10813 results found

1. Program crashes when trying to use Highlighter or Stamp feature.

   Some bug in my Acrobat Pro DC prevents me from using the Highlighter feature. Click on the button, go to text to highlight and program crashes. See attached doc for the crash report. Same kind of thing when I try to use the Stamp feature. Click on Stamp, go the the Standard Business, click the VOID stamp, go to doc and program crashes. See doc2 for the crash report. What can I do?

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   4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminmeaggarw (Admin, Adobe) responded

   Issue resolved for user by changing the version of Reader to the OS compatible version.

2. Time saving toolbars

   Give us more useful Toolbar with plenty of stuff - must make endless useless clicks to access simple things. Just to Open a page needs 2 clicks! This wastes time. Hover over text that fan open files would help.

   This is a terrible product to use - thank goodness for the free stuff Foxit and PDF Creator. Not user friendly and pro-production at all.

   261 votes

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   Under review  ·  31 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. I cannot print my bill for records of my monthly payment. In fact, I can sign on, but every time I depress manage acccout, I have to resign

   I cannot sign in to print a simple statement of payment for managing my account. Everytime I depress manage account, I have to resign in...

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   Resolved  ·  0 comments  ·  Printing  ·  Delete…  ·  Admin →
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4. WHY do I keep getting pop up ads for a free trial of document cloud on our PAID version of Acrobat Pro??

   Here's an idea. How about NOT having pop-up ads for a free version of Document Cloud on PAID versions of Acrobat Pro?

   2 votes

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

5. Acrobat Pro DC Needs Better ERROR Messages

   I'll first give an example then explain why Acrobat Pro DC needs better error messages.

   We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

   Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

   Sometimes something goes wrong when editing the PDF.
   For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

   This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day...

   The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem.

   What would be better would to give an option to the user ignore the error and keep processing the rest of the document. OR process the entire document and generate a report of pages that contained errors so the user could then attempt to go and repair those pages.

   Ok so hold on because this gets better...

   So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
   Then we get the error: "An incorrect structure was found in the PDF."

   Ok well what now? Where is the option to repair the structure of the PDF?? Or at least tell the user what part of the structure was incorrect.

   Ok so now I guess we'll export the whole thing to PostScript and run it through Acrobat Distiller DC and rebuild the PDF with the Standard profile.
   Which still gives us the same errors! So the only option we are left with is rebuilding the entire PDF from the ground up which can take days...

   I understand that the Adobe Support Community can't really change the future of Adobe products but I am hoping this post will eventually make it to the developers at Adobe who might add just a few lines of code to tell me on which page the "A number is out of range." It would be very helpful.

   Acrobat Pro DC is a great product but when things go wrong it doesn't seem to handle errors very well.
   Please build-in PDF document error recovery or at least give the end-user a little more information to help them fix the problems. This is a "Pro" product.

   Thanks for your time. I hope this reaches the right people.

   I'll first give an example then explain why Acrobat Pro DC needs better error messages.

   We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

   Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

   Sometimes something goes wrong when editing the PDF.
   For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

   This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds… more

   2 votes

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6. Enable a way to have a drop down menu blank (no items selected) until clicked

   Please enable a way to have the drop down menus on PDF forms blank until clicked on. If the item list has three or less items, you can click the blank space (Under dropdown properties > options > item list) but if there are four or more list items, one of them is always selected and shows on the drop down list (not blank.)

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   Resolved  ·  2 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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7. Square symbols don't always convert to check boxes

   I'm using Adobe Acrobat XI. I used to use Adobe Acrobat X, and encountered the same problem.

   I create some REALLY lengthy forms in Word. I apply a style with square bullets to text in Word to create a checkbox list. Then I convert the file to PDF, and then convert the PDF to a form. Every line has the same Word style with the same square symbol for its bullet, so there's nothing about the way I'm applying the formatting that's inconsistent.

   I've learned from trial and error that square bullets only convert to checkboxes if the font is 10pt or larger. I've also learned that you have to apply a specific square symbol (I'm sorry - I don't have the ASCII code for it), or it won't work. I've tested numerous square symbols (Insert+Symbol in Word), and keep returning to my go-to square. This square even works when you insert it in the middle of a line.

   Naturally, I never seem to encounter problems in one-page forms. But when I'm creating forms with hundreds or thousands of items on a checkbox list, only SOME of these square boxes convert to check boxes. I don't know why. Then I have to manually copy/paste the checkbox fields, move them into position, and give each one a unique name. It's crazy-making unnecessary work.

   The font I use is Calibri because it's compact. I have to keep pages to a minimum, and larger, more spread-out fonts like Verdana create too many extra pages.

   •I've tried breaking up the document into pages and converting each one separately, and most of the same checkboxes still don't convert in these smaller files.
   •I've tried creating a new document and recreating the styles, then copy/pasting the content into the new file (I can't type it line-by-line to recreate it from scratch - the affected forms are far too long).
   •I've tried increasing the font size to 11pt, but if it doesn't convert at 10pt, it won't convert at 11pt.
   •I've changed the font, and checkboxes still don't convert.
   •When I still had access to Adobe X, I tested converting the file in BOTH versions. There was some difference in which checkboxes didn't convert, but the problem was there too.

   Please see the attached image.

   I'm using Adobe Acrobat XI. I used to use Adobe Acrobat X, and encountered the same problem.

   I create some REALLY lengthy forms in Word. I apply a style with square bullets to text in Word to create a checkbox list. Then I convert the file to PDF, and then convert the PDF to a form. Every line has the same Word style with the same square symbol for its bullet, so there's nothing about the way I'm applying the formatting that's inconsistent.

   I've learned from trial and error that square bullets only convert to checkboxes if the font is… more

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   Resolved  ·  Bhavna Negi responded

   The form field detection algorithm is not perfect, and only provides a good starting point.
   You will require manual work to create fields that are not detected by Acrobat

   As a workaround, you could try inserting “Square shape” instead of bullets.
   Click Insert, click Shapes, select a shape, and then click and drag to draw the shape.

   I hope this work for you.

8. Since Windows 10 I always get error messages when trying to update "Fehler 140300" Where can I find the Acrobat registration code (no pape b

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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

9. i would like to change the font for the interactive text fields.

   i would like to be able to change the font of an interactive text field of a pdf file that i made in adobe indesign.

   13 votes

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   Resolved  ·  Bhavna Negi responded

   You can make use of "Enable Rich Text Field " in Properties panel to make use of formatting options in "Right Click >Sub Menus.

   Closing this for now until we have further info on the request. Can revisit later

10. Acrobat 2015&2017 Pro Mac Distiller couldn't embed Japanese CID font(Morisawa CID font). Please fix fix fix
    5 votes

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    Need Info  ·  Ritesh (Adobe) responded

    Hi Tsutomu,

    Sorry for the inconvenience. Please share a PDF document which you are using to rite@adobe.com

    Please also mention your Acrobat version.

    regards,
    Ritesh

11. Tags Disappear on page Template

    I have a two-page form that was properly tagged until I turned page 2 into a template (Organize Pages -> More -> Page Templates) and made it invisible. Even after I made the page visible again, the page 2 tags were nowhere to be found. Any suggestions on how to recover them or keep them from disappearing in the future?

    BTW, I'm using Word 2013 and Acrobat Pro DC.

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    Under review  ·  Bilal Ansari responded

    Yes, Adobe is aware of the issue. Unfortunately, there is no workaround available at this time.

12. Text Call Out from Comment Section incorrectly moves with arrow keys.

    Text Call Out from Comment Section incorrectly moves with arrow keys. While selected this tool moves down/left by all keys only. All other comment tools allow you to move items around / position by selecting the item and using the arrow keys while this one programmed different. Only solution is use the pick tool to grab and move with mouse.

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13. Page/Bookmark Panes

    Option to keep page and bookmark navigation panes open. I use them everyday. Every single time I open/create a new pdf, I have to open panes. Haven't found a way to keep them open if it exists.

    4 votes

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    Resolved  ·  9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Flatten Pages Does Not Properly Accept Named Parameters

    When using JavaScript flattenPages use of the named parameters does not work. Using this.flattenPages(0, 5) will flatten pages 1 through 6 of an 8 page document but this.flattenPages({nStart: 0, nEnd: 6}) flattens all pages.

    Acrobat Pro subscription 2017.009,2044, Windows 10 Home 64 bit.

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15. Korean comment does not work properly

    I don't know if it happens in languages other than Korean (at least not in English).
    If I try to modify a comment, the last character I type is appended at the back.
    For example, if I wrote "Hello world" and tried to add "Hi " at the front, last character "i" is added at the back so it becomes "HHello worldi". (This does not happen in English as I said)

    1 vote

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    Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

    Hi,

    Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Regards,
    Arvind

16. Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s
    Total available graphics memory: 10152 MB
    Dedicated video memory: 2048 MB GDDR5
    System video memory: 0 MB
    Shared system memory: 8104 MB
    Video BIOS version: 82.07.82.00.29
    IRQ: Not used
    Bus: PCI Express x16 Gen2

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s… more

    4 votes

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    Under review  ·  AdminVinod Dobhal (Software Engineer, Adobe) responded

    Thanks for reporting this. We would be considering it.

    -Vinod

17. Comment UI was better in former version

    Each comment in the column on the right hast to be opened to be checked with done (check mark). But then the answer-field is opening and the answering field of the former comment will be closed. When the checkmark is not set, the comment is always shifting a bit up. That makes a work with 500 corrections really bumpy/uneasy.
    The size of each comment is also too big. In the former version there were 17 comments on one screen, now there are just 9 comments!
    Make one comment without opening and smaller and more clearly arranged without moving!!

    In the CS6 version of Acrobat Pro it was much better!!!!

    Each comment in the column on the right hast to be opened to be checked with done (check mark). But then the answer-field is opening and the answering field of the former comment will be closed. When the checkmark is not set, the comment is always shifting a bit up. That makes a work with 500 corrections really bumpy/uneasy.
    The size of each comment is also too big. In the former version there were 17 comments on one screen, now there are just 9 comments!
    Make one comment without opening and smaller and more clearly arranged without moving!!

    In the… more

    53 votes

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    Resolved  ·  Adminmeaggarw (Admin, Adobe) responded

    The original issue reported in the main thread is resolved by giving a preference for checkbox in the latest release. The other issue reported by Ian Davis is under our radar and we will let the user know if we pick it for future release.

18. can't unsubscribe from promotional emails https://www.adobe.com/form.unsubscribe.action

    I tried to unsubscribe from the promotional emails.

    When I went through the unsubscribe process – it erred out and said the page could not be found.

    1 vote

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19. more than 2 signature / initial options for fill & sign tool

    Only 2 signature / initial images can be stored currently. Every time I want another signature I have to swap out an existing image for one from my files. It would be hugely beneficial to be able to maintain a much larger selection of stored signatures / initials for completing documents for multiple members of the household.

    202 votes

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    Under review  ·  75 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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20. Font Awesome

    I wanted to use Font Awesome icons in Forms, but is not possible. I choose the Font Awesome in text field properties, but doesn't show when I want to copy an icon from the cheatsheet - the same technique works with every other Adobe program. This is a cheatsheet that I use: http://fontawesome.io/cheatsheet/. The font is installed on my computer.

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    2 votes

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