13520 results found

1. pdf trial did not activate - already pre-existing annual purchaser

   cannot activate acroat dc pro - with existing account keeps going back to Trial expired - buy, i am an annual customer already. Tried to contact live person, held on phone 20+ plus minutes, transferred and have been holding 49.51 minutes so far. Agent said "do not hang up" will take longer. This is ridiculous.. Adobe has no problem in collecting my annual fee for these services, i should have no problems in having full accessibility. What's up Adobe???

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. Append all links in document

   Provide the ability to append all the links and view all links in a pdf document without going page by page. Creating PDFs from a web page using multiple levels is not an option for many websites, and appending page by page is ridiculously time consuming.

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   4 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you have any queries.

   Thanks
   Tanvi

3. Acrobat Pro DC crashes shortly after opening a pdf file

   Acrobat Pro DC crashes after opening / closing some docs in sequence

   1. Open a pdf file using AVDoc.Open(...);
   2. Close opened pdf file by clicking window close button (Acrobat main window)
   3. Repeat this sequence 3-5 times without waiting too long

   • Crash will happen shortly after opening (pdf ist already visible)
   • Crash will not happen, if Acrobat main window hasn't been closed (close tabsheet instead)
   • Crash will not happen, if Acrobat Stnadard DC is used

   Protokollname: Application
   Quelle: Application Error
   Datum: 18.12.2017 18:30:30
   Ereignis-ID: 1000
   Aufgabenkategorie:(100)
   Ebene: Fehler
   Schlüsselwörter:Klassisch
   Benutzer: Nicht zutreffend
   Computer: ***
   Beschreibung:
   Name der fehlerhaften Anwendung: Acrobat.exe, Version: 18.9.20050.57426, Zeitstempel: 0x5a1c7469
   Name des fehlerhaften Moduls: Acrobat.dll, Version: 18.9.20050.57426, Zeitstempel: 0x5a1c7441
   Ausnahmecode: 0xc0000005
   Fehleroffset: 0x0019eebd
   ID des fehlerhaften Prozesses: 0x43e6c
   Startzeit der fehlerhaften Anwendung: 0x01d37825e1a84944
   Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
   Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
   Berichtskennung: 11e6d1ad-7ecc-4f65-9893-a59e5e6ad2b9
   Vollständiger Name des fehlerhaften Pakets:
   Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
   Ereignis-XML:
   <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
   <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2017-12-18T17:30:30.813949600Z" />
   <EventRecordID>865021</EventRecordID>
   <Channel>Application</Channel>
   <Computer>***</Computer>
   <Security />
   </System>
   <EventData>
   <Data>Acrobat.exe</Data>
   <Data>18.9.20050.57426</Data>
   <Data>5a1c7469</Data>
   <Data>Acrobat.dll</Data>
   <Data>18.9.20050.57426</Data>
   <Data>5a1c7441</Data>
   <Data>c0000005</Data>
   <Data>0019eebd</Data>
   <Data>43e6c</Data>
   <Data>01d37825e1a84944</Data>
   <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
   <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll</Data>
   <Data>11e6d1ad-7ecc-4f65-9893-a59e5e6ad2b9</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   </EventData>
   </Event>

   Acrobat Pro DC crashes after opening / closing some docs in sequence

   1. Open a pdf file using AVDoc.Open(...);
   2. Close opened pdf file by clicking window close button (Acrobat main window)
   3. Repeat this sequence 3-5 times without waiting too long

   • Crash will happen shortly after opening (pdf ist already visible)
   • Crash will not happen, if Acrobat main window hasn't been closed (close tabsheet instead)
   • Crash will not happen, if Acrobat Stnadard DC is used

   Protokollname: Application
   Quelle: Application Error
   Datum: 18.12.2017 18:30:30
   Ereignis-ID: 1000
   Aufgabenkategorie:(100)
   Ebene: Fehler
   Schlüsselwörter:Klassisch
   Benutzer: Nicht zutreffend
   Computer: ***
   Beschreibung:
   Name der fehlerhaften Anwendung: Acrobat.exe, Version: 18.9.20050.57426,… more

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. I only wanted the adobe editor for 1 month now i've been charged for 2 how do i cancel this

   cancel

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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   Need Info  ·  amukherj responded

   Did this resolve your issue?

5. Make field wider for correcting scanned text

   When viewing and correcting scanned text, the field is so small as to not include the whole word. Also, it would be much easier to just retype the correct text directly in the document

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   Under review  ·  1 comment  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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6. 2 instances of Acrobat PRO DC running concurrently

   One Acrobat instance installed but 2 instances of Acrobat PRO DC running concurrently prevent PDFs from opening. Only solution is to quit "both" Acrobats and try again. Uninstalling and reinstalling Acrobat does not help. Uninstalling and reinstalling the entire ACC suite does not help either. Problems observed in three separate, not networked Macs. No Acrobat Free Reader installed on the systems either.

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   2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Need Info  ·  Pratyush Dhoundiyal responded

   Hi Andres,

   Can you elaborate on the behavior here:
   1. What happens when you open a PDF with Acrobat? Does it trigger two instances of Acrobat.
   2. When you just launch Acrobat from finder, does that also trigger two separate instances.

   Thanks

7. Copying from PDFs in Acrobat DC occasionally crashes InDesign

   This doesn't happen all the time but it's enough to be annoying and it doesn't just happen on one of our Macs in the studio. When copying out of either comments or text in the PDF itself, InDesign which has a document we want to copy into open, crashes. It's not the active application, Acrobat is but once CMD + C is pressed to copy from Acrobat, that's the moment that InDesign crashes.

   Anyone else had this issue?

   2 votes

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   0 comments  ·  Commenting  ·  Delete…  ·  Admin →
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8. renewal

   How do I prevent Adoce DC going fro free version to Automatic renewal as I do now wish to purchase it?

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   2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

9. Converting Excel for Mac doc to PDF enabling clickable url links

   When I convert my Excel for Mac doc (with clickable url links) the links do not work in the resulting PDF. Please advise.

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Retention of links with Excel to PDF conversion is not yet supported. However, we have taken your feature request.

   Thanks
   Tanvi

10. Where is the Forms tab

    I would just like to find where it is?

    2 votes

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    Resolved  ·  2 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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11. MAC NEEDS TO SUPPORT THE SAME FONTS AS PC LIKE CALIBRI
    2 votes

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    Under review  ·  2 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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12. Inability to file pdf files in alphabetical order

    I have recently upgraded my Mac operating system to Mac OS High Sierra version 10.13.1. Since doing this, I am unable to use the Mac Finder in alphabetical order to drag and drop / file pdf's from Adobe Acrobat Pro onto my Mac flash storage (the folders are no longer in alphabetical order and are displayed in a random mixed order). The same applies when you print to pdf and then try and file on Finder.

    I would note that Finder itself accessed directly (i.e. not through Adobe) works as it is designed to and you can select any of the various filing options (by name, kind, application, etc.).

    I spoke with Apple support in Greece and they indicated this this was an Adobe problem (see attached file)

    Many thanks,

    Mike Stricker

    I have recently upgraded my Mac operating system to Mac OS High Sierra version 10.13.1. Since doing this, I am unable to use the Mac Finder in alphabetical order to drag and drop / file pdf's from Adobe Acrobat Pro onto my Mac flash storage (the folders are no longer in alphabetical order and are displayed in a random mixed order). The same applies when you print to pdf and then try and file on Finder.

    I would note that Finder itself accessed directly (i.e. not through Adobe) works as it is designed to and you can select any of… more

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    0 comments  ·  Printing  ·  Delete…  ·  Admin →
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    Need Info  ·  Pratyush Dhoundiyal responded

    Hi,
    How files/folder are sorted in any finder window is solely the business of your operating system and not Actobat. Are you facing this just with Adobe PDFs?

13. touch mode button not there

    There is no way to put the touch mode button on the menu bar

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    Resolved  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Acrobat: tools- edit using photoshop:

    image opens as RGB but Orig image is placed as cmyk in InDesign 2017 then saved as ADOBE PDF (preset). I can't locate any pref.

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
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    Need Info  ·  Adminakagarg (Lead Software Engineer, Adobe) responded

    Please provide the details of issue and files for further investigation.

15. Automation of watermark placement

    Would like to set up drop-app that would automatically place pre-configured (pdf) watermarks, one for the first page, another on the rest.

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    Under review  ·  0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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16. white box around text - Adobe Acrobat Pro DC

    I've got some text layers 95% opacity with drop shadow applied on Illustrator. Those Ai files are linked into a Indesign doc, exported as PDF but when I view the artworks on Adobe Acrobat Pro DC (version attached) there is a white box around the text. This only happens on Adobe Acrobat. If I use Mac Preview it looks fine. I can only fix the issue if I make the text layer 100% opacity in Illustrator. This bug only happens when the doc is viewed on any zooms that are 100% or less. It looks fine on 125% or over (see files 'wrong'/'right' attached)...

    I've got some text layers 95% opacity with drop shadow applied on Illustrator. Those Ai files are linked into a Indesign doc, exported as PDF but when I view the artworks on Adobe Acrobat Pro DC (version attached) there is a white box around the text. This only happens on Adobe Acrobat. If I use Mac Preview it looks fine. I can only fix the issue if I make the text layer 100% opacity in Illustrator. This bug only happens when the doc is viewed on any zooms that are 100% or less. It looks fine on 125% or over… more

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    2 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  Girija Agarwala responded

    Need Info

17. PDF to Word in Full Justify

    I have a document that is in full justification, but when I export to Word it doesn't hold the full justification. Can you advise why that would be

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    2 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  Girija Agarwala responded

    Need Info

18. Correcting dimensions of the boxes with + and - in "Set Page Boxes"

    In every Adobe program it is possible to correct sizes by adding a value with + or -. Why isn't it possible in Acrobat menu "Set Page Boxes"?

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    1 comment  ·  Page Operations  ·  Delete…  ·  Admin →
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    Need Info  ·  Vivek Chandra responded

    Hi Sarah

    Can you please be little more specific?
    Are you talking about “Change Page Size” → “Custom” option where you want this functionality?

    Thanks
    Vivek

19. II am not able to install the initial test version.

    II am not able to install the initial test version. The error message is attached below.

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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20. Don't move the document zoom after using "Set Page Boxes"

    If you use the "Set Pages Boxes" and apply the entered correction with "OK" the scrollbar moves to the top of the side. So I have to scroll down again to check my correction. If you have to work really detailed, it's quite annoying to scroll down again and again....

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    1 comment  ·  Page Operations  ·  Delete…  ·  Admin →
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    Need Info  ·  Vivek Chandra responded

    Hi Sarah

    I tried and the scroll bar does not move for me. Can you please share the exact options/steps you are using.
    Or if its specific to some files, can you please share the files with us?

    Thanks
    Vivek