11828 results found

1. BUG - Randomly Can't Play certain .mp4's

   I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded fine except one, and nothing I did got it to play. THIS IS UNACCEPTABLE. I've searched all over online and I can't find any way to fix it. I'm so Fing sick of adobe programs not working at their most basic fing level. I'm ****** off. My time is being wasted, and therefore my performance is being negatively impacted at my workplace. I've spent over 2 hours researching a problem that shouldn't even exist, and I still don't have a usable file containing the appropriate video content. WTF. Before&After9 doesn't play. Nothing else put in that page plays. The printing video works fine.

   I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded… more

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2. exportAsFDF: values are exported from fields not in the array

   Steps to reproduce the issue: Create an exportAsFDF script in a privileged context in a folder level script. Specify an array of some but not every child field of a non-terminal field name using the aFields parameter with exportAsFDF. Next, employ ALL child fields of that multi-field set a pdf, not just the fields in the array, and enter values in every field in the family. Call the script from the pdf to export and save the fdf file. Reset the fields in the pdf to a blank state. Import the fdf file to that pdf.

   Environment: Acrobat Pro DC; Mac OS High Sierra

   Expected result: only the field names and values of the specific fields in the aFields array should be exported.

   Observed result: child field names and their values from the same non-terminal parent are exported with the array even though they are NOT included in the array.

   Steps to reproduce the issue: Create an exportAsFDF script in a privileged context in a folder level script. Specify an array of some but not every child field of a non-terminal field name using the aFields parameter with exportAsFDF. Next, employ ALL child fields of that multi-field set a pdf, not just the fields in the array, and enter values in every field in the family. Call the script from the pdf to export and save the fdf file. Reset the fields in the pdf to a blank state. Import the fdf file to that pdf.

   Environment: Acrobat Pro DC;… more

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3. Provide for smooth video play of embedded 4K and 8K videos

   It currently works fine to embed 1080P videos in an adobe document. They play smoothly and the sound and video track nicely. But could you make the same thing possible for 4K and 8K videos. At this time the video is lagging / choppy and the video freezes and all you can hear is the audio. Thank you.

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4. Get linking to web videos like on YouTube.com working again

   10 years ago I was able to link to external video sites like YouTube.com and have videos appear in Adobe documents with Acrobat. But for some reason the software has a bug now and when placing a url into the dialog box it says "No media file has been specified. Please select one and try again." Can you please fix this soon. This is very frustrating since it use to work fine 10 years ago. Thank you.

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5. When adding text, the new text is sometimes behind boxes and cannot be moved forward

   When adding text, the new text is sometimes behind boxes and cannot be moved forward as in indesign.

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   18 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  Bilal Ansari responded

   Select the text box, right click and select Arrange → Bring to Front.
   Let us know if that works.

6. Preflight Fixups in Quick Tools

   Please allow Fixups to be put in quick tools. I use Fixups more than any other tool. Thank you.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we Haven’t Heard back from you for so long, We are closing this issue.

   Please feel free to reach out to us for any other concerns if you have,

   Thanks
   Ayush Jain

7. pdf's are frozen

   pdf is frozen after opening. It will not move around with mouse.

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8. just make it work! YOU ARE WASTING A LOT OF MY TIME!

   I am wasting so much time registering. Acrobat will not work today. I am allowed to be on two machines at once. Make this happen.

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9. Flip (i.e. 180º) page rotation

   Please add a Flip (i.e. 180º) page rotation icon to page thumbnails pane and as a menu command

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   0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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   Need Info  ·  Bilal Ansari responded

   Did you try the existing Rotate functionality? Right click on the page thumbnail and select Rotate Pages. From the dropdown, select 180 degrees and Press OK.
   Let us know if that works.

10. logout

    I logged in with a wrong username/password but I can't log out.
    Please let me know what I have to do.

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11. Print copies resets to 1 and collate is hard to find

    If I select multiple copies and check the two-sided print option and go back to print, it resets the copies to 1.
    Also, the collate option was hard to find being hidden until you select more than 1 copy.

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    Resolved  ·  1 comment  ·  Printing  ·  Delete…  ·  Admin →
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12. Adobe Pro crashes with redaction on Mac - this is insane and makes the program unusable
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13. Acrobat pro 2017 some very serious problems about customer service

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14. need to create slideshow with pdf file

    need to create slideshow with pdf file, need help with doing this

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    Resolved  ·  digvijay singh bisht responded

    You can refer to https://helpx.adobe.com/acrobat/using/setting-pdfs-presentation.html#add_page_transitions to add page transitions

15. When I open any acrobat document, the cursor "blinking on the document is very large covering about ten to fifteen lines of text.

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    Need Info  ·  Bilal Ansari responded

    Could you send the PDF? You can upload the files at https://cloud.acrobat.com/send and paste the link here.

16. Bug - long dynamically-generated multi-item dropdown field list doesn't scroll the whole way

    Hello,

    In the attached file

    -Select a grade under Grade Level
    -Open up the standards selections under "I am going to learn" under any of the lessons
    -Use the scroll bar to scroll down as far as you can

    I'm developing the document on a Mac OS X system but I have also repro'd the issue on a Windows system.

    Expected Behavior
    I expected the scrolling to go all the way down to the last item on the list.

    Observed behavior
    The scroll only lets you go partway down the list. You can use the arrow keys to continue down the list, but that's not the most elegant solution.

    I'm not the greatest programmer in the world, but I'm fairly confident in my code's stability. The only thing I can think is that it's a bug... somewhere. I'm using Acrobat CC 2018, and the Javascript to change the dropdowns is in the "Grade Level" form field.

    Hello,

    In the attached file

    -Select a grade under Grade Level
    -Open up the standards selections under "I am going to learn" under any of the lessons
    -Use the scroll bar to scroll down as far as you can

    I'm developing the document on a Mac OS X system but I have also repro'd the issue on a Windows system.

    Expected Behavior
    I expected the scrolling to go all the way down to the last item on the list.

    Observed behavior
    The scroll only lets you go partway down the list. You can use the arrow keys to continue down… more

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    Resolved  ·  Bhavna Negi responded

    Please update Acrobat to the latest patch and check if that resolves the issue. Launch Acrobat > click “check for updates” under Help menu.

    Let us know how it goes.

17. Adobe Acrobat Standard DC -

    This has been going on for YEARS...you know about it, when are you going to fix it? https://answers.acrobatuser

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    Resolved  ·  Bhavna Negi responded

    As a workaround, please try the following
    1. Deactivate “Show field preview when editing or adding fields” in the Fields tab of the Preferences

    2. Switch off JavaScript while you work

    3. Please update Acrobat to the latest patch and check if that resolves the issue. Launch Acrobat > click “check for updates” under Help menu.
    Let us know how it goes.

18. Bug: export to Word is corrupt (exported files cannot be 'compared').

    Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

    Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

    I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

    The issue manifests itself under Windows 10 and MacOS High Sierra, it also manifests itself with a text file exported from Photoshop, to Acrobat and then through to Word. The comparison file produced by Word is wildly inaccurate (two different files are stated not to have any differences between them, or all the text is shown as having been altered when that is not the case) and the files are extremely unstable (sometimes being reported as having 0KB and sometimes reaching over a GB).

    As the comparison function is Acrobat will not produce a word-for-word redline, this bug is a really serious problem when a long text book is produced in Indesign and tables of statutes and indexes are produced by the publisher outside Indesign.

    I can supply full details and sample files on request (and have spent many hours looking into this both on my own and with Adobe technical support).

    Can Adobe please fix this as matter of urgency.

    Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

    Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

    I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

    The issue… more

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    1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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19. Creating table summary removes accessible table tags

    Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.

    The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.

    However, doing this changes the <table> tag to two nested <sect> tags and removes any <TH> header cells, which are necessary for accessibility. If a document is already accessible except for a table summary, the person remediating the document has to completely retag the table to get the summary, instead of being able to just add a summary to an already-correct table.

    Some accessibility tutorials account for this and include instructions to re-designate the table with the TURO panel, and some just open the TURO panel and right click without having to update the tags (which does not work), so I am hoping this is a bug that can be fixed. Older versions of Acrobat force the user to remove existing tag structure before being able to add a table summary.

    This makes a table summary not worth it when you're working with documents at scale, as our company is. It would be really nice to have this feature available to us without all the extra steps redoing what was already done correctly.

    Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.

    The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.

    However, doing this changes the <table> tag to two nested <sect> tags and removes any… more

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    2 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We sent you a mail regarding the issue. We haven’t heard back from you since.
    I believe the issue has been resolved for you.
    Please share your concerns if you face any issue in future,

    Thanks
    Rachit

20. Merge Data Files Into Spreadsheet

    Merge Data Files Into Spreadsheet

    In previous versions I can see "Merge Data Files Into Spreadsheet" option, but in DC Pro in Prepare Form I don't have or can't see that option.

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    Need Info  ·  1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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