10838 results found

1. Re-set support staff mind set, with new paradigm of training.

   My experience with Adobe’s support staff has been frustrating. Often, no matter how carefully I ask, there appears to be poor understanding of my question. And the staff seems to produce formulaic responses, imstead of specifically addressing my issues. For example:

   I have repeatedly asked what computer configurations can best and most quickly handle time-consuming Adobe Acrobat tasks: OCR, placing duplicate buttons on multiple pages, etc.

   I’ve specifically asked whether more RAM, or multicore, or other configurations would speed up OCR of scanned documents.

   Adobe has not yet provided a coherent response to the above question.

   Many of the support staff apparently do not speak native English. So their ability to understand the full meaning of questions and issues may be a little limited.

   And there seem to be incentives to dispose of user issues rather than necessarily solve them. And disincentives for support staff to admit the need for more help. There might even be an unfortunate quota system for a support staff member to claim a larger number of user encounters.

   I suggest that the support staff be trained to recognize when a user’s issue is not resolved. And not be penalized for referring that user up to a person better able to understand and resolve user issues. And then be given feedback to better handle that issue in the future.

   And we users should be able to give feedback to Adobe about every encounter, so Adobe can independently analyze how well customers were served.

   My experience with Adobe’s support staff has been frustrating. Often, no matter how carefully I ask, there appears to be poor understanding of my question. And the staff seems to produce formulaic responses, imstead of specifically addressing my issues. For example:

   I have repeatedly asked what computer configurations can best and most quickly handle time-consuming Adobe Acrobat tasks: OCR, placing duplicate buttons on multiple pages, etc.

   I’ve specifically asked whether more RAM, or multicore, or other configurations would speed up OCR of scanned documents.

   Adobe has not yet provided a coherent response to the above question.

   Many of the support… more

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   0 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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2. Adobe should credit and keep track of my licenses.

   I have purchased two perpetual and one subscription to the latest Adobe Acrobat Pro DC. But Adobe acts as if I only have a single license,

   When I go to my next computer, Adobe i forms me that I must unload the software from another computer to use the current one, even though I installed a separately purchased software on both computers.

   Please credit me with having purchased what I paid for, instead to treating me as if I only have a single license.

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   Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. bug report - Text format changes after saving as reduced file size

   When trying to save file at a reduced file size I found that the text formatting was completely changed

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.

4. When I post a comment, it says it is being written by "John". I have checked everywhere in my profile, and my name is populated as Jeffrey-

   When I post a comment, it says it is being written by "John". I have checked everywhere in my profile, and my name is populated as Jeffrey. Please assist.

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5. Please allow the option to keep viewing preferences when changing pages via bookmarks. Remove the fit width view on each bookmark
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   0 comments  ·  Page Operations  ·  Edit…  ·  Delete…  ·  Admin →
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6. /Actual Text () /Alt Text () BUG

   Fix the bug that leaves a remnant of deleted Alt or Actual text in the Tag Element. See attachment.

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   2 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   The issue has been fixed from our side. You may see it in our next release.

   Thanks
   Rachit

7. no higlighting

   unable to high light, no icon for same. please help

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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8. Adobe Acrobat Pro DC subscription expried

   My company has a license for Adobe Acrobat for its employee's. My account has a problem where it will tell me the subscription for my Adobe Acrobat service has expired. This does not happen to any of the other accounts on our company's license yet it has happened on my account for the 4th time now. My IT person has contacted Adobe to fix the problem but it has yet to be resolved. Have other people had this problem and is there an easy solution? So far we have checked the company's admin account to ensure my account was still granted access. We uninstalled and reinstalled adobe acrobat, Logged in and out of the program and restarted the computer.

   My company has a license for Adobe Acrobat for its employee's. My account has a problem where it will tell me the subscription for my Adobe Acrobat service has expired. This does not happen to any of the other accounts on our company's license yet it has happened on my account for the 4th time now. My IT person has contacted Adobe to fix the problem but it has yet to be resolved. Have other people had this problem and is there an easy solution? So far we have checked the company's admin account to ensure my account was still… more

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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9. Updated Email???

   I updated my new e-mail and it's still emailing my old e-mail every time I send out a document for signature. It also isn't showing my documents in my sent folder. Does it take time for the app to register? Do I need to uninstall and reinstall?

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   1 comment  ·  Adobe Sign  ·  Delete…  ·  Admin →
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10. White Box error in printed 3D views

    We are noticing an error in prints of 3D space from Adobe DC in either Windows 7 or Windows 10. When you print views, sometimes there’s a “White Box” in the middle of the view no matter which medium you print through/to (i.e. physical printer, Adobe PDF, Word Doc, OneNote, etc.).

    I attached an example PDF where this behavior can be seen. The original model is included as an attachment in the PDF. The information attached does not have any restrictions. The information in the PDF is correct until you print it.

    Reproduction Steps:
    1. Export a PDF from ACW with "Show GD&T in front of part geometry" checked
    2. Go to view "MBD01LOREM IPSUM" and click "Ctrl + P"
    3. Notice "Print Preview" has text in 3D space
    4. Print view and notice no white square
    5. Go to view "MBD04JUNK DATA" and click "Ctrl + P"
    6. Notice "Print Preview" has NO text in 3D space
    7. Print view and notice white square in middle of view

    NOTE:
    • Check the box on the right hand side at the top of the "MODEL VIEW list.
    • Then select “Print Selected Views”
    • Print all views
    • Notice that there is a white box in “MBD02…” and “MBD04…”

    We are noticing an error in prints of 3D space from Adobe DC in either Windows 7 or Windows 10. When you print views, sometimes there’s a “White Box” in the middle of the view no matter which medium you print through/to (i.e. physical printer, Adobe PDF, Word Doc, OneNote, etc.).

    I attached an example PDF where this behavior can be seen. The original model is included as an attachment in the PDF. The information attached does not have any restrictions. The information in the PDF is correct until you print it.

    Reproduction Steps:
    1. Export a PDF from ACW… more

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    Planned  ·  0 comments  ·  Printing  ·  Delete…  ·  Admin →
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11. Export to Word/Excel

    I get a blank pop-up when trying to export a pdf to word excel.

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    Need Info  ·  Adminakagarg (Software Engineer, Adobe) responded

    Hi Bobbie,

    Could you please elaborate what issue you are facing ?
    For better clarity, please include : Problem statement, reproducible steps, OS platform, Acrobat build# that you are using. You can also share a video and screenshot with us to give better insights of the issue.

    Regards,
    Adobe Acrobat Team

12. Sticky Notes show a nonexistent user's name

    I can provide screenshots via email. Suddenly, although I've changed nothing, I add a sticky note and it has someone else's name who had never commented on a PDF ever, and is not associated with my account!

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13. I am not able to join two PDF's to one, I have tried online but is giving an error.

    I am using a online version of Combine PDF "https://cloud.acrobat.com/combinepdf" is giving an error after uploading the PFD's I am not able to see the download button instead it is giving a popup. Please see the attached Image..

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14. Feature Request

    Conventional page selection, please, for az combination of non sequential pages as in...

    3, 8, 11, 19-23

    ...on a single print command.Can't do this now. Horrible liabgility.

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    Resolved  ·  pooja . responded

    Hi,

    We already have this feature.
    You can try following workflow:
    1. Open PDF.
    2. Click Print.
    3. In Pages section give Page numbers which you want to print.

    If you are still facing issue then let us know the version of Acrobat you are using and workflow you are doing.

    Best Regards!

15. Activation of Deskew, Background removal, Descreen, & Text Sharpening features on the Image Panel

    What is the required complete procedure for activation?

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    Resolved  ·  2 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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16. Rotate single document before saving/combining multipage pdf

    When combining files/multiple pages into single pdf file, some pages maybe oriented horizontal vs vertical. It would be nice to be able to rotate all the pages to the same orientation prior to binding all the files.
    Just a thought. This feature maybe in the program already and I just don't see it. I know you can do it from a single page, this is just to skip that step of doing it in one aspect of the program and saving then doing the 2nd combine step. Just a though

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for your feedback
    You can achieve this by first creating the PDF and then go to Tools > Organize pages and then rotate the pages you want.

    Thanks
    Tanvi

17. Color Highlight text dont work properly

    In Swedish:
    I mitt jobb uppmanar vi kunder att aldrig använda pratbubblor som korrkommentarer då inte visar exakt var text ska korrigeras och flyttar på sig beroende på skärmförstoring.

    När man använder verktyget "färgmarkera text" gulmarkeras mer än det man markerat, oftast tecknet till höger också.
    Det ser jag som en bugg. Se bifogad pdf där paranteserna ser ut att vara markerade och avslutande punkt likaså, trots att jag inte makerat dem.
    Mvh Yvonne

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    0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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18. Bug:problem displaying the attached pdf file

    We have a problem displaying the attached pdf file.

    When opeing the file, the error message shows up and it's unreadable.

    "cannot find or create the font 'MS Mincho'.
    Some characters may not display or print correctly"

    Our setting:

    *Protected pdf using owner password
    *Fonts are not embedded
    *When we opened encrypted binary registry(CIDSystemInfo Dictionaries),
    the registry shown starts with 'FEFF' in Hex, otherwise registry
    is decryped correctly.

    *NG Versions

    1. Windows 7 Pro (64bit)
       Adobe Acrobat Reader DC
       2018.011.20038

    2. Windows10 Pro ver. 1703 (64bit)
       Adobe Acrobat Reader DC
       2018.011.20038

    3. Windows 10 Pro ver. 1703 (64bit)
       Adobe Acrobat DC
       2018.011.20036

    *OK Version(The problem does not occur in this version)
    Windows 10 Pro ver. 1703 (64bit)
    Adobe Acrobat 9 Pro

    We think 'regstry:adobe' is not decrypted correctly to 'Adobe' when
    it is encryped the binary above.

    Please show us how to solve the problem.
    (please see the attached files)

    Thank you.

    We have a problem displaying the attached pdf file.

    When opeing the file, the error message shows up and it's unreadable.

    "cannot find or create the font 'MS Mincho'.
    Some characters may not display or print correctly"

    Our setting:

    *Protected pdf using owner password
    *Fonts are not embedded
    *When we opened encrypted binary registry(CIDSystemInfo Dictionaries),
    the registry shown starts with 'FEFF' in Hex, otherwise registry
    is decryped correctly.

    *NG Versions

    1. Windows 7 Pro (64bit)
       Adobe Acrobat Reader DC
       2018.011.20038

    2. Windows10 Pro ver. 1703 (64bit)
       Adobe Acrobat Reader DC
       2018.011.20038

    3. Windows 10 Pro ver. 1703 (64bit)
       Adobe Acrobat DC
       2018.011.20036

    *OK… more

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    0 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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19. Change 'Click to Sign' to 'Click to Confirm'

    The 'Click to Sign' button when finalising the signing of a document is confusing for clients as they have already signed the document and pressed the Apply button and then they are asked to press 'Click to Sign' to then have the document sent. Can this be changed to Click to Confirm or Click to Send?
    Thank you

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    0 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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20. Need to be able to add in electronic signature the document is not "edible" !

    Need a area after signature to add in electronic signatures.

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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Could you please explain your issue in a bit more detail and how it affects the Fill and sign application?

    Regards,
    Sandeep