12236 results found

1. Save InDesign to PDF and convert WORD loses formatting. Was fixed in Sept 2017, now wrong again

   I have reported this three times previously. I work on a MAC. I use InDesign for an important booklet. I have to save it as PDF and then convert it to WORD so that I can split the booklet into sections and email to my other collaborators for editing. In the past, the WORD file comes over with perfect formatting. Then in 2017, it was turning all the formatting into garbage and Adobe fixed it in Sept 2017. Somewhere between the update of March and April 2018, the fix was overwritten and is back to being garbage. I have to have this working or I cannot use InDesign any longer because I need others to be able to edit it and they do not have InDesign or Adobe Acrobat Pro. I have sent my files showing the problems so they could recreate this but I have not heard back. Now I see that my posts were deleted in April and May. Help me please!

   I have reported this three times previously. I work on a MAC. I use InDesign for an important booklet. I have to save it as PDF and then convert it to WORD so that I can split the booklet into sections and email to my other collaborators for editing. In the past, the WORD file comes over with perfect formatting. Then in 2017, it was turning all the formatting into garbage and Adobe fixed it in Sept 2017. Somewhere between the update of March and April 2018, the fix was overwritten and is back to being garbage. I have to… more

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   1 comment  ·  Exporting PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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2. Selecting text in comments is absolutely maddening.

   I use annotated pdfs all day every day to get client edits and apply them in InDesign. I can't tell you (but I will attempt to try) how maddening it is to simply copy text from a comment box to paste into InDesign. Why can I not simply select the text?! I have to double click on the text that I want to copy, which opens a white box around the text. If I then double click again to select the text (without moving the cursor) it closes the box without copying the text! Instead of simply selecting the text I must double click on it, move my cursor, then double click again, then copy. I have to do this sometimes hundreds of times a day. Why make something so simple and essential so unnecessarily complex and inefficient. Please fix this. Please. Dear god, in the name of all that is good in this world.

   I use annotated pdfs all day every day to get client edits and apply them in InDesign. I can't tell you (but I will attempt to try) how maddening it is to simply copy text from a comment box to paste into InDesign. Why can I not simply select the text?! I have to double click on the text that I want to copy, which opens a white box around the text. If I then double click again to select the text (without moving the cursor) it closes the box without copying the text! Instead of simply selecting the text… more

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3. Release the full version of Acrobat DC 18.011.20040 to Creative Cloud Packager

   Why hasn't the full version of Acrobat DC 18.011.20040 been released to Creative Cloud Packager yet? The update package was released on May 14th (over two weeks ago as of writing this) and it contains security updates but we're still waiting on the full version.

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. the ability to link with boxes to specific pages in a document appears to have disappeared altogether between acrobat pro XI and acrobat pro

   the ability to link with boxes to specific pages in a document appears to have disappeared altogether between acrobat pro XI and acrobat pro we need this for creating pdf manuals in our organisation....

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5. Always open a PDF in the same interface w/thumbnails open (lost from Ver X)

   In acrobat X you could set the program to always open PDFs with thumbnails open and page view next to it.

   Tech support told me the added the "feature" of removing that setting. and replacing it with file-by-file interface settings. That's a loss of functionality.

   I get many PDFs from outside sources and I have to integrate pages from them into other documents, for which I need two acrobat windows open with thumbnails showing so I can drag-and-drop pages.
   Thus every single one of those new files I have to manually re-open the thumbnails, because my Acrobat has never see the file before.

   Truly good functionality would allow the user to choose between the two options.

   1-Overrule document opening settings and show "x" interface
   2- Open document in last interface state from document.

   In acrobat X you could set the program to always open PDFs with thumbnails open and page view next to it.

   Tech support told me the added the "feature" of removing that setting. and replacing it with file-by-file interface settings. That's a loss of functionality.

   I get many PDFs from outside sources and I have to integrate pages from them into other documents, for which I need two acrobat windows open with thumbnails showing so I can drag-and-drop pages.
   Thus every single one of those new files I have to manually re-open the thumbnails, because my Acrobat has never see… more

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   Resolved  ·  digvijay singh bisht responded

   Sorry fot the inconvenience caused to you.

   You can still achieve your desired outcome by following below mentioned steps.
   1) Open a pdf file.
   2)Open another file and drag the tab out such that you have two pdfs in two different windows side by side.
   3) From the thumbnail view for both windows.
   4) Now you can drag your desired page from one file to another and integrate pages.

6. More license options.

   It's moronic that I can't license more than two machines without having to establish a new email address. Rather than give you more money, I'll just remove it from the other machine. I'd rather give you more money, but that's not an option.

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

7. how to hide layer permenenently in pdf, can you provide option to permenently hide Layer in pdf.

   I use latest adobe acrobat dc pro version 2018,when i open some pdf document, layer gets open from side bar pane everytime , while i never use that layer popup from side bar pane for any pdf document, so can you please help to permanently hide layer popup from side navigation pane? i open 1000 different drawings from where i get layer pop from left end side everytime, i can not hide it temperaroy with right click on navigation pane, so can you help to deploy update to hide layer permenently for that 1000 or more new drawings? permenently so whenever i open new drawing, layer get off everytime and pop up does not come from left end side. as its of no use in seeing every new drawings everytime. can you disable layer pop from left end side permenently with any tick option in your adobe acrobat dc pro?

   I use latest adobe acrobat dc pro version 2018,when i open some pdf document, layer gets open from side bar pane everytime , while i never use that layer popup from side bar pane for any pdf document, so can you please help to permanently hide layer popup from side navigation pane? i open 1000 different drawings from where i get layer pop from left end side everytime, i can not hide it temperaroy with right click on navigation pane, so can you help to deploy update to hide layer permenently for that 1000 or more new drawings? permenently so… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. permanently hide menu bar (File,edit,view,window,help) permanently

   How to permanently hide menu bar (File,edit,view,window,help) permanently (presently, when i press F9, it disappear, but when i re-open that document or any other pdf document, again that menu bar (File,edit,view,window,help) appears on screen and i never use it mostly, so can you please help me to hide menu bar (File,edit,view,window,help) permanently ? beacause my monitor screen is shorter and in that foxit pdf reader has best option to customize user interface. but i want to use adobe acrobat dc only so can you please help to give any option selection in adobe acrobat dc pro where i can permenently hide menu bar ((File,edit,view,window,help) raw line completely?
   benefit of this is user will get more space on document visibility, as this menu bar usage never happen mostly being reader work in adobe acrobat dc. if you see foxit reader, then it has customize option to give more visibility on document view by hiding tab, customizing tool ribbon shift on upper side. if above option implemented then, menu bar ((File,edit,view,window,help) raw horizontal line will be removed and home, tool horizontal pane will shift to upper side inplace of menu bar((File,edit,view,window,help)).can you please help on this?

   How to permanently hide menu bar (File,edit,view,window,help) permanently (presently, when i press F9, it disappear, but when i re-open that document or any other pdf document, again that menu bar (File,edit,view,window,help) appears on screen and i never use it mostly, so can you please help me to hide menu bar (File,edit,view,window,help) permanently ? beacause my monitor screen is shorter and in that foxit pdf reader has best option to customize user interface. but i want to use adobe acrobat dc only so can you please help to give any option selection in adobe acrobat dc pro where i can permenently… more

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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we haven’t heard back from you for so long, We are closing this thread.

   If you still face any issue, do let us know

   Thanks
   Ayush Jain

9. 3D-PDF

   Warum fehlt bei der neuesten Version die Möglichkeit aus den 3D-Dateien eine 3D-PDF zu erstellen?

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   Under review  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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10. Unable to create a form anymore, I import a document, but when pressing start nothing happens

    Unable to create a form anymore, I import a document, but when pressing start nothing happens

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    0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    Please share the acrobat version you are experiencing this issue with .You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..

    Have you tried it with any other file to confirm that this is not file-specific issue.

    Also, can you “Check for Updates” and re-test the issue with latest version.

    -Bhavna

11. issues with table editor and tagging cells

    table editor does not cover all of the content in the table. It also misses a few cells so i cannot tag them, This needs to be done for ADA compliance/accessibility

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Feel free to contact us if you need any assistance.

    Thanks
    Rachit

12. convert to process selectively

    ability to select only certain Pantone colours to convert to process without affecting other Pantone colours.

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13. When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?

    Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows — a size that displays PSD thumbnails perfectly.

    Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows… more

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

14. Adobe Acrobat Standard DC 2015 crashes when opening settings

    Adobe Acrobat DC 2015 crashes with no errors when editing settings, crashes when attempting to generate system report, GUI not legible on Windows 10 machine. Reinstalled, repaired installation all failed. What do I do?

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15. Names of inserted files in Page Thumbnail sidebar

    The real case - the customer brought me 100 pdf files named "File 1", "File 1 Back", "File 2", "File 2 Back" and so on which I combined in new single pdf file in order to print "File 1" as one, "File 1 back" as other side of page and so on.
    In Page Thumbnails sidebar there is no way to see any information but page number and small content. As the content was meaningless for me to set right order of pages then the only possible way to do that was by file names. Yes there is an option to mark a bunch of files in Explorer and from popup select "Combine files in Acrobat..." but in result some pages got switched and finding right place to them wasn't fun at all.
    So the option to see the names of inserted files in Page Thumbnail sidebar would make workflow much simpler and offer better control over order of pages.

    Thanks!

    The real case - the customer brought me 100 pdf files named "File 1", "File 1 Back", "File 2", "File 2 Back" and so on which I combined in new single pdf file in order to print "File 1" as one, "File 1 back" as other side of page and so on.
    In Page Thumbnails sidebar there is no way to see any information but page number and small content. As the content was meaningless for me to set right order of pages then the only possible way to do that was by file names. Yes there is an option… more

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16. cannot print keep getting Plug-in Failure. No way to figure it out. This sucks.

    I cannot print my bank statements. I keep getting grey window "Plug-in Failure". No way to figure it out. Something to do with webkit64...keychain access, blah blah... I click on always accept, nada... and nothing I have tried works...This sucks, because I can print other PDFs just fine, even tho that annoying pop-up window always appears...(see image attached). I am running mac SIERRA OS X 10.12.4

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    1 comment  ·  Printing  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you tell us exact steps you are doing to print the PDFs?
    Are you printing from Acrobat or Reader?

    Thanks
    Tanvi

17. be able to edit measurements values to a custom value, change text height/color

    be able to edit measurements values to a custom value, change text height/color

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18. Acrobat DC Pro Field Transparency tick box missing

    Acrobat DC Pro Field Transparency tick box missing. Mac 10.13.4

    Prepare form makes fields with transparent Fill/Boarder.
    Create a check box. Boarder black / Fill White by default. Go to properties / Appearance to change. Open colour pallet. Transpanrecy option no longer there.
    Spoke to tech support. On for an hour on my screen. Windows version fine their end so defo Mac bug with High Sierra. They gave me a Jscript to work around but only works on single fields at a time.
    NEEDS SORTING FAST PLEASE!

    3 votes

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    Resolved  ·  Bhavna Negi responded

    Please await for upcoming releases to check the issue.
    Adobe is aware and the same is noted at https://helpx.adobe.com/au/acrobat/kb/acrobat-compatibility-with-mac-high-sierra.html

19. Ability to disable Password Encryption for PDF documents, without disabling Protected Mode

    In order to disable the password encryption option within Adobe Acrobat Standard and Professional DC, the complete security suite under Protected Mode needs to be disabled. This means that Enterprises that don't want users to password encrypt PDF documents have to remove the built in Sandboxing solution for PDF documents, thus compromising their security controls.
    There should be a granular capability to disable the option to password encrypt PDF documents, without having to turn-off other security features.

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    0 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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20. Comparing PDF is a mission-critical task at Language Solutions; when receiving new jobs we always compare them with the previous job to eval

    Comparing PDF's

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    Resolved  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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