, STOP FORCING AI UPON US, WE, WILL PROTEST IF YOU DONT EVENTUALLY.

    **** AI, **** IS HOW I WOULD DESCRIBE IT, GET RID OF YOUR AI. NOW. IT IS BUT USLESS, ANNOYING, BAD, GARBAGE, POPUP, ITS ANNOYING AS AN AD. DISABLE YOUR AI, AND GIVE US A BUTTON THAT ACTUALLY WORKS TO DISABLE IT. SO STOP INTRUDING THEIR WORK, THEY DESPISE IT TO THE MAXIMUM, ********* YOU AI, ***ING DISABLE THIS *, **** AI BEING HERE TO BE ANNOYING, AND ******* USLESS, ALSO, WE DONT WANT "AI" ANYTHING, LEAVE, US, THE **** ALONE WITH YOUR ****** *** ******* AI. AND TOO, STOP FORCING AI UPON US, WE, WILL PROTEST… more

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    1 vote

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    1 comment  ·  Generative AI  ·  Edit…  ·  Delete…  ·  Admin →
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18. jaihn@live.no

    The new Adobe is disaster. It is hopeless to use. It is not stable, all the times i need to close it by task menager. All the tools is not simple to find. Even to make comments to document You need to spend fiew minutes to find option. All the many was moved to reverse side, to right, when earlier was on left. All tools is hidden and hard to fine anything. All the times the program blokking changes, and ask for confirm at documents is safety.
    Wake up, You lost the clients, the concurrance is far away from You Bluebeam is tousend times better to make any comments ant changes on PDF.

    The new Adobe is disaster. It is hopeless to use. It is not stable, all the times i need to close it by task menager. All the tools is not simple to find. Even to make comments to document You need to spend fiew minutes to find option. All the many was moved to reverse side, to right, when earlier was on left. All tools is hidden and hard to fine anything. All the times the program blokking changes, and ask for confirm at documents is safety.
    Wake up, You lost the clients, the concurrance is far away from… more

    7 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. HELP ME RESTORE ADOBE WRITER

    I had pdf writer installed on my Mac when it died. I tried bringing it to this new machine from my backup disk and it now wants me to buy some adobe cloud. Been on the phone on hold for hours, been on chat for hours, frankly the customer service is horrible or non-existent. Please help men get back up and running.

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
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20. UI Scaling on Surface Pro needs attention

    I am using Adobe Acrobat on a Surface Pro 2. The scaling is horrible, with dialog boxes too big for the screen and options inaccessible. I gather the height of the Surface Screen is not within your specification. Please can you enhance the dialog boxex so they display fully on the screen. I also use Captivate and this is fine. Dialog boxes display properly.

    1 vote

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Since we haven’t got further updates from you on this. We are closing this issue for now.
    Please reach out to us again if you have further concerns

    Thanks
    Ayush