1910 results found

1. Accessibility tags

   The user experience of using the Accessibility tags feature is unacceptably inefficient. Consider that the user might need to tag hundreds of documents, themselves hundreds of pages. Try this yourself, or observe someone else trying it. You should quickly see how unnecessarily slow and tedious the workflow is, using these tools. Dragging little tiny icons around in the sidebar panel is slow, difficult, and often inaccurate. There's no way to just click on something on the screen to indicate what it is and how it should be tagged. You can't draw an area around an image/caption. When the auto tag thinks it has identified a paragraph, often it's several paragraphs or parts of one, and there's no easy way to clean that up. It simply isn't usable for any real work in its current state.

   The user experience of using the Accessibility tags feature is unacceptably inefficient. Consider that the user might need to tag hundreds of documents, themselves hundreds of pages. Try this yourself, or observe someone else trying it. You should quickly see how unnecessarily slow and tedious the workflow is, using these tools. Dragging little tiny icons around in the sidebar panel is slow, difficult, and often inaccurate. There's no way to just click on something on the screen to indicate what it is and how it should be tagged. You can't draw an area around an image/caption. When the auto… more

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   0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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2. BUG: Sonoma Created PDFs - Context Menu

   In Sonoma when you create a PDF through the Context Menu (select a group of files, hold the Control Key > Quick Actions > Create PDF the results are not good. They are consistently bad and inconsistent in their results.

   Often the first page does not print or if it is an image, the image prints as a magnified detail (e.g. 600% of the original size), the middle pages print fine and then the last page will be a small percentage of the original - maybe 1/4 - 1/10 th the actual size and print off to the side of the page.

   These same PDFs print fine out of Mac's Preview application - but NOT Acrobat. Example attached for testing your end.

   In Sonoma when you create a PDF through the Context Menu (select a group of files, hold the Control Key > Quick Actions > Create PDF the results are not good. They are consistently bad and inconsistent in their results.

   Often the first page does not print or if it is an image, the image prints as a magnified detail (e.g. 600% of the original size), the middle pages print fine and then the last page will be a small percentage of the original - maybe 1/4 - 1/10 th the actual size and print off to… more

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   0 comments  ·  Creating PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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3. Saving Files Popup Shrinks every time i save a file...

   2 Things, when doing CTRL+S the save a PDF popup comes up where i can select where I want to save the Popup, which then just opens the Windows UI where i have to select the location again! This is super annoying! Why do I need to select it twice!

   2nd thing, the First Popup that is part of the Adobe software, continually gets smaller every time you save a file, so every time I save it shrinks about 15% until its completely unusable without having to resize it... so what I do is make it take up the ENTIRE screen, and it gets me about 10 files before its unusable, and I have to resize it again, and when working through hundreds of PDFs an hour, these both gets super annoying and really kills productivity.

   2 Things, when doing CTRL+S the save a PDF popup comes up where i can select where I want to save the Popup, which then just opens the Windows UI where i have to select the location again! This is super annoying! Why do I need to select it twice!

   2nd thing, the First Popup that is part of the Adobe software, continually gets smaller every time you save a file, so every time I save it shrinks about 15% until its completely unusable without having to resize it... so what I do is make it take up the ENTIRE… more

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4. Bug: posting a bug report via uservoice displays an error message

   Steps to reproduce:

   1. Be logged out of acrobat.uservoice.com
   2. Go to acrobat.uservoice.com and type up a bug report
   3. Submit bug report
   4. Log in to acrobat.uservoice.com and continue the submission process

   Expected result: bug report is submitted to the forum and a confirmation message is presented.

   Actual result: bug report is submitted to the forum, but an error message is displayed (see attachment).

   •  

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5. OCR does not work

   After scanning document for OCR, it will copy, but pastes a bunch of question marks and not the text that was copied.

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   0 comments  ·  Scanning and OCR  ·  Edit…  ·  Delete…  ·  Admin →
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6. Comments pane still lags in Acrobat DC

   Steps to reproduce the issue:

   1. Open Acrobat DC
   2. Click the Comments pane button

   Environment: MacOS 10.14.6; other Adobe apps active are Illustrator, InDesign, Photoshop and Bridge

   Expected result: The Comments pane should immediately appear.

   Observed result: What I get instead is a spinning beach ball for way too long. THIS IS THE CASE EVEN WHEN THERE ARE NO COMMENTS!

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7. When I copy and paste into word spaces become a y with two dots on top
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   0 comments  ·  Exporting PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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8. Support Installations and Upgrades on macOS Case-Sensitive Volumes

   This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command in the Terminal. Acrobat Pro XI still runs exactly as it did when the system volume was case-insensitive. Notifications have now been displayed that Acrobat Pro XI should be updated to version 11.0.21 and then to version 11.0.22. Neither the stand-alone updaters nor the automatic updates will complete. Although the error dialogs are misleading, we have confirmed that these update failures occur because the installation scripts detect that the volume format is case-sensitive which causes script execution to terminate. The updaters do not include complete copies of the applications and resources to be updated, so manual update would be very difficult and error prone.

   Adobe should do better. It is clear that Acrobat Pro XI is compatible with case-sensitive volumes, as is Adobe Acrobat Reader 2017 which installs and updates without problems. It is obvious that Apple is now focusing upon case-sensitive formats. All iOS devices are case-sensitive, and the new Apple File System was exclusively case-sensitive until late in the beta cycle. The new iOS 11 will include a standard file manager for the first time, so files will be moved between iOS and macOS systems far more often than with earlier system versions. That makes parity of case-sensitivity highly desirable to avoid artificial pathname conflicts. Currently, Adobe is the only known impediment to such parity. Adobe should comprehensively support case-sensitive macOS volume formats as soon as possible. Continued failure to do so will be viewed as inadequate support of the macOS platform.

   This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command… more

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   12 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Planned  ·  Pratyush Dhoundiyal responded

   Hi Michael

   Thanks for your lucid explanation. This is already planned and very soon the issue would be resolved.

   Thanks

9. Accessibility Requests!!!

   Feature Requests / Bug Reports for the Accessibility features in Adobe Acrobat Pro DC.

   Adobe Acrobat Pro DC (Version 2018.011.20063) on Windows 7 Professional.

   For the Tags panel:
   1. Option to create Lists <L> tags with a set number of List Items <LI> tags instead of one at a time. Time wasted creating one at time.
   2. Option to created tables <Tables> tags with a set number of Rows <TR> tags instead of one at a time. Time wasted creating one at time.
   3. Stop forcing all the Tags folders to all be opened when opening a PDF file! Not efficient if having to reopen a PDF with an extensive Tags structure. These folders need to remain as they were when last saved!

   For the Reading Order Popup menu:
   1. Button to create List Items <LI> and List Body <LBody> for selected text. Currently have to manually change the tag for example <P> to <LBody>. Action Wizard is hit and miss with Lists, so I create from scratch many times.
   2. Button to create Links <Link> for selected text and/or images with a popup box for enter the URL while simultaneously creating its Annotation in the Content panel and in the Tags panel. This would save time.
   3. The Background/Artifact button doesn't work as it should. Items still go to the Tags panel.

   For the Content panel:
   1. Within the Page contents, the option to delete Annotations by selecting it and/or with a right click. This would save time.

   For Adobe Acrobat Pro DC software updates:
   1. Need a way to save my current customized layout so that when the software is updated, it is not lost. Time consuming to recreate with every software update. (iOS and PC).

   Thank you,
   terri@fusiononline.com

   Feature Requests / Bug Reports for the Accessibility features in Adobe Acrobat Pro DC.

   Adobe Acrobat Pro DC (Version 2018.011.20063) on Windows 7 Professional.

   For the Tags panel:
   1. Option to create Lists <L> tags with a set number of List Items <LI> tags instead of one at a time. Time wasted creating one at time.
   2. Option to created tables <Tables> tags with a set number of Rows <TR> tags instead of one at a time. Time wasted creating one at time.
   3. Stop forcing all the Tags folders to all be opened when opening a PDF file! Not… more

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   25 votes

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   5 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I have escalated the request to the higher management and we have kept it in our radar. You may see it in our near releases.

   Thanks
   Rachit

10. AI Sever Bug

    the Acrobat gray hover comments boxes generated by AI are now a very serious nuisance and should be removed. Have an image of a sign post and the generated AI comment is about a mans large *****.

    Fo crying out loud! Please give us a way to turn this off or completely disable it!

    •  

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    1 comment  ·  Generative AI  ·  Delete…  ·  Admin →
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11. Text in "Prepare form" as object

    Acrobat DC 21.005.20048 (Win10):
    Actions taken:
    - Starting a PDF Form from scratch
    - Adding text with text-tool
    - Adding text-field
    - Adding checkbox
    Result:
    Text and any other object cannot be selected at the same time, neither by box-select nor by SHIFT or CTRL.
    Text does not appear in "Fields" list and can thus also not be selected there.
    - Cannot align text with fields or other objects
    (Different text selected does not even promt the alignment-options)
    - Cannot move text with fields

    Proposal:
    - Make text selectable together with fields
    - Create a "label" object, which acts like a field, but can only be edited by the creator / in "Prepare Form" mode.

    Acrobat DC 21.005.20048 (Win10):
    Actions taken:
    - Starting a PDF Form from scratch
    - Adding text with text-tool
    - Adding text-field
    - Adding checkbox
    Result:
    Text and any other object cannot be selected at the same time, neither by box-select nor by SHIFT or CTRL.
    Text does not appear in "Fields" list and can thus also not be selected there.
    - Cannot align text with fields or other objects
    (Different text selected does not even promt the alignment-options)
    - Cannot move text with fields

    Proposal:
    - Make text selectable together with fields
    - Create a "label" object, which acts… more

    4 votes

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    0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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12. Bug report - pdf won't open with Acrobat DC pro but opens properly with reader

    I am trying to open a pdf form from the Gov. of Canada using Acrobat Pro DC but nothing happens. After double clicking the file, I can see a background process (in task manager) but it doesn't show any activity and the interface doesn't show even after several minutes of waiting. I have tried restarting / repairing installation but same result. Any other document works fine. I have tried opening the same document on another machine with Acrobat reader DC and it opens properly in a few seconds. I have attached the document as well as a screenshot of the property/security.

    Win10 x64 Ent 1703
    Acrobat 2017.009.20044

    I am trying to open a pdf form from the Gov. of Canada using Acrobat Pro DC but nothing happens. After double clicking the file, I can see a background process (in task manager) but it doesn't show any activity and the interface doesn't show even after several minutes of waiting. I have tried restarting / repairing installation but same result. Any other document works fine. I have tried opening the same document on another machine with Acrobat reader DC and it opens properly in a few seconds. I have attached the document as well as a screenshot of… more

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for reporting. Our team is looking into it.

13. Can't search for documents in Google drive when adding a contract to Adobe Sign

    When I use the Google Drive File Picker in Adobe Sign and trying to search, the result is always blank. The same search in Google Drive shows the files I'm looking for.
    macOS 10.12.6 using Chrome Version 60.0.3112.90.
    The problem occurs on different adobe sign accounts and different laptops.

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We need some more information from you to be able to investigate this further:
    1. Do you see a completely blank file picker dialog? Or you see the file list but search returns 0 results in Google Drive files?
    2. Can you please try quitting all Chrome browser instances (check that no Chrome instance is running in activity monitor) and then re-try?
    3. Do you observe the same on Windows too?

    Thanks,
    -amboo

14. pasting numbers after copying from Excel and pasting in pdf doesnot works ,numbers shitt to elsewhere older version was working ok

    while editing pdf bill for figures i have to copy numbers from excel and paste it into pdf in edit mode .Earlier it was working but recent version is not working as i paste the number at desired location number jumps to elsewhere. Earlier it was working ok. i have to switch to older version

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    1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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15. IT Admin Ability to Disable Adobe Print Preview / Dialog Menu

    There is an issue with Adobe's printer dialog menu / print preview that, when you print to a copier that requires a copy code in order to print, the job doesn't come out because the Adobe dialog menu isn't sending the copy code.

    This is a macOS issue only as far as I know.

    This problem is going back to 2017 and has never been addressed. Please see this forum thread about it: https://community.adobe.com/t5/acrobat-discussions/pdf-print-jobs-aren-t-processed-with-user-codes-from-adobe-dc-or-acrobat-pro/td-p/9010649

    If you're not going to fix the product so that copy codes are sent through your printer dialog menu / print preview, at least give IT Admins the ability to disable it for our end users.

    You can do this in Google Chrome: https://support.dryfta.com/how-to-disable-print-preview-in-chrome-firefox-on-windows-mac/

    We would love for the ability to do that with Acrobat, Reader, etc.

    Seems like this would be easy to implement.

    There is an issue with Adobe's printer dialog menu / print preview that, when you print to a copier that requires a copy code in order to print, the job doesn't come out because the Adobe dialog menu isn't sending the copy code.

    This is a macOS issue only as far as I know.

    This problem is going back to 2017 and has never been addressed. Please see this forum thread about it: https://community.adobe.com/t5/acrobat-discussions/pdf-print-jobs-aren-t-processed-with-user-codes-from-adobe-dc-or-acrobat-pro/td-p/9010649

    If you're not going to fix the product so that copy codes are sent through your printer dialog menu / print preview, at least give IT… more

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16. BUG: Edit PDF (text editing) Breaks Tag Structure

    Windows environment.

    When using the Edit PDF Tool to change minor character styles (color, weight, underscore, etc.), the Tag structure and read order for the page the edit is applied are broken.

    For example: change the color of a header (H1) line of text. Return to the Tags Panel and all current page content has been consolidated into one <p> Tag. All the original Tags associated with this page are empty and placed randomly through the Tag Structure. Depending on page content, you may be unable to break apart the new tag single into the individual Tags necessary for compliance, especially email, URL, or footnote links as such links may or may not retain elements for compliance once recreated.

    To recreate, build a simple Word Document with header, paragraphs, and add a hyperlink or two to a paragraph. Export to PDF, remediate as necessary. Edit any text on page (color, face, etc.). Review Tag Panel for results.

    Ideally, we would make such edits in source file; however, tools are available in Acrobat PRO. I would expect that one tool would not negatively affect another within the same app.

    Additionally, Edit Tool affects text placement. Changing the color of a center-aligned text frame font may force random attribution changes such left alignment or line breaking of that text. This also affects Tag structure explained above.

    Respectfully,

    • Noel

    Windows environment.

    When using the Edit PDF Tool to change minor character styles (color, weight, underscore, etc.), the Tag structure and read order for the page the edit is applied are broken.

    For example: change the color of a header (H1) line of text. Return to the Tags Panel and all current page content has been consolidated into one <p> Tag. All the original Tags associated with this page are empty and placed randomly through the Tag Structure. Depending on page content, you may be unable to break apart the new tag single into the individual Tags necessary for compliance,… more

    24 votes

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    17 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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17. Print via Adobe PDF printer fails when document is vertical writing and using SourceHanSerif.ttc

    Steps to reproduce the issue:

    1. Download and install SourceHanSerif.ttc to Windows 10
       https://github.com/adobe-fonts/source-han-serif/releases/tag/1.001R

    2. Open following html with firefox

    <!DOCTYPE html>
    <html>
    <head>
        <meta charset="utf-8" />
        <style>
            html {
                writing-mode: vertical-rl;
                font-family: "源ノ明朝";
            }
        </style>
    </head>
    <body>
        あいうえお
    </body>
    </html>
    

    1. Print page with "Adobe PDF"

    Environment (OS, other related application versions, etc.):

    Windows 10 Pro Version 21H1 (OS build 19043.1288) (Japanese)
    Firefox 93.0 20210927210923
    Adobe Acrobat Pro DC 2021.007.20099 (Japanese)

    Expected result:

    Adobe PDF Print Driver generates and saves PDF file successfully

    Observed result

    Adobe Distiller fails to print with following error log.

    %%[ ProductName: Distiller ]%%
    %%[ Error: undefinedresource; OffendingCommand: findresource ]%%
    
    Stack:
    /CIDFont
    /SourceHanSerif-ExtraLight
    {--pop-- 4 --index-- --add--}
    /SourceHanSerif-ExtraLight-hf
    /WinCharSetFFFF-H
    /SourceHanSerif-RegularH
    
    
    %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
    %%[ Warning: PostScript error. No PDF file produced. ] %%
    
    

    Note:

    The same error happens when I print Microsoft Word with vertical writing and SourceHanSerif.ttc. Threfore I think this is not Firefox bug.

    Steps to reproduce the issue:

    1. Download and install SourceHanSerif.ttc to Windows 10
       https://github.com/adobe-fonts/source-han-serif/releases/tag/1.001R

    2. Open following html with firefox

    <!DOCTYPE html>
    <html>
    <head>
        <meta charset="utf-8" />
        <style>
            html {
                writing-mode: vertical-rl;
                font-family: "源ノ明朝";
            }
        </style>
    </head>
    <body>
        あいうえお
    </body>
    </html>
    

    1. Print page with "Adobe PDF"

    Environment (OS, other related application versions, etc.):

    Windows 10 Pro Version 21H1 (OS build 19043.1288) (Japanese)
    Firefox 93.0 20210927210923
    Adobe Acrobat Pro DC 2021.007.20099 (Japanese)

    Expected result:

    Adobe PDF Print Driver generates and saves PDF file successfully

    Observed result

    Adobe Distiller fails to print with following error log.

    %%[ ProductName: Distiller ]%%
    %%[ Error: undefinedresource;

    … more
    2 votes

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    1 comment  ·  Printing  ·  Delete…  ·  Admin →
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18. Errors every time I save the document.

    Every time I save the document, characters are omitted at random throughout the document. It is impossible to edit even on the web version and will randomly change fonts when I copy and paste text to different pages within the same document.

    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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19. Bring back the ability to share multiple files

    Adobe Acrobat Pro Dc / Version 2019.012.20040

    See attached image of how user interface looked.

    Had the ability to share/track/send multiple files. A must have feature
    for all users especially designers who use the Adobe software more than anyone else.

    The newer versions do not WHY?

    Please Adobe bring this feature back !!

    •  

    2 votes

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    0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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20. AI Summary Feedback

    I was trying the new summary AI

    So far as I clicked the "Generate Button," it did open like a mini tab or window.

    I used the latest Acrobat.

    I was expecting it to load at least, but it's been taking ages, longer than I anticipated, than when I needed.

    So for a suggestion, probably you'd need to properly adress the part where your AI doesn't do the job clearly expected from them to do.

    As I wrote this, which took me another 8 minutes, and it hasn't loaded even until I'm done, it made me decide not to wait for it anymore.

    Thank you, I'll gladly await the improvements.
    Thea
    Environment (OS, other related application versions, etc.)
    Expected result
    Observed result

    I was trying the new summary AI

    So far as I clicked the "Generate Button," it did open like a mini tab or window.

    I used the latest Acrobat.

    I was expecting it to load at least, but it's been taking ages, longer than I anticipated, than when I needed.

    So for a suggestion, probably you'd need to properly adress the part where your AI doesn't do the job clearly expected from them to do.

    As I wrote this, which took me another 8 minutes, and it hasn't loaded even until I'm done, it made me decide not to wait… more

    2 votes

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    0 comments  ·  Generative AI  ·  Delete…  ·  Admin →
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