550 results found

1. BUG / Expand to see Thumbnails / Acrobat 2020 Standard (PC)

   This is a bug. When I go over the vertical bar (column) on the left side of the window to make the Thumbnails, Booksmarks and Attachments icons visible, I have to be in the perfect spot to click on it. Otherwise, Acrobat won't let me click even though I'm on top of the bar. Please fix - this should be easy to both reproduce and fix.

   4 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. [Bug] resize legends and annotation text box is very buggy

   1. Add a legend text box on a static page (the red boxes you find in the comment section)
   2. Try to resize the text box
   3. You'll find that the icons are not accurate : they change very quickly from "resize cursor" to "move cursor" to the little arrow, and it is very difficult to resize or even move the box.

   Environment : Mac OS 10.11.6 Acrobat 11.0.22

   4 votes

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   3 comments  ·  Commenting  ·  Delete…  ·  Admin →
   Declined  ·  Adminmeaggarw (Admin, Adobe) responded

   Closing this ticket as the user has not responded.
   Please feel free to log another ticket in case the issue arises again.

3. Thumbnail icons of almost every PDF on desktop turns black after 1 second

   Please address this issue as I have tried reinstalling, restarting, using the cleaner tool, ensuring the settings are correct, and everything I can possibly think of. All apps are up to date. This has been happening for months.

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   1 vote

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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4. Changed Screen Format

   Your Adobe Acrobat Reader software update to a new screen format SUCKS! This involuntary change is NOT WELCOMED!!! This change is to make using your software more efficient for users I assume. Well, the exact opposite is happening for me. I'm looking around for the old tool setting icons I had a the top of my screen in the previous version for quick & easy access to them and I cannot find them because to deleted some of them. So, now I do not have the tools I need to efficiently use this program. Great Job, NOT! :(

   6 votes

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   1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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5. Icon taking valuable space

   Remove all icons, share, feedback, tutorials, notifications and profile and settings on one side on the other Remove HOME - TOOLS and DOCUMENT.
   who in the H-ell was this idea, a person with a 2 mile monitor?
   if you leave Home-Tools and Document, then remove the hidden section on the right side, this has the same as those 3 options.
   here at work honestly, I hate to work with acrobat, at home I love working with Kofax.
   if you think you are the best, no, you are not. Acrobat was a lovely, professional program, now I hate it so much.

   Remove all icons, share, feedback, tutorials, notifications and profile and settings on one side on the other Remove HOME - TOOLS and DOCUMENT.
   who in the H-ell was this idea, a person with a 2 mile monitor?
   if you leave Home-Tools and Document, then remove the hidden section on the right side, this has the same as those 3 options.
   here at work honestly, I hate to work with acrobat, at home I love working with Kofax.
   if you think you are the best, no, you are not. Acrobat was a lovely, professional program, now I hate it so… more

   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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6. Unable to freely draw non-continuous lines sometimes when using Draw freehand tool

   Steps to duplicate:
   Chooses Draw freehand from the toolbar.
   Click and draw freehand writing by drawing numbers, dashes and ABCs in between with clicking and unclicking creating non-continuous lines making up the characters.
   Notice that sometimes a Pop-up appears beneath where I am trying to continue for Add note & Delete.

   Workaround:
   Wait a few seconds for Add note & Delete pop-up to disappear, or start drawing in a location without the pop-up. (Or revert to old Acrobat experience by choosing Disable new Acrobat from the Menu.)

   Windows 11 Pro Build: 22621.2134
   Acrobat Pro Version: 23.3.20284.0 Using New Modern UI

   I expected to be able draw non-continuous lines without delay (as I could in previous version of Acrobat)

   I observed that I am unable to freely draw non-continuous lines sometimes when using Draw freehand tool without Pop-up overlaying my drawing area, preventing the next line drawing, adding an unwanted comment or completely deleting the freehand drawing.

   Update Sep 11, 2023: This appears to only happen on certain PDF files that I am annotating with comments. I cannot duplicate the error on a new blank PDF, but I can always duplicate the error on certain PDFs. It appears that before the error occurs, and I have completed drawing one line, that the first non-continuous line "comment" object appears selected (surrounded by a blue bounding box with corner handles). This error may have something to do with the error I reported in this post. Also of note: I cannot duplicate this error on my Mac.

   Steps to duplicate:
   Chooses Draw freehand from the toolbar.
   Click and draw freehand writing by drawing numbers, dashes and ABCs in between with clicking and unclicking creating non-continuous lines making up the characters.
   Notice that sometimes a Pop-up appears beneath where I am trying to continue for Add note & Delete.

   Workaround:
   Wait a few seconds for Add note & Delete pop-up to disappear, or start drawing in a location without the pop-up. (Or revert to old Acrobat experience by choosing Disable new Acrobat from the Menu.)

   Windows 11 Pro Build: 22621.2134
   Acrobat Pro Version: 23.3.20284.0 Using New Modern… more

   3 votes

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7. Scan PDF For Missing Artifacts

   Checking PDF file for missing headers, duplicate address/name fields, missing footers etc...

   1 vote

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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8. Stop messing with the GUI on your products

   Please, for the love of all that's good and right in the world, stop dramatically changing the GUI of your products that are already functional as is and making us relearn where all the tools we use are because you decided to rearrange the furniture. It's not fun. It's certainly not an improvement. I have work to do, I don't have time to figure out, every time there's an "update" where you decided to hide everything I need to use to get through my day. Your latest Acrobat "improvements" meant that in the middle of an important, time-sensitive project, I had to spend time poking at your hideous new interface where you basically threw all the existing menus into a food processor and then poured it all back out on the other side of the screen. You hid all the navigational functionality and made me guess what your itty bitty icons were supposed to lead. I need a PDF viewer, not an easter-egg hunt. This request not to mess with the basic functionality of an application by goes for the rest of your products, too. Please please stop. FFS.

   Please, for the love of all that's good and right in the world, stop dramatically changing the GUI of your products that are already functional as is and making us relearn where all the tools we use are because you decided to rearrange the furniture. It's not fun. It's certainly not an improvement. I have work to do, I don't have time to figure out, every time there's an "update" where you decided to hide everything I need to use to get through my day. Your latest Acrobat "improvements" meant that in the middle of an important, time-sensitive project, I… more

   13 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. I much prefered the more compact layout if Adobe Acrobat Pro 10

   I much preferred the more compact layout of Adobe Acrobat Pro 10. DC uses far too much screen space with large icons especially on a 13" laptop. I cant see the improvement really??

   2 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Declined  ·  digvijay singh bisht responded

   Thank you for the suggestion. We have notified our engineering for the same. We shall get in touch with you in case we need more information.

   Thank you for your patience

10. How to get a monthly invoice

    1. Sign in to https://account.adobe.com/plans.
    2. Click Manage plan or View plan.

    3. In Billing history, select either:

       • to view a PDF of your invoice
       • to send a copy to your email address.

    4. To print the invoice, do one of the following:

       • Select the PDF viewer’s Print icon.
       • Choose File > Print in your browser.
         

    For more information and clarity on the above steps please visit this help document: https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

    368 votes

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    233 comments  ·  Other  ·  Delete…  ·  Admin →
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11. no reason to change the layout. frustrating and a waste of time.

    the edit tools are different. we use these in our business and expect them to look a certain way. there is no reason to have moved the icons OR the look of edits. not happy!

    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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12. Icon in window frame invisibile/undraggable (Osx)

    After last update (Osx and CC 2020) there is no icon on the top of the opened documents frame in Acrobat. Usually, to speed the work, I export PDF from Indesign, automatically they open in Acrobat and I drag the icon to Skype. Loosing this ability I must find the document in the finder every time.
    Someone know if there is a solution to restore this function?
    Thank you

    •  

    5 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for Reaching out to us.
    Please check the list of known issues here : https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html

    We also have a workaround for it to have it get re-Enabled.

    Please use the plist file from here : https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A0f2d56db-9d37-442b-b6e1-bd7f26d88c36

    Please Extract the zip and use as instructed on the helpx link.
    Let me know if that helps

    Thanks
    Ayush

13. MUST NEEDED TWEAKS TO SAVE TIME

    Too much time is wasted by doing the simple little things and I want to address the little things that make PDF editing a big time consumer.

    1) When copy and pasting anything from images, Text and especially New Text Fields they should paste right on top of their duplicate by default location.

    A) It's easier to locate them
    B) Way too time consuming moving it back to the default location so then you can continue on and just keyboard arrow key them over and into place where you want
    It wastes so much time especially when you have to do multiple

    2) After Copy & Pasting and it's now on top of of the duplicate from 1.
    if you wanted to click and drag it into place of where you want it so it's in line with the original a soft mouse lock should happen so you can just drag it up or down left or right or within 5 pixels it snaps back on the line with the closest edge your dragging.

    A) It's very time consuming spending way too long to get things in line by dragging since keyboard arrow keys come close or too far over if you wanted it to look neater
    right now you have to zoom right in and drag it pixel perfect, I hate it.
    B) Get things in line much faster and complete PDFs faster & neater
    C) More functionality
    D) Saves time with Text Fields to get moved pixel perfect straight onto an underlines

    3) When selecting a Text Field or multiple Text Fields then Copy and Pasting so now there is a #0 on the end then
    clicking off the selection will make them stay in their spot in the Field order.

    3.1) When selecting a Text Field or multiple Text Fields then Copy and Pasting so now there is a #0 on the end then...
    using a keyboard arrow key arrow or clicking and dragging them into place
    will make them appear at the bottom of the page in the field order.

    3.2) When selecting a Text Field or multiple Text Fields then Copy and Pasting so now there is a #0 on the end...
    then adding a non duplicate Text Field to the selection then using a keyboard arrow key arrow or clicking and dragging them into place
    will only make the Copy and Pasted appear at the bottom of the page in the field order.

    In the above 3 scenarios could they please all stay where they are in the Field Order?
    A) Since I am using Manual order, nothing should move in the order automatically
    B) Time consuming moving them back into place after
    C) Keeps things together and organised

    4) Instead of just clicking and dragging to make a selection then holding CTRL to unselect or individually select by holding CTRL then select one by one

    Please add the ability to hold SHIFT then drag any Text, Text Field Field or Image to make a selection. Holding SHIFT then clicking shouldn't deselect your selection, letting go of SHIFT then clicking should.
    Anything that touches the selection while using SHIFT should just get added to the selection

    A) So much more helpful and easier making selections because you can control what you want selected better
    B) Right now it's very time consuming and double handling by trying to select right around specifics then having to deselect what you don't want one by one instead of just be able to select what you want
    B) More functionality for the basic task of making selections

    5) We have Edit PDF which can edit Images and Text Boxes
    We have Prepare Which can edit Text Fields but images should have its own tool with separate features like:
    a quick black and white filter, Eye dropper to select a colour, Paint bucket to fill in large areas quickly, changing the size (Wish it didn't lose quality)

    A) No longer accidently click then unintentionally and sometimes unknowingly move an image to later discover that it doesn't look right to waste time trying to fix that was fine to begin with
    B) keeping the different type of edit separate
    C) Can add more tweaks if its in it's own section

    6) Ability to drag an image into Acrobat on a specific PDF and it will load there instead of a new PDF

    A) It's just a faster method of getting an image if you can already see it onto the PDF instead of attaching an image then finding the location and selecting it
    If you wanted it on another PDF Create new PDF then drag it in on a new one.

    7) Better way of handling large gaps between words in a Text Box usually happens on the last sentence to make them fit so its not seriously time consuming every time just to get it to look right.

    A) I end up giving up with how messy the spaces look just to save time fiddling around to make it perfect which is very annoying.

    8) Ability to merge and unmerge text boxes manually without the text moving

    A) Saves time if you want multiple text boxes to contain the same format or edit by selecting all in the one text box
    B) Saves time if you want to move them all at once

    9) For Radio Buttons please add an option for the whole inside circle to be filled in instead of a dot

    A) Personal preference as it saves time moving the inside dot bigger to cover the area inside then copy and paste it to tweak further for different sizes

    10) Hitting CTRL + F brings up Find if you search a word "The" you can find the next word "the" if you are in the edit PDF tool it should automatically go in the text box if applicable
    you could just hit DELETE on the keyboard and it will remove it or you could start typing and it will make changes instantly. Also it should be highlighted whilst editing until you click next or get out of find

    A) Saves time clicking then dragging on text that's already selected
    B) Speeds up editing

    11) Ability to extract fonts from a PDF instead of going to another program or finding the font then to download and install just to do this makes me question why?

    12) "Access all tools on the left-hand panel"
    Please move them back to the original spot on the right like how it was.

    Just seeing this makes me not want to update.

    13) Why does this site not recognise new points if they have a period at the end? had to end with a ")" for the numbers to change otherwise they were all 1.

    Thanks for checking this out, please help speed up these little time consuming tasks.

    Too much time is wasted by doing the simple little things and I want to address the little things that make PDF editing a big time consumer.

    1) When copy and pasting anything from images, Text and especially New Text Fields they should paste right on top of their duplicate by default location.

    A) It's easier to locate them
    B) Way too time consuming moving it back to the default location so then you can continue on and just keyboard arrow key them over and into place where you want
    It wastes so much time especially when you have to… more

    23 votes

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    5 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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14. Please add the Text add icon to the main tool bar. Why cant it be part of that?

    I always have to open the comments bar to add text. Why not just have that T in the main bar or allow us to add that. Also, why is the icon for Comments bar the same as sticky note? Odd. so please give us ability to choose more icons for the main bar. Takes too much time opening different bars. That is not efficient at all. And make that comments icon different than the sticky note one. Strange.

    1 vote

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15. CPAP NEW ADOBE

    PREFER YOUR OLD VERSION THE NEW TOO COSTLY, LOOKS RUBBISH DOCUMENTS NOT EVEN CLEAR! **** LOOKING ICONS

    DOES NOT MATTER IF YOU CARE CUSTOMERS HAVE A RIGHT TO LET YOU KNOW OF YOUR RUBBISH UPDATES AS THEY ARE THE ONES PAYING FOR THIS ****

    2 votes

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16. Adobe Admin Console: Synchronisation of user groups

    Current state: It is not possible to add whole user groups of the Adobe Admin Console (e.g. synchronized via Azure AD) into the purchased products, if the product profile (e.g. Adobe Sign) has been allocated to the user group in the a Adobe Admin Console.
    At the moment only the individual users appear in the product (e.g. Adobe Sign) and one have to duplicate the user groups in Adobe Sign which already are already available in the Adobe Admin Console (e.g. via Azure AD synchronisation).

    Wish: We would like to have the user groups available in the Adobe Admin Console automatically synchronized in the product Adobe Sign with the users included (see screenshots).

    Value added: User groups which are synchronized via Azure AD connection into the Adobe Admin Console would synchronize automatically with the user groups in Adobe Sign. Manual maintaining by workers could be reduced and avioded.

    Current state: It is not possible to add whole user groups of the Adobe Admin Console (e.g. synchronized via Azure AD) into the purchased products, if the product profile (e.g. Adobe Sign) has been allocated to the user group in the a Adobe Admin Console.
    At the moment only the individual users appear in the product (e.g. Adobe Sign) and one have to duplicate the user groups in Adobe Sign which already are already available in the Adobe Admin Console (e.g. via Azure AD synchronisation).

    Wish: We would like to have the user groups available in the Adobe Admin Console… more

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    8 votes

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    2 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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17. Display

    The display mode buttons are awkward and unclear.
    The icons do not permit to foresee the visualisation behavior.
    The old buttons prior to this innovation were much more convenient.
    Adobe should offer the option of reverting back to the old display.

    2 votes

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18. Edit object & Edit PDF use same icon

    Edit object (ex Touch-Up Tool) & Edit PDF use same icon in toolbar.

    • 

    •  

    4 votes

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19. How to Reset Epson Printer?

    Epson printers have a default limit on the number of print jobs they can perform before shutting down for maintenance. Once the limit is reached, a warning light flashes and a message appears indicating that your printer requires maintenance. When your printer reaches this number of jobs, you must reset the internal counter to zero to continue using the printer.

    Download the SSC Service Utility program for Epson printers. It is freely available on various websites. The program allows you to reset the protection counter (essentially starting over from zero jobs).

    Click on the file and select "Unzip" or "Unpack" to open the file. Double click "Setup File" to install the software.

    Select the "Start" button on your desktop. Click "Program Files." Find "SSC Service Utility" and double click to open the program. Click on the settings tab and select your printer from the list of available printers. Exit the program. The icon for this program should appear as a small printer icon on the "Taskbar" of your desktop.

    Click on the program icon on your "Taskbar". Click "Protection Counter" from the list of options. Click "Reset Protection Counter" to reset the printer. If it continued to print past the printer warnings requiring maintenance, the printer may have crashed. In this case, instead of selecting "Protection counter", select "Extra" from the list of options below the program icon. Select "Soft reset". This removes the lock. Select "Protection Counter" and "Reset Protection Counter" to reset your printer.

    Visit Our Website: https://www.webupro.com/how-to-reset-epson-printer/

    Epson printers have a default limit on the number of print jobs they can perform before shutting down for maintenance. Once the limit is reached, a warning light flashes and a message appears indicating that your printer requires maintenance. When your printer reaches this number of jobs, you must reset the internal counter to zero to continue using the printer.

    Download the SSC Service Utility program for Epson printers. It is freely available on various websites. The program allows you to reset the protection counter (essentially starting over from zero jobs).

    Click on the file and select "Unzip" or "Unpack"… more

    1 vote

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20. Bug report

    On the window Combine files into a single pdf, after I chosen a file, if I press the file and holding the ALT button, show me a little icon of plus, as the file will be duplicate inside this window, but doesn't work like that.

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi