1454 results found

1. an unexpeded error occured PDF maker was unable to make PDF

   Cant convert any file to PDF with this Adobe DC software. Have tired to uninstall and re-install with no success.

   Message: unexpected error occurred. PDFMaker was unable to produce the Adobe PDF.

   Once the trial period is over, deleting app from PC.

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

2. Crop Pages preference Even, Odd, All shouldn't be sticky between unrelated documents

   When one crops a document, the "Apply to:" dialog preference selects between "Even and Odd Pages", "Odd Pages Only", and "Even Pages Only". This preference is sticky, based on the last document that was cropped. In practice, documents are uncorrelated.

   To minimize user errors, Acrobat should default to a single choice users expect, "Even and Odd Pages". Or inspect the document, or at least notice whether one is on an even or odd page.

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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3. "Enable scrolling" setting does not persist

   When "Enable scrolling" is off, as it is by default, mouse scroll can scroll 10 pages or more in an instant, if the vertical page size is a little larger than the screen. It is unusable for me, so I need to change the setting every time I open a document, since the setting does not persist.

   Why not make it so the setting will persist, so I don't need to change it every time I open a document?

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Date

   After the new layout in Adobe Sign, the date format required has become too strict, only accepting dates in the format "14-Jun-2024." This can confuse new (and existing) users since there's no guidance on the expected format—just an error message indicating the format is wrong without further details. I'm experiencing this issue on Adobe Sign through a web browser.

   I use Adobe Sign with clients, so it is a recurring issue that I need to explain often.

   I suggest adding clear instructions or allowing more flexible formats. For example, if 14.06.2024 is used, then it will either be used or reformatted to 14-Jun-2024.

   Thanks.

   After the new layout in Adobe Sign, the date format required has become too strict, only accepting dates in the format "14-Jun-2024." This can confuse new (and existing) users since there's no guidance on the expected format—just an error message indicating the format is wrong without further details. I'm experiencing this issue on Adobe Sign through a web browser.

   I use Adobe Sign with clients, so it is a recurring issue that I need to explain often.

   I suggest adding clear instructions or allowing more flexible formats. For example, if 14.06.2024 is used, then it will either be used or… more

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   1 comment  ·  Adobe Sign  ·  Delete…  ·  Admin →
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5. Consistently, when i attempt to print a PDF off of a website, i receive an error message that my license is not valid. it is valid

   Make a paying customers product work consistently. Not much to ask!!!

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   1 comment  ·  Printing  ·  Delete…  ·  Admin →
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6. Can we have a modern multithreaded and async application, PLEASE!

   SO, I know that Acrobat is built on 25+year old code, but it's time to look at the biggest issue I have - that Acrobat is hopeless for batch operations because they are a clunky hack on top of an application that was never designed to work that way.

   Now I'm doing OCR on 36 files. It's running in the background, but I have plenty of CPU time free. Can I get on with editing some other PDF while this is running? NO, because Acrobat is busy. I have to use a different computer. If you have acrobat Pro as your default PDF viewer you can't even open any PDFs on your system while a batch is running!

   What we want is a system where batch tasks are purely async, running in the background so you can continue to use the application for other tasks while your batch processes are running. It's not like this is 1995 any more, give us a modern, multithreaded application please.

   SO, I know that Acrobat is built on 25+year old code, but it's time to look at the biggest issue I have - that Acrobat is hopeless for batch operations because they are a clunky hack on top of an application that was never designed to work that way.

   Now I'm doing OCR on 36 files. It's running in the background, but I have plenty of CPU time free. Can I get on with editing some other PDF while this is running? NO, because Acrobat is busy. I have to use a different computer. If you have acrobat Pro as… more

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7. Warning when closing multiple tabs in Adobe Acrobat Pro DC

   Adobe Acrobat Pro DC should give a warning message that multiple tabs are being closed. This helps just in case the user has inadvertently entered a keyboard command (like Command-Q in macOS) instead of pressing Command-tab to switch to another open application.

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we Haven’t Heard back from you for so long, We are closing this issue.

   Please feel free to reach out to us for any other concerns if you have,

   Thanks
   Ayush Jain

8. Edit font in fillable fields on forms

   Currently, if I send a fillable form to someone, they can't change the font they enter into the fillable fields. It would be great if they could change the font to suit them rather than have to keep the font that I've assigned. OR if I could assign a font and have it appear on the PDF at their end rather than converting to a default font if they don't have that particular font on their computer.

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   2 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Need Info  ·  Bhavna Negi responded

   Please select “Allow Rich Text Formatting” for the text field in the “Options” tab of the Properties dialog box.

   Formatting options are available on “Right Click”
   And font can be changed using the “text toolbar”, using the shortcut key CTRL+E or CMD+E.

   I hope this help

9. Right-click > Mark as Checked

   In Acrobat 9, it was very easy to mark a comment as checked. You simply right-clicked on it and chose "Mark with Checkmark." Alternatively, there were also two different places in the Handy Commenting Toolbar to mark the comment as checked.

   Sadly, in Acrobat X and going forward, the right-click > Mark as Checked feature was removed, as was the handy Commenting toolbar. So now the only way to mark something as checked is in the giant comment list (which is now by default vertical, as opposed to horizontal.

   Instead, Acrobat has moved the only option for commenting over to the comments pane. So in order to mark a comment as checked, you always have to have the comments pane open. But if you need to use other tools in Acrobat during the course if commenting, you'll have to keep switching back and forth to get to the Comments PAIN.

   To make matters worse, the checkbox is only visible if you have the comment selected. So if I need to check off a bunch of comments at once, I have to select a comment, then check it off, then select the next comment, then check it off.

   But the contrast is so low between the selected comment and the unselected comments that it's often hard to find the right one in the comments pane. Plus, the colors in the comments pane have absolutely nothing to do with the colors of the comments themselves. In Acrobat DC, each AUTHOR gets a different color in the comments pane. The comments pane totally disregards the color of the comment itself.

   Please Add "Mark as Checked" back to the right click contextual menu.

   In Acrobat 9, it was very easy to mark a comment as checked. You simply right-clicked on it and chose "Mark with Checkmark." Alternatively, there were also two different places in the Handy Commenting Toolbar to mark the comment as checked.

   Sadly, in Acrobat X and going forward, the right-click > Mark as Checked feature was removed, as was the handy Commenting toolbar. So now the only way to mark something as checked is in the giant comment list (which is now by default vertical, as opposed to horizontal.

   Instead, Acrobat has moved the only option for commenting over to… more

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   Resolved  ·  4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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10. Roboto Condensed font vectorization bug in Acrobat Pro DC

    Some characters in the Roboto Condensed font disappear when fonts are vectorized (outlines) in Acrobat Pro DC via the “Preflight” menu. However, no error message was displayed during vectorization.
    See attached the screen shots :
    1- the seattings
    2- the Preflight menu
    3- the results

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11. Printing pages dialogue improvements needed

    When trying to print "page 1," something in this document coding was awry. It would print the very first page, but not the second one which was labeled p 1. The printing function seemed to go by the pages marked on the page. If I put page 2, it selects what is essential page 3, but labeled page 2. I had to use "current page" to get the 2nd page labeled p. 1 to print if I wasn't printing the whole document.

    Also, when printing and telling it "odd pages" or "even pages", due to the previous, I thought it kept track of the pages as marked, but if I gave it a page range, it used the range to determine odd or even.

    Since I have an awkward printer which doesn't do double-sided, this error caused a lot of missteps trying to print a booklet on two sides.

    When trying to print "page 1," something in this document coding was awry. It would print the very first page, but not the second one which was labeled p 1. The printing function seemed to go by the pages marked on the page. If I put page 2, it selects what is essential page 3, but labeled page 2. I had to use "current page" to get the 2nd page labeled p. 1 to print if I wasn't printing the whole document.

    Also, when printing and telling it "odd pages" or "even pages", due to the previous, I thought it… more

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12. Change how Acrobat updates

    Acrobat on Mac currently doesn't update through the CC app like all other Adobe apps do. I'm attaching a screenshot of a pop up message I've seen a couple of times over the years where I've gone to restart my Mac to be informed that without my knowledge, Acrobat was installing in the background and I couldn't restart. When pressed for a deadline this was especially unappreciated but further, I do like to have control of when and what gets updated.

    I’ve taken the steps of turning off the auto update within the Acrobat settings, however, the application is a complete scourge at nearly daily popping up message that it is “unable to check for updates” yeah…no kidding. You give me NO option to dismiss these for good.

    So, let’s figure it out. Either give me control IF and WHEN Acrobat gets updated via the CC app like all other apps, or the option to permanently dismiss this message. I’m about at the point of uninstalling Acrobat and moving to another application all together to view PDFs.

    Acrobat on Mac currently doesn't update through the CC app like all other Adobe apps do. I'm attaching a screenshot of a pop up message I've seen a couple of times over the years where I've gone to restart my Mac to be informed that without my knowledge, Acrobat was installing in the background and I couldn't restart. When pressed for a deadline this was especially unappreciated but further, I do like to have control of when and what gets updated.

    I’ve taken the steps of turning off the auto update within the Acrobat settings, however, the application is a… more

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    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
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13. Word save as pdf results in an error, the path of the document is too long

    I frequently get the attached error message when selecting Save As PDF in Microsoft Word. It says that the path of the document is too long and to please save to a path with fewer than 255 characters. I believe there is an ancient limit in older versions of Windows that has been eliminated, but this bug still exists in Acrobat.

    I am running the latest version of Acrobat under Windows 10 with the latest version of Word from Microsoft 365.

    The workaround is to simply print the file to the Adobe PDF printer, but it would be nice to be able to Save As and have it work as expected.

    Thanks for looking into this.

    I frequently get the attached error message when selecting Save As PDF in Microsoft Word. It says that the path of the document is too long and to please save to a path with fewer than 255 characters. I believe there is an ancient limit in older versions of Windows that has been eliminated, but this bug still exists in Acrobat.

    I am running the latest version of Acrobat under Windows 10 with the latest version of Word from Microsoft 365.

    The workaround is to simply print the file to the Adobe PDF printer, but it would be nice to… more

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    2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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14. have to manually enter page number for export to eps

    When exporting to eps (may be other formats too) from a multi-page document, you have to manually go into settings and define the page number (in the format of a range) that you want to export. Ironically, it automatically populates the page # of # based on the page you're already on. If you don't define a page, regardless of what page you're on, it will export the 1st page. Should default to exporting the page you're on in the pdf.

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    Need Info  ·  1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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15. Effortless Employee Time Tracking for Remote and Hybrid Teams

    Managing employee work hours can be challenging, especially with remote and hybrid teams. Workstatus clock in and out apps simplify this process by allowing employees to log their time easily from any device. These apps include features like GPS tracking and geofencing to confirm employee locations, helping to reduce errors and prevent time fraud. Facial recognition adds an extra layer of security by verifying the identity of the person clocking in. Managers benefit from real-time attendance updates, making it easier to oversee workforce activity and ensure accurate payroll. By linking time tracking with productivity and project management tools, these apps enhance team accountability and operational efficiency. Overall, this solution supports businesses in maintaining precise attendance records while adapting to the demands of today’s flexible work environments.

    Managing employee work hours can be challenging, especially with remote and hybrid teams. Workstatus clock in and out apps simplify this process by allowing employees to log their time easily from any device. These apps include features like GPS tracking and geofencing to confirm employee locations, helping to reduce errors and prevent time fraud. Facial recognition adds an extra layer of security by verifying the identity of the person clocking in. Managers benefit from real-time attendance updates, making it easier to oversee workforce activity and ensure accurate payroll. By linking time tracking with productivity and project management tools,… more

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16. Really, like less than a week? And it wouldn’t even open the .pdf I needed to read. I had to go get some off-brand software to get the job d

    Really, like less than a week? And it wouldn’t even open the .pdf I needed to read. I had to go get some off-brand software to get the job done. Apparently Adobe isn’t worth the trouble it used to be, and you think I would consider buying. ****, based on this experience, I wouldn’t even recommend to my IT department for them to buy for me.

    You have a good day, and update your resumes.

    From: Adobe Systems [mailto:mail@info.adobesystems.com]
    Sent: Monday, March 27, 2017 2:53 PM
    To: sehangen@gmail.com
    Subject: Your trial is over, but you can still keep Acrobat

    The best PDF solution is waiting for you. Get Acrobat Pro DC. It's not really the end. It's just the beginning.
    Make it official, get Acrobat Pro DC now. Buy now | Read online

    Your trial has ended — but it's not too late to get this must have release.    
    Buy now 
    

    • Create, edit, and export PDFs from anywhere
    • Turn paper documents into editable PDF files
    • Fill and sign any document or form
    • Get e signatures from others*
    • Send and track documents online*

    Don’t let this amazing opportunity pass you by. Buy Adobe Acrobat Pro DC now and change the way you work with your most important documents forever.   
    
    Check out your volume licensing options
    

    See which plan best suits the specific needs of your organization. Explore plans ›

    Join the conversation    
    

    • Acrobat Pro DC subscription only.

    Adobe, the Adobe logo, and the Adobe PDF logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

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    Really, like less than a week? And it wouldn’t even open the .pdf I needed to read. I had to go get some off-brand software to get the job done. Apparently Adobe isn’t worth the trouble it used to be, and you think I would consider buying. ****, based on this experience, I wouldn’t even recommend to my IT department for them to buy for me.

    You have a good day, and update your resumes.

    From: Adobe Systems [mailto:mail@info.adobesystems.com]
    Sent: Monday, March 27, 2017 2:53 PM
    To: sehangen@gmail.com
    Subject: Your trial is over, but you can still keep… more

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    Declined  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →

17. Bug Report: Version 2019.008.20074, Win 7...Cannot generate watermark

    When I try to add a watermark, the first time select "Add" from the Watermark drop down, nothing happens. Second time, Add Watermark box comes up, but when I click OK error message appears: "Expected a dict object." Previous version worked OK when following same expect procedure.

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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18. Bug - right click error bookmark properties if different types of bookmarks are selected

    I first generated my pdf with automated bookmarks.
    I then added a few pages and gave them bookmarks manually.

    When I try to edit these different bookmarks at the same time by selecting them both and right clicking to get the properties window, the program pops up the error message "Adobe has stopped working."

    The only way to edit these different bookmarks is by not selecting the different types at the same time.

    OS: Windows 8.1 Enterprise

    Expected result: I would like the properties window to open when different bookmark types are selected.

    Observed result: The program throws an error message, forcing me to shut it down.

    I added a pdf with these bookmarks to replecate the problem.

    I first generated my pdf with automated bookmarks.
    I then added a few pages and gave them bookmarks manually.

    When I try to edit these different bookmarks at the same time by selecting them both and right clicking to get the properties window, the program pops up the error message "Adobe has stopped working."

    The only way to edit these different bookmarks is by not selecting the different types at the same time.

    OS: Windows 8.1 Enterprise

    Expected result: I would like the properties window to open when different bookmark types are selected.

    Observed result: The program throws an error … more

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    2 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
    How important is this to you?

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    Need Info  ·  AdminGaurav Sharma (Software Engineer, Adobe) responded

    Hello,

    Issue is not reproducible at our end.
    If you could please share OS and Acrobat DC version details.

    -Gaurav

19. unique id of acrobat document and tracking no. of copies of document

    assign a unique id to acrobat document and when ever a document is copied or edited a new id is generated that link it to parent document. a central data base to be established by copyright owner of article.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Declined  ·  Pratyush Dhoundiyal responded

    Thanks for bringing this issue up. We do not have any plans to work on it in immediate future,we might revisit at an appropriate time in future, and would update you regarding the same.

20. Acrobat combine files + Batch compare pdf + Clarify array object error

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

      - If the files are in different folders, it ignores the folder structure, even if 
        WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
        [See Example #1 at the end.]
    
      * >>>>> Using different tools, I've finally been able to achieve the desired result! 
          I've combined over 1,000 pages coming from DIFFERENT folders  
          and subfolders so that the final Binder is true to actual file sequence in 
         each of the original folders (including their respective subfolders). <<<<<
    

    1. "Expected an array object" error when comparing 2 pdf's
       • Indicate which page/pages has/have error
       • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

      - Worst of all, the document seems to be correct during most steps. 
         During several steps, it can be searched and put into a binder.  
         Suddenly, seemingly out of nowhere, this error occurs and all 
         subsequents tasks cannot be run!   
    
      - A compare of the document is NOT possible. See "Docu Processing"
    
      >>>>>> I found this is the Acrobat archive: 
      value at index 0 must be an indirect object
      "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
    
     >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
    

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF." "

    1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

     - As verified by tech support, it is only possible to compare one 
       pdf with another. Because of the way Acrobat works, a minor 
       change not related to the content will never match as per any 
       and all of the available compare programs. 
    
       >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                    save again as 456.pdf.    Do NOT make any changes! 
    
                    Looking at KB-size, the documents will seem identical, 
                    but they will in fact differ by 1 to 3 bytes in size. 
    
     - Basically, because the filename is stored somewhere in the
       document, the 3 pdf's will NEVER compare as "EQUAL", unless 
       they are reviewed in a tedious, manual, multi-step manner. 
    
     - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
        will "reveal" that the content is identical. 
    
      - Now consider the nightmare of trying to "cull" old backups 
        or various attempts to "combine" ....... and you can see that 
        MONTHS would be required. 
    
      - I have purchased several compare packages. They work fine 
        on many file types,  but they absolutely CANNOT handle 
        batch pdf compares!
    
     - Think of charging 
             (just  $25 for such a tool)   x
             (the millions of worldwide Acrobat Users)   x 
             (only 20% purchased)    = 
       LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
    

    1. It seems that various financial institutions etc have
       different ways of INTERNALLY storing the contents of
       a pdf. Specifically, FONTS are not FONTS. That means
       that documents when printed look 100% alike, but
       when electronically compared, the FONTS and similar
       information causes havoc.

       Adobe is the leader in pdf creation.

       There is a need to batch compare or batch redact
       without the nightmare of font-like hidden elements.

    2. Protection > Redaction could also be greatly improved
       to make life easier for the user:

       Global redact in this document:

       From "text 1234567" to "text 12...67"

       From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
       (Remove only the last letter of the longer text).

    Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

       Folder 1      1
                             7
                             x
                             y
                             z 
    
       Folder 2      1
                             9
                             a
                             b
                             c
    

    • Use Windows Explorer to search for *.pdf and sequence by folder.
    • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
    • Block copy the above and right click in that sequece to "combine"
    • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
    • Yes, it bunches the 1's !!!!!
    • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

    This still does not work
    "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

    Batch processing to Actions in Acrobat DC HOW?!?!?
    Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

    If you check the internet, there are literally hundreds of people who really need these features.
    As the market standard, Adobe would help it Users if these features were implemented.

    Sincerely,

    Inge

    PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

    … more
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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

    Thanks,
    Adobe Acrobat DC Team