11799 results found

1. Reduce Multiple Files - select a previously saved "custom" optimization

   When "Reduce Multiple Files" is selected to optimize an entire folder of PDF files, there needs to be a question added to the questions/answers path that asks you to select from the list of saved optimization settings.

   Right now, it ALWAYS uses the Standard settings, and the resulting graphics quality for screen shots and similar images is not very good. I have created a custom setting for the PDF Optimizer that gives the results I want, but there is no way currently to apply it across a folder of PDF files.

   This should be an easy fix -- please implement it. Thank you.

   When "Reduce Multiple Files" is selected to optimize an entire folder of PDF files, there needs to be a question added to the questions/answers path that asks you to select from the list of saved optimization settings.

   Right now, it ALWAYS uses the Standard settings, and the resulting graphics quality for screen shots and similar images is not very good. I have created a custom setting for the PDF Optimizer that gives the results I want, but there is no way currently to apply it across a folder of PDF files.

   This should be an easy fix -- please implement… more

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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2. I have just had an interesting conversation with Adobe "Support" about emails being delivered to junk rather than inboxes.

   I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.

   This is the transcript.

   Does anybody have any advice?

   ---

   Hello Bob. I’ll be happy to assist you. What can I help you with today?
   11‎:‎15‎ ‎AM

   We have an open case: ID XXX-XXXXXXXXX-XXXX
   Can I get an update please

   Brunda
   Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I know if you have installed the Acrobat Pro DC application on your computer?

   Why was that link supplied?
   As far as I can tell it has nothing to do with our case

   Brunda
   Well, there is no notes provided in the case notes. Agent is tried to contact you over phone and they could not connect with you. If installation is not the issue please let me know what can I help you with today?

   This is a update through your portal posted on the 3rd Dec
   Unable to post... please see the portal update on 3rd dec
   Can you see the update posted then?

   Brunda
   Alright, please give me a moment while I got through the history of your conversation.
   Well, echosign emails will not go to Junk emails all the time. However this is not controlled by us. It depends on the receiver system policy and trusted sites they have allowed.

   ‎11‎:‎28‎ ‎AM
   All echosign emails go into junk for Hotmail, yahoo and Outlook domains
   no exception.
   The sending reputation of echosign is at fault
   it needs addressing by echosign
   At present anything sent to Outlook, Hotmail or Yahoo domains results in it going through to junk
   This is them flagging echosign as potentially junk due to echosigns sending reputation.

   Brunda
   Yes, that depends on the allowed trusted sites of the system who receives the email. The emails don't go as a hotmail yahoo or outlook emails, they are sent as an adobe email. If the receiver system does not trust the adobe server/site/certificates it would go into junk email of the Inbox.

   I did not say they go as Outlook, Hotmail or yahoo... I said when sdending from echosign to these domains
   It has nothing to do with trusted sites
   it is based on sending reputation

   Brunda
   Echosign emails are sent to everyone from same trusted site. So if the receiver isn't verifying it it will go to junk inbox.

   The receiver performs a lookup on the sending domain or ip address...
   The lookup is based from sending reputation.
   EchoSigns reputation is currently below what Hotmail, Yahoo and Outlook find acceptable.
   This is why they flag it as potentially junk
   The reputation needs addressing.

   ‎11‎:‎35‎ ‎AM
   Brunda
   Ok, You can check with the email settings to have them hit the primary Inbox of email. As said earlier echosign emails can no be changed/modified from our end.

   Correct... you can escalate to EchoSign though

   Brunda
   However you can address this issue in below link of Feature Request Form :
   https://www.adobe.com/products/wishform.html
   Our Engineers will look into and work to have a workaround or fix to the issue.

   This is not a feature request
   Echosigns reputation is not correct
   Also, it has nothing to do with the inbox settings on recepiant email boxs

   Brunda
   Yes, but you can post the same in this form and our development engineers will check and update on the same.

   Can you escalate please.
   I have a support ticket open which you should be addressing... not me.
   Also.. how often is your support portal looked at?
   I have been posting requests for updates for around a week with no response.

   Brunda
   Alright, Let me explain it to you, Adobe Echosign supports Government bodies and it is not at the fault to reach spams. Echosign is secured and verified to be used Globally. I would request you to check with the email settings of outlook, hotmail or yahoo emails. However not every customer who receives echosign mails to outlook or other domains have reported about mails reaching Junk inbox.

   you are wrong
   test it
   send an email from echosign to a Hotmail or yahoo address

   Brunda
   A work around by checking it at email settings could help you fix this issue. If this explanation not convincing I would request you to post the same in the feature request form so that our development would respond to it directly and address this issue.

   it will ALWAYS arrive in junk

   Brunda
   Alright, we also use outlook and we do receive echosign mails, but they directly hit our inbox and not the spams/junk inbox.

   It is not feasible to contact every customer that potentially uses a Hotmail, yahoo or Outlook domain to request them to "White List" or create a routing rule for emails that come from EchoSign.

   Brunda
   I understand your concern, however it would be better to have it posted directly to our engineers through the request form. It is an open forum to address issues directly to the development team.

   Not my concern, I have a support ticket raised with you that we pay for. If you need to escalate please do.
   Let me put it this way...
   How do we send emails from Ecosign to Outlook, Hotmail and Yahoo domains without the email being delivered to the junk folder?

   Brunda
   Echosign emails are not sent manually, once you use the Adobe Sign it reaches our Adobe servers and the emails are sent from Adobe servers and not from an individual email ID/domain.

   So how do we send via Adobe Sign, via EchoSign to Outlook, Hotmail and Yahoo domains without the email being delivered to the recipient junk folder?

   Brunda
   Well, we do not direct the emails to junk folder. It is a verified email/trusted site from where the email will be triggered. However the the email reaching junk folder is depending on the receiver system and their verified sites. As the echo sign emails are triggered from same server their is no specific direction/rule to hit junk folder or any other folder.

   I know there is no rule.. And I know you do not direct to junk. As I said prior it is based on sending reputation... ie DMARK, DKIM, spf, blacklists, reported bulk senders, ect
   So how do we address this?
   Or what would you like me to do to ensure it gets delivered to my inbox rather than junk?

   Brunda
   Well as said earlier you will have to address this issue through our global request form so that our engineer will look into it an reply. As a workaround you can create a rule in your mail box to have echosign emails hit your Inbox directly.

   You can not create mail rules for Yahoo, Hotmail or Outlook domains.

   Brunda
   Ok, you can try to contact the email client of yahoo, hotmail or microsoft for Outlook to have them check the sites verified by their servers.

   Please explain to me how that will help and what you expect them to do to resolve the issue

   Brunda
   Well they would explain you better as in why the trusted site email is reaching the junk folder. An email which has been verified and been used by the US government is reaching junk folder of these specific email domains. So they would be the right people to check as to why these emails are reaching the junck folder.

   lol
   you have been a big help
   many thanks

   ---

   I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.

   This is the transcript.

   Does anybody have any advice?

   ---

   Hello Bob. I’ll be happy to assist you. What can I help you with today?
   11‎:‎15‎ ‎AM

   We have an open case: ID XXX-XXXXXXXXX-XXXX
   Can I get an update please

   Brunda
   Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I… more

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3. Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70

   Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.

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   Need Info  ·  1 comment  ·  Browser  ·  Delete…  ·  Admin →
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4. "Content preparation progress" alert is back and does not load.

   "Content preparation progress" is now back and doesnt load. Super annoying and pointless. lets get this fixed.

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5. "Import form data" via button not working

   In creating a form, adding a button, and making the action of the button to Import from data" in clicking "add", the application will not allow me so select any other file type than pdf, but even then i cannot select a file to use for data.

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6. I don't understand why you make me log in to my account everyday to view a PDF. I have an annual subscription and this is annoying!!!
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7. 3D model friendly capabilities

   We need 3D capabilities in PDF form, so we can create brochures, e-books with 3D models that potential clients can observe the products in 3D.
   Having the capability of checking the products in more dimensions would help people acquiring either model is being marketed

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8. Scanning with Adobe Acrobat DC Version 19.012.20036

   After updating to version 19.012.20036 we have an issue with scanning. Example: We scan pages using our scanners document feeder. Then we select "Enhance Scans", "Insert Pages", "From Scanner" and feed more pages. Then when we try to load the feeder and scan additional pages, it won't let you select "Scan" again. If you click "Close" and then "Close" again in the upper right corner, it will let you scan more pages 1 time and then it won't let you do it again. Before, we could keep adding additional pages to the document feeder and keep scanning.

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   Resolved  ·  3 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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9. Adobe Fresco incompatible

   I would like to see more computers at lower price points work with future Fresco updates. On my current system, I cannot install it. I do not have upwards of $2000 to buy one of the computers it supports. Not everyone is wealthy and i would be paying any of those computers down for at least 2 years, if not longer. But I need Acrobat for school so I can edit PDFs my professors send me. Also, a list of graphics cards with DirectX 12.1 support would be helpful. I will do without it for now, I would like see this worked on in future upates of Adobe Fresco.

   I would like to see more computers at lower price points work with future Fresco updates. On my current system, I cannot install it. I do not have upwards of $2000 to buy one of the computers it supports. Not everyone is wealthy and i would be paying any of those computers down for at least 2 years, if not longer. But I need Acrobat for school so I can edit PDFs my professors send me. Also, a list of graphics cards with DirectX 12.1 support would be helpful. I will do without it for now, I would like see… more

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10. grayscale pdf

    Can we please get a feature in the Print Production --> Convert Colors section, that allows us to copy and paste a set of page numbers to convert from CMYK to grayscale? The only three options it gives me are "All", "Current Page", and "From X to X".

    I have a bunch of pages I need to convert from CMYK to grayscale, but doing it page by page, range by range, is extremely tedious and time cosuming. Take my current project for example. I need to convert these pages:

    1-5,7,9,11,13,15,17,19,21,23,25,27,29,31,33,35,37,39,41,43,45,47,49,51,53,55,57,59,61-63,65,67,69,71,72,76

    Is there no way I can just copy and paste that into a box? Please see my attached screenshot for an example from the EFI Fiery Command Workstation.

    Can we please get a feature in the Print Production --> Convert Colors section, that allows us to copy and paste a set of page numbers to convert from CMYK to grayscale? The only three options it gives me are "All", "Current Page", and "From X to X".

    I have a bunch of pages I need to convert from CMYK to grayscale, but doing it page by page, range by range, is extremely tedious and time cosuming. Take my current project for example. I need to convert these pages:

    1-5,7,9,11,13,15,17,19,21,23,25,27,29,31,33,35,37,39,41,43,45,47,49,51,53,55,57,59,61-63,65,67,69,71,72,76

    Is there no way I can just copy and paste… more

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11. Checkbox

    hi, My contracts require 5 checkboxes with the signer having an option to select between 1 and 5 checkboxes per answer. They must check at least one per question before returning the contract. Can I do this with Adobe Sign?Thanks

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12. Checkbox

    hi, My contracts require 5 checkboxes with the signer having an option to select between 1 and 5 checkboxes per answer. They must check at least one per question before returning the contract. Can I do this with Adobe Sign?Thanks

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13. Drag pages not working in organize tool

    Working with non-protected documents, and the drag function is not working.

    2 votes

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14. Prepare Form feature to be able to identify a date and apply date box formatting

    The ability to prepare a form from a scanned document (or PDF that had no form elements on it) is a great feature, and if the instructions from https://acrobatusers.com/assets/collections/tutorials/legacy/id_2263/acro9_designforms.pdf are followed, makes it easy to turn a flat document into a fillable form.

    However, I believe a feature of this has been overlooked since the introduction of the date style form, and that is the ability for the prepare form feature to recognise a date and apply the date style form.

    My request is to update the prepare form feature so that something that resembles a date field is given the date style form.

    The ability to prepare a form from a scanned document (or PDF that had no form elements on it) is a great feature, and if the instructions from https://acrobatusers.com/assets/collections/tutorials/legacy/id_2263/acro9_designforms.pdf are followed, makes it easy to turn a flat document into a fillable form.

    However, I believe a feature of this has been overlooked since the introduction of the date style form, and that is the ability for the prepare form feature to recognise a date and apply the date style form.

    My request is to update the prepare form feature so that something that resembles a date field is given… more

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15. Preventing any moron with an acrobat licence from editing print ready files

    If someone expands text on indesign or illustrator before exporting, it means they do not want it to be editable in acrobat and now it will automatically convert it back unless the file is password protected.

    That is not ok. Missing the old versions.

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16. MS Installer bug

    If during the installation of Acrobat DC Pro you select only the option to create PDF from Office documents, the virtual printer will not be installed.

    And if you choose the creation of office documents, and, for example, in the Chrome and Firefox browsers, then the printer is installed and everything works correctly. Fix the installer, please.

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17. Copy as a table

    copy a single highlighted table into excel rather than having to save the whole pdf to a separate excel file

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18. Acrobat Pro DC 19.021.20048 stuck as soon as it is opened

    Since I upgraded acrobat Pro DC to version 19.021.20048, when I opened the software, it always stuck and couldn't be used at all. My computer system is macOS 10.14.6. I have tested two Macs (macOS 10.14.6) that also have this problem. What's the matter, please? Please resolve as soon as possible.

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19. pdf too big

    The pdf is too large to open in Adobe. (Assumed because the program crashes when attempting to open the file.) The only way to reduce the file size is to open the file therefore I cannot reduce it because the program continues to crash.

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20. Add png file as watermark

    We can only add pdf jpg and bmp for a watermark. Please we need png !!!

    6 votes

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