13470 results found

1. Compare Documents function not catching noticeable document changes

   Bug report: Acrobat Pro Compare documents is missing noticeable changes from the old document to new document using the "Reports, spreadsheets, magazine layouts" option.

   Can be reproduced by using the Compare Documents feature and comparing an older document to a newer document.

   Version: 2015 Release (Classic) 2015.006.30355
   OS: Windows 10, Windows 7, Server 2012R2

   Expected Result: Compare documents feature should catch noticeable changes in the document from the old document to new document.

   I attached a screenshot of an area missed by the compare feature (highlighted in red circle), if needed I can provide the 2 documents used to compare. There are at least 11 more pages that I know that have missed easily identifiable information.

   Thanks for reviewing..

   Bug report: Acrobat Pro Compare documents is missing noticeable changes from the old document to new document using the "Reports, spreadsheets, magazine layouts" option.

   Can be reproduced by using the Compare Documents feature and comparing an older document to a newer document.

   Version: 2015 Release (Classic) 2015.006.30355
   OS: Windows 10, Windows 7, Server 2012R2

   Expected Result: Compare documents feature should catch noticeable changes in the document from the old document to new document.

   I attached a screenshot of an area missed by the compare feature (highlighted in red circle), if needed I can provide the 2 documents used to compare.… more

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   4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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   Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi Ryan,

   We have escalated the issue to our engineering team. We are looking into the issue and will update you.

   Regards,
   Adobe Acrobat Team

2. send for signature is not working

   This should work and has in the past - why not now?

   2 votes

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   2 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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3. I used to be able to clean up my scanned documents by clicking the "spots" and deleting. Now I am unable to do this.

   I was able to do this in the past. The most recent update must have removed the ability. I would select the "spot" or the edge of the page where the document feeder skewed the page in the scanner, then hit delete. Now I am unable to do this. I want to be able to present clean documents.

   5 votes

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   1 comment  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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   Under review  ·  Lovekesh garg responded

   If I am not wrong you are using edit functionality of Acrobat. There you can select the edge or small bounding ox and delete it if it is not required.
   If not please use Edit tool.

   If you are facing any issue on any file please share the files.

   Thanks.

4. Anand Rao Anand

   This person needs some rest he is travelling and worked out poor guy promised to send a free trial but has no time to rest his rear .. Added to that he is so pre occupied that he forgot to tell me that the option of purchase for one month is not his beer ...

   1 vote

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  Pratyush Dhoundiyal responded

   Can you elaborate on the issues you are facing with Acrobat DC?

5. How to show CSS gradient background from HTML to PDF using Acrobat?

   We want to create a PDF file from local HTML files.

   It can show gradient background if we save PDF by using printing function in browser.

   However, It doesn't works when created in Acrobat.

   We don't want to use printing function to create all PDF files, due to there are many pages waited to be converted.

   The gradient background are written in CSS.

   Could we have a solution?

   Tks.

   2 votes

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   We have taken this as a feature request.

   Thanks
   Tanvi

6. bought Adobe Acrobat Pro DC but still saying trial

   Purchased Adobe Acrobat Pro DC but it's still states that my trial has expired and I need to purchase. I have already gotten an email notification that the purchase was successful. But I still can't access

   10 votes

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   Under review  ·  7 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. trial version despite creative cloud subscription

   I have a creative cloud subscription but all my apps changed to "start 7-day trial" or "buy now". Even a complete uninstall of all apps and creative cloud app followed by a fresh install did not solve the problem. Also my Adobe Acrobat X has been uninstalled without my approval.

   6 votes

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   Resolved  ·  6 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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8. Soft and hard hyphens in German text

   German, as we know, is a language with some very long words. Therefore it is very common that words will be automatically split across lines, using what we used to call a "soft" hyphen. When exporting a PDF in German to a Word document, this "soft" hyphen is not distinguished from a "hard" hyphen (i.e. one which is produced by a key-stroke (as in the hyphen used just then).
   I was asked yesterday to "Compare" a revised document in German (submitted as a pdf) with a former version in Word, and submit an estimate for updating the English translation. The straight conversion using Adobe Acrobat produced an almost continuous red line when "Compared". Because every "soft" hyphen had been transformed into a "hard" hyphen plus space and hence a change was flagged.
   I started a "Replace" running, and accepted/rejected for each hyphen and after half an hour realised that my estimating the job was likely to take as long as doing it. Frustrated, I gave up and had some dinner. Got up very early this morning (Tuesday) with this realisation:
   Most "-[space]" in German texts were originally soft hyphens.
   The main exceptions to this are "-[space]und", "-[space]oder" and "-[space]bzw."
   Once I had this in mind, I searched and replaced each of these exceptions with an unlikely key, deleted all "-[space] and then replaced the unlikely key with the original. It was almost 100% successful.
   I don't, of course, know how Acrobat works (I'm 65 and my entire experience with data processing has been tentative) - but I think it's an algorithm based on the appearance of the text and then a best match (rather than dealing with the ideas of "soft" or "hard" hyphens). But it seriously messes up the result.
   So, I offer my ideas for your further research. I think it will hugely improve the conversion of German in particular.
   If it works, you can thank me in the nicest way you can think of :).
   Denise

   German, as we know, is a language with some very long words. Therefore it is very common that words will be automatically split across lines, using what we used to call a "soft" hyphen. When exporting a PDF in German to a Word document, this "soft" hyphen is not distinguished from a "hard" hyphen (i.e. one which is produced by a key-stroke (as in the hyphen used just then).
   I was asked yesterday to "Compare" a revised document in German (submitted as a pdf) with a former version in Word, and submit an estimate for updating the English translation. The… more

   2 votes

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   1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  Girija Agarwala responded

   Need Info

9. Copy text out of comment

   1 Copyedits made in a comment format are nearly impossible to copy and paste
   2 Receive PDF with comments.Select text in comment, either in popup window or in sidebar list, and copy to clipboard. Check clipboard contents: empty.
   3 Any version of DC, Mac platform. Have deleted files, the application, all Adobe software, reinstalled. Created new user profile. Purchased a NEW COMPUTER and installed DC. The problem is OS-, file- and device-independent.
   4 Expected result: copying text would result in it being copied to the clipboard.
   5. Observed result: nothing is copied. Has been the case since the initial release of DC. Pro works fine.

   1 Copyedits made in a comment format are nearly impossible to copy and paste
   2 Receive PDF with comments.Select text in comment, either in popup window or in sidebar list, and copy to clipboard. Check clipboard contents: empty.
   3 Any version of DC, Mac platform. Have deleted files, the application, all Adobe software, reinstalled. Created new user profile. Purchased a NEW COMPUTER and installed DC. The problem is OS-, file- and device-independent.
   4 Expected result: copying text would result in it being copied to the clipboard.
   5. Observed result: nothing is copied. Has been the case since the initial release… more

   13 votes

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   4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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10. copy and paste with different names

    When you have to resize a field such as a check box, it is more efficient to do a copy and paste. However, it is a pain to have to go back and edit each and every field with a unique name. This occurs because your paste autopopulates the name field with the same name. This feature should be able to be turn on or off as needed.

    2 votes

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    1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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    Resolved  ·  Bhavna Negi responded

    Closing this for now until we have further info on the request.
    Can revisit later

11. Allow user to change default of check box.

    Allow user to change the default check in the checkbox to another default such as cross.

    4 votes

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    1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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    Resolved  ·  Bhavna Negi responded

    Closing this for now until we have further info on the request.
    Can revisit later

12. Lack of mouse scrolling function in comments list panel

    As shown on the attached screenshot, the mouse wheel does not work here. It would be nice to have this function available for scrolling up or down a long list of comments.

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    5 votes

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    4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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13. Running Sierra 10.12.6. Acrobat pro won't open properly.

    Acrobat pro won't open properly on my iMac running Sierra 10.12.6.
    I can see it in the menu bar at the top of the screen, but it won't open any further than that.
    I have been able to click on file-open and managed to open a file, but none of the tool functions work.

    1 vote

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide the Acrobat version you are using. Also please provide the following logs:

    “~/Library/Logs/Adobe/Acrobat Update Helper DC.log”

    “~/Library/Logs/Adobe/Acrobat Updater DC.log”

    “/Var/log/install.log”

14. Constant crashes since updating to MAC OS 10.13

    Since upgrading my iMac to MAC OS 10.13 Adobe Acrobat DC has become horribly unstable. It crashes constantly, but inconsistently. Sometimes it crashes when it's just open and sitting in the background. Sometimes it crashes when I'm attempting to open a PDF. It crashes regularly when I'm attempting to edit a PDF into a form. I don't get any on screen feedback except the dialog boxes asking if I want to report the "unexpected quit" to Apple, and then Adobe. I have completely uninstalled and reinstalled Acrobat DC. Any suggestions on how to fix this would be greatly appreciated.

    10 votes

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    20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Can you please confirm if you are still facing issues with launching acrobat / installing acrobat ?

    -Ayush

15. Your message

    I have Adobe Acrobat Pro on basis of monthly payment. Today I receive a note: "You have seven days left...)".

    2 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

16. For a new feature request

    More Flexibility in Find and Search. For text and for linked images.

    Currently you are limited to find one word at a time and this is linked to UK or US dictionary spellings

    In the future, you could add multiple words and can be linked to a predetermined list of spellings you had set up.

    Ideally, if you wanted to find images linked to a predetermined list of file names.

    2 votes

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    Need Info  ·  1 comment  ·  Page Operations  ·  Delete…  ·  Admin →
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17. the system keeps shutting down as soon as I try to save a redaction

    The system keeps shutting down as I try to use the redaction feature. so frustrating.

    6 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for reprting the issue. Can you please provide your machine detalis with the Acrobat version you are using.

18. View redaction overlay text in comments

    Bring back the ability to view redaction codes/overlay text in the comments without having to hover mouse over the redactions in document

    7 votes

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    0 comments  ·  Commenting  ·  Delete…  ·  Admin →
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19. Adobe Send & Track Add-in for Outlook stops email signature coming through when sending PDFs

    Installation of Adobe Add-in for Send & Track should not be automatic. It blocks the email signature of the user in Outlook 2013 from appearing when he/she wants to send a PDF by email directly from Adobe or other program which uses the Outlook API

    6 votes

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    Under review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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20. Some stamps disappear when you apply redactions

    Occasionally after defining text to be redacted and assigning a stamp notation beside it, when you apply the redaction some of the stamps disappear. It is not consistent and very random. It's not all the same stamp or in the same place on the page. They just don't all make it to the redacted version. Help!

    2 votes

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    4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Our team is looking into it and will get back to you shortly.