12044 results found

1. Acrobat crashes after transparency flattening

   When first applying a hairline fix in Acrobat (all lines below 0,25 pt to 0,25 pt) and then flattening transparency in Acrobat using the transparency flattener, Acrobat crashes. I see the progress bar going to 100% and then Acrobat crashes without any error.

   BUT... if I skip the hairline fix step, then Acrobat flattens the file without problems. So there must be something with the hairline fix that causes the transparency flattener to crash.

   Using Acrobat Pro DC 2017.012.20098 on Mac.

   Example files in attachment.
   File ...WITH... crashes while flattening.
   File ...WITHOUT... flattens fine.

   • 

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   Under review  ·  Amboo Srivastava responded

   We apologise for the issue you are facing. Yes, the crash is reproducible. We will investigate this and revert back.

   Thanks,
   -Amboo

2. The right panel could be hid in Adobe Acrobat XI that worked wonderfully well for me. Annoyingly, I can't seem to do so in the Pro 17!

   I want Adobe Acrobat Pro 17 to work at least half as well as Adobe Acrobat Pro XI that did the jobs I needed wonderfully well for me. I NEED TO CLOSE THE RIGHT PANEL JUST LIKE I COULD IN XI!!!!!!!!!!! i SEE OTHERS HAVE COMPLAINED ABOUT IT TOO. If something wasn't broke in older version why "fix it" with this one. It interferes with my ability to follow through on searched text and read same with the split screen capability Windows offers! PLEASE FIX IT SOON!!!!!!!!!!!!!!!!

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3. Anand Rao Anand

   This person needs some rest he is travelling and worked out poor guy promised to send a free trial but has no time to rest his rear .. Added to that he is so pre occupied that he forgot to tell me that the option of purchase for one month is not his beer ...

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   Under review  ·  Pratyush Dhoundiyal responded

   Can you elaborate on the issues you are facing with Acrobat DC?

4. Read out loud

   Because of my dyslexia, I would benefit from Adobe reading the text aloud as I scan the words. But it never works! How can I get the “Read Aloud” function to work?

   4 votes

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   6 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hello Sir,
   Since we haven’t received from your end, we hope that the issue has been resolved. Please feel free to reach us if you have any concerns in future.

   Thanks
   Rachit

5. Copy/paste of comments between documents does not paste the coments in the new document at the same coordinates.

   Copy/paste of comments between documents does not paste the coments in the new document at the same coordinates.

   7 votes

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   Planned  ·  3 comments  ·  Commenting  ·  Delete…  ·  Admin →
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6. Allow for customizability of text snippets in advanced search results

   Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

   Problem 1. The length of text snippet in each search result is too short.
   Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

   Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors nowadays; we can make the advanced search window itself huge; why not allow for the ability to make the search result snippets really long, too? Or at least longer than they are now?

   Solution to Problem 2: allow the user to customize where the search term occurs within the result snippet. For instance, this could be a finely-grained preference, such as "Search result should be returned with X number of characters/words before/after it" where X is some user-entered number. Or there could be just a coarsely-grained preference, such as, "Search term should occur at the beginning/middle/end of the snippet."

   Reason these are needed: often, a snippet is informative only if you have a certain amount of surrounding text, or only if you know a certain amount of text that comes before and after the term you searched. Presently, however, the search term occurs as the very first, or sometimes second, word of the snippet result. If you wanted to know what came before your search term in order to judge the relevance of a particular search hit, the snippet becomes unhelpful. In such cases, you have no other option but to click over to the document to get your context and then back to your search window to jump to the next result. But then, if you do that, it negates the point of having that result snippet. Such clicking back and forth between search result window and document window might not sound like much, but when your search results number in the hundreds, this clicking-back-and-forth procedure makes your work very inefficient; in a large publishing or indexing project, you might need to perform thousands of advanced searches, each with dozens or hundreds of hits. In such situations, the time-saving potential of implementing this request becomes apparent.

   Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

   Problem 1. The length of text snippet in each search result is too short.
   Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

   Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors… more

   4 votes

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7. Acrobat Standard XI. The 3 step rotate page system is clunky.

   Would like to have the "rotate left" and "rotate right" buttons available in Acrobat Standard XI. The 3 step rotate page system is clunky.

   2 votes

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   Need Info  ·  1 comment  ·  Page Operations  ·  Delete…  ·  Admin →
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8. Add tutorial to add an index to a book. Your instructions for it are WAY TOO VAGUE.

   I have been trying to add an index for a 278 page book in PDF. I spent an hour on the phone to tech support in India and no one there seems to know how to do this.

   I also need to be able to VIEW it and install it into this PDF to publish it. PLEASE add a tutorial on how this is done, step by step, without CLOUDING the issue with terms like "catalog" and "metatdata" that do NOT contribute to the objective.

   1 vote

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi Greg,
   Please try if this helps: https://helpx.adobe.com/acrobat/using/creating-pdf-indexes.html

   Thanks

9. Payment Link

   Docusign has partnered with Stripe to allow payment gateway links. For systems generating PDF estimates or invoices, this would be a handy feature.

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   1 comment  ·  Adobe Sign  ·  Delete…  ·  Admin →
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10. Acrobat combine files + Batch compare pdf + Clarify array object error

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

      - If the files are in different folders, it ignores the folder structure, even if 
        WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
        [See Example #1 at the end.]
    
      * >>>>> Using different tools, I've finally been able to achieve the desired result! 
          I've combined over 1,000 pages coming from DIFFERENT folders  
          and subfolders so that the final Binder is true to actual file sequence in 
         each of the original folders (including their respective subfolders). <<<<<
    

    1. "Expected an array object" error when comparing 2 pdf's
       • Indicate which page/pages has/have error
       • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

      - Worst of all, the document seems to be correct during most steps. 
         During several steps, it can be searched and put into a binder.  
         Suddenly, seemingly out of nowhere, this error occurs and all 
         subsequents tasks cannot be run!   
    
      - A compare of the document is NOT possible. See "Docu Processing"
    
      >>>>>> I found this is the Acrobat archive: 
      value at index 0 must be an indirect object
      "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
    
     >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
    

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF." "

    1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

     - As verified by tech support, it is only possible to compare one 
       pdf with another. Because of the way Acrobat works, a minor 
       change not related to the content will never match as per any 
       and all of the available compare programs. 
    
       >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                    save again as 456.pdf.    Do NOT make any changes! 
    
                    Looking at KB-size, the documents will seem identical, 
                    but they will in fact differ by 1 to 3 bytes in size. 
    
     - Basically, because the filename is stored somewhere in the
       document, the 3 pdf's will NEVER compare as "EQUAL", unless 
       they are reviewed in a tedious, manual, multi-step manner. 
    
     - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
        will "reveal" that the content is identical. 
    
      - Now consider the nightmare of trying to "cull" old backups 
        or various attempts to "combine" ....... and you can see that 
        MONTHS would be required. 
    
      - I have purchased several compare packages. They work fine 
        on many file types,  but they absolutely CANNOT handle 
        batch pdf compares!
    
     - Think of charging 
             (just  $25 for such a tool)   x
             (the millions of worldwide Acrobat Users)   x 
             (only 20% purchased)    = 
       LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
    

    1. It seems that various financial institutions etc have
       different ways of INTERNALLY storing the contents of
       a pdf. Specifically, FONTS are not FONTS. That means
       that documents when printed look 100% alike, but
       when electronically compared, the FONTS and similar
       information causes havoc.

       Adobe is the leader in pdf creation.

       There is a need to batch compare or batch redact
       without the nightmare of font-like hidden elements.

    2. Protection > Redaction could also be greatly improved
       to make life easier for the user:

       Global redact in this document:

       From "text 1234567" to "text 12...67"

       From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
       (Remove only the last letter of the longer text).

    Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

       Folder 1      1
                             7
                             x
                             y
                             z 
    
       Folder 2      1
                             9
                             a
                             b
                             c
    

    • Use Windows Explorer to search for *.pdf and sequence by folder.
    • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
    • Block copy the above and right click in that sequece to "combine"
    • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
    • Yes, it bunches the 1's !!!!!
    • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

    This still does not work
    "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

    Batch processing to Actions in Acrobat DC HOW?!?!?
    Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

    If you check the internet, there are literally hundreds of people who really need these features.
    As the market standard, Adobe would help it Users if these features were implemented.

    Sincerely,

    Inge

    PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

    … more
    4 votes

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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

    Thanks,
    Adobe Acrobat DC Team

11. redaction

    When saving a redacted file, the option to for "redacted" to NOT be added to the end of the file name.

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    Under review  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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12. Certified Sigs Should Allow Timestamping by Judicial Court E-Filing Systems

    Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.

    This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.

    I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing of certified documents?

    Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.

    This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.

    I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing… more

    2 votes

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    3 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Hi Molly, Kevin,

    Thanks for writing to us.

    From what I understand, you require your PDF to be digitally signed again, after you have shared it after certifying and digitally signing by your signature? Can you please try these steps and see if this is what you require:

    1. Open PDF in Acrobat DC. From Tools→ select ‘Prepare form’ app and click Start. Add (at least) 2 signature fields from top toolbar and save the document
    2. Right click on the first signature field and select ‘Certify with visible signature’. In the Certify Document dialog that comes up, under ‘Permitted Actions After Certifying’, select ‘Form fill-in and digital signatures’
    3. Now sign the document by adding your signature
    4. Send the document to LINX now

    Does this solve your problem? Please let us know.

    Thanks,
    -amboo

13. Password Authentication for Adobe Sign

    Adobe Sign has a major flaw. The product allows you select Password Authentication to require signers to enter a password before signing, but once signed, the signer no longer has to enter a password to access the signed document. This is a major security flaw. If I am having a signer sign something with personal identifiable information, the signer should have to enter a password both when they sign the document and attempt to view it later. This seems like a very easy addition for Adobe to make and would substantially improve the security of the signing process. Please contact me with questions about this request as it is very important to my business needs.

    Adobe Sign has a major flaw. The product allows you select Password Authentication to require signers to enter a password before signing, but once signed, the signer no longer has to enter a password to access the signed document. This is a major security flaw. If I am having a signer sign something with personal identifiable information, the signer should have to enter a password both when they sign the document and attempt to view it later. This seems like a very easy addition for Adobe to make and would substantially improve the security of the signing process. Please contact… more

    13 votes

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    2 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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    Amboo Srivastava responded

    Thanks for your feedback. We will inform the engineering team about this request and will keep you posted with further updates.

    -Amboo

14. Opening side by side

    It would be great to be able to open 2 PDF pages next toeach other for easy comparison, i.e. when comparing two people on a geneology site

    3 votes

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    Need Info  ·  Vivek Chandra responded

    Hi

    You can try the following –
    Go to Organize Pages App to move the pages you want to see next to each other.
    Then go to View→Display Options and select Two pages.

    Please let us know if this works for you.

    Thanks
    Vivek

15. Show/Hide Toolbars at the top of the screen

    Could you please re-add in the option to select which toolbars you wish to see on the menu bar area of the program? I am sick of having to click out of my document, look for the right option, and then search for what I want to do. I used to have my regularly used toolbars selected at the top of the screen, so I didn't have to go searching for them. This creates a lot of wasted clicks, time and effort on the part of the user. This is by far the worst version of Acrobat I've ever used, and I've been using it so long I can't even remember the first version!

    Could you please re-add in the option to select which toolbars you wish to see on the menu bar area of the program? I am sick of having to click out of my document, look for the right option, and then search for what I want to do. I used to have my regularly used toolbars selected at the top of the screen, so I didn't have to go searching for them. This creates a lot of wasted clicks, time and effort on the part of the user. This is by far the worst version of Acrobat I've ever used,… more

    8 votes

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    Resolved  ·  2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged

    Compare Documents - Please add an option or setting to the compare document feature of Acrobat DC so that page shifts in paragraphs of unchanged text are not marked as changes.

    Currently it shows as a text delete and then a text insert on the following page.

    9 votes

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    Started  ·  6 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Bug on Redacted Information

    I have received a redacted contract on Adobe Acrobat Standard DC that I use on Windows 7. When I hold down ctrl and scroll in (to zoom) the redacted information flashes and I can see what information is blacked out. I think the information should be securely blacked out so there is no possibility of obtaining that information.

    1 vote

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    Under review  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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18. DocHub Security Patch

    It would be good to have some sort of solution/ patch/ workaround/ update to prevent Google DocHub from being able to edit locked forms. I've noticed that by dropping an adobe pdf into DocHub does a few things:
    1. Even if document password protected to prevent editing it is easily editable and doesnt seem to honor those security settings
    2. When document is locked after signing DocHub allows all the previously fillable fields to be edited while still retaining the original signature
    3. even if a fillable form is converted to flattened copy, once dropped into DocHub all the fillable fields are able to be edited again.

    Anything to prevent dochub from ignoring/ bypassing the security settings would be great... essentially they are able to manipulate/ edit adobe pdfs even after applying numerous security settings. Thanks.

    It would be good to have some sort of solution/ patch/ workaround/ update to prevent Google DocHub from being able to edit locked forms. I've noticed that by dropping an adobe pdf into DocHub does a few things:
    1. Even if document password protected to prevent editing it is easily editable and doesnt seem to honor those security settings
    2. When document is locked after signing DocHub allows all the previously fillable fields to be edited while still retaining the original signature
    3. even if a fillable form is converted to flattened copy, once dropped into DocHub all the fillable… more

    3 votes

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    Under review  ·  1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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19. Needed : a true 64-bit version of your software

    The current 32-bit version of Acrobat Pro DC becomes corrupt within a few weeks of normal use on a 64-bit machine, which thereafter makes it increasingly frustrating to use (with difficulties saving files to new names or locations, among many other issues). I am tired of having to reinstall your software every few weeks, only to see it degenerate to the point of unusability again. I wish you would release a 64-bit version that was designed for dedicated use on a 64-bit machine.

    5 votes

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    3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

20. REMOVE window changing position after saving a file

    Currently, when you save a PDF the software slightly changes the window position, perhaps because the developers wanted a subtle way of emphasizing the completion of the saving process.

    However, this window position changing is VERY MUCH ANNOYING for those users who are working with their screen splitted between two softwares. For instance, using Windows 10, when you put Acrobat to the left (WindowsKey + LeftKey) and another software to the right (WindowsKey + RightKey). Then, if you save your file in Acrobat it changes it's window position, putting the window slightly over the other software and leaving an unused space, which allows you to see your desktop!

    That is absolutely useless because we have other ways of knowing when the saving process is complete (such as looking to the save button), what turns this "feature" in a pointless and irritating thing.

    So, my suggestion is simple: REMOVE THIS "changing window position after saving" FEATURE!

    I want to save my files in peace, for God's sake.
    Thank you!!!

    Currently, when you save a PDF the software slightly changes the window position, perhaps because the developers wanted a subtle way of emphasizing the completion of the saving process.

    However, this window position changing is VERY MUCH ANNOYING for those users who are working with their screen splitted between two softwares. For instance, using Windows 10, when you put Acrobat to the left (WindowsKey + LeftKey) and another software to the right (WindowsKey + RightKey). Then, if you save your file in Acrobat it changes it's window position, putting the window slightly over the other software and leaving an unused… more

    6 votes

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for raising this feature request, our engineering team is looking into this.