1474 results found

1. Email without tracking

   This was closed, but not actually resolved. Nice Try Adobe! I would like to send a PDF without tracking, received via cloud, etc. Either it can be fixed or not. Putting Resolved on it without the features and benefits of the past is not a fix.

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   1 comment  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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   Need Info  ·  Sahil Singla responded

   Hi,

   Are you still facing the issue after the fix mentioned in https://helpx.adobe.com/acrobat/kb/send-email-attachment.html ?

   Is Yes, please let me know exact steps to reproduce the issue you are facing.

   If No, please mark this thread ‘Resolved’.

   Thanks & Regards,
   Sahil

2. PDF created with Adobe Pro and password protected won't open with browser. Gives 'incorrect password' message. Password works fine on mac

   I have a pdf document, password protected, works fine. Password is fine, document opens on my desktop mac or any operating system. However, when I upload the document to our website: japanstudy.earlham.edu (Enrollment Procedures - 2018-19 Handbook), I receive this error message. Attached is the screenshot of the error. I cannot fix this, no matter if I change the password or try a variety of settings.

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   Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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3. Can not find the option to Collate. Adobe default to backward printing from the start, requiring me to select "reverse" printing...why?

   Printing options on adobe waste office time because they are not intuitive and easily fount on the printer dialogue box. The first time I printed a 25 page document it printed backwards. I had to manually reverse the order of the document...why?? Also the text size on the dialogue box is too small. The default print options should be what most offices require..right out of the box. Why should there be a printer learning curve to print with adobe? The printer usage is antiquated and needs redesigned. I am a realtor and handle large contract documents 25-70 pages. I find I need to spend precious time focussing on how my document is going to end up in the print basket...backwards? non-collated, 25 page #1 then 25 page #2 etc. So frustrating and time wasting. Adobe needs to be as easy to work as MS Outlook. Most of us are not working for publishers or newspapers or catalog editors.

   Printing options on adobe waste office time because they are not intuitive and easily fount on the printer dialogue box. The first time I printed a 25 page document it printed backwards. I had to manually reverse the order of the document...why?? Also the text size on the dialogue box is too small. The default print options should be what most offices require..right out of the box. Why should there be a printer learning curve to print with adobe? The printer usage is antiquated and needs redesigned. I am a realtor and handle large contract documents 25-70 pages. I find… more

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   0 comments  ·  Printing  ·  Edit…  ·  Delete…  ·  Admin →
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4. DMARC Alignment

   Send & Track emails do not have aligned RFC5321.MailFrom and RFC5322.From fields, thus fail DMARC checking as per acrobat.com policy of "p=reject", which instructs receiving MTAs to reject or bounce misaligned messages.

   Proof attached.

   Please either:
   A) allow users to change the RFC5322.From field in the product UI
   B) or, create a separate subdomain for Send & Track messages with DMARC policy of "p=none"

   This will ensure better deliverability.

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5. Whenever I try to open a PDF I get this message, "Your application install seems to be damaged, Please reinstall the application." MAC 10.13

   Every time I try to open a PDF I get this message, "Your application install seems to be damaged, Please reinstall the application."

   MAC OS 10.13.6
   Acrobat 18.011.20058

   This began with an OS system update a couple months ago. No PDFs will open in Acrobat, only in Preview.

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6. Unable to change Adobe Acrobat Pro DC Create Comment Summary Printing Paper Size option from Letter to A4 as a set default

   Unable to change Adobe Acrobat Pro DC Create Comment Summary Printing Paper Size option from Letter to A4 as a set default. It would be beneficial if this could be changed especially when printing multiple create comment summaries.

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7. Change default email application from Outlook to Win10 mailapp

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8. Open multiple files in separate windows, not as tabs in single window.

   New Acrobat UI no longer has the option to open to open multiple files in separate windows and defaults to multiple files as tabs in one window. I found the option of great use with older versions. Please bring back this option.

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   37 votes

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   13 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Connect Adobe Scan/Online to Dropbox (save scans to DB)

   I use Adobe Scan (Pro) for iOS for scanning hundreds of archival documents for research. The scans are saved to Adobe Document Cloud by default, no other storage loation is possible. However, I need offline access to the files from several devices, whereby Adobe Online is an unacceptable option (as the name suggests). Instead, I would want to save all scans to my Dropbox automatically, which is a built-in feature in many other scanning apps (e.g., Abbyy FineScanner). Adobe, on the other hand, makes transferring scans to Dropbox infuriatingly cumbersome.

   Currently, there is no other way than a) to share each individual file from the app, or b) to download files in bulk on my desktop from Adobe Document Cloud as a zip folder, save it to my Dropbox folder and then unzip the folder to get access to the actual files – even though all of this takes place on one single computer.

   Needless to say, the chances of human error are remarkable, especially compared to the option of having all scans stored in the desired location automatically. It is also impossible to stay on track whether a specific file in Dropbox is the latest version (i.e., whether there's an edited version in Adobe DC).

   I would prefer if the scans were uploaded to Dropbox as copies of the ones in Adobe Online, and edited files were uploaded separately (i.e., Scan.pdf, Scan-1.pdf etc. in Dropbox; Scan.pdf in Adobe Scan/Online). This way, I would have both the latest file as well as a version management system. However, syncing the AO Scans folder as it is to Dropbox would also be acceptable.

   If Adobe for some reason finds this impossible to implement, could you AT LEAST enable moving files to Dropbox by drag & drop in Adobe Online instead of the bothersome zipping back and forth?

   I use Adobe Scan (Pro) for iOS for scanning hundreds of archival documents for research. The scans are saved to Adobe Document Cloud by default, no other storage loation is possible. However, I need offline access to the files from several devices, whereby Adobe Online is an unacceptable option (as the name suggests). Instead, I would want to save all scans to my Dropbox automatically, which is a built-in feature in many other scanning apps (e.g., Abbyy FineScanner). Adobe, on the other hand, makes transferring scans to Dropbox infuriatingly cumbersome.

   Currently, there is no other way than a) to… more

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   0 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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10. New Acrobat: Wish List for a Better Interface

    What users need in the new interface...

    Fellow users, please add or vote up the features that are most critical for you.
    (Interface-related only, not new features or utilities.)

    ONE:
    A totally customizable set of toolbars — left, right, top, and bottom of the application window, and also on a side monitor.

    — User determines which toolbars are visible.

    — User can dock or float them anywhere, including on a second monitor that's outside the application window.

    — User chooses which tools are in each toolbar.

    — User chooses whether each tool/utility is represented as an icon only, icon + text label, or text label only.

    — Let the user develop a custom toolbar with the individual tools they use most often, and let them dock or float it anywhere on their computer screen. The majority of professional users use 5-10 tools regularly and not an entire tool panel.

    — Allow all panels / toolbars to be resized to fit the user's screen and needs.

    — User can save this setup as a custom workspace that can be reset, changed, and re-selected whenever the user needs to do so. (See Adobe InDesign as a model for this very helpful feature. See https://helpx.adobe.com/indesign/using/customizing-workspace.html and https://helpx.adobe.com/indesign/using/workspace-basics.html#Workspaceoverview)

    — And make it easy for users to create their own custom workspace. K I S S.

    Note: Adobe, when YOU determine which tools are in each panel, you prevent users from having ALL the tools they need for their tasks, and also make it more difficult to get to the specific tools they need.

    Example that fails in the new interface: having only the Comments panel or Page Thumbnails panel open at a time on the right side prevents people from efficiently editing PDFs. The problem isn't really that you moved left-side panels to the right and vice versa — it's that some pairs of tool panels can't be open simultaneously.

    TWO:
    Make the program fully accessible to all users...
    — Whether they have a disability or not.
    — Whether they use an assistive technology or not.
    — Whether they're on a full-screen monitor or small mobile screen.
    — Whether they have a touch screen or not.

    — Allow the user to control the color and contrast of the interface: dark mode, light mode, medium, black/white icons, and hi-contrast (for those with low vision or reading disabilities). Many of the colors you've chosen are not fully visible to those with various forms of color blindness and low-vision.

    Note: Thank you for darkening them in recent updates. That helped.

    — Allow the user to set the size of icons, labels, dialogue boxes, menu titles, and adjustment points.

    — Let users set the text size of comments in the Comments panel. People on high-resolution monitors (used by most professionals) and those with vision and reading disorders can't read the comments easily enough. Let comment text scale up and down as the user needs.

    — Hamburger menus (3 horizontal bars in the upper left) are NOT fully accessible to those with vision and mobility disabilities. Give users a choice of whether to have them in the interface or use traditional drop-down menus with text labels. Hamburger menus are best on mobile small screens; but they are cumbersome and clumsy on full-size monitors which are used by professionals in their daily jobs.

    — Redesign some of the tool icons, especially those that are confusing (see attached screen capture). Consider removing some of the icons: there are too many to sort through quickly, too many that are esoteric with undecipherable icons. Text labels can be faster to recognize and translate across all cultures.

    — Make every menu and toolbar accessible via the keyboard.

    — Bring back keyboard shortcuts for zoom in/out and paging. And let the user arrange where their icons are located on the screen.

    THREE:
    Fewer pop-ups.
    Please!

    — Once the user has viewed a pop-up, let them permanently close it.

    — And stop re-popping the pop-ups after each upgrade.

    FOUR:
    Clean up, minimize, and redesign the user preferences section.

    It's overwhelming. Confusing. Poorly designed.

    FIVE:
    The default interface should be the "classic" version, not the "new experience" — at least until you rework it sufficiently and the user makes the choice to move to the new version.

    — When installing a program update, warn the user that there's a new interface and let them choose whether to use the new one or keep the classic.

    — When installing an update, retain the user's custom workspaces, tool panels, and preferences.

    — And keep the option to Disable New Acrobat.

    Thank you for listening to us customers!

    And tap into the experts on the Acrobat prerelease/beta team. Most of us have worked with Adobe for decades and have helped develop the program since its its inception. Many of us teach Acrobat across many industries and know what customers easily grasp or stumble over. Some of us are professional UX/UI designers. And we know what customers need this powerful tool to do for them.

    What users need in the new interface...

    Fellow users, please add or vote up the features that are most critical for you.
    (Interface-related only, not new features or utilities.)

    ONE:
    A totally customizable set of toolbars — left, right, top, and bottom of the application window, and also on a side monitor.

    — User determines which toolbars are visible.

    — User can dock or float them anywhere, including on a second monitor that's outside the application window.

    — User chooses which tools are in each toolbar.

    — User chooses whether each tool/utility is represented as an icon only, icon +… more

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    Implemented  ·  28 comments  ·  User Interface  ·  Delete…  ·  Admin →

11. Bug with Adobe Send & Track and Adobe Document Cloud for Microsoft Outlook – Acrobat

    Issue when sender has Outlook 2016 Adobe add-in, send an digitally sign email with an attachment. It works fine when receiver has a Windows OS Outlook 2016, but receiver has Mac OS with Outlook 2016 the attached document comes up as "winmail.dat" does not manner what type of document you attach e.g. .docx, .xlsx, .pptx, .pdf

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12. Print to PDF Error .log file

    When printing to Adobe PDF the Microsoft program font's do not match with Adobe and I get a .log file instead of a PDF. The software cannot read the .log file and we cannot view the document. This started when Microsoft made the new default font Aptos. and Adobe doesn't have this font or doesn't recognize it.

    In order to print to Adobe PDF on Microsoft products, Outlook, Word, Excel, etc. we have to change the print properties to UNCHECK "rely on system fonts only, do not use document fonts" which is a hack I found online from someone's blog.

    Please resolve the issue and provide information about updates. This issue is really annoying.

    Please add the Aptos font to your system ASAP.

    When printing to Adobe PDF the Microsoft program font's do not match with Adobe and I get a .log file instead of a PDF. The software cannot read the .log file and we cannot view the document. This started when Microsoft made the new default font Aptos. and Adobe doesn't have this font or doesn't recognize it.

    In order to print to Adobe PDF on Microsoft products, Outlook, Word, Excel, etc. we have to change the print properties to UNCHECK "rely on system fonts only, do not use document fonts" which is a hack I found online from someone's blog.

    … more

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    2 comments  ·  Printing  ·  Delete…  ·  Admin →
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13. One click attachment of PDF to my default email (Apple Mail) PLEASE, PLEASE, PLEASE

    In the past and in most other Mac programmes we had one click to add a PDF to an email now it is three clicks. Many have raised this issue in the last 12 months. And there is a supposed patch via the PList but it does not work for me on the Mac have tried several times over the months.

    https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    This article did not fix it for me.

    2 votes

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    0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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14. shared review deadline and tracker functions

    I would like to be able to have a default setting for the review date. I want to have no deadline for 95% of all my cases. But every single time I need to manually set it to no deadline.

    Also I have noticed that I get error message when trying to open the adobe tracker icon if acrobat is not on. So I need to click ok on both before I can open the tracker inside acrobat. But if Acrobat is up an running it works.
    I have reinstalled Acrobat but the error comes back after a while.

    I would like to be able to have a default setting for the review date. I want to have no deadline for 95% of all my cases. But every single time I need to manually set it to no deadline.

    Also I have noticed that I get error message when trying to open the adobe tracker icon if acrobat is not on. So I need to click ok on both before I can open the tracker inside acrobat. But if Acrobat is up an running it works.
    I have reinstalled Acrobat but the error comes back after a… more

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    1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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15. Expansion of the "How this workflow works" section when using workflows

    When opening a workflow the first section you see is the "How this workflow works" section; however this is collapsed by default. Given that the sole purpose of this information is to instruct the user on how they should use the workflow it would be more appropriate for this to be expanded as default and to be more prominent on the page with the ability to collapse if they wish. As it stands at the moment it is very easy to miss.

    3 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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16. Named User Licensing - Actual Usage

    As Adobe System Admin for my large enterprise, I very much need the ability to run a report on demand from the Admin Console that'll identify which users are utilizing which Adobe licenses to include their last usage date. This should be quite possible given Named User licenses (Federated ID) must check in to Adobe constantly and so Adobe already tracks user interaction with licensed apps. This would very much benefit my enterprise as I will remove users who are not utilizing the products after a period of time. Reference Case ID E-000007273.

    60 votes

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    Planned  ·  19 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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17. When filtering for Status of None, changing the status of a comment should remove it from the visible comments.

    It would be nice if comments you've dealt with would drop of the "None" filtered list. It keeps you from revisiting comments and it helps you track what still needs to be done.

    Right now the only workaround is to reset the filter to "All" and then refilter for "None". Do-able, but a real PITA.

    5 votes

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    5 comments  ·  Commenting  ·  Delete…  ·  Admin →
    Declined  ·  Ammar responded

    This feature is not required as on changing the status, the comment will suddenly disappear which will become troublesome to use.

18. Why when you make a shape or a comment does it default to making that same shape over and over again, instead of going back to "select" mode

    If I make a box, or a line, or a text comment on a PDF, the next thing I'm likely to want to do is to adjust the shape of or position of the box or line or other thing I've drawn--not make another box! Who makes a box then when they click they make another box, then another, and have to waste time deleting 3 boxes when all they want to do is format the first one they drew. PLEASE have the cursor default back to "select" mode after the user draws something, rather than continuing to keep creating the same shape.

    If I make a box, or a line, or a text comment on a PDF, the next thing I'm likely to want to do is to adjust the shape of or position of the box or line or other thing I've drawn--not make another box! Who makes a box then when they click they make another box, then another, and have to waste time deleting 3 boxes when all they want to do is format the first one they drew. PLEASE have the cursor default back to "select" mode after the user draws something, rather than continuing to keep creating… more

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19. Group Layers and manipulate more than one laer at a time.

    Currently layers list as one group when created with AutoCad. Microstation will create a layer hierarchy with referenced files.

    The ability to group layers from within Acrobat would be very useful, a drag and drop facility like the method for bookmarks would make this an infinitely more useful file.

    Also, the ability to manipulate more than one layer at a time. Currently setting a default state needs to be applied individually. To be able to apply states across multiple layers, ie on and off or default state would be an enormous time saver.

    3 votes

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Declined  ·  digvijay singh bisht responded

    Thank you for the suggestion. We have notified our engineering for the same. We shall get in touch with you incase we need more information.

    Thank you for the patience

20. Acrobat Reader replaces Acrobat DC as defaulf PDF viewer while it should not

    I have Acrobat DC installed as a part of Creative Cloud because I need it to do my work as a graphic designer. In meanwhile my IT dept pushes Reader to all the stations. I can have both installed, but why the Reader so aggressively and violating all the settings sets itself as a default PDF viewer while I want to work in DC all the time? If I set Acrobat DC as a default PDF viewer it should stay as a default viewer!

    2 votes

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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