1837 results found

1. Bug: Cannot send for signature

   Steps to repro:
   1. open an already saved pdf with a field for signature
   2. Click 'send for singature' in the right hand nav
   3. complete the info and click next
   4. receive error saying that cannot connect to service per the screenshot attached

   Environment:
   Mac OS Sierra (version 10.12.6)
   Adobe continuous release version 2018.009.20044

   Expected result:
   That I can send for signature

   Observed results:
   Get an error and cannot proceed to send for signature

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   11 votes

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   Need Info  ·  7 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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2. Bug? pdf in email is legible when opened on iPhone BUT all pages are grey fuzz after using Copy To Acrobat

   Is this a bug with reader for IOS or something wrong with this file? I received 2 files in the original email. When I open them on my iPhone, I can see the contents in both files. The file having issues has a ****** first page and the rest isn't a really clean scan but all pages are legible. After Copy To Acrobat, the attached file has nothing recognizable.

   I tried to "Copy to Acrobat". Both files saved to acrobat but the attached file opens up as all grey fuzz. No characters visible, nothing. This doesn't happen when I open on my Mac and save to drive then open with preview or adobe reader dc.
   I removed reader for iOS and reinstalled, as well as updated to iOS 12.3 and it still doesn't work on my phone.
   I've attached the file as saved onto my computer. I've also attached it in the *.eml

   Is this a bug with reader for IOS or something wrong with this file? I received 2 files in the original email. When I open them on my iPhone, I can see the contents in both files. The file having issues has a ****** first page and the rest isn't a really clean scan but all pages are legible. After Copy To Acrobat, the attached file has nothing recognizable.

   I tried to "Copy to Acrobat". Both files saved to acrobat but the attached file opens up as all grey fuzz. No characters visible, nothing. This doesn't happen when I… more

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   1 comment  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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3. Please allow for your new Acrobate to have the following layout.

   I was able to figure out how to get back to the more natual and organic user interface by going Menu and then selecting "Disable New Acrobat" for anyone having issues with the bad UI.
   Acrobat please ensure that users will have the ability to customize their ribbons to look like the image I have attached.
   I need to be able to remove the floating tool bar like I have done in the attached image I like a clean document field without floating tool bars that I don't need there. Also please keep the menu ribbon on the top and customizable. If you are going to force us to have a floating tool bar at least let us remove what we don't need and orginize it the way we would like it to be. By forcing it to be the way you want it you are creating a pain of a program to work with. The old layout was way more intuitive this new one needs to be tossed and then make changes aligned with what your users need from the program and being able to customize your apperance is something that users need.

   I was able to figure out how to get back to the more natual and organic user interface by going Menu and then selecting "Disable New Acrobat" for anyone having issues with the bad UI.
   Acrobat please ensure that users will have the ability to customize their ribbons to look like the image I have attached.
   I need to be able to remove the floating tool bar like I have done in the attached image I like a clean document field without floating tool bars that I don't need there. Also please keep the menu ribbon on the top and… more

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   16 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Acrobat DC several times a day produce windows error reports

   Several times per day Acrobat DC produces windows errors like this:

   Beschreibung
   Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroRd32.exe

   Problemsignatur
   Problemereignisame: APPCRASH
   Anwendungsname: AcroRd32.exe
   Anwendungsversion: 19.10.20069.49826
   Anwendungszeitstempel: 5c1a86ce
   Fehlermodulname: windows.storage.dll
   Fehlermodulversion: 10.0.17763.168
   Fehlermodulzeitstempel: 0b8e7c00
   Ausnahmecode: c0000005
   Ausnahmeoffset: 00232c21
   Betriebsystemversion: 10.0.17763.2.0.0.256.48
   Gebietsschema-ID: 1031
   Zusatzinformation 1: 2beb
   Zusatzinformation 2: 2beba6fb4680d73a8c78ca7c24ccdb46
   Zusatzinformation 3: 97ce
   Zusatzinformation 4: 97ceb85ecaf594a129813a47cd931957

   Weitere Informationen über das Problem
   Bucket-ID: d174d20506a3a181cb676e80e62bea0d (1974668461521758733)

   I think it is a problem with the "Recent Files-Picture" on the startpage. Because all pdf-files on my harddrive are working well, but when i open a pdf from an outlook archive or from another not local source, the error occurs. The error then has date and time when i close the document.
   Is there any workaround to fix this problem or to deactivate "Recent Files"?

   Sorry for my bad english.

   Thanks, Klaus

   Several times per day Acrobat DC produces windows errors like this:

   Beschreibung
   Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroRd32.exe

   Problemsignatur
   Problemereignisame: APPCRASH
   Anwendungsname: AcroRd32.exe
   Anwendungsversion: 19.10.20069.49826
   Anwendungszeitstempel: 5c1a86ce
   Fehlermodulname: windows.storage.dll
   Fehlermodulversion: 10.0.17763.168
   Fehlermodulzeitstempel: 0b8e7c00
   Ausnahmecode: c0000005
   Ausnahmeoffset: 00232c21
   Betriebsystemversion: 10.0.17763.2.0.0.256.48
   Gebietsschema-ID: 1031
   Zusatzinformation 1: 2beb
   Zusatzinformation 2: 2beba6fb4680d73a8c78ca7c24ccdb46
   Zusatzinformation 3: 97ce
   Zusatzinformation 4: 97ceb85ecaf594a129813a47cd931957

   Weitere Informationen über das Problem
   Bucket-ID: d174d20506a3a181cb676e80e62bea0d (1974668461521758733)

   I think it is a problem with the "Recent Files-Picture" on the startpage. Because all pdf-files on my harddrive are working well, but when i open a pdf from an outlook archive or from another not local… more

   2 votes

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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5. Bug: Redaction incorrectly hides text outside of redacted area

   Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

   • A clipping path is set around the content, leaving the outside clipped away
   • The clipping path uses the even-odd rule
   • The clipping path is set while a non-identity transformation matrix is active
   • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

   Steps to reproduce:
   * Open one of the attached files in Adobe Acrobat Pro DC
   * Use the redaction tool to remove the word "Hello"

   Expected result:
   * A black box where the word "Hello" was, the text is removed.

   Observed result:
   * The word "Hello" is redacted correctly, but the word "World" disappears. "World" can still be selected and copy&pasted, but it is not visible.

   Further investigation shows that the clipping path has been modified such that it no longer encloses the text, which causes it to be clipped off, see pic1.png

   Environment:
   Tested with Adobe Acrobat Pro DC version 2018.009.20050 on Windows Server 2008 R2.

   Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

   • A clipping path is set around the content, leaving the outside clipped away
   • The clipping path uses the even-odd rule
   • The clipping path is set while a non-identity transformation matrix is active
   • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

   Steps to reproduce:
   * Open one of the attached files in Adobe Acrobat Pro DC
   * Use the redaction tool to remove the word "Hello"

   Expected result… more

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   4 votes

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   3 comments  ·  Other  ·  Delete…  ·  Admin →
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   Planned  ·  Vivek Chandra responded

   Hello Kasper

   Thanks for reporting this issue. The team is looking into this and we will try to fix this soon.

   Regards
   Vivek Chandra

6. Bug Report: Viewing pdfs from task bar

   1. Viewing pdfs from task bar flickering

   2. After minimizing the opened pdfs, I try to go to the task bar to view the 4 or more pdfs that I have running. It wont view all of them (flickers the images) so I cant select the one to open up when I hover over the icon in the task bar until after several tries?

   3. Windows edition: Windows 7 Professional, Service Pack 1
      Adobe Acrobat Standard DC Version 2019.010.20091

   4. Expected result: Show opened pdfs when hovering over task bar Adobe icon.

   5. Observed result: Place pointer over Adobe icon in task bar flickers opened pdf images, until after several times replacing pointer over image.

   1. Viewing pdfs from task bar flickering

   2. After minimizing the opened pdfs, I try to go to the task bar to view the 4 or more pdfs that I have running. It wont view all of them (flickers the images) so I cant select the one to open up when I hover over the icon in the task bar until after several tries?

   3. Windows edition: Windows 7 Professional, Service Pack 1
      Adobe Acrobat Standard DC Version 2019.010.20091

   4. Expected result: Show opened pdfs when hovering over task bar Adobe icon.

   5. Observed result: Place pointer over Adobe icon in task… more

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   Need Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. Renaming of (copied) formular fields

   The function to automatically and customizeable renaming of formular fields is needed!!!
   F.E.: If you want to deploy 500 checkboxes - you have to copy them and change name by clicking every box or deploy them one after another. This is absolute horrible.

   It would be very helpful to have a function which can do this:
   - Mark the fields you want
   - Change name with a given name and f.e. growing numbers for the marked fields.

   Please integrate soon. It wastes so much time.

   3 votes

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   0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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8. Bug report - won't print images properly after update.

   After updating Acrobat DC won't print images properly, doesn't matter which printer I try, it doesn't work. It will print property from any program accept Acrobat DC.

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   14 votes

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   18 comments  ·  Printing  ·  Delete…  ·  Admin →
   Implemented  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

   More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

   Please try it out and let us know your feedback.

   Thanks for your patience and support!
   -Tanvi

9. Make hand tool select select text only

   There is an issue using the option 'Make Hand tool select text & Images' in Preferences, General, Basic Tools. It would be nice to have 'Make Hand tool selected text' option without the selecting image.

   5 votes

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10. View revised text after editing with strikethru/insert text/replace text

    After marking up edits (using the Comments tools of Strikethrough, Replace text and Insert text) in PDF proofs generated by InDesign, I want to be able to view and copy the edited text as it will now apppear, without the mark-up. This is because it is extremely difficult to read and understand the result of numerous complex edits in the PDF, and also I want to send the revised text to other people to check that the final version reads ok. So I envisage it as selecting the edited text in the PDF and being able to copy and paste it into a text box or sticky note in its new revised form. And also be able to paste it into emails and Word docs.

    After marking up edits (using the Comments tools of Strikethrough, Replace text and Insert text) in PDF proofs generated by InDesign, I want to be able to view and copy the edited text as it will now apppear, without the mark-up. This is because it is extremely difficult to read and understand the result of numerous complex edits in the PDF, and also I want to send the revised text to other people to check that the final version reads ok. So I envisage it as selecting the edited text in the PDF and being able to copy and paste… more

    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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11. Open camera with a form field

    Add the option to insert image on a pdf form directly from the camera. to allow Android/iOS Tablet and mobile users to fill pdf forms more efficiently.

    5 votes

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12. Find Function freezes entire program

    Operating System: Windows 10 Enterprise
    Version: 21H2
    OS Build 19044.1586
    System Type: 64-Bit, x64-based processor

    Adobe Acrobat Standard DC
    Continuous Release Version 2022.001.20085
    AGM Version: 4.030.00116
    CoolType Version: 5.017.00009
    Core Version: 22.256
    JP2K Version: 2.000.00004.50016

    Issue:
    The Find function continues to freeze the adobe program for approximately 2-3 minutes every time I press "Ctrl+F" for the "Find" function.

    Expected Result: Search box/window appears almost immediately

    Observed Result: Search Box shows a little for (see attached image) about 2-3 minutes. Screen will appear white and report as (Not Responding) and then the box will eventually appear fully

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    1 vote

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    0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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13. Add a dedicated "Night Mode" for Windows version of Acrobat

    I recently noticed that Adobe included a dedicated "Night Mode" on the mobile version of acrobat reader in the latest update. I used it & it's great. To tell the truth, I had to use another third-party pdf reader whenever I needed to read pdf in Dark Mode. That problem is solved a little bit because of the dedicated "Night Mode" on the mobile version. But I still have to face hassle on the pc. I searched on the Internet. It told me to change the color options in the accessibility. It doesn't always help, to be honest. Some pdfs are made by combining multiple images. & we cannot change any image color using that process. So definitely it doesn't help & certainly it isn't user-friendly. I would be greatly helped if there is a dedicated "Night Mode" on the next update. Thank you.

    I recently noticed that Adobe included a dedicated "Night Mode" on the mobile version of acrobat reader in the latest update. I used it & it's great. To tell the truth, I had to use another third-party pdf reader whenever I needed to read pdf in Dark Mode. That problem is solved a little bit because of the dedicated "Night Mode" on the mobile version. But I still have to face hassle on the pc. I searched on the Internet. It told me to change the color options in the accessibility. It doesn't always help, to be honest. Some pdfs… more

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. E-signature - new version is ****house

    The new version of e-signature does not work. I could not work out how to add a password to authenticate the document on the signer's end. This is a non-negotiable. We are required to do this and is a very simple process with the old version.

    Futhermore, once you have filled in a doc and click the request signatures, it starts overriding the information you have already entered. This ruins the whole process and makes it unusable.

    Thankfully we can revert to the old version. I'm not sure how you though this new version would be accepted?

    8 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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15. Drag and drop in Organize is broken

    Whose stupid idea was it to make drag and drop also copy pages when in the organize pages tool? And then why doesn’t ctrl z undo that copy and reselect the pages? This is literally how everything else works.

    But somehow a slight slip in this program means I need to close the file, don’t save and reselect 200 pages again to delete them because of this.

    5 votes

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    0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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    Need Info  ·  Vivek Chandra responded

    Hi

    We tried with several files and dragging does not copy the pages.
    Is it specific to some files or is there a defined way to replicate it?
    If file specific, can you please share the files with us?

    This would help us investigate faster.

    Thanks
    Vivek

16. Printing highlighted text in a document with the highlight on the hard copy

    See how you search and find words in a document using Adobe Acrobat and they are highlighted in ink for you to see there position... Now I want to print my document with those words still highlighted in ink on my hardcopy.... Tell me how..

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    3 votes

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    0 comments  ·  Printing  ·  Delete…  ·  Admin →
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17. recognizing Arabic text from scanned images

    recognizing Arabic text from scanned images

    9 votes

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    1 comment  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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18. keyboard shortcut crop

    Need a keyboard shortcut for IMAGE tools - i.e, once I select one or more images in "PDF EDIT" mode, I don't want to use the mouse to always go select the tool I need (for me, it's "Crop Image" that I am constantly clicking).

    Thank you for listening.

    3 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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19. pdfmaker does not render

    Following a recent upgrade to DC from XI, I have an issue with images in .docx files not being rendered by PDFMaker.

    Attached is a sample source file together with output from the Adobe PDF driver and from PDFMaker.

    The issue may be triggered by the insertion format of the image: the workaround is copy it out to an image editor then paste back as DIB.

    Note that this is definitely a regression from the XI PDFMaker which performed fine on the same files only a couple of months ago.

    PS Why on earth does PDFMaker not use the same code as the driver?

    Following a recent upgrade to DC from XI, I have an issue with images in .docx files not being rendered by PDFMaker.

    Attached is a sample source file together with output from the Adobe PDF driver and from PDFMaker.

    The issue may be triggered by the insertion format of the image: the workaround is copy it out to an image editor then paste back as DIB.

    Note that this is definitely a regression from the XI PDFMaker which performed fine on the same files only a couple of months ago.

    PS Why on earth does PDFMaker not use… more

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    1 vote

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
    Implemented  ·  pooja . responded

    Hi,

    Thanks for reporting this issue. We’ve fixed this issue in our latest update. You could manually update Acrobat/Reader, if your product is not auto updated.
    Help Menu > Check for updates.

    Best Regards!

20. Ctrl+F find pattern on next page (walk through search results)

    Searching for Words will sometimes end in more than one result on each page of a multi page document.

    What i would like to suggest today is having a shortcut for "Find on next Page".

    This will be very useful if you have e.g. a stack of independent invoice pages an looking for a specific invoice containing the search pattern. If the search pattern was found multiple times on each page, it's a bit annoying to walk throu each result on a single page while avaiting a next result on another page.

    Can be gladly realized using a combination of "Find Next" Shortcut in combination with "Alt" or "Shift"-Key.

    Searching for Words will sometimes end in more than one result on each page of a multi page document.

    What i would like to suggest today is having a shortcut for "Find on next Page".

    This will be very useful if you have e.g. a stack of independent invoice pages an looking for a specific invoice containing the search pattern. If the search pattern was found multiple times on each page, it's a bit annoying to walk throu each result on a single page while avaiting a next result on another page.

    Can be gladly realized using a combination of… more

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