13470 results found

1. Subscription problem

   I probably shouldn't have to, because I get an adobe package from my employer, but I paid $190 for a one year Acrobat Pro DC subscription on June 26, 2018. 5 months later, I'm getting a message that my subscription has expired.
   My order # is/ was: ADB034255491
   Either fix the problem or refund my money.

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. MacBook Pro Lüfter auf 100% wenn kein Netzwerk

   Wenn ich auf meinem MacBook Pro Adobe Acrobat Pro geöffnet habe und mit dem Internet verbunden bin, funktioniert soweit alles. Manchmal arbeite ich bei einem Kunden in einem Gast-Netzwerk. Dieses hat dann nach ca. einer halben Stunde keinen Internetzugriff mehr. Erst wenn ich mich erneut an einem Portal anmelde geht es wieder. Der Rechner ist aber währendessen die ganze zeit mit dem WLAN verbunden, bekommt aber kein internet. Sobald die Internet Sitzung abläuft und der Mac nicht mehr ins Internet telefonieren kann, aber noch mit dem WLAn verbunden ist, fängt der Rechner an sehr laut zu lüften. Nach einigen Tests habe ich herausgefunden das dies nur passiert wenn Adobe Acrobat Pro geöffnet ist. Der Rechner lüftet dann so lange, bis man sich an dem Netzwerk angemeldet hat, oder den Adobe Acrobat Pro Prozess beendet.

   Wenn ich auf meinem MacBook Pro Adobe Acrobat Pro geöffnet habe und mit dem Internet verbunden bin, funktioniert soweit alles. Manchmal arbeite ich bei einem Kunden in einem Gast-Netzwerk. Dieses hat dann nach ca. einer halben Stunde keinen Internetzugriff mehr. Erst wenn ich mich erneut an einem Portal anmelde geht es wieder. Der Rechner ist aber währendessen die ganze zeit mit dem WLAN verbunden, bekommt aber kein internet. Sobald die Internet Sitzung abläuft und der Mac nicht mehr ins Internet telefonieren kann, aber noch mit dem WLAn verbunden ist, fängt der Rechner an sehr laut zu lüften. Nach einigen Tests… more

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3. Include Supersedence information in Catalog Updates for SCUP

   We have successfully implemented the Catalog for Adobe Acrobat and Reader in SCCM 1806 and systems are responding well to updates. Upon trying to create an Automatic Deployment Rule to only push the latest full available update to my systems, I come across the issue where the Supersedence information is not filled in on the update bundles that are provided.

   Having this information filled in will allow us to use Automatic Deployment Rules, so that we can do it fully automated.

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4. Acrobat Pro DC/ Mojave Compatibility

   After working with Kalpana for over an hour it was found the Acrobat Pro DC issue was coming from OS Mojave. I am unable to use the link tool in the manner it is described. In the past when adding links you could draw your rectangle box as large or as mall as you needed, now in Mojave it goes in and out and it staggers or goes away when trying to make a smaller box. I use this option daily and the issue just started when i installed Mojave.

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5. Issue Displaying Embedded Fonts in Advanced Optimization

   In Adobe Acrobat Pro 2017, I am able to see an embedded font (through File -> Properties -> Font) which displays the following:
   HiddenHOrzOCR (Embedded)
   Type: Type 1 (CID)
   Encoding: Identity-H

   I am trying to un-embed the font through the Advanced Optimization tool but it won't display the font as embedded locally. This may be my own lack of knowledge but why won't the font display as an embedded font when I can see that it is embedded through the fonts display? How do I un-embed it if I can't get it to display? Thanks.

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6. Please Remove the unnecessary extra clicks to allow sending as Attachment.

   One click to send an attachment is enough. Having to click three times before we get the ability to attach it to an email is ludicrous - it really slows down workflow. COME ON Adobe! Your new updates for Illustrator, Photoshop and Acrobat have made your workflows worse not better

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   1 comment  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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   Resolved  ·  Sahil Singla responded

   Hi,
    
   Apologies for the inconvenience caused!
   Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.
    
   Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html
    
   Please let me know in case of any concerns.
    
   Regards,
   Sahil

7. Cannot Combine documents

   I used Adobe Acrobat Pro DC on a Windows 7 64 bit desktop environment.

   I simply select the combine documents icon button, it has me choose either existing open document or add unopened documents. Either way it does not work. When I select open document, it has the one open document and then I need to add the 2nd document to combine, and I select it, those documents never populated the page and thus I cannot move to the next step of clicking on the "Combine" button. This has happened multiple times. I think of asking for a refund and buying a different .pdf product. I have to combine documents for Federal Courts, and if this feature does not work I cannot properly file documents with the Court. This bug must be fixed immediately, otherwise, I have not choice but to move to a different product.

   Thanks for your immediate attention to this issue.

   I used Adobe Acrobat Pro DC on a Windows 7 64 bit desktop environment.

   I simply select the combine documents icon button, it has me choose either existing open document or add unopened documents. Either way it does not work. When I select open document, it has the one open document and then I need to add the 2nd document to combine, and I select it, those documents never populated the page and thus I cannot move to the next step of clicking on the "Combine" button. This has happened multiple times. I think of asking for a refund and… more

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  mrraj@adobe.com responded

   Thanks for confirming. Its great to know that your issue has been resolved.
   Keep us posted if you face any issue.

   Thanks,
   Mridula

8. initial view error - Bug Report

   Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit

   I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
   But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.

   For example, I set the "Page Layout" with Two up and "Open to Page"
   with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.

   The Initial view settings are applied when I open the pdf file in the previous version.

   Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit

   I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
   But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.

   For example, I set the "Page Layout" with Two up and "Open to Page"
   with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.

   The Initial… more

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   We are not able to reproduce this issue at our end.
   Can you share with us some sample PDFs with which you are facing this issue.

9. Le falta pico

   ;)

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10. Le falta pico

    ;)

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11. You have changed the tools window so that once a tool is selected the window collapses showing only the icon. As a result I can no longer s

    keep as it was

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12. MX Master 2S horizontal scroll.

    the horizontal scroll registers sometimes and sometimes not with the Adobe acrobat pro DC.
    It's hit or miss

    3 votes

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13. Cannot connect to Adobe update server

    Acrobat Pro X
    Whenever I try Help/Check for Updates ... I get a message back that "Cannot connect to Adobe update server. Please verify that you are connected to the Internet and check for updates again." Obviously, I am on the Internet to make this post. What do I do?

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    2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

    Could you please let me know if you are on windows or mac?

14. crashing when scanning

    We have adobe XII and windows 10. Adobe crashes when switching from black and white to color. It also crashes going from letter to legal. I have attached a link to the dmp file for your review.
    https://documentcloud.adobe.com/link/home?uri=urn:aaid:sc:US:a5fb9047-6e83-4397-a306-4987c1ac219f

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    0 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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15. crashing when scanning

    We have adobe XII and windows 10. Adobe crashes when switching from black and white to color. It also crashes going from letter to legal. I have attached the dmp file for your review.

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16. I am not able to insert new blank pages . not sure how this can be done. help?

    I am not able to insert new blank pages . not sure how this can be done. help?

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17. Link to JavaScript SDK is not working

    https://www.adobe.com/devnet/acrobat/javascript.html contains link to Acrobat DC JavaScript SDK but it seems to be broken. Can you please update link?

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18. Acrobat Comments is now a mess

    There used to be lines in between each comment that help you see where one comment ended and the next one started. The new comments panel design is a mess that makes it hard to distinguish which comment is checked and which is not everything just flows together in one long indistinguishable mess. And for God’s sake bring back the old method of checking off a comment.

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    Started  ·  5 comments  ·  Commenting  ·  Delete…  ·  Admin →
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19. Unusable - Spinning Beachball

    2019.008.20080 / MacOS 10.14.1

    Since recent acrobat update, software is near unusable. Constant 30 second pauses (beachball), cannot add text to simple, single page documents.
    Using Acrobat since v3, so I know my way around...

    Thankfully Illustrator 2019 provides a workaround.

    3 votes

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20. Adobe does not convert multipage pdf file to a single (ONE) Tiff. It gives separate tiff for each page

    Adobe does not convert multipage pdf file to a single (ONE) Tiff. It gives separate tiff for each page

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    0 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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