373 results found

1. Wrong interpretation of EPS / AI / SVG file when creating a PDF from Word.

   See the attached files for more info, the dev team surely has more knowledge on the file structures than I do, and the parser for whatever format is involved.

   I have an Illustrator file, created out of an old EPS one. Works fine in Illustrator and everything, exporting to PNG, for example, is no problem.

   However if the drawing gets pasted in Word (365, 64-bit 16.0.14228.20288) and one tries to create a PDF out of it using the COM Add-in the drawing isn't interpreted correctly leading to a garbled mess.

   Office's internal PDF exporter does a better job, but you can also see how it fails to interpret the drawing, for example in the right side of the images the leaves are not fully covered; but at least it's good enough.

   Would it be something that could be addressed in a newer release of Acrobat, or is it a limitation inherent to how it interfaces with Office?

   I zipped it all to be able to upload the original EPS, Illustrator's file and an SVG conversion too as well as the Word base file and the two PDF files mentioned, but ZIPs are not allowed.

   Just in case I left it all in a ZIP file too (Original EPS included): https://web.tresorit.com/l/gLy71#ARJV94hEWRaqCljglmEwnQ

   PS. Could you add EPS and SVG to the mask of approved file types? At least SVG is common enough to be allowed I'd say.

   See the attached files for more info, the dev team surely has more knowledge on the file structures than I do, and the parser for whatever format is involved.

   I have an Illustrator file, created out of an old EPS one. Works fine in Illustrator and everything, exporting to PNG, for example, is no problem.

   However if the drawing gets pasted in Word (365, 64-bit 16.0.14228.20288) and one tries to create a PDF out of it using the COM Add-in the drawing isn't interpreted correctly leading to a garbled mess.

   Office's internal PDF exporter does a better job, but… more

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   0 comments  ·  Creating PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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2. image import

   I spent 45 minutes trying add a simple image to a pdf page. At first, I tried a .tif and it imported with a black background. Then I changed it to .png and tried to import, but I got a "corrupted" error or "file type not supported". So I changed it to a jpeg and got the same error. Then I restarted the software and tried again. It imported the jpeg but all the text and borders that should have been set in stone in the PDF were mysteriously chopped up as if it were a word document with bad formatting. I then had the software check for updates (none) and do an install repair (no change). I literally could have done this in MS Paint in 2 MINUTES. I CANNOT BELIEVE this is a PAID for SUBSCRIPTION software. Even just trying to submit feedback is such an incredibly aggravating design -- you have to make an account, the verification email itself looks like it came from spam with no reference to ADOBE, and if you page away from the initial browser page, you lose the verification code required to verify the email address you just verified by clicking the verification email-- and you have to start all over again just to try and get the code to pop up. What a way to utterly waste my time. Does ADOBE realize there are free PDF alternatives that work better? That MS Paint works better? Even though my institution pays for this software for me, I use alternative software at any opportunity rather than this garbage. Here's an "idea": actually test your software. ADOBE is 90% of the reason why I boycott all subscriptions!

   I spent 45 minutes trying add a simple image to a pdf page. At first, I tried a .tif and it imported with a black background. Then I changed it to .png and tried to import, but I got a "corrupted" error or "file type not supported". So I changed it to a jpeg and got the same error. Then I restarted the software and tried again. It imported the jpeg but all the text and borders that should have been set in stone in the PDF were mysteriously chopped up as if it were a word document with bad… more

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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3. ADFS/SAML automation with federation certificates and identity provisioning

   The current authentication integration solutions for Adobe do not provide any automation around the Certificate management or the Account creation process. This is horribly limiting when considering the need of an environment to have a seamless system with limited downtime. Further the lack of auto account creation from the SAML service, is highly inefficient. It would be desired to have the capability to create users from the SAML integration and to have the SAML process setup to manage itself using federation XML URLs as an option.

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. Page numbering did not work correctly

   When exporting a PDF from Word recently the page numbering got messed up. It should have been 1 of 21, 2 of 21, etc. Instead what I got was 1 of 2, 2 of 3, etc.

   I just tried it now on what should be the same Word file with no changes (and no changes to my Options settings) and it correctly numbered the pages.

   When this happened earlier I did a Save as Adobe PDF in Word and the page number came out correctly. Word had always displaying the numbering correctly.

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   0 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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5. Customer Service in Non-Existent

   The customer service is horrible. I spoke to someone with a heavy Indian accent yesterday, which I can only assume tech service is being outsourced there. i called regarding my installation issue and I couldn't understand her most of the time. She told me to deactivate the acrobat x pro on cpu #1 so that I can try and install it on cpu #2. now cpu #1 cannot be re-activated and is about to deactivate in 1 more day, and now I might not have acrobat x pro for my business, which I paid A LOT OF MONEY FOR, and I had it active for the last 11 years i had a business, but because the 2 cpu limit has now been reached due to deactivating cpu #1. I tried calling the number 1 (800) 833-6687, that I called yesterday, and now the prompts aren't being accepted from my cell phone, which is the same phone I used to call the person with the heavy Indian accent. the last thing she told me was the tech team would call my cell phone number i verified with her, and thats in my file 425-244-8366. i have registered the software. in my adobe account information, it lists the software I do have, but it doesn't list any activated devices in my account information. i need to speak with someone about this issue immediately so that I may continue to run my business, and i need to edit my pdf files. thank you

   The customer service is horrible. I spoke to someone with a heavy Indian accent yesterday, which I can only assume tech service is being outsourced there. i called regarding my installation issue and I couldn't understand her most of the time. She told me to deactivate the acrobat x pro on cpu #1 so that I can try and install it on cpu #2. now cpu #1 cannot be re-activated and is about to deactivate in 1 more day, and now I might not have acrobat x pro for my business, which I paid A LOT OF MONEY FOR,… more

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6. Better Program...

   Even the system for voting is screwed up! We are not all "computer geeks"! Your program sucks! I pay a small fortune for a program/service that is almost completely unusable. If I could find ANY way to replace it or work without it, I would be happy to pay and even bigger fortune for the satisfaction of putting you idiots out of business. As you can tell, I AM NOT HAPPY with this stupid, confusing, undependable, unreliable P.O.S. computer program. I should not have to leave frustrated and angry every time I attempt to use Adobe or try to edit, sign or create a PDF. GET YOUR ACT TOGETHER!!! I doubt you'll comply, but PLEASE respond. Dave Shields, dshields@lcwhitford.com or 585-8089-6634. You have NOT pleased me.

   Even the system for voting is screwed up! We are not all "computer geeks"! Your program sucks! I pay a small fortune for a program/service that is almost completely unusable. If I could find ANY way to replace it or work without it, I would be happy to pay and even bigger fortune for the satisfaction of putting you idiots out of business. As you can tell, I AM NOT HAPPY with this stupid, confusing, undependable, unreliable P.O.S. computer program. I should not have to leave frustrated and angry every time I attempt to use Adobe or try to… more

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7. Apple & Adobe, quit foisting your problems onto your custormers!!!!!

   Here's a unique idea. Software idiots at Apple start talking to the software idiots at Adobe! Work out your problems on the company level before forcing your bad programming on your customers in the form of buggy forced upgradates!!!!!! My computer used to work wonderfully, now it's just a ********** brick because of forced updates!!

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8. Hope you can read this

   https://www.reddit.com/r/graphic_design/comments/17y0d4d/why_is_adobe_acrobat_pro_such_utter_garbage/

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   0 comments  ·  Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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9. Issue with PDF fonts converting incorrectly

   I work for a law firm and the last update has messed up a BUNCH of our medical records. We download them from a medical portal. The Arial font is being converted to Symbols... I have tried downloading them again but the end result is the same. Even old records are not affected and the paralegals cannot review the medical records. I need to report this as a bug. We looked at the different versions installed as the files work on some computers but any of us that have the newest update - the fonts are not converting correctly.

   Any help GREATLY APPRECIATED! I cannot go page by page to fix the fonts when some of these records are several thousand pages.

   I cannot figure out how to roll the udpate back. There used to be a way to do that but I cannot find that option either.....

   I work for a law firm and the last update has messed up a BUNCH of our medical records. We download them from a medical portal. The Arial font is being converted to Symbols... I have tried downloading them again but the end result is the same. Even old records are not affected and the paralegals cannot review the medical records. I need to report this as a bug. We looked at the different versions installed as the files work on some computers but any of us that have the newest update - the fonts are not converting correctly.

   … more

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10. When attempting edit PDF's, annoying messaging of "optimization" creates Jumbles. Should be a choice. IT messes up all other text

    Our team edit's pdfs for QAQC and whenever we save it jumbles and distorts the document. Really quick messages come up that we can't stop "optimization/fixing to web " etc.ANNOYING

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11. Acrobat DC Fill & Sign fails on every document

    No sure if it was the lasted update (2022.003.20314) that killed it, but it had to be recent because I use it all the time. When I try using Fill & Send to add text, it fails every time with an unknown error. I happens on every document from any source, even after I try to reprint them with Acrobat as the printer or optimize the PDF. I can still sign them, but I cannot add text.

    Not sure if it is related, but the Arial font also seems to have been messed up around the same time. If I try to add text under Edit PDF, I can no longer use the Arial font. It appears on the list, but when I click on it, it changes to "Arial Narrow." Fonts on documents look strange, so I am guessing that it is switching to Arial Narrow to display existing PDFs as well.

    This is so frustrating.

    No sure if it was the lasted update (2022.003.20314) that killed it, but it had to be recent because I use it all the time. When I try using Fill & Send to add text, it fails every time with an unknown error. I happens on every document from any source, even after I try to reprint them with Acrobat as the printer or optimize the PDF. I can still sign them, but I cannot add text.

    Not sure if it is related, but the Arial font also seems to have been messed up around the same time. If… more

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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12. Usability of Accessibility Features and Tags

    The accessibility features, specifically regarding tagging documents, are unusable. My experience with Adobe is fairly limited and I have spent hours researching the process and attempting to add accessibility tags to documents with extremely limited success. I am often left feeling incredibly frustrated with a partially accessible document.

    The auto-tag feature is incredibly hit-or-miss. I can retag a document four or five times, each time receiving different results. Sometimes my entire document is tagged as an image, sometimes every single line is tagged as a paragraph, sometimes paragraphs are tagged tables when they are simply two columns of adequately spaced text. It's very frustrating because I've spent a lot of time going through documents and changing fonts and spacings and such to make them Adobe-friendly.

    When I finally get the document to a point where I only have to make a few edits, I open the Reading Order window and access the Show Order Panel. Both panels have been very glitchy. Sometimes they will freeze as soon as I open them, other times as soon as I make my first edit, and other times when I'm halfway through or even at the end of my edits. The tools for manually tagging have a mind of their own. They rarely work perfectly and usually make a bigger mess of my document. When I try to change the tag, from text to a figure for example, the tool will randomly select the entire document, do nothing at all, or merge with other tags around when I need the tags separate. After trying to delete tags/selected item structures (sometimes they don't even delete after I've selected the option off the menu), I am often left frustrated because parts of my document still are not adequately tagged.

    I have repeatedly encountered problems trying to select figures, particularly donut charts and QR codes, to tag in the document. When I manually attempt to select and tag them, the tool will select the entire document or fail to even recognize that there is something there. And when I go to add alternate text to figures, sometimes it doesn't even appear as an option on the menu when I right click over the tag number (without selecting it first). On my most recent document, I added alternate text, changed something on the document, and the alternate text was reattributed to another figure.

    Every time I finally get my document to a point where I think I'm done (and I've learned to save after literally every change because I cannot figure how to undo my most recent change and I expect the application to freeze at any moment), something inevitably goes wrong.

    Take today for example: I exported a PDF from another platform (I've learned from past mistakes and used compatible fonts and everything) and uploaded it to Acrobat. This is a one-page flyer with a large heading, some subheadings, a few paragraphs, a few lines of font, and some graphics--three donut charts and a QR code. After auto-tagging, manually tagging, re-auto-tagging and manually tagging the document for 15-20 minutes (because the add tag feature would not recognize various pieces of text and several of my charts), I decided to save and be done with the document, even though one donut cart was not tagged, the QR code was tagged inadequately, and several separate lines of text were grouped into a single block despite trying for nearly 5 minutes to tag them separately. I pressed save and suddenly, many of the tags in the document were magically duplicated and the original tags were reordered. Hoping the document had saved before the additional tags were recognized, I closed out of the program without saving. However, when I opened Acrobat again, the extra tags were still there. So I tried to manually delete them. But the tags will not delete no matter how many times I right click and press "delete selected structure". Take a look at the screen shot. Tags 1 and 13 are duplicated. Also, if you look at the tags in the Order panel, they're nonsensical (part of auto-tag). I'm not an expert in this process, so I'm unsure how this will impact screen readers when someone attempts to use the accessible features of this document. Will it read out tag 2 as "mental mental mental mental mental mental" instead of "Mental health statistics?" (which, unrelated but important: I do not know how to test the tagging/screen reading features of the document despite extensive research.)

    I'm frustrated. I have seven more documents to tag today and I'm ready to throw my computer across the room. I made this account specifically to share this feedback on this forum because after months of trying and reporting every time Adobe crashes when I try to tag a document (which was very frequent the first few times I used Acrobat, but hasn't happened recently), it's clear nothing has changed.

    This is a key feature for producing documents. Adding accessibility features to a one paged document with minimal text and graphics should take, at the very most, five minutes. In the past, I have spent over an hour on a single document and have not been fully satisfied with my results. The forums and informational guides from Adobe are not very helpful. I have the newest version of Adobe that my company allows and have updated before my most recent attempt to tag a document. Something needs to change.

    The accessibility features, specifically regarding tagging documents, are unusable. My experience with Adobe is fairly limited and I have spent hours researching the process and attempting to add accessibility tags to documents with extremely limited success. I am often left feeling incredibly frustrated with a partially accessible document.

    The auto-tag feature is incredibly hit-or-miss. I can retag a document four or five times, each time receiving different results. Sometimes my entire document is tagged as an image, sometimes every single line is tagged as a paragraph, sometimes paragraphs are tagged tables when they are simply two columns of adequately spaced… more

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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13. Why do I get "Do not print this page"

    Why do I get "Do not print this page" Get rid of this idiotic message and print what I want to print!!

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    0 comments  ·  Printing  ·  Edit…  ·  Delete…  ·  Admin →
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14. U3D is the WORST 3d file format ever created, anywhere, in the universe - We Need Better Options

    Subject says everything that needs to be said.

    U3D is a finicky pile of junk. The big three (3d Studio Max, Maya, and Cinema 4d) do not support this idiotic format and will not directly export a U3D file.

    Converting from one of the many useful file formats to U3D is an exercise in frustration that your Acrobat Pro users shouldn't be exposed to.

    Please put this file format back into the hole it crawled out of and provide support for a real 3d format.

    I would personally suggest either FBX or even better, GLTF / GLB. Every single major 3d program exports in these formats and it allows the model to be exported with its textures.

    I am sick and tired of spending hours trying to get a perfect, beautiful model exported into U3D only to end up with a low-res model that may or may not have its textures while simultaneously being forced to try to explain to the client who wanted the model embedded in a PDF why it doesn't look like it did on the screen.

    U3D hasn't been updated in SEVENTEEN YEARS.

    Please. Please abandon this junk.

    Thank you.

    Subject says everything that needs to be said.

    U3D is a finicky pile of junk. The big three (3d Studio Max, Maya, and Cinema 4d) do not support this idiotic format and will not directly export a U3D file.

    Converting from one of the many useful file formats to U3D is an exercise in frustration that your Acrobat Pro users shouldn't be exposed to.

    Please put this file format back into the hole it crawled out of and provide support for a real 3d format.

    I would personally suggest either FBX or even better, GLTF / GLB. Every single… more

    2 votes

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15. Your stupid widnow for ADOBE SCAN APP is blocking my abiliity to scan on my PC and it your stupid ad has no cancel function. IDIOTS

    DUMB POP IS BLOCKING MY ABILITY TO SCAN!

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16. Mouse is directly over X or O symbol for comment but comment is not opening up

    This should be rocket science people. TEST YOUR ****. Comments are not opening up WHEN I AM DIRECTLY ABOVE THE MARKER FOR COMMENT.

    Figure it out idiots. There should be NO exception to this. To the left of the marker is some highlighted text and I guess and image or control for selecting a multiple choice question. If mouse comes from the left the comment does not pop up. THAT SHOULD BE IRRELEVANT. Stupid. TEST YOUR **** IDIOTS!

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    Declined  ·  1 comment  ·  Commenting  ·  Delete…  ·  Admin →

17. I only want to "star" a document once in its lifetime. Right now, I have the experience that I need to "star" the same document every time I

    I only want to "star" a document once in its lifetime. Right now, I have the experience that I need to "star" the same document every time I update the document. If that's true, its idiotic, stupid Adobe engineering.

    • 

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    1 comment  ·  Creating PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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18. Let users install Adobe Reader and Acrobat on the same computer!!!

    Adobe development personnel just don't use very often the program they create. These new moronic millennial programers have no idea what real world use people are engaged in using the applications they work on. A case in point is the continual prevention for users to install Reader and Acrobat on the same computer. Assume for a moment one is a forms developer who creates hundreds of forms as an employee of a large corporation or a designer serving many clients. EVERY SINGLE BLOODY FORM one creates in Acrobat MUST be tested in Adobe Reader BEFORE deploying the form. So what have you morons at Adobe forced us to do? We just recommend to forms designers that they use either FoxIt or Nitro PDF. Hence, you're forcing us to promote and market your competitor's products because you just don't understand the needs of your users.

    Adobe development personnel just don't use very often the program they create. These new moronic millennial programers have no idea what real world use people are engaged in using the applications they work on. A case in point is the continual prevention for users to install Reader and Acrobat on the same computer. Assume for a moment one is a forms developer who creates hundreds of forms as an employee of a large corporation or a designer serving many clients. EVERY SINGLE BLOODY FORM one creates in Acrobat MUST be tested in Adobe Reader BEFORE deploying the form. So… more

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19. Soft and hard hyphens in German text

    German, as we know, is a language with some very long words. Therefore it is very common that words will be automatically split across lines, using what we used to call a "soft" hyphen. When exporting a PDF in German to a Word document, this "soft" hyphen is not distinguished from a "hard" hyphen (i.e. one which is produced by a key-stroke (as in the hyphen used just then).
    I was asked yesterday to "Compare" a revised document in German (submitted as a pdf) with a former version in Word, and submit an estimate for updating the English translation. The straight conversion using Adobe Acrobat produced an almost continuous red line when "Compared". Because every "soft" hyphen had been transformed into a "hard" hyphen plus space and hence a change was flagged.
    I started a "Replace" running, and accepted/rejected for each hyphen and after half an hour realised that my estimating the job was likely to take as long as doing it. Frustrated, I gave up and had some dinner. Got up very early this morning (Tuesday) with this realisation:
    Most "-[space]" in German texts were originally soft hyphens.
    The main exceptions to this are "-[space]und", "-[space]oder" and "-[space]bzw."
    Once I had this in mind, I searched and replaced each of these exceptions with an unlikely key, deleted all "-[space] and then replaced the unlikely key with the original. It was almost 100% successful.
    I don't, of course, know how Acrobat works (I'm 65 and my entire experience with data processing has been tentative) - but I think it's an algorithm based on the appearance of the text and then a best match (rather than dealing with the ideas of "soft" or "hard" hyphens). But it seriously messes up the result.
    So, I offer my ideas for your further research. I think it will hugely improve the conversion of German in particular.
    If it works, you can thank me in the nicest way you can think of :).
    Denise

    German, as we know, is a language with some very long words. Therefore it is very common that words will be automatically split across lines, using what we used to call a "soft" hyphen. When exporting a PDF in German to a Word document, this "soft" hyphen is not distinguished from a "hard" hyphen (i.e. one which is produced by a key-stroke (as in the hyphen used just then).
    I was asked yesterday to "Compare" a revised document in German (submitted as a pdf) with a former version in Word, and submit an estimate for updating the English translation. The… more

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    1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  Girija Agarwala responded

    Need Info

20. Reopening last session tabs/files is dramatically slow.

    Reopening last session tabs/files is disaster. It takes so long when each tab is loading one by one. The tabs should only display and load only when you click them, like in any internet browser.
    The worst thing is when you want to open new file. You have to wait until all the previous ones from the last session are loaded!

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