13696 results found
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Acrobat Pro Installer should identify error cause
Downloaded Adobe Acrobat Pro v. 17 purchased via order 142075619 on a MacPro desktop running OS 10.9.5 (Maverick). I used the serial number posted. Near the end of the installation process it says that it cannot be completed because of an error. But it does not explain what error it is. Checked disk for permission problems, tried again, same error. I am at a loss because the installer does not identify the error.
Please advice how to proceed.2 votesMarking this issue as resolved as there is no response from the user.
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Found Hang in Acrobat Send File function with current version of Outlook
Hi, I found a hang in current release Adobe Acrobat DC (2017.012.20095) when working with Microsoft Outlook on the Mac OS X. I've reproduced on two different Mac models with different versions of the OS. (10.12.6 and 10.12.4) and different versions of Outlook (15.37 and 15.28). This started happening very recently so the problem has to be in a recent update and I think it is because we upgraded Acrobat to the latest on the effected machines.
Steps to reproduce primarily setup related. We heavily use the Share menu so that we can mail PDF files quickly as they are…
2 votes -
you should give users the ability to choose the page dimensions they want to insert when they use the Insert Page command.
you should give users the ability to choose the page dimensions they want to insert when they use the Insert Page command.
2 votesHi Ken
You can change the page dimensions after inserting them. You need to simply select the pages and go to ‘Set Page Boxes’ option under ‘More’ in the Organize Pages app.
Please let us know if this works for you.Thanks
Vivek -
Adobe Sign Cannot Send Docs 8/18/17
Adobe Sign is not working 8/18/17 for sending any documents. We have tried sending from multiple accounts and a variety of different documents. We have tried using the workflows and just the Send button. It gives back this message: Adobe Sign was unable to create your agreement because the document could not be thumbnailed. Please let me know you need more information.
2 votes -
EDit PDF popup
Each time I open a pdf document sent to me by my publishers, a pop-up dialbox comes saying EDIT PDF with the option ADD I don;t want this; besides, it costs money, I'm broke. How can I get rid of this unsolicited horesment? no unsubscribe!
2 votes -
Trying to register my legal copy of Acrobat DC Pro
Trying to register my legal copy of Acrobat DC Pro
2 votesMarking this issue as resolved as there is no response from the user.
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An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.
An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.
--this is the error message coming ups when i try to email pdf doc opened within Adobe PRO Dc program2 votes -
Combine Files should sort the file names with numbers numerically not alphabetically
When I use the Combine Files feature with files named with numbers, they are sorted alphabetically rather than numerically.
For example, instead of getting a file sorted:
1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, etc.
I get this sorting:
1, 10, 11, 12, 2, 20, 21, 22, 3, 30, 31, etc.2 votesHi Michael
Can you try changing the View to Thumbnail View instead of List View while doing Combine?
In that view, you can select multiple files, drag and drop files or reorder as per your need.Thanks
Tanvi -
Bug: Unable to Open a pdf while mid-saving another.
Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.
Reproduce:
1. Opened an pdf from Microsoft Outlook.
2. Went to file > "save as'
3. Used windows explorer to open another pdf that was saved on windows cloud storage.
4. Unable to open second pdf file.Environment: Windows 7; Adobe Acrobat Pro DC 04581.
Expected Result: I should be able to open the second pdf file
Observed result: Unable to open second pdf file
Bonus: Results occurred once I was out of the 'save…
2 votes -
Can't search for documents in Google drive when adding a contract to Adobe Sign
When I use the Google Drive File Picker in Adobe Sign and trying to search, the result is always blank. The same search in Google Drive shows the files I'm looking for.
macOS 10.12.6 using Chrome Version 60.0.3112.90.
The problem occurs on different adobe sign accounts and different laptops.2 votesWe apologise for the issue you are facing. We need some more information from you to be able to investigate this further:
1. Do you see a completely blank file picker dialog? Or you see the file list but search returns 0 results in Google Drive files?
2. Can you please try quitting all Chrome browser instances (check that no Chrome instance is running in activity monitor) and then re-try?
3. Do you observe the same on Windows too?Thanks,
-amboo -
I need to cancel my Acrobat Pro DC Subscription (one year).
My user name is teresitagmez2013@hotmail.com and I need to cancel my Acrobat Pro DC Subscription (one year). I need support to stop this because the Web page is not offering me this option through my account
2 votes -
When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.
When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.
2 votes -
Format Option to edit/add Lists and bullets in Classic DC Pro
Format Option to edit/add Lists and bullets in Classic DC Pro - the same feature that Continuous DC Pro has.
2 votes -
Extract a part of a PDF page as a new PDF file
Allow an option to extract a part of a PDF page and save as a new file so it is a new file only showing what you want. This would be similar to cropping and then print to PDF the cropped page to eliminate the extra file size. The key is to keep the original file resolution / clarity.
2 votesHi James
You can extract complete page/pages using the pages app. Once extracted you can crop the new file as per your needs. This would maintain the original file resolution / clarity as required by you.
Please let me know if this works for you.Regards
Vivek -
Stamp should be protected and shouldnt be able to be deleted, relocated, copied
Stamp should be protected and shouldn't be able to be deleted, relocated, copied
2 votes -
I have had the most unimaginably bad customer experience today with you products.
I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.
2 votes -
Certified Sigs Should Allow Timestamping by Judicial Court E-Filing Systems
Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.
This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.
I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing…
2 votesHi Molly, Kevin,
Thanks for writing to us.
From what I understand, you require your PDF to be digitally signed again, after you have shared it after certifying and digitally signing by your signature? Can you please try these steps and see if this is what you require:
1. Open PDF in Acrobat DC. From Tools→ select ‘Prepare form’ app and click Start. Add (at least) 2 signature fields from top toolbar and save the document
2. Right click on the first signature field and select ‘Certify with visible signature’. In the Certify Document dialog that comes up, under ‘Permitted Actions After Certifying’, select ‘Form fill-in and digital signatures’
3. Now sign the document by adding your signature
4. Send the document to LINX nowDoes this solve your problem? Please let us know.
Thanks,
-amboo -
Why Do I Have to Buy Adobe Acrobat Pro DC?
I am running Windows 10 and the Adobe Acrobat Pro DC was installed on my machine as an Update by Microsoft. I uninstalled it in error. Regardless, why would I have to buy Pro after the 7 day trial, when it was installed Free by Microsoft as part of Windows 10 update?
2 votesMarking this issue as resolved as there is no response from the user.
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How do I delete pages from a multiple PDF doc in Microtech Docman
I'm trying to delete pages from a multi page document in Docman (PCTi Solutions) with Adobe Acrobat Pro DC. I am not getting the delete option unless I check the full document out onto my desktop, edit it there, drop it back into Docman and delete the original. I want to amend the original not delete it. What an I missing??
2 votesHi Karen
This looks like an issue with Docman. Did you try getting in touch with their support team?
If they need any help from Adobe in adding some functionality, they can contact us through corporate channels.Please let us know if you still need help.
Thanks
Vivek -
cannot open after change to win10
cannot open after change to win10
2 votesMarking this issue as resolved as there is no response from the user.
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