2355 results found

1. IE based app fix not included in updates

   An issue with viewing PDF files in IE based apps was found in Adobe Acrobat 20.013.20064 Planned update, Nov 03, 2020. The issue was that PDFs were not able to be viewed in IE based apps and accessing PDFs would cause programs such as SAPGUI to crash.

   A fix was released as an optional update (20.013.20066 Optional update, Nov 23, 2020).

   It was found out that the fix was not included in 20.013.20074 Out of cycle update, December 09, 2020 because users who did not receive the optional update are now reporting that they have the issue of PDFs not being viewable in IE apps.

   Can the fix introduced in 20.013.20066 Optional update, Nov 23, 2020 please be included in future patches so that this issue does not continue?

   An issue with viewing PDF files in IE based apps was found in Adobe Acrobat 20.013.20064 Planned update, Nov 03, 2020. The issue was that PDFs were not able to be viewed in IE based apps and accessing PDFs would cause programs such as SAPGUI to crash.

   A fix was released as an optional update (20.013.20066 Optional update, Nov 23, 2020).

   It was found out that the fix was not included in 20.013.20074 Out of cycle update, December 09, 2020 because users who did not receive the optional update are now reporting that they have the issue… more

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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2. can't print to adobe couple months now since an update. I need it to work asap. i subcribed and pay a fee and doesn't work??? do I get to wo

   can't print to adobe couple months now since an update. I need it to work asap. i subcribed and pay a fee and doesn't work??? do I get to wo

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   Declined  ·  0 comments  ·  Printing  ·  Delete…  ·  Admin →

3. Snap Assist no longer available

   Snap Assist no longer functions. This Windows 11 feature allows you to size the application into one of six predetermined views by hovering over the Maximize/Minimize icon in the Title Bar.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. I hate this new version!!! WAY LESS USER-FRIENDLY!!!

   Put all the commands and buttons back where they were.

   82 votes

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   Implemented  ·  7 comments  ·  User Interface  ·  Delete…  ·  Admin →

5. FORCED Acrobat updates & NO response when attempting to open a file

   Why is Acrobat different from all of the other Adobe applications ?
   It waits until I double click a PDF file to inform me that I must wait while an update is installed, and there is no progression feedback, just sit and wait.
   Also lately Acrobat opens multiple (10-15) instances of many "Acrobat" Background processes. I have found this when Acrobat becomes unresponsive to an attempt to open a PDF file, like Acrobat Collaboration Synchronizer and Acrobat Update Service.
   Can Acrobat use the same method that the other Adobe apps use to inform me that an update is available, but not force it on me when I just want to open a file to view or print?

   Why is Acrobat different from all of the other Adobe applications ?
   It waits until I double click a PDF file to inform me that I must wait while an update is installed, and there is no progression feedback, just sit and wait.
   Also lately Acrobat opens multiple (10-15) instances of many "Acrobat" Background processes. I have found this when Acrobat becomes unresponsive to an attempt to open a PDF file, like Acrobat Collaboration Synchronizer and Acrobat Update Service.
   Can Acrobat use the same method that the other Adobe apps use to inform me that an update is available, but… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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6. Single Page Continuous scrolling gone?

   After setting Single Page Continuous scrolling in three separate places, nothing changes. I can't get the page layout to update to anything different than single page, no matter what I do. Please offer a fix or a document that clearly states how to adjust the page view.

   7 votes

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   0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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7. Bring back the old commenting toolbar

   I am an editor and frequently use the PDF mark-up tools, including strikethrough, insert text and especially "replace selected text". In previous versions, these tools were nicely organized in a toolbar across the top of the screen. If you wanted to use one, you simply had to click or highlight within the text as needed, then choose the appropriate tool in the toolbar. The new version consolidates these and other functions in a reduced menu on the left side of the screen. To use any tool, you now have to click a main icon, then choose the desired tool from a pop-up menu.

   In a document with dozens or hundreds of edits, these extra clicks and tool selections add up. As a result, the editing process is considerably less fluid and intuitive. I have downloaded an older version of Adobe Reader (couldn't find one of Acrobat) to avoid having to deal with this.

   Please bring back the old, complete toolbar of commenting tools.

   I am an editor and frequently use the PDF mark-up tools, including strikethrough, insert text and especially "replace selected text". In previous versions, these tools were nicely organized in a toolbar across the top of the screen. If you wanted to use one, you simply had to click or highlight within the text as needed, then choose the appropriate tool in the toolbar. The new version consolidates these and other functions in a reduced menu on the left side of the screen. To use any tool, you now have to click a main icon, then choose the desired tool… more

   13 votes

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   2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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8. HORRIBLE NEW USER INTERFACE!!

   Absolutely HATE the new interface. Hate it so much so I am taking valuable time out of my day to come here and make this post. Be interesting to see if anyone with Adobe even looks at these posts.

   First, I struggle to see anyway, so making TINY LITTLE ICONS MAKES IT VERY DIFFICULT TO FIND WHAT I AM LOOKING FOR!!!

   I have to hover over said icons to see what they are even for then strain to see what the pop up says.

   I need to be able to advance pages, zoom, etc from THE TOP OF THE DOCUMENT NOT THE BOTTOM RIGHT CORNER!!!!

   WHOEVER DESIGNED THIS SHOULD BE DEMOTED AND WHOEVER AGREED IT WAS GREAT AND ROLLED IT OUT SHOULD BE FIRED!!!

   Absolutely HATE the new interface. Hate it so much so I am taking valuable time out of my day to come here and make this post. Be interesting to see if anyone with Adobe even looks at these posts.

   First, I struggle to see anyway, so making TINY LITTLE ICONS MAKES IT VERY DIFFICULT TO FIND WHAT I AM LOOKING FOR!!!

   I have to hover over said icons to see what they are even for then strain to see what the pop up says.

   I need to be able to advance pages, zoom, etc from THE TOP OF… more

   98 votes

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   Implemented  ·  12 comments  ·  User Interface  ·  Delete…  ·  Admin →

9. The Most Effective Solution for QuickBooks Error 3140.

   When there is a problem with syncing data between QuickBooks Desktop and the online banking server, QuickBooks Error 3140 occurs. Update transactions and reconcile accounts can be impossible with this error. If you encounter this error, it is important to troubleshoot it as soon as possible to avoid further disruptions to your financial management.Know more @ https://accountingassist.us/blog/all-about-fixing-quickbooks-error-3140/

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   0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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10. cannot save edited pdf forms

    After the last Windows-Update, several users suddenly could not save edited PDF forms by simply clicking the save icon as before.

    Acrobat changed the name of the document and gave this message,"The document could not be saved. The document cannot be saved to this filename. Please save the document with a different name or in a different folder."

    I have found a few workarounds online:

    1. Users can close the File Explorer window before attempting to save the document. This doesn't work all the time and can therefore be frustrating.

    2. Users can click on the original document in the save dialog and then confirm that they want to overwrite the file. This is somewhat time consuming and irritating.

    3. Users can deactivate Protected Mode at Startup.

    Our users have chosen to use workaround #3, but we still wanted to report the bug to see if we can learn why this is happening and whether the next Adobe update will fix it.

    Windows 10 Enterprise, Version 22H2 for x64-based systems

    Error started after Cumulative Update for Windows (KB5025221)

    After the last Windows-Update, several users suddenly could not save edited PDF forms by simply clicking the save icon as before.

    Acrobat changed the name of the document and gave this message,"The document could not be saved. The document cannot be saved to this filename. Please save the document with a different name or in a different folder."

    I have found a few workarounds online:

    1. Users can close the File Explorer window before attempting to save the document. This doesn't work all the time and can therefore be frustrating.

    2. Users can click on the original document in the… more

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    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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11. Signature not synced

    Signature Created in Adobe Fill and Sign Mobile App is not available in Desktop Version of Acrobat. Signatures are not getting synced. Even though the Adobe ID is same.

    3 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We are however not able to reproduce it.

    Can you please try the following steps and let us know your results:
    1. On Desktop, sign out from Reader/Acrobat
    2. On Mobile, sign in with your Adobe id, create a signature/initials and wait for sometime (for signature to sync). Try to sign a simple PDF document
    3. On Desktop, launch Reader/Acrobat, sign in now, open a PDF and go to Fill &Sign app. Open a simple PDF and try to add signature/initials now. Do you still not see the signature created on mobile? Please let us know

    Thanks
    -amboo

12. The new UI is no good at all.

    I have used Acrobat for many, many years and this update to the UI is very frustrating. I don't really know why it is confusing, but it is. I don't see why the Tools needed to be grouped into tiny icons in a constant, annoying side-bar, they were much easier to pick and use (especially for newbies who I may teach to use the software in our office) when they were on their own tab, with the smaller handy icons on the right being useful once you understood each tool. It was what made Acrobat the preferred software against other PDF software.

    I use the Measuring Tool a lot. Before there were 3 simple icons added along the top bar (same as most tools), but now I have a large, unnecessary window pane all the way down the left side of the page which is very annoying. I mark up Architectural Designs and now I have an ugly side bar taking up valuable Monitor space, which means my pdf and mark up area is smaller to work with.

    Commenting using shapes, lines, arrows and callouts was neat and tidy before, with all tools clearly shown along the top bar and very easy to find, now they are in drop downs at the left and I am still struggling to find the square, circle and arrow tools, with an extra click to get to each one! I had a colleague give up the other day when I asked him to mark up a PDF for me because he doesn't use the software every day and was really struggling to find the right tools.

    Please, for the love of god, switch it back to the old UI. The simple User Interface is what made Acrobat the best PDF software out there! You had nailed it, and now you've just gone backwards.

    In my attachments, why would you feel the need to put the green marked toolsets along the top which are very clear and easy to access, into a large unnecessary pane on the left with awkward drop downs? It makes no sense to me.

    ALSO, why would you make it harder to find the page scrolling tools? Now down in the bottom right and trying to find "Fit One Full Page" yesterday was driving me crazy.

    Sort it out Adobe, really disappointing updates. Don't try and fix what isn't broken!

    I have used Acrobat for many, many years and this update to the UI is very frustrating. I don't really know why it is confusing, but it is. I don't see why the Tools needed to be grouped into tiny icons in a constant, annoying side-bar, they were much easier to pick and use (especially for newbies who I may teach to use the software in our office) when they were on their own tab, with the smaller handy icons on the right being useful once you understood each tool. It was what made Acrobat the preferred software… more

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    17 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Updating Shared Files

    When sharing a file for feedback, it would be nice if the shared file would update once changes are made and resaved. So you don't have to send a new link, which could get confusing if someone opens the wrong link. I hope that made sense. If this is already possible, someone please fill me in.

    2 votes

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    0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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14. Mouse wheel movement of page preview slider in print dialog does not update the page unless you click on the slider after moving it.

    When moving the slider on the page display in the print dialog box, changing its value updates the preview image. This includes using keyboard left and right keys, clicking on it, dragging the slider, and the left and right buttons to the left and right of the slider.

    Except, if it is selected and moved with the mousewheel, it does not update the preview. It does not also update the preview after a few seconds so I do not believe it is intended to specifically not update the preview in this case. Instead I believe this is a simple thing that was just overlooked.

    The unexpected behavior is that I can scroll between the pages, but then I have to click on the slider (doing nothing except selecting it) and then the page is updated. The expected behavior is that changing the slider value updates the displayed page without having to select the slider again with the mouse or keyboard.

    A picture is included that explains everything instantly. I believe this is not a complicated bug but it is a simple oversight. It may be related to Windows 11 and the mousewheel slider change event is different on native forms. It would also be easy to overlook in the ui test environment and could simply have been unnoticed by developers.

    When moving the slider on the page display in the print dialog box, changing its value updates the preview image. This includes using keyboard left and right keys, clicking on it, dragging the slider, and the left and right buttons to the left and right of the slider.

    Except, if it is selected and moved with the mousewheel, it does not update the preview. It does not also update the preview after a few seconds so I do not believe it is intended to specifically not update the preview in this case. Instead I believe this is a simple… more

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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15. BUG: Document Timestamp not supported in Acrobat Cloud version

    We have noted a bug with Acrobat Cloud version as the document timstamp no longer seems to be handle or recognized properly. Please see the word document with the captures of the output in the desktop version (windows) versus cloud version (Chrome). I'm also attaching the doc with the document.

    The outcome should be same in cloud as in desktop.

    If there is a problem with the document timestamp format, we would like to know what is wrong has this was supported before.

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    3 votes

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    1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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16. New E-Sign Templates User Interface Bug: lost ability to add attachments to e-sign template

    The new user interface for the e-sign template is a major problem for our business. It eliminates the option to add documents as attachments to the template (on the old user interface, this is possible under the "Files" section on the same screen that asks for email addresses). We use this feature on every contract we send -- it is critical and cannot be replicated in the desktop app.

    Please add the ability to add attachments to e-sign templates back to the new use interface!

    7 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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17. Scrolling not working on "Bookmarks" and "Advanced Search"

    Since the latest Adobe Acrobat Pro DC update, scrolling is not working on "Bookmarks" and "Advanced Search". Please downgrade to last version ASAP when the scrolling works. This is causing so much inefficiency, and for the last 10 days work has been so much delayed. I think this is not just a matter to be fixed ASAP, but also needs proper apology and reward for the users who are paying a fortune in subscribing this Acrobat Pro DC.

    10 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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18. What happened to the view menu?

    After the latest update, the View menu has disappeared from my Acrobat, This is a feature I used almost every time I opened Acrobat to switch between one and two-page view. Now I can't find it. I'm also having problems finding other freqently used tools. The cloud has some convenient features, but automatic updates that hide frequently used tools are super frustrating. I miss the old days when I could just pay for software, own it, and update it when I wanted to.

    5 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Update connectivity with range of printers

    My printer (HP OfficeJet Pro 8025) is not recognized by Acrobat Pro DC scanning softwarfe

    1 vote

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    0 comments  ·  Scanning and OCR  ·  Edit…  ·  Delete…  ·  Admin →
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20. Sanitize

    Issue: The Sanitize function does not work in Adobe Acrobat Pro 2017 Desktop (purchased March 2017).

    2 votes

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.